Sep <var data-var='date'>18</var>, <var data-var='time'>09:43</var> PDT Resolved - Between 7:12 and 8:53 AM PT today, a task titled "1 Application waiting on you" was shown in error to district administrators who logged in to the Clever dashboard during that window. The task referenced another district's pending application invite and was intended for that district only. It has been removed. The task linked only to your own Applications page; no data was shared, changed, or accessed as a result, and no action is needed. If it still appears, refresh your dashboard and you should see it corrected. We apologize for the confusion.

Incorrect Task Notification

Sep <var data-var='date'>16</var>, <var data-var='time'>16:43</var> PDT Resolved - Salesforce has resolved this incident. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels. Sep <var data-var='date'>16</var>, <var data-var='time'>10:46</var> PDT Monitoring - Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels. We'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident. Sep <var data-var='date'>16</var>, <var data-var='time'>05:20</var> PDT Identified - Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates. We'll post updates here as we learn more. Thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>04:24</var> PDT Investigating - Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting new support requests through affected channels. This issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end. Core Clever services (sync, rostering, login) are not affected by this incident. We'll post updates here as we learn more. Thank you for your patience.

Clever's Support Team Delayed in Assisting Districts

Aug <var data-var='date'>27</var>, <var data-var='time'>08:46</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>08:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>07:47</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>07:47</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>27</var>, <var data-var='time'>07:18</var> PDT Investigating - Clever is currently investigating an issue where sync times on connected app pages are displaying inaccurately in the dashboard. As soon as we have more information, we will provide an update.

App pages displaying inaccurate sync times

Aug <var data-var='date'>18</var>, <var data-var='time'>06:59</var> PDT Resolved - Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience. Aug <var data-var='date'>14</var>, <var data-var='time'>14:15</var> PDT Monitoring - Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you Aug <var data-var='date'>14</var>, <var data-var='time'>10:09</var> PDT Investigating - We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

Sync Errors Impacting Some Aeries API Syncs

Aug <var data-var='date'>13</var>, <var data-var='time'>14:38</var> PDT Resolved - The sync issue with some Aeries API syncs has been resolved. We thank you for your patience. Aug <var data-var='date'>13</var>, <var data-var='time'>09:23</var> PDT Investigating - We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

Sync Error with Districts Utilizing Aeries API

Aug <var data-var='date'> 5</var>, <var data-var='time'>13:48</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>11:50</var> PDT Investigating - We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.

Teacher Pages unavailable for some students

Jun <var data-var='date'>22</var>, <var data-var='time'>15:20</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>12:55</var> PDT Identified - We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

Canvas Login Issues

May <var data-var='date'> 1</var>, <var data-var='time'>12:09</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>10:48</var> PDT Identified - We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

Apr <var data-var='date'>30</var>, <var data-var='time'>08:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>11:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>05:21</var> PDT Identified - We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.

Clever Custom Login Instructions Display Error

Apr <var data-var='date'>15</var>, <var data-var='time'>11:18</var> PDT Resolved - Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

Clever Login Issues

Mar <var data-var='date'>27</var>, <var data-var='time'>09:21</var> PDT Resolved - The incident regarding intermittent login failures has been resolved. -Thank you Mar <var data-var='date'>26</var>, <var data-var='time'>12:04</var> PDT Monitoring - The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you! Mar <var data-var='date'>26</var>, <var data-var='time'>08:30</var> PDT Investigating - Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.

Intermittent Clever Login Failures

Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> PDT Resolved - Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused. Mar <var data-var='date'>18</var>, <var data-var='time'>07:51</var> PDT Investigating - There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.

Skyward Selenium Sync Issue

Feb <var data-var='date'>10</var>, <var data-var='time'>14:58</var> PST Resolved - Amazon AWS has resolved this issue, and everything is back to normal. Feb <var data-var='date'>10</var>, <var data-var='time'>13:25</var> PST Identified - Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available. Feb <var data-var='date'>10</var>, <var data-var='time'>12:47</var> PST Investigating - Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.

Users unable to login to Clever due to Amazon AWS issue

Feb <var data-var='date'>10</var>, <var data-var='time'>12:15</var> PST Resolved - This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com Feb <var data-var='date'>10</var>, <var data-var='time'>09:23</var> PST Investigating - Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.

Device camera not opening for Badge logins on Windows

Jan <var data-var='date'>20</var>, <var data-var='time'>11:33</var> PST Resolved - This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com. Jan <var data-var='date'>16</var>, <var data-var='time'>20:12</var> PST Monitoring - Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com. Jan <var data-var='date'>16</var>, <var data-var='time'>14:19</var> PST Identified - Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

Issues with Clever iOS App

Jan <var data-var='date'>15</var>, <var data-var='time'>16:40</var> PST Resolved - This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/ Jan <var data-var='date'>15</var>, <var data-var='time'>08:09</var> PST Update - Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue. Jan <var data-var='date'>14</var>, <var data-var='time'>08:25</var> PST Investigating - Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.

Some districts experiencing Clever login issues

Jan <var data-var='date'> 8</var>, <var data-var='time'>06:21</var> PST Resolved - The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused. Jan <var data-var='date'> 7</var>, <var data-var='time'>11:13</var> PST Monitoring - Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you, Jan <var data-var='date'> 7</var>, <var data-var='time'>07:59</var> PST Investigating - Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you

Some districts are experiencing login errors for all users

Dec <var data-var='date'>12</var>, <var data-var='time'>08:07</var> PST Resolved - The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you Dec <var data-var='date'>12</var>, <var data-var='time'>06:12</var> PST Investigating - We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you

Change Password Prompt Upon Trying to Log Into Clever

Dec <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> PST Resolved - According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received. Dec <var data-var='date'> 2</var>, <var data-var='time'>08:33</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 1</var>, <var data-var='time'>12:40</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> PST Investigating - At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)

MFA Issues: SMS Codes not generating for Clever Admins

Nov <var data-var='date'>21</var>, <var data-var='time'>15:34</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>07:01</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>19</var>, <var data-var='time'>07:01</var> PST Investigating - Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.

Clever Admin Deletion Error and Clever Account Email

Nov <var data-var='date'>19</var>, <var data-var='time'>05:41</var> PST Resolved - The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance. If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support. We apologize for any inconvenience this caused and thank you for your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>22:41</var> PST Monitoring - Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.

District Admins - Deletion Error

Nov <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>04:38</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>09:43</var> PST Investigating - There is a widespread issue involving Google that is currently impacting Chromebook logins, including Badges into Chromebooks. We are monitoring the issue and will provide status updates as they become available.

Chromebook Login Issues

Oct <var data-var='date'>28</var>, <var data-var='time'>11:11</var> PDT Resolved - Users may have experienced login issues to the Clever Portal today, October 28th, between 10:45am - 11:00am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

Clever Portal Login Issues

Oct <var data-var='date'>21</var>, <var data-var='time'>14:39</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>10:05</var> PDT Update - All third-party services that Clever uses to process data recovered during the night, and all syncs are processing as normal. We are also seeing that education applications and SIS providers are mostly recovered. We will will continue to monitor to ensure full recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>16:10</var> PDT Update - AWS is reporting near full recovery. Some third party services which Clever uses to process data are still degraded which is impacting syncs. Some application partners and SIS providers are still impacted. Logins remain functional. We will continue to monitor recovery and provide periodic updates. Oct <var data-var='date'>20</var>, <var data-var='time'>12:48</var> PDT Update - AWS remains in a degraded state. While we are seeing minimal impact to our logins, all data syncs are affected. Please note that some of our partners such as education applications and SIS providers may also be impacted by the outage. We will continue to monitor the situation and provide updates periodically. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> PDT Update - AWS has returned to a degraded state, however we are seeing minimal impact to our logins. Please note that some of our partners such as education applications and SIS providers may be impacted by the outage. We will continue to monitor the situation and provide updates periodically. Oct <var data-var='date'>20</var>, <var data-var='time'>08:17</var> PDT Update - AWS has returned to a degraded state, however we are seeing minimal impact to our logins. We will continue to monitor the situation and provide updates periodically. Oct <var data-var='date'>20</var>, <var data-var='time'>04:09</var> PDT Monitoring - The Amazon AWS service that was impacting us-east users is running again and our Engineers are currently monitoring the situation. We are seeing us-east coast users able to access Clever now. Clever will continue to monitor the situation and will post updates as needed. For assistance or questions, please reach out to Clever Support at support.clever.com Thank you Oct <var data-var='date'>20</var>, <var data-var='time'>02:47</var> PDT Identified - Amazon AWS, a service that works with Clever, is experiencing an issue for all users on the us-east. This is preventing users from being able to login to Clever. We are monitoring the issue and will provide status updates as they become available.

Oct <var data-var='date'>21</var>, <var data-var='time'>08:31</var> PDT Resolved - Clever Support's phone provider has resolved the outage and phone service is restored. If you encounter any further connection issues, please submit a support request with our team at support.clever.com. Oct <var data-var='date'>20</var>, <var data-var='time'>15:45</var> PDT Monitoring - A fix has been implemented by our phone service provider, and inbound calls are successfully reaching our team. We are actively monitoring the service to ensure continued stability. Oct <var data-var='date'>20</var>, <var data-var='time'>10:31</var> PDT Investigating - Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!

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Clever status is UP

Lastest published events

Incorrect Task Notification

Clever's Support Team Delayed in Assisting Districts

App pages displaying inaccurate sync times

Clever Services, Components and Regions

Recent Clever events

Incorrect Task Notification

Clever's Support Team Delayed in Assisting Districts

App pages displaying inaccurate sync times

Sync Errors Impacting Some Aeries API Syncs

Sync Error with Districts Utilizing Aeries API

Teacher Pages unavailable for some students