Sep <var data-var='date'>11</var>, <var data-var='time'>10:22</var> CDT Resolved - This issue has been resolved since 9:45 CDT Sep <var data-var='date'>11</var>, <var data-var='time'>09:30</var> CDT Investigating - We are receiving reports of outbound call failures with Clearly Cloud USA, but it does not appear to be affecting all users. Engineers are investigating.

Reports of outbound call failures with Clearly Cloud USA

Sep <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>15:30</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Scheduled Maintenance for Clearly Cloud USA - w

Sep <var data-var='date'> 3</var>, <var data-var='time'>06:54</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:45</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>19:06</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CDT Investigating - We are current investigating an issue where outbound calls to a small percentage of rate centers are failing for customers. Note that this only affects customers directly connecting through our XCast platform.

Outbound Calls to a Small Percentage of Rate Centers are Failing

Sep <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:19</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. Clearly Cloud customers and customers registered to more than 1 trunking server should experience no impact. Anyone registered to only one trunking server may experience up to 1 hour of service outage.

Trunking Maintenance All Calling Regions

Aug <var data-var='date'>31</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>12:30</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Scheduled Maintenance for Clearly Cloud Canada

Aug <var data-var='date'>27</var>, <var data-var='time'>09:18</var> CDT Resolved - Mail continues to flow normally and at expected deliverability rates without delays. Aug <var data-var='date'>26</var>, <var data-var='time'>09:07</var> CDT Update - While we are still seeing delays in delivering mail to Microsoft mail services, acceptance rates are continually improving and the current backlog has been almost completely processed. We are continuing to monitor for performance and will close this out once we are satisfied with consistent delivery rates. Aug <var data-var='date'>25</var>, <var data-var='time'>21:24</var> CDT Update - We continue to monitor for improved mail delivery rates to Microsoft mail services. Aug <var data-var='date'>25</var>, <var data-var='time'>15:55</var> CDT Monitoring - Queue processing continues successfully, though slowly as Microsoft accepts mail from our platform(s). We expect to see acceptance rates increase over time as well. Engineering continues to monitor activity and delivery improvements. Aug <var data-var='date'>25</var>, <var data-var='time'>15:51</var> CDT Investigating - We are seeing an increase in mail delivery delays for messages originating from our platforms towards Microsoft mail services.

Delayed Mail Delivery to Microsoft Mail Services

Aug <var data-var='date'>26</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>14:54</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> CDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:56</var> CDT Scheduled - ClearlyIP/14IP will be performing network maintenance in our US Central facilities. There may be very brief interruptions to service access during this window.

US Central - Network Maintenance - 2 of 2

Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> CDT Resolved - Upstream carrier has resolved the issues at approximately 9:13am CST Aug <var data-var='date'>21</var>, <var data-var='time'>08:46</var> CDT Investigating - We are current investigating intermittent call quality issues with inbound calls with our upstream carriers

Intermittent call quality issues with Inbound Calls

Aug <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:17</var> CDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:51</var> CDT Scheduled - ClearlyIP/14IP will be performing network maintenance in our US Central facilities. During this window, a brief impact to service access may occur. This should last no longer than twenty minutes.

US Central - Network Maintenance - 1 of 2

Aug <var data-var='date'>12</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>10:06</var> CDT Scheduled - We will be performing maintenance and upgrades on the CA East, US East, US Central and US Radio trunking platforms. This may result in brief call completion issues for some customers who are not configured for redundant routing. Clearly Cloud and customers registered to multiple regions should not be impacted.

Aug <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> CDT Scheduled - Infrastructure Engineering will be performing network maintenance that will briefly affect XCast Wholesale and Residential services.

Scheduled Maintenance - XCast Services

Jul <var data-var='date'>22</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>13:07</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>15</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:13</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Jul <var data-var='date'>11</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>13:12</var> CDT Scheduled - We will be performing scheduled network maintenance during this event. There may be brief periods of increased latency, however no downtime is expected as traffic is routed over redundant paths.

Network Maintenance - US Central Region

Jul <var data-var='date'> 9</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Jul <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> CDT Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance event it's possible for inbound/outbound calls to experience delays or fail but we expect this to last no longer than a minute.

Scheduled Maintenance for Cloud Cloud USA - r, Clearly Cloud USA - w, and PBXPro Multi-tenant Solution

Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> CDT Scheduled - We will be performing scheduled maintenance on our trunking servers in our Toronto Data Center. This should not impact customers as long as proper failover trunks are setup.

Pulsar360 Trunking Maintenance - Toronto Datacenter

Jun <var data-var='date'>26</var>, <var data-var='time'>21:28</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>16:24</var> CDT Scheduled - We will be undergoing database maintenance on our database cluster which is used for our XIVEA AI Assistant during this time. During this time we expect no customer impact.

Scheduled Database Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>02:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:13</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. Telephony services will be unavailable for several periods within this maintenance event.

PBX Pro - US-Mountain Region - Platform Maintenance 4 of 4

Jun <var data-var='date'>22</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:10</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact on traditional telephony via physical devices or SIP softphones is expected. Call panel and webrtc components may be unavailable during the maintenance window.

PBX Pro - US-Mountain Region - Platform Maintenance 3 of 4

Jun <var data-var='date'>22</var>, <var data-var='time'>14:38</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>13:59</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>11:59</var> CDT Investigating - We are currently investigating issues with our US East trunking servers that is causing completion issues and audio issues.

US East trunking intermittent call quality issues

Jun <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:09</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact for telephony is expected. Chat in the call panel may experience periods of unavailability during this maintenance.

PBX Pro - US-Mountain Region - Platform Maintenance 2 of 4

Jun <var data-var='date'>17</var>, <var data-var='time'>20:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:28</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time and expect no downtime or customer impact during this maintenance event.

Scheduled Maintenance for Clearly Cloud Canada and Clearly Cloud USA - r

Jun <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:07</var> CDT Scheduled - IS NOC will be performing maintenance to the PBX Pro platform. No impact on web or telephony services are expected. Call recordings may be intermittently unavailable for the entirety of the maintenance window.

Is Clearly IP down?

Clearly IP status is UP

Lastest published events

Reports of outbound call failures with Clearly Cloud USA

Scheduled Maintenance for Clearly Cloud USA - w

Outbound Calls to a Small Percentage of Rate Centers are Failing

Clearly IP Services, Components and Regions

Recent Clearly IP events

Reports of outbound call failures with Clearly Cloud USA

Scheduled Maintenance for Clearly Cloud USA - w

Outbound Calls to a Small Percentage of Rate Centers are Failing

Trunking Maintenance All Calling Regions

Scheduled Maintenance for Clearly Cloud Canada

Delayed Mail Delivery to Microsoft Mail Services