Status: Resolved Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512 Affected components
 <ul>
 <li>Authorization (Operational)</li>
<li>ClickHouse Cloud API (Operational)</li>
<li>SQLConsole (Operational)</li>
 </ul>

Degraded support ticket submission and response

Status: Resolved The issue has been resolved. All services are fully operational. Affected components
 <ul>
 <li>GCP europe-west2 (Operational)</li>
 </ul>

Google Cloud Outage

Status: Resolved The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.

Support case creation unavailable

Status: Resolved Remediation was applied and we don&#39;t see signs of degradation anymore. Team will continue monitoring and investigating the root cause. Affected components
 <ul>
 <li>AWS eu-central-1 (Operational)</li>
 </ul>

Streaming ClickPipes degradation in AWS eu-central-1 region

Status: Resolved All stuck pipes were resumed. ClickHouse team will continue monitoring and identifying the root cause to prevent similar issues in future. Affected components
 <ul>
 <li>GCP us-central1 (Operational)</li>
<li>GCP europe-west2 (Operational)</li>
<li>AWS af-south-1 (Operational)</li>
<li>AWS ap-east-1 (Operational)</li>
<li>AWS sa-east-1 (Operational)</li>
<li>GCP asia-northeast1 (Operational)</li>
<li>AWS eu-north-1 (Operational)</li>
<li>AWS il-central-1 (Operational)</li>
<li>GCP asia-southeast1 (Operational)</li>
<li>GCP northamerica-northeast1 (Operational)</li>
<li>GCP europe-west4 (Operational)</li>
<li>GCP australia-southeast1 (Operational)</li>
<li>AWS eu-central-1 (Operational)</li>
<li>AWS ap-northeast-2 (Operational)</li>
<li>AWS eu-west-1 (Operational)</li>
<li>AWS ca-central-1 (Operational)</li>
<li>AWS ap-east-2 (Operational)</li>
<li>AWS us-east-2 (Operational)</li>
<li>AWS ap-south-1 (Operational)</li>
<li>AWS ap-northeast-1 (Operational)</li>
<li>AWS eu-west-2 (Operational)</li>
<li>GCP europe-west6 (Operational)</li>
<li>AWS ap-southeast-5 (Operational)</li>
<li>AWS us-east-1 (Operational)</li>
<li>AWS ap-southeast-2 (Operational)</li>
<li>AWS mx-central-1 (Operational)</li>
<li>GCP europe-west3 (Operational)</li>
<li>AWS us-west-2 (Operational)</li>
<li>AWS ap-southeast-1 (Operational)</li>
<li>AWS ap-southeast-3 (Operational)</li>
<li>GCP us-west1 (Operational)</li>
 </ul>

Some ClickPipes CDC pipes paused and can't be resumed

Status: Resolved The configuration change was reverted and we do not observe impact anymore. The ClickHouse Cloud team will work on preventing similar situations in future. Affected components
 <ul>
 <li>eastus2 (Operational)</li>
 </ul>

We are investigating an issue affecting Azure eastus2 region

Status: Resolved The underlying AZ has recovered and we are fully back online. Since ClickHouse cloud architecture uses 3 AZs we were operational during this outage but there might have been some degradations.

Azure support shared the details of the issue as following- Between 12:04 UTC and 17:46 UTC on 22 September 2022, a platform issue resulted in an impact to the Virtual Machines (VMs) and Virtual Machine Scale Sets (VMSS) in Germany West Central. Customers may have experienced their virtual machines becoming unresponsive, restarting unexpectedly, or being temporarily unavailable during the impact window. Affected components
 <ul>
 <li>eastus2 (Operational)</li>
<li>germanywestcentral (Operational)</li>
<li>westus3 (Operational)</li>
<li>uaenorth (Private region) (Operational)</li>
<li>australiaeast (Private region) (Operational)</li>
<li>japaneast (Private region) (Operational)</li>
 </ul>

We are investigating an issue with CH servers in Azure germanywestcentral region

Status: Resolved This incident has been resolved. AWS has confirmed that the Enhanced Fanhout (EFO) Kinesis pipes in us-east-1 region are fully operational. Please contact ClickHouse Support if you experience any further issues: https://console.clickhouse.cloud/support Affected components
 <ul>
 <li>AWS us-east-1 (Operational)</li>
 </ul>

ClickPipes failing on Kinesis in AWS us-east-1

Status: Resolved Salesforce has confirmed the incident is resolved on their end. Affected components
 <ul>
 <li>ClickHouse Cloud API (Operational)</li>
 </ul>

Intermittent Issues with the Support tab

Status: Resolved This incident has been resolved. Distributed Cache performance in the region is back to normal. Please contact ClickHouse Support if any services in the Distributed Cache Private Preview are experiencing any remaining issues: https://console.clickhouse.cloud/support Affected components
 <ul>
 <li>us-east-1 (Operational)</li>
 </ul>

Distributed Cache performance degradation in AWS us-east-1

Status: Resolved All systems operational. GCP incident has no impact on ClickHouse Cloud. Affected components
 <ul>
 <li>us-central1 (Operational)</li>
 </ul>

Service degradation in GCP us-central-1

Status: Resolved Issue was resolved. Services are provisioning successfully. Affected components
 <ul>
 <li>europe-west4 (Operational)</li>
 </ul>

Slow provisioning times of services in GCP europe-west4 region

Status: Resolved This issue has been resolved. New CDC pipes for Postgres are provisioning normally. Affected components
 <ul>
 <li>AWS ap-south-1 (Operational)</li>
<li>AWS ap-southeast-1 (Operational)</li>
<li>AWS ap-east-1 (Operational)</li>
<li>AWS il-central-1 (Operational)</li>
<li>AWS ap-east-2 (Operational)</li>
<li>GCP europe-west2 (Operational)</li>
<li>GCP europe-west3 (Operational)</li>
<li>AWS us-east-1 (Operational)</li>
<li>AWS us-west-2 (Operational)</li>
<li>AWS ap-northeast-2 (Operational)</li>
<li>GCP asia-northeast1 (Operational)</li>
<li>GCP us-west1 (Operational)</li>
<li>AWS ap-southeast-5 (Operational)</li>
<li>AWS eu-west-2 (Operational)</li>
<li>AWS sa-east-1 (Operational)</li>
<li>AWS ap-southeast-3 (Operational)</li>
<li>GCP australia-southeast1 (Operational)</li>
<li>AWS ap-southeast-2 (Operational)</li>
<li>GCP us-central1 (Operational)</li>
<li>GCP europe-west6 (Operational)</li>
<li>AWS us-east-2 (Operational)</li>
<li>AWS eu-west-1 (Operational)</li>
<li>AWS ca-central-1 (Operational)</li>
<li>AWS mx-central-1 (Operational)</li>
<li>GCP asia-southeast1 (Operational)</li>
<li>AWS af-south-1 (Operational)</li>
<li>AWS ap-northeast-1 (Operational)</li>
<li>AWS eu-north-1 (Operational)</li>
<li>GCP europe-west4 (Operational)</li>
<li>GCP northamerica-northeast1 (Operational)</li>
<li>AWS eu-central-1 (Operational)</li>
 </ul>

Provisioning of new CDC pipes for Postgres might be delayed or failing

Status: Resolved This issue has been resolved. Connectivity has returned to normal.

Network connectivity issue in AWS us-east-1

Status: Resolved The issue is now resolved. All services are back to normal. Affected components
 <ul>
 <li>eastus2 (Operational)</li>
 </ul>

Is ClickHouse Cloud down?

ClickHouse Cloud status is UP

Lastest published events

Degraded support ticket submission and response

Google Cloud Outage

Support case creation unavailable

ClickHouse Cloud Services, Components and Regions

Recent ClickHouse Cloud events

Degraded support ticket submission and response

Google Cloud Outage

Support case creation unavailable

Streaming ClickPipes degradation in AWS eu-central-1 region

Some ClickPipes CDC pipes paused and can't be resumed

We are investigating an issue affecting Azure eastus2 region