Sep <var data-var='date'>30</var>, <var data-var='time'>14:19</var> CEST Resolved - Between 12:55 and 13:15 CET, a platform update caused a technical issue in our core services. During this time, some subscribers may have had trouble accessing their content or seen errors when logging in. Our team fixed the issue quickly, and everything has been running normally since 13:15 CET. We're reviewing our update process so this doesn't happen again and we apologize for any inconvenience.

Core Platform - Incident Resolved

Sep <var data-var='date'>26</var>, <var data-var='time'>10:55</var> CEST Resolved - The connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now. Sep <var data-var='date'>26</var>, <var data-var='time'>02:49</var> CEST Identified - A connection error between transctional database and reporting datalake in our data pipeline is preventing operational data from reaching our reporting environment. Affected: • Only reporting data is impacted. ChurnIQ dashboards are not refreshed since 00:30 CET • Scheduled 6-hourly data exports may be delayed Not affected: • Sign-up, checkout, payments, entitlements and the Core API are operating normally. Cleeng operational platform works normally. • All transactions continue to be recorded correctly in the platform Data is not being lost or corrupt. Once the connection is restored, the backlog will be processed and dashboards and exports will catch up automatically. Support team of the vendor that supports the pipeline is working to restore the connection.

Delayed reporting data and scheduled exports

Sep <var data-var='date'> 9</var>, <var data-var='time'>13:54</var> CEST Completed - The scheduled maintenance has been completed. Thank you for your patience and understanding. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> CEST Scheduled - We will be performing planned maintenance on the Cleeng Dashboard on Wednesday, September 9, 2026, between 12:00–14:00 CEST. During this window, Publishers may experience intermittent unavailability of the Cleeng Dashboard. No other Cleeng services are expected to be affected. We will update this page once maintenance is complete. We apologize for any inconvenience and appreciate your patience.

Scheduled Cleeng Dashboard Maintenance

Sep <var data-var='date'> 8</var>, <var data-var='time'>17:24</var> CEST Resolved - The issue has now been resolved, and the Cleeng Dashboard in Sandbox is accessible again. Thank you for your patience and understanding. Sep <var data-var='date'> 8</var>, <var data-var='time'>16:13</var> CEST Identified - We are currently experiencing an issue accessing the Cleeng Dashboard in the Sandbox environment. No action is required on your end. We apologize for any inconvenience this may have caused.

ChurnIQ - Cleeng Dashboard Sandbox environment

Sep <var data-var='date'> 4</var>, <var data-var='time'>01:30</var> CEST Resolved - An infrastructure degradation affected the Core APIs between 01:32 and 02:05 CEST. Publishers and their customers may have experienced increased response times or rejected API requests during this period. All other Cleeng services were unaffected. The Core APIs are fully operational currently.

Service degradation of Core API

Aug <var data-var='date'>20</var>, <var data-var='time'>22:59</var> CEST Resolved - August 20, 2026 at 08:05–08:30 CET The service platform experienced a period of degradation during this time. The issue has been resolved, and the platform is fully operational and functioning as expected. The end users may have experienced trouble logging in to their accounts and making payments during this window. And publishers may have experienced delays on loading the customer accounts.

Service Platform Degradation

Aug <var data-var='date'>11</var>, <var data-var='time'>11:26</var> CEST Resolved - The reporting data is fully refreshed. All data pipelines are working as expected. Aug <var data-var='date'>11</var>, <var data-var='time'>10:42</var> CEST Monitoring - Cleeng reporting data has not refreshed since 07:00 CET today (2026-08-11). This happened because our job runners did not run the scheduled data pipeline. We are aware of the situation, a fix has been put in place, and the data pipelines are working now. We expect the data to start refreshing within 30 minutes. Please note that no data has been lost as a result of this incident, and it has no consequence on our platform operations.

Delayed Data Refresh

Jul <var data-var='date'>29</var>, <var data-var='time'>08:39</var> CEST Resolved - The Cleeng Checkout and Widgets are fully operational in production. The issue has been resolved, and payment processing is functioning normally. The fix was implemented at 10:14:50 CEST, and no further occurrences have been observed since. Jul <var data-var='date'>28</var>, <var data-var='time'>13:35</var> CEST Identified - Starting at 9:10 CET, we identified an issue affecting the checkout experience, where some customers were unable to load the checkout page or complete their purchases. The issue was caused by outdated cached credentials within one of our services. A temporary fix has been implemented, and the issue has not reoccurred since. We continue to monitor the platform closely while our engineering team works on a permanent solution, which is expected to be deployed by Monday at the latest. We apologize for any inconvenience caused and appreciate your patience.

Checkout Service Interruption

Jul <var data-var='date'>16</var>, <var data-var='time'>12:36</var> CEST Resolved - The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored. Jul <var data-var='date'>16</var>, <var data-var='time'>12:07</var> CEST Monitoring - The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions. Jul <var data-var='date'>16</var>, <var data-var='time'>11:48</var> CEST Identified - We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options. Jul <var data-var='date'>16</var>, <var data-var='time'>11:24</var> CEST Investigating - We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.

Checkout & Widgets - Service Degradation

Jul <var data-var='date'> 8</var>, <var data-var='time'>16:29</var> CEST Completed - The Sandbox environment migration is completed and working as usual. Please feel free to use it normally from now on. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:09</var> CEST Scheduled - We will be performing planned maintenance on the Cleeng Sandbox environment on July 8, 2026. The Sandbox environment is expected to be unavailable from 08:00 CET until the end of the day. Please avoid using Sandbox during this maintenance window. We will post an update once the environment is available again.

Scheduled Sandbox Maintenance – July 8, 2026

Jun <var data-var='date'>24</var>, <var data-var='time'>21:11</var> CEST Resolved - The issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers should now be able to receive their 2FA emails as expected when attempting to log in. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and thank you for your patience throughout this incident. Jun <var data-var='date'>24</var>, <var data-var='time'>17:47</var> CEST Monitoring - Update – Improvements Observed in 2FA Email Delivery Delays We are seeing improvements regarding the issue affecting 2FA email delivery. Our email provider, Mandrill, posted an update on today (24 June 2026 at 15:26 UTC), indicating that connectivity issues and email sending delays are improving, while their engineering team continues to work on a permanent fix. Customers using 2FA may still experience intermittent delays in receiving their authentication codes when attempting to log in, though service performance is improving. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience and understanding. Jun <var data-var='date'>24</var>, <var data-var='time'>16:50</var> CEST Identified - We are currently aware of an ongoing issue reported by our email provider, Mailchimp, which may cause delays in the delivery of 2FA emails. Mailchimp posted an incident on 24 June 2026 at 13:26 UTC, stating that they are investigating connectivity issues and email sending delays. As a result, customers using 2FA may experience delays in receiving their authentication codes when attempting to log in. Mailchimp's engineering team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Delays in 2FA Email Delivery

Jun <var data-var='date'>23</var>, <var data-var='time'>20:59</var> CEST Resolved - Mandrill confirmed that the issue regarding delayed emails is now resolved at 19:43 CET (17:43 UTC). As a result, login flows requiring 2FA emails should now function as expected. Jun <var data-var='date'>23</var>, <var data-var='time'>17:53</var> CEST Identified - Login using 2FA may fail intermittently due to delayed or missing authentication emails sent via Mandrill. Users may be unable to complete the login process when a 2FA is required. This issue is caused by an ongoing incident with our email service provider (Mandrill), which is affecting email delivery performance. We are actively monitoring the situation and coordinating with them to resolve it as quickly as possible.

Cleeng Publisher Login Failures Due to 2FA Email Delivery Delays

Jun <var data-var='date'>23</var>, <var data-var='time'>12:57</var> CEST Resolved - Between 12:11 CET and 12:34 CET, Cleeng experienced a platform service disruption that may have impacted access to certain services. The issue has now been resolved, and services have been restored. We are continuing to closely monitor the platform to ensure ongoing stability. While service has been restored, our engineering team is still actively investigating the incident to determine the root cause and prevent similar occurrences in the future. We apologize for the disruption and thank you for your patience.

Cleeng Platform Outage

Apr <var data-var='date'> 4</var>, <var data-var='time'>00:31</var> CEST Resolved - The disruption affecting the endpoints has been resolved. All systems are now operating normally, and API requests and integrations are functioning as expected. We apologize for any inconvenience caused and thank you for your patience. Apr <var data-var='date'> 4</var>, <var data-var='time'>00:03</var> CEST Identified - We are currently experiencing increased error rates affecting some endpoints. Our monitoring systems have detected higher-than-normal failed requests, and our engineering team is actively working on a resolution. Impact: Certain integrations and API requests may fail or respond slowly. Some customers may experience errors when accessing specific services.

Core Platform - Service Degradation

Apr <var data-var='date'> 1</var>, <var data-var='time'>16:32</var> CEST Resolved - The fix is deployed, exportable reports should now work as expected. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:12</var> CEST Monitoring - A fix has been implemented and is ready for release. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:27</var> CEST Investigating - We have identified an issue affecting exportable tables in the dashboard. Some users may experience difficulty accessing the exportable tables in the publisher dashboard, however, the scheduled exports are not affected and are still being delivered as expected. Our team is actively investigating and working to restore full functionality. We apologize for any inconvenience this may have caused.

ChurnIQ - Degraded Performance of Exportable Tables

Mar <var data-var='date'>27</var>, <var data-var='time'>13:31</var> CET Resolved - We recently identified an issue affecting subscription counts in your reports, which began on 26 March 2026 at 13:22 CET and was fully resolved on 27 March 2026 at 13:05 CET. During this window, subscription totals were understated in the dashboard and subscription report. All data has since been corrected and is now accurate. No action is required on your end. We apologize for any inconvenience this may have caused.

ChurnIQ - Subscription Reporting Irregularity – Resolved

Mar <var data-var='date'> 6</var>, <var data-var='time'>17:45</var> CET Resolved - Data pipelines operating normally Mar <var data-var='date'> 6</var>, <var data-var='time'>17:30</var> CET Monitoring - Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now. Mar <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> CET Identified - Our vendor has identified the cause and is working on a fix. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:36</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:25</var> CET Investigating - Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.

Cleeng Reporting Data refresh is delayed.

Dec <var data-var='date'>16</var>, <var data-var='time'>18:03</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>13:44</var> CET Update - Snowflake has provided an updated timeline, with service estimated to be restored by 3:00 PM UTC. We will continue to monitor and share further updates. Dec <var data-var='date'>16</var>, <var data-var='time'>09:49</var> CET Identified - We are currently experiencing an external outage with Snowflake. Due to this, you may experience delayed visibility for the most recent data. The last successful data refresh occurred at 12:01 AM CET on December 16, 2025. As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment. Snowflake estimates that the service will be restored within the next 5 hours.

ChurnIQ - Snowflake Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>19:57</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:28</var> CET Monitoring - CloudFlare is experiencing a global outage, causing unavailability of our marketing pages (cleeng.com). This is NOT affecting Cleeng APIs, but you may be impacted by outages of our third party services (e.g. Adyen, https://status.adyen.com/).

CloudFlare global outage

Nov <var data-var='date'>13</var>, <var data-var='time'>13:29</var> CET Resolved - Cleeng Sandbox environment was not available for almost 1 hour from 12:10 to 13:10 CET on 13th November 2025. The issue is fixed, and it is available for use now.

Cleeng Sandbox environment unavailable

Jul <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> CEST Resolved - We experienced a service outage affecting MediaStore Widgets from yesterday, 12:26 CET until today, 14:10 CET. Root Cause: Human error during deployment - an external dependency was installed without sufficient testing, causing the widget service to fail. Impact: embedding of MediaStore Widgets was not working during this period. Resolution: The problematic dependency was rolled back and service was fully restored at 14:10. We apologize for the inconvenience and have implemented additional testing protocols to prevent similar issues in the future.

MediaStore Widgets - service outage

May <var data-var='date'> 5</var>, <var data-var='time'>15:13</var> CEST Resolved - Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard. Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost. A detailed timeline and impact assessment is in progress. RCA will be shared once available.

Core Platform - Configuration Sync Delay

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> CEST Monitoring - The issue has been resolved as of 12:22 PM on April 9, 2025. The partial outage was a result of heavy load on the operational database, which has now been restarted and brought back up to full operational capacity. We will continue monitoring the platform. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:21</var> CEST Investigating - We are experiencing a service degradation since 11:30 AM CET on April 9, 2025. Our engineers are currently working on bringing our systems back to normal.

Jan <var data-var='date'>17</var>, <var data-var='time'>10:28</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>09:51</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>18</var>, <var data-var='time'>09:29</var> CET Monitoring - Some drill-fields are temporarily unavailable. We are working to restore the full functionality as soon as possible.

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards

Jan <var data-var='date'> 9</var>, <var data-var='time'>09:08</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>23:26</var> CET Investigating - For some unknown reason, workflow for 15 minutes data refresh is not running automatically since ~19:00 CET. Consequently, data is not be refreshed every 15 minutes, we will trigger a few manual runs to keep the data refreshed. As we see now, all other data refresh pipelines are running normally. We are currently working to find the solution.

Is Cleeng down?

Cleeng status is UP

Lastest published events

Core Platform - Incident Resolved

Delayed reporting data and scheduled exports

Scheduled Cleeng Dashboard Maintenance

Cleeng Services, Components and Regions

Recent Cleeng events

Core Platform - Incident Resolved

Delayed reporting data and scheduled exports

Scheduled Cleeng Dashboard Maintenance

ChurnIQ - Cleeng Dashboard Sandbox environment

Service degradation of Core API

Service Platform Degradation