Apr <var data-var='date'>17</var>, <var data-var='time'>14:16</var> PDT Resolved - We have confirmed the fix in place has resolved the incident. The small number of accounts affected by the increased loading times on embedded studio forms are now loading as intended. Apr <var data-var='date'>16</var>, <var data-var='time'>19:53</var> PDT Monitoring - We are continuing to monitor reports that a small number of users are experiencing increased load times on embedded studio forms. This is not impacting donation processing at this time. We will continue to monitor and provide updates. Apr <var data-var='date'>16</var>, <var data-var='time'>14:34</var> PDT Identified - The issue has been identified, and our team is actively working on a solution. Apr <var data-var='date'>16</var>, <var data-var='time'>13:19</var> PDT Investigating - Some users may be experiencing issues loading pages, specifically on embedded studio forms- either receiving server errors or longer than expected load times. We're currently investigating and hope to have this resolved shortly.

Increased Load Times

Apr <var data-var='date'>14</var>, <var data-var='time'>10:25</var> PDT Resolved - From 10:25-10:42 AM PT, GoFundMe Pro Manager was inaccessible for logged in nonprofit admins. Root cause has been identified and resolved.

GoFundMe Pro Manager inaccessible

Mar <var data-var='date'>31</var>, <var data-var='time'>10:13</var> PDT Resolved - We have confirmed the fix in place has resolved the incident. GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages are all now accessible and the platform is stable. Mar <var data-var='date'>31</var>, <var data-var='time'>09:59</var> PDT Monitoring - A fix for the issue causing GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages to be inaccessible has been put in place and we are continuing to monitor to validate results. Mar <var data-var='date'>31</var>, <var data-var='time'>09:47</var> PDT Update - We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>09:02</var> PDT Update - We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>08:27</var> PDT Investigating - We are actively investigating reports of pages being inaccessible. This is our top priority and we will provide updates when available.

Pages inaccessible

Mar <var data-var='date'>24</var>, <var data-var='time'>12:46</var> PDT Resolved - We have confirmed the fix in place has resolved the incident. Mar <var data-var='date'>24</var>, <var data-var='time'>12:44</var> PDT Monitoring - A fix for the payment processor portal loading issues has been put in place, and we are continuing to monitor to validate results. Mar <var data-var='date'>24</var>, <var data-var='time'>12:12</var> PDT Update - We’ve confirmed that the fix in place has resolved the login issues. However, we’re still actively investigating reports of the payment processor portal not loading. Our team has identified the root cause and is working to resolve this as quickly as possible. Mar <var data-var='date'>24</var>, <var data-var='time'>11:00</var> PDT Identified - We have identified the root cause of the login and Pro Manager issues. We are working to resolve this as soon as possible. Mar <var data-var='date'>24</var>, <var data-var='time'>09:42</var> PDT Investigating - We are actively investigating reports of login and Pro Manager loading issues. Our team is investigating and will provide updates when available.

Log In and Pro Manager Loading Issues

Mar <var data-var='date'>23</var>, <var data-var='time'>17:10</var> PDT Resolved - We have confirmed that the fix in place has resolved the issue where Embedded Studio campaigns were not loading properly. Mar <var data-var='date'>23</var>, <var data-var='time'>15:46</var> PDT Monitoring - We have identified the root cause and released a fix. We’re now closely monitoring the situation to ensure everything is fully resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>15:08</var> PDT Investigating - We have identified that Embedded Studio campaigns are not loading properly. We are investigating the root cause and are working to resolve as soon as possible. All other campaign types remain accessible.

Embedded Studio inaccessible

Jan <var data-var='date'>16</var>, <var data-var='time'>12:18</var> PST Resolved - We have confirmed the fix has resolved the incident. Legacy pages are and have been consistently loading since the fix was put in place. Jan <var data-var='date'>16</var>, <var data-var='time'>10:51</var> PST Monitoring - A fix for FRS pages failing to load has been put in place and we are continuing to monitor to validate results. Jan <var data-var='date'>16</var>, <var data-var='time'>10:29</var> PST Update - We are actively investigating legacy pages failing to load. Platform stability and resolution are our top priority. Studio pages continue to load successfully. We will continue providing updates when available. Jan <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PST Investigating - We are actively investigating reports of legacy pages failing to load. Our team is investigating and will provide updates when available.

Legacy pages failing to load

Dec <var data-var='date'>31</var>, <var data-var='time'>12:34</var> PST Resolved - Stripe has implemented a fix for the issue that temporarily impacted donors who attempted to give via ACH, and our team has confirmed that the issue has been fully resolved. Donors can now successfully donate via ACH, along with all other payment methods. This incident is now resolved and we will continue to monitor closely. Dec <var data-var='date'>31</var>, <var data-var='time'>11:49</var> PST Monitoring - A fix for ACH transactions temporarily being blocked has been put in place by Stripe and we are currently monitoring to validate results. Credit card processing and other donation methods continue to perform as expected. We will provide an update as soon as we can confirm that this issue has been resolved. Dec <var data-var='date'>31</var>, <var data-var='time'>11:08</var> PST Update - Stripe has identified the root cause of ACH transactions being blocked and is actively working on implementing a fix for the issue. Credit card processing and other donation methods are not affected. We will provide an update as soon as we can confirm that this issue has been resolved. Dec <var data-var='date'>31</var>, <var data-var='time'>10:08</var> PST Identified - We have identified the issue and are actively working with our partners at Stripe to resolve this as soon as possible. Dec <var data-var='date'>31</var>, <var data-var='time'>09:48</var> PST Investigating - We are actively investigating reports of donors receiving an error when attempting to donate via ACH. Credit card processing and other donation methods are not affected. Our team is investigating and working urgently with our partners at Stripe. We will provide an update as soon as it's resolved.

ACH Donation Errors

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> PST Resolved - We have confirmed that this incident has been resolved. Our engineering team has completed the backfill, and the missing transaction data is now appearing in GoFundMe Pro Manager. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:48</var> PST Monitoring - Cloudflare has indicated a resolution to their incident which affected page loads across GoFundMe Pro Manager and campaign pages between 00:47-01:12am PST. We have since seen stabilization across all of our services and will continue to monitor our performance. During this time recurring donations continued to process as expected, but we are seeing a delay in transaction data displaying in GoFundMe Pro Manager and integrated CRMs. Our engineering team is working to backfill these logs as soon as possible and we anticipate this to be complete later today. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:34</var> PST Investigating - We are currently investigating a reported outage with a 3rd party vendor Cloudflare (https://www.cloudflarestatus.com/) between approximately 00:47am-1:12amPST which impacted access to campaign pages, GoFundMe Pro Manager and one time donations. Our platform has returned to normal operations but we are continuing to monitor impacted services.

Third party outage intermittently impacting GoFundMe Pro page access

Nov <var data-var='date'>18</var>, <var data-var='time'>07:54</var> PST Resolved - Cloudflare has indicated a resolution to their incident affecting virtual terminal, and we are seeing stabilization on our end. Nov <var data-var='date'>18</var>, <var data-var='time'>07:11</var> PST Monitoring - A fix has been implemented from Cloudflare and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>06:24</var> PST Identified - Our team is aware of an incident reported by Cloudflare, which powers our Live API (Virtual Terminal). Our team is currently monitoring the Cloudflare incident. See updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Increased Errors with Live API (Virtual Terminal)

Nov <var data-var='date'>11</var>, <var data-var='time'>09:39</var> PST Resolved - We have confirmed the fix in place has resolved the incident, and have put additional preventative measures in place to ensure the service's future stability and reliability. Transactions made through Virtual Terminal will now process without issue Nov <var data-var='date'>11</var>, <var data-var='time'>09:01</var> PST Monitoring - A fix for the Virtual Terminal has been put in place and we are continuing to monitor to validate results. We will post a final update once we are confident of a full resolution. Nov <var data-var='date'>11</var>, <var data-var='time'>08:24</var> PST Identified - Our team has identified a potential root cause and have currently mitigated the issue. We are still actively investigating and will provide a an update once this has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>07:57</var> PST Investigating - We have received reports that Virtual Terminal is currently inaccessible and users are running into errors when processing transactions. Our team is actively investigating and will provide updates when available.

Virtual Terminal processing currently inaccessible

Oct <var data-var='date'>30</var>, <var data-var='time'>08:17</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>18:51</var> PDT Update - While our system is now operating as expected, we will continue to monitor our platform performance and any further impact from Azure. This includes re-enabling the ability to add an employer via Double the Donation. Please see their status site for additional updates, https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>13:33</var> PDT Monitoring - Our team has mitigated the impact of known Microsoft dependencies while Azure continues to face performance issues. While our system is now operating as expected, we will continue to monitor our platform performance and any further impact from Azure. Please see their status site for additional updates, https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>10:59</var> PDT Identified - We have identified a third party outage (Azure) affecting page loads. Please see their status site for updates, https://azure.status.microsoft/en-us/status Azure is broad infrastructure component whose outage may result in latencies, timeouts and errors across the internet. Our team is investigating and will provide regular updates. Oct <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT Investigating - We are actively investigating reports of a third party outage affecting page loads. Our team is investigating and will provide regular updates.

Azure 3rd party outage impacting page loading times

Oct <var data-var='date'>20</var>, <var data-var='time'>16:23</var> PDT Resolved - This incident is now resolved. Our cloud services provider AWS has confirmed a full restoration of services ensuring that all GoFundMe Pro pages and platform features are operating as expected. We continue to work with AWS to complete a root cause analysis as soon as possible. Oct <var data-var='date'>20</var>, <var data-var='time'>14:58</var> PDT Monitoring - All GoFundMe Pro page platform features are operating as expected. There are some delays to transaction information syncing into Pro Manager and externally to integrated CRMs which we are working to resolve as soon as possible. We will continue to partner with our cloud service provider (AWS) and and closely monitor performance. Oct <var data-var='date'>20</var>, <var data-var='time'>10:17</var> PDT Update - We continue to work with our cloud service provider AWS who continue to see an increase in errors across their services. This is impacting GoFundMe Pro page platform use and features may be impacted until AWS services stabilize, Venmo and Plaid are also experiences services disruption. Donations via credit card are continuing to transact successfully. Our teams continue to engage with AWS and we will continue to provide updates here on our status page. Oct <var data-var='date'>20</var>, <var data-var='time'>08:27</var> PDT Identified - AWS have informed us they are seeing increased connectivity issues and API errors across their services. This is intermittently impacting GoFundMe Pro page platform use and features may be impacted until AWS services stabilize. At this time, we are seeing donations transact successfully. Our teams continue to engage with AWS and we will provide updates here on our status page. Oct <var data-var='date'>20</var>, <var data-var='time'>06:20</var> PDT Monitoring - Between approximately 00:15am-2:2:27am 10/20/25 our team was notified of an incident reported by AWS. We can confirm that during this time GoFundMe Pro Admin login attempts and transactions made using Venmo or Plaid may have been unsuccessful. This incident has also seen a delay in the processing of Recurring Giving Plans - these are now processing correctly and will be visible in GoFundMe Pro Manager within the next few hours. AWS has confirmed that they have restored services and we have seen no further impact on GoFundMe pro since 2:27am PST with all pages, donations and platform functionality now working as expected. We will continue to monitor this incident.

Oct <var data-var='date'> 7</var>, <var data-var='time'>06:58</var> PDT Resolved - We have confirmed the fix in place has resolved the incident, being unable to log in. This did not affect transactions or public facing pages. Oct <var data-var='date'> 7</var>, <var data-var='time'>06:42</var> PDT Investigating - We are actively investigating reports of being unable to log in. This is not impacting transaction processing or public facing pages. Our team is investigating and will provide updates when available.

Inability to log in

Sep <var data-var='date'> 9</var>, <var data-var='time'>12:27</var> PDT Resolved - Cloudflare has indicated that this is resolved and we have seen stability restored. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6 Sep <var data-var='date'> 9</var>, <var data-var='time'>12:16</var> PDT Monitoring - Cloudflare has implemented a fix and we are seeing stabilization across the pages that were affected in Pro Manager. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6. We are continuing to monitor and validate results. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:54</var> PDT Investigating - Our team is aware of an incident reported by Cloudflare, which powers our pages. Our team is currently monitoring the incident. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6

Some pages failing to load due to third party outage

Aug <var data-var='date'>21</var>, <var data-var='time'>13:02</var> PDT Resolved - Cloudflare has indicated a resolution to their incident intermittently affecting page loads across GoFundMe Pro Manager and campaign pages. We are seeing stabilization across all of our services. Aug <var data-var='date'>21</var>, <var data-var='time'>12:45</var> PDT Monitoring - Our 3rd party vendor Cloudflare has identified the issue and has released a fix. We are seeing page accessibility return to normal, and will keep monitoring the situation. We will provide an update as soon as we are confident that this issue has been fully resolved Aug <var data-var='date'>21</var>, <var data-var='time'>11:12</var> PDT Identified - Our team has identified that an outage with a 3rd party vendor Cloudflare may be intermittently impacting GoFundMePro Manager and campaign pages loading correctly. This may impact donation pages, transactions, Live Events and GoFundMe Pro manager access. We are in active communication with them and will update as soon as we can. Aug <var data-var='date'>21</var>, <var data-var='time'>11:00</var> PDT Update - Our team is still actively investigating reports of GoFundMe Pro pages being intermittently inaccessible. We will provide updates as soon as they are available. Aug <var data-var='date'>21</var>, <var data-var='time'>10:39</var> PDT Investigating - We are actively investigating GoFundMe Pro pages being intermittently inaccessible. We are working to correct this as soon as possible and will provide updates when available.

GoFundMe Pro Pages Pages Intermittently Accessible

Aug <var data-var='date'>20</var>, <var data-var='time'>08:26</var> PDT Resolved - Our team has identified the root cause of the issue of admins not being able to login to GoFundMe Pro, and can confirm that a fix has been implemented to resolve this occurrence. Transaction processing, the donor experience, and campaign page accessibility were not impacted. Aug <var data-var='date'>20</var>, <var data-var='time'>08:08</var> PDT Investigating - We are actively investigating reports of admins being unable to login to GoFundMe Pro. This is not impacting transactions, the donor experience, or campaigns pages. Our team is investigating and will provide updates when available.

Reports of Admins being unable to Login

Aug <var data-var='date'>17</var>, <var data-var='time'>23:19</var> PDT Completed - The scheduled maintenance has been completed and our platform is operating at full capacity. Aug <var data-var='date'>17</var>, <var data-var='time'>22:36</var> PDT Update - Scheduled maintenance is still in progress for Live Events. All other services are operational. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress and is expected to take a maximum of 30 minutes to complete. We will provide an update as soon as the maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>09:40</var> PDT Scheduled - The GoFundMe Pro and Live Events platforms will undergo scheduled maintenance on Sunday, August 17, starting at 10:00 p.m. PT. Downtime is expected to last approximately 30 minutes. During this time, administrators and supporters will be unable to access the platform, transaction processing will be limited, and data will appear with a delay in GoFundMe Pro and Live Events. This maintenance is scheduled during the platform’s lowest traffic window, which typically sees 10x less traffic than peak times.

Scheduled Database Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>22:05</var> PDT Resolved - We have confirmed the fix in place has resolved the incident where GoFundMe Pro manager was not loading. This did not affect transactions or the donor experience. Jul <var data-var='date'>22</var>, <var data-var='time'>20:16</var> PDT Monitoring - A fix for GoFundMe Pro manager has been put in place and we are continuing to monitor to validate results. This did not impact transactions or the donor experience. Jul <var data-var='date'>22</var>, <var data-var='time'>19:55</var> PDT Investigating - We are actively investigating reports of GoFundMe Pro manager being unable to load. This is not impacting new transaction processing or campaign pages. Our team is investigating and will provide updates when available.

GoFundMe Pro Manager loading errors

Jul <var data-var='date'>22</var>, <var data-var='time'>16:44</var> PDT Resolved - We have confirmed the fix in place has resolved the issue, and we are no longer experiencing a delay in emails being sent. All delayed user emails have been sent, and all new emails are now being received in real time. Jul <var data-var='date'>22</var>, <var data-var='time'>13:07</var> PDT Monitoring - We have identified a potential root cause and have implemented a fix. We are seeing email send times return to normal, and will continue to monitor email deliverability performance. Jul <var data-var='date'>22</var>, <var data-var='time'>11:56</var> PDT Update - We have identified that emails are now being received by users, but there is a delay in them being sent. Our team will continue to investigate and will provide updates when available. Jul <var data-var='date'>22</var>, <var data-var='time'>11:08</var> PDT Investigating - We are actively investigating reports of emails intermittently not being received. This is not impacting transaction processing but may result in email receipts being delayed. Our team is investigating and will provide updates when available.

Reports of Emails Intermittently Not Being Received

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:15</var> PDT Resolved - We have deployed a fix to resolve the errors causing studio builder to not launch. We are now seeing steady and successful performance across our platform but will continue to monitor throughout the evening. This did not impact transactions or the donor experience. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:13</var> PDT Investigating - We are actively investigating reports of Studio Campaign builder not loading. This is not impacting transaction processing or the donor experience. Our team is investigating and will provide updates when available.

Studio Campaign Builder Inaccessible

Jun <var data-var='date'>25</var>, <var data-var='time'>16:53</var> PDT Resolved - We have confirmed the fix in place has resolved the intermittent errors when loading Manager or the Supporter Center. This did not affect transactions. Jun <var data-var='date'>25</var>, <var data-var='time'>13:17</var> PDT Update - Our mitigation efforts continue to be successful and our platform remains stable with no ongoing impact to users. We will be implementing a comprehensive fix later today to address the root cause. Updates will be provided here once complete. Jun <var data-var='date'>25</var>, <var data-var='time'>10:57</var> PDT Identified - We have identified the root cause of what is causing intermittent errors when loading Manager or the Supporter Center. Mitigation efforts were successful in increasing stability during this investigation. We are working to resolve the root cause as soon as possible. It does not affect transaction processing or campaign pages. Jun <var data-var='date'>25</var>, <var data-var='time'>09:10</var> PDT Update - We are continuing to investigate this issue and have placed mitigation measures as an interim solution while root cause is being identified. At this time we are seeing an increase in stability across the platform, and we will continue providing updates as available. Jun <var data-var='date'>25</var>, <var data-var='time'>08:12</var> PDT Investigating - We are actively investigating reports of GoFundMe Pro and Supporter Center intermittently being unable to load. This is not impacting new transaction processing or campaign pages. Our team is investigating and will provide updates when available.

Pro Manager and Supporter Center intermittent loading errors

Jun <var data-var='date'>12</var>, <var data-var='time'>15:13</var> PDT Resolved - Our partners who rely on Google Cloud Services have indicated a resolution to their incidents, which affected login and some campaign URLs. We have seen stabilization across the platform. Jun <var data-var='date'>12</var>, <var data-var='time'>12:48</var> PDT Monitoring - We are seeing most services come back online as the Google Cloud Services outage mitigates and we are closely monitoring performance. We will provide more updates when available. Jun <var data-var='date'>12</var>, <var data-var='time'>12:08</var> PDT Update - We are actively investing the impact of the Google Cloud Services outage and how it is intermittently affecting our login, campaign pages accessibility and donation flow. At this time, this is impacting GoFundMe Pro intermittently. Our initial investigation is finding that many donation flows are not impacted and still transacting. We'll update this page as we learn more. Jun <var data-var='date'>12</var>, <var data-var='time'>11:44</var> PDT Investigating - We are actively investigating reports of pages being intermittently inaccessible. Our team is investigating what is likely a third party outage and will provide updates when available.

Pages intermittently inaccessible

Apr <var data-var='date'>23</var>, <var data-var='time'>15:12</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>14:35</var> PDT Identified - We have identified that Embedded Studio campaigns are not loading properly. We have identified root cause and are working to resolve as soon as possible. All other campaign types remain accessible.

Apr <var data-var='date'>22</var>, <var data-var='time'>15:18</var> PDT Resolved - This incident has been resolved. It did not affect transaction processing, the donor experience, or Classy Manager. Apr <var data-var='date'>22</var>, <var data-var='time'>14:12</var> PDT Investigating - Our classy.org marketing site is currently unavailable and we are investigating. This is not affecting transaction processing, the donor experience, or Classy Manager.

Classy.org marketing site down

Apr <var data-var='date'> 9</var>, <var data-var='time'>19:25</var> PDT Resolved - We have confirmed a fix in place has resolved and all pages are accessible Apr <var data-var='date'> 9</var>, <var data-var='time'>18:37</var> PDT Monitoring - We are monitoring reports that some users were having difficulty completing a transaction. All payments are now processing as normal and we continue to monitor performance.

Is Classy down?

Classy status is UP

Lastest published events

Increased Load Times

GoFundMe Pro Manager inaccessible

Pages inaccessible

Classy Services, Components and Regions

Recent Classy events

Increased Load Times

GoFundMe Pro Manager inaccessible

Pages inaccessible

Log In and Pro Manager Loading Issues

Embedded Studio inaccessible

Legacy pages failing to load

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Is Classy down?

Classy status is UP

Lastest published events

Increased Load Times

GoFundMe Pro Manager inaccessible

Pages inaccessible

Classy Services, Components and Regions

Recent Classy events

Increased Load Times

GoFundMe Pro Manager inaccessible

Pages inaccessible

Log In and Pro Manager Loading Issues

Embedded Studio inaccessible

Legacy pages failing to load

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!