Aug <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> CDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:56</var> CDT Scheduled - ClearlyIP/14IP will be performing network maintenance in our US Central facilities. There may be very brief interruptions to service access during this window.

US Central - Network Maintenance - 2 of 2

Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> CDT Resolved - Upstream carrier has resolved the issues at approximately 9:13am CST Aug <var data-var='date'>21</var>, <var data-var='time'>08:46</var> CDT Investigating - We are current investigating intermittent call quality issues with inbound calls with our upstream carriers

Intermittent call quality issues with Inbound Calls

Aug <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> CDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:51</var> CDT Scheduled - ClearlyIP/14IP will be performing network maintenance in our US Central facilities. During this window, a brief impact to service access may occur. This should last no longer than twenty minutes.

US Central - Network Maintenance - 1 of 2

Aug <var data-var='date'>12</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>10:06</var> CDT Scheduled - We will be performing maintenance and upgrades on the CA East, US East, US Central and US Radio trunking platforms. This may result in brief call completion issues for some customers who are not configured for redundant routing. Clearly Cloud and customers registered to multiple regions should not be impacted.

Trunking Maintenance All Calling Regions

Aug <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> CDT Scheduled - Infrastructure Engineering will be performing network maintenance that will briefly affect XCast Wholesale and Residential services.

Scheduled Maintenance - XCast Services

Jul <var data-var='date'>22</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>13:07</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance for Clearly Cloud USA - w

Jul <var data-var='date'>15</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:13</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Jul <var data-var='date'>11</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>13:12</var> CDT Scheduled - We will be performing scheduled network maintenance during this event. There may be brief periods of increased latency, however no downtime is expected as traffic is routed over redundant paths.

Network Maintenance - US Central Region

Jul <var data-var='date'> 9</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Scheduled Maintenance for Clearly Cloud Canada

Jul <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Scheduled Maintenance for Cloud Cloud USA - r, Clearly Cloud USA - w, and PBXPro Multi-tenant Solution

Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> CDT Scheduled - We will be performing scheduled maintenance on our trunking servers in our Toronto Data Center. This should not impact customers as long as proper failover trunks are setup.

Pulsar360 Trunking Maintenance - Toronto Datacenter

Jun <var data-var='date'>26</var>, <var data-var='time'>21:28</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>16:24</var> CDT Scheduled - We will be undergoing database maintenance on our database cluster which is used for our XIVEA AI Assistant during this time. During this time we expect no customer impact.

Scheduled Database Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>02:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:13</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. Telephony services will be unavailable for several periods within this maintenance event.

PBX Pro - US-Mountain Region - Platform Maintenance 4 of 4

Jun <var data-var='date'>22</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:10</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact on traditional telephony via physical devices or SIP softphones is expected. Call panel and webrtc components may be unavailable during the maintenance window.

PBX Pro - US-Mountain Region - Platform Maintenance 3 of 4

Jun <var data-var='date'>22</var>, <var data-var='time'>14:38</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>13:59</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>11:59</var> CDT Investigating - We are currently investigating issues with our US East trunking servers that is causing completion issues and audio issues.

US East trunking intermittent call quality issues

Jun <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:09</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact for telephony is expected. Chat in the call panel may experience periods of unavailability during this maintenance.

PBX Pro - US-Mountain Region - Platform Maintenance 2 of 4

Jun <var data-var='date'>17</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:28</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time and expect no downtime or customer impact during this maintenance event.

Scheduled Maintenance for Clearly Cloud Canada and Clearly Cloud USA - r

Jun <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:07</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact on web or telephony services are expected. Call recordings may be intermittently unavailable for the entirety of the maintenance window.

PBX Pro - US-Mountain Region - Platform Maintenance 1 of 4

Jun <var data-var='date'>15</var>, <var data-var='time'>12:48</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>11:32</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>15</var>, <var data-var='time'>07:53</var> CDT Identified - We are currently investigating an issue with our CA-East trunks and have taken them offline at this time.

CA-East trunks offline

Jun <var data-var='date'>10</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:45</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'> 9</var>, <var data-var='time'>20:16</var> CDT Resolved - All services remain stable and operational, free from the previously experienced issues. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:04</var> CDT Monitoring - IS NOC has identified and resolved the issue(s) responsible for connectivity interruption. We are seeing alarms clearing at this time and will continue to monitor. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:44</var> CDT Update - Work continues to isolate and find the root cause for connectivity interruptions in the Toronto region. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:22</var> CDT Investigating - IS NOC is reviewing reports of connectivity issues for some Pulsar360 hosted PBXs in the Toronto region.

Pulsar360 - Hosted PBX - Toronto Region - Connectivity Issues

Jun <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:50</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> CDT Investigating - We are currently investigating an issue which is affecting chat/sms on Clearly Cloud USA - w

Issues with Chat/SMS on Clearly Cloud USA - w

Jun <var data-var='date'> 8</var>, <var data-var='time'>01:01</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:33</var> CDT Scheduled - The US-Central region will be under maintenance while upstream connectivity provider(s) perform upgrades. Latency may fluctuate slightly during the event, but no downtime is expected.

US-Central Network Connectivity Maintenance 4 of 4

Jun <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:14</var> CDT Scheduled - We will be undergoing scheduled maintenance on our chat/SMS infrastructure for Clearly Cloud USA - w during which chat and SMS services will be unavailable. Please note that calls will continue to function normally during this maintenance event.

Chat/SMS maintenance on Clearly Cloud USA - w

Jun <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:30</var> CDT Scheduled - The US-Central region will be under maintenance while upstream connectivity provider(s) perform upgrades. Latency may fluctuate slightly during the event, but no downtime is expected.

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Lastest published events

US Central - Network Maintenance - 2 of 2

Intermittent call quality issues with Inbound Calls

US Central - Network Maintenance - 1 of 2

Clearly IP Services, Components and Regions

Recent Clearly IP events

US Central - Network Maintenance - 2 of 2

Intermittent call quality issues with Inbound Calls

US Central - Network Maintenance - 1 of 2

Trunking Maintenance All Calling Regions

Scheduled Maintenance - XCast Services

Scheduled Maintenance for Clearly Cloud USA - w