Aug <var data-var='date'>11</var>, <var data-var='time'>08:15</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>07:53</var> PDT Monitoring - We have identified the problem, adjusted our scaling strategy, and are seeing healthy recovery of all systems. Aug <var data-var='date'>11</var>, <var data-var='time'>07:15</var> PDT Update - We are continuing to investigate the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>06:12</var> PDT Investigating - We are again investigating an elevated number of database failures.

Database Failures

Aug <var data-var='date'>11</var>, <var data-var='time'>02:26</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>02:04</var> PDT Monitoring - We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution. Aug <var data-var='date'>11</var>, <var data-var='time'>01:54</var> PDT Identified - We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>01:26</var> PDT Investigating - We are currently investigating an elevated number of database failures.

Jun <var data-var='date'>29</var>, <var data-var='time'>12:39</var> PDT Resolved - This incident has been resolved. Background tasks are processing normally. Jun <var data-var='date'>29</var>, <var data-var='time'>12:25</var> PDT Monitoring - We have identified the root cause and deployed a remediation. Background task processing performance is improving. Some customers may still see delayed processing of background tasks. Close Engineering is monitoring for improved performance. Jun <var data-var='date'>29</var>, <var data-var='time'>10:46</var> PDT Investigating - We have become aware of degraded processing of background tasks in the Close system. We are currently investigating the issue.

Background Task Processing Delays

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> PDT Resolved - This incident has been resolved. The Close app and API are now functioning normally. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Updates to Close made via the web app and API may take longer than normal to appear in search results. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:45</var> PDT Identified - We have implemented a remediation for the delayed search indexing and are monitoring for improvement. Updates to Close made via the web app and API may take longer than normal to appear in search results. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:41</var> PDT Update - We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:05</var> PDT Update - We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> PDT Update - We are continuing to investigate the issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:50</var> PDT Investigating - Changes done to CRM data are reflected in search with a delay.

Change indexing delayed

May <var data-var='date'>12</var>, <var data-var='time'>04:17</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>04:07</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>02:34</var> PDT Investigating - Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.

Partial outage - connection issues and application errors

Apr <var data-var='date'>23</var>, <var data-var='time'>14:18</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>12:45</var> PDT Update - We're continuing to monitor the situation and expect gradual recovery over the next hour. Apr <var data-var='date'>23</var>, <var data-var='time'>11:52</var> PDT Update - We're continuing to monitor the situation and expect gradual recovery over the next hour. Apr <var data-var='date'>23</var>, <var data-var='time'>10:32</var> PDT Monitoring - We are experiencing an issue with a 3rd party provider. Apr <var data-var='date'>23</var>, <var data-var='time'>09:56</var> PDT Update - We are experiencing an issue with a 3rd party provider. Apr <var data-var='date'>23</var>, <var data-var='time'>09:16</var> PDT Investigating - We are currently investigating this issue.

Call Recordings Processing Delayed

Apr <var data-var='date'>23</var>, <var data-var='time'>12:44</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>11:50</var> PDT Update - We've deployed a fix, we're continuing to see improvements in overall system performance, we expect recovery slowly over the next several minutes. Apr <var data-var='date'>23</var>, <var data-var='time'>10:56</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>10:14</var> PDT Identified - The issue has been identified and the fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating this issue.

Search Functionality Delayed

Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident is resolved. Close has returned to normal performance. Mar <var data-var='date'>16</var>, <var data-var='time'>09:45</var> PDT Update - Close services continue to recover. Most customers should see normal performance. Close Engineering continues to monitor the recovery. Mar <var data-var='date'>16</var>, <var data-var='time'>09:27</var> PDT Monitoring - Database infrastructure is operational. Mar <var data-var='date'>16</var>, <var data-var='time'>09:16</var> PDT Update - We are investigating the issue and seeing some recovery. Mar <var data-var='date'>16</var>, <var data-var='time'>09:08</var> PDT Investigating - We are currently investigating this issue.

Database issues

Nov <var data-var='date'> 5</var>, <var data-var='time'>11:56</var> PST Resolved - The issue has been resolved. Please reach out to support@close.com if you continue to have calling issues after refreshing. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:21</var> PST Identified - We have identified the issue and are actively working on a fix. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> PST Investigating - We are receiving an increased number of reports that users are unable to use calling when using the Desktop Application. Calling within the browser works fine. We're investigating.

Calling problems in the Desktop Application

Nov <var data-var='date'> 1</var>, <var data-var='time'>03:53</var> PDT Resolved - This incident has been resolved. Nov <var data-var='date'> 1</var>, <var data-var='time'>03:32</var> PDT Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 1</var>, <var data-var='time'>01:55</var> PDT Investigating - We're currently investigating a slowdown in application performance. You may experience delays in loading pages. The engineering team is currently looking into resolving this as quickly as possible.

Application Slowness

Oct <var data-var='date'>23</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>04:40</var> PDT Monitoring - We identified an issue causing Lead Pages to load slowly during Dialer sessions. A fix has been implemented and will be deployed shortly. After deployment, we’ll monitor the system to ensure the issue is fully resolved. New updates to follow.

Experiencing delays on Dialer Sessions

Oct <var data-var='date'>22</var>, <var data-var='time'>04:50</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>04:10</var> PDT Monitoring - A fix has been implemented, and we are currently monitoring this. New updates to follow. Oct <var data-var='date'>22</var>, <var data-var='time'>03:35</var> PDT Investigating - We are currently investigating problems with Lead Pages being loaded too slowly while on a Dialer session.

Experiencing Delays on Dialer Sessions

Oct <var data-var='date'>20</var>, <var data-var='time'>13:27</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>07:20</var> PDT Investigating - There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.

Service interruption

Oct <var data-var='date'>20</var>, <var data-var='time'>06:12</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>04:16</var> PDT Update - AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted. Oct <var data-var='date'>20</var>, <var data-var='time'>03:38</var> PDT Monitoring - There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected. We are actively monitoring this, and we will keep you updated

Service Interruption

Oct <var data-var='date'>14</var>, <var data-var='time'>09:00</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>08:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>08:48</var> PDT Update - We are currently applying fixes to restore operations and monitoring their impact. Oct <var data-var='date'>14</var>, <var data-var='time'>08:26</var> PDT Investigating - Some users are experience downtime. Our engineers are currently investigating issues loading the Close application and pulling data from the Close API.

Partial outage - application not loading

Sep <var data-var='date'>24</var>, <var data-var='time'>06:31</var> PDT Resolved - Connectivity issues appear to have been resolved. Still waiting for AWS to confirm what actions were taken to resolve the issue. Sep <var data-var='date'>24</var>, <var data-var='time'>06:23</var> PDT Update - AWS confirmed they were investigating an issue but haven't yet notified us that it has been resolved. We are still monitoring for new issues. Sep <var data-var='date'>24</var>, <var data-var='time'>05:22</var> PDT Monitoring - The issue appears to have resolved itself. We are still monitoring and waiting for our Cloud provider to confirm resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>05:01</var> PDT Investigating - Some customers in the EMEA region are experiencing connectivity issues to the Close app. We believe this is a widespread issue and are continuing to investigate.

Connectivity issues from EMEA Region

Sep <var data-var='date'> 5</var>, <var data-var='time'>04:13</var> PDT Resolved - Unplanned patches have been applies and our system has processed through the delayed events. Sep <var data-var='date'> 5</var>, <var data-var='time'>04:01</var> PDT Identified - We have identified the problem as coming from our compute provider, AWS. An unplanned patch to our Event Stream is currently underway. Sep <var data-var='date'> 5</var>, <var data-var='time'>03:45</var> PDT Investigating - We are currently investigating a delay in processing triggers that kick off Workflow actions.

Delayed processing of Workflow Triggers

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:08</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>03:55</var> PDT Monitoring - Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring. Aug <var data-var='date'> 6</var>, <var data-var='time'>01:16</var> PDT Identified - We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.

Calling Service Disconnections

Jul <var data-var='date'>22</var>, <var data-var='time'>13:18</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>12:34</var> PDT Monitoring - Some customers may experience delayed updates to derived fields such as "Last Communication Date". The delay should be resolved soon.

Experiencing delays with computing derived fields

Jun <var data-var='date'>18</var>, <var data-var='time'>22:10</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>22:09</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>18</var>, <var data-var='time'>22:08</var> PDT Monitoring - Application is loading again, we're monitoring the situation. Jun <var data-var='date'>18</var>, <var data-var='time'>22:02</var> PDT Update - We're continuing to investigate the issue. Jun <var data-var='date'>18</var>, <var data-var='time'>21:23</var> PDT Investigating - Users are currently unable to load the application UI due to an issue with the serving infrastructure.

Application UI Intermittently Inaccessible

May <var data-var='date'>14</var>, <var data-var='time'>09:39</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>09:19</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>08:56</var> PDT Identified - This issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>08:47</var> PDT Investigating - We've identified an issue with our webhook processing system. Webhooks may be delayed up to twenty minutes. Updates will be posted as they are available.

Delayed Webhook Processing

Apr <var data-var='date'>22</var>, <var data-var='time'>07:30</var> PDT Resolved - This incident has been resolved.

Custom Field Event Interruption

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:35</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>21:07</var> PDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> PDT Scheduled - We will be performing maintenance on our backend database on Tuesday, April 8, from 9:00 PM to 10:00 PM PDT (Wednesday, April 9, 04:00–05:00 UTC). During this time, the Close App and API will remain operational, but some users may experience an elevated error rate. The maintenance is expected to be complete by 10:00 PM PDT (Wednesday, April 9, 05:00 UTC).

Database Maintenance

Apr <var data-var='date'> 1</var>, <var data-var='time'>07:17</var> PDT Completed - This maintenance has been canceled. Mar <var data-var='date'>26</var>, <var data-var='time'>08:07</var> PDT Update - This maintenance has been rescheduled to Tuesday, April 1 starting at 9:00 PM until 10:00 PM PDT (Wednesday, April 2, 04:00 - 05:00 UTC). Mar <var data-var='date'>25</var>, <var data-var='time'>09:53</var> PDT Scheduled - We will be performing maintenance on our back end database on Wednesday, March 26 starting at 10:00 PM PDT until 11:00 PM PDT (Thursday, March 27, 05:00 - 06:00 UTC). The Close App and API will remain operational. Some users may experience an elevated error rate while using the Close App and API during the maintenance window. The maintenance is expected to be complete by 11:00 PM PDT (Thursday, March 27, 06:00 UTC).

Mar <var data-var='date'>25</var>, <var data-var='time'>14:44</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>11:21</var> PDT Identified - OpenAI are currently experiencing increased error rates on their side, which is impacting Lead Summaries and AI Search in Close. You can follow for updates on their status page here - https://status.openai.com/

Is Close down?

Close status is UP

Lastest published events

Database Failures

Database Failures

Background Task Processing Delays

Close Services, Components and Regions

Recent Close events

Database Failures

Database Failures

Background Task Processing Delays

Change indexing delayed

Partial outage - connection issues and application errors

Call Recordings Processing Delayed