Jul <var data-var='date'> 2</var>, <var data-var='time'>09:22</var> EDT Resolved - The issue causing intermittent login problems has been resolved. Login functionality is back to normal. Thank you for your patience. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> EDT Monitoring - he issue causing intermittent login problems has been corrected. We are continuing to monitor the situation to ensure stability. We will post another update once we're confident the issue is fully resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> EDT Identified - We have identified the issue causing intermittent login problems for users. Our team is actively working on a fix. We will post updates here as soon as more information is available. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:07</var> EDT Investigating - We are currently investigating reports of intermittent issues affecting user logins. Our team is actively working to identify the cause. We will post updates here as soon as more information is available.

LaunchPad Login Issues

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:41</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:24</var> EDT Monitoring - We believe we have identified and resolved the issue. We will continue to monitor the ensure the issue is fully resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:31</var> EDT Identified - We believe we have identified the issue and are working on a resolution. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:27</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:21</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:14</var> EDT Investigating - Users are experiencing issues logging into LaunchPad. We are currently investigating and will provide an update as soon as possible.

May <var data-var='date'>20</var>, <var data-var='time'>09:41</var> EDT Resolved - The DUO MFA authentication errors have been resolved. Thank you for your patience while we worked with DUO to resolve the issue. May <var data-var='date'>20</var>, <var data-var='time'>07:32</var> EDT Monitoring - The DUO MFA errors appear to have subsided. We are awaiting confirmation from DUO that a fix has been successfully applied and will post a final update once confirmed. May <var data-var='date'>19</var>, <var data-var='time'>16:42</var> EDT Update - Update: We are actively working with DUO support on this issue. DUO has identified a potential cause and we are collaborating on a resolution. We will post updates as more information becomes available. May <var data-var='date'>19</var>, <var data-var='time'>11:06</var> EDT Identified - We have identified the issue and we are working on implementing a fix for the DUO authentication errors. May <var data-var='date'>19</var>, <var data-var='time'>08:44</var> EDT Investigating - We are currently investigating intermittent DUO MFA authentication errors affecting some users at login. Our team is actively working on a resolution and will provide updates as they become available. We apologize for the inconvenience.

Intermittent DUO MFA authentication errors

Apr <var data-var='date'>10</var>, <var data-var='time'>16:18</var> EDT Resolved - This issue has been resolved. Affected tenants should now see their thresholds and settings restored in Roster Server. Apr <var data-var='date'>10</var>, <var data-var='time'>15:37</var> EDT Monitoring - A fix has been deployed for the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. We are actively monitoring to confirm the issue is fully resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>10:56</var> EDT Identified - We have identified the cause of the issue affecting some tenants experiencing missing thresholds and settings in Roster Server. Our team is actively working on a resolution. Apr <var data-var='date'>10</var>, <var data-var='time'>08:55</var> EDT Update - *Update* - All Roster Servers have been moved into maintenance mode to prevent any further settings changes while our team investigates. We will provide updates as more information becomes available. We apologize for the inconvenience. Apr <var data-var='date'>10</var>, <var data-var='time'>08:44</var> EDT Investigating - We are currently investigating an issue where some tenants are experiencing missing thresholds and settings in Roster Server. This issue is not affecting all tenants. Our team is actively working to identify the cause. If you notice any settings have been turned off, please do not turn them back on or re-run imports as this may result in data loss. We will provide updates as more information becomes available.

Roster Server Import Settings Issue

Feb <var data-var='date'>18</var>, <var data-var='time'>15:30</var> EST Resolved - At approximately 3:30 PM EST today, we identified an issue that caused some users to not see their assigned applications in LaunchPad. Our team began investigating immediately, identified the root cause, and implemented a fix. This issue has now been resolved, and assigned applications should be visible as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

Assigned Applications Not Displaying for Some Users

Jan <var data-var='date'>20</var>, <var data-var='time'>12:29</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>12:08</var> EST Monitoring - All services should be restored. We are currently monitoring the situation. Jan <var data-var='date'>20</var>, <var data-var='time'>11:51</var> EST Investigating - We are currently experiencing an issue with ClassLink LaunchPad logins and within MyApps. We are aware of the issue and are actively investigating the issue.

LaunchPad Authentication/Logins

Jan <var data-var='date'> 9</var>, <var data-var='time'>12:02</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> EST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> EST Monitoring - A fix has been implemented for the issue related to the SAML IdP and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>07:24</var> EST Investigating - We are currently experiencing elevated errors with the SAML IdP. Our team is actively investigating and will provide updates as more information becomes available.

Elevated errors with SAML IdP

Nov <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>10:41</var> EDT Scheduled - Dear ClassLink Customer, We have scheduled system maintenance for OneData on Sunday, November 2, 2025, from 10:00 AM to 8:00 PM Eastern Time (2:00 PM to 12:00 AM UTC). During this maintenance window, OneData will be unavailable. Users will not be able to access the platform until the maintenance is complete. We appreciate your patience and understanding as we perform these important updates to improve system performance and reliability. As always, if you have additional questions or concerns, please contact us at help.classlink.com.

ClassLink Service Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>18:44</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>18:24</var> EDT Monitoring - We’ve identified and resolved the issue affecting My Apps. The service should now be fully restored, and our team is monitoring closely to ensure continued stability. Thank you for your patience while we worked to resolve this. Oct <var data-var='date'>27</var>, <var data-var='time'>18:06</var> EDT Investigating - We are currently aware of issues surrounding logging in to My Apps. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

My Apps Login Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>20:04</var> EDT Resolved - All ClassLink services have been restored and are fully operational. Oct <var data-var='date'>20</var>, <var data-var='time'>18:01</var> EDT Update - All ClassLink services have been restored. We will continue to monitor over the next hour to ensure all services remain fully operational. Oct <var data-var='date'>20</var>, <var data-var='time'>15:46</var> EDT Update - We are seeing significant recovery across most ClassLink services following the AWS outage. However, some SAML 1.0 applications and console are still experiencing issues. Our team is actively investigating and working toward full restoration. We will continue to monitor the situation closely and provide additional updates as more information becomes available. Thank you for your continued patience. Oct <var data-var='date'>20</var>, <var data-var='time'>13:50</var> EDT Update - AWS continues to work on mitigating network issues that are affecting multiple services, including those used by ClassLink. They are validating a fix for EC2 instance launch failures and plan to deploy it to the first Availability Zone once it has been confirmed safe to do so. While progress is being made, we are still unable to fully scale our services at this time. We remain in close contact with AWS as they implement recovery steps and will provide another update once more information becomes available. Thank you for your patience as we continue to monitor this situation closely. Oct <var data-var='date'>20</var>, <var data-var='time'>11:28</var> EDT Update - We continue to experience issues scaling our services due to an ongoing AWS outage affecting multiple systems. According to AWS, the problem originated within the EC2 internal network. Our team remains actively engaged with AWS as they work to identify and implement mitigations. We will continue to provide updates as more information becomes available. At this time, we do not have an ETA of when services will be restored. Thank you for your continued patience as we monitor and respond to this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>08:36</var> EDT Monitoring - We are aware of an ongoing AWS service disruption that is impacting signing in to ClassLink. AWS has reported substantial improvement in one of the affected Availability Zones and is working to apply the fix across remaining zones. We are closely monitoring the situation and will continue to provide updates as AWS implements full recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>07:38</var> EDT Identified - Amazon AWS has identified the root cause of the issue. Services, such as signing into ClassLink, may slowly start functioning as expected again. ClassLink is currently monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>07:14</var> EDT Investigating - Amazon AWS, a service that integrates with ClassLink, is currently experiencing an issue affecting users in the US-East region. This outage may impact users’ ability to log in to ClassLink. Our team is actively monitoring the situation and will share updates as they become available.

ClassLink Sign In Issues Due to Amazon AWS

Sep <var data-var='date'>18</var>, <var data-var='time'>12:46</var> EDT Resolved - This issue should now be resolved. For further details and ongoing updates from Google, please view their incident report here: https://www.google.com/appsstatus/dashboard/incidents/5V5yK8N8heBKnmdqS1eW Sep <var data-var='date'>18</var>, <var data-var='time'>12:14</var> EDT Monitoring - Google has identified the cause of the issue and pushed a fix out at 11:30am EST. We are continuing to monitor the situation. Sep <var data-var='date'>18</var>, <var data-var='time'>11:41</var> EDT Investigating - Google, which is used by some to login to ClassLink, is currently experiencing an outage. This is primarily impacting Chromebooks. We will let you know when this issue is resolved by Google.

Monitoring Google Login Issues

Aug <var data-var='date'>18</var>, <var data-var='time'>07:00</var> EDT Resolved - ClassLink experienced intermittent login issues. The issue was quickly identified, and all login and SSO functionality has been successfully restored.

Intermittent Login Issues

Aug <var data-var='date'> 8</var>, <var data-var='time'>08:42</var> EDT Resolved - Login functionality has been fully restored. Aug <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> EDT Monitoring - Login functionality has been restored, and we are monitoring the system. Thank you for your patience. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:54</var> EDT Investigating - We've received reports that users are unable to access LaunchPad. We are working to remedy and monitor the situation.

LaunchPad - Bad Gateway Error

Jul <var data-var='date'>15</var>, <var data-var='time'>16:20</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>15:56</var> EDT Monitoring - A fix has been implemented. We are monitoring password locker functionality. Jul <var data-var='date'>15</var>, <var data-var='time'>12:31</var> EDT Identified - The issue has been identified, and a fix is being implemented. Jul <var data-var='date'>15</var>, <var data-var='time'>10:58</var> EDT Investigating - We're investigating an issue where some password locker applications are returning an "Invalid Application" error message upon launch.

LaunchPad Password Locker Issue

Apr <var data-var='date'>11</var>, <var data-var='time'>11:47</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>09:43</var> EDT Monitoring - A fix has been implemented. We are continuing to monitor all Google logins. Apr <var data-var='date'>11</var>, <var data-var='time'>09:10</var> EDT Identified - We have identified the issue and have determined some Google-integrated districts were affected. All Entra and Active Directory integrations were not impacted. We are currently implementing a resolution. Apr <var data-var='date'>11</var>, <var data-var='time'>08:32</var> EDT Investigating - We've received reports that some users are unable to log in to ClassLink via Google or Entra. We are currently investigating.

Logging into ClassLink with Google or Entra

Feb <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> EST Resolved - Folder names have been restored. However, there is a small percantage of folders that need to be addressed - additional instructions will be provided to those impacted. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> EST Identified - We identified an issue with a recent update that caused some folders to be renamed. The update has been reverted, and we are actively restoring folder names. This process will be completed tonight. Thank you for your patience! Feb <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> EST Investigating - ClassLink is aware of an issue where folders have been renamed. While this does not impact overall system functionality, our developers are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

My Apps - Folders Renamed

Jan <var data-var='date'> 6</var>, <var data-var='time'>20:22</var> EST Resolved - The issue affecting group sync and subsequent logins has been resolved. Thank you for your continued patience. Jan <var data-var='date'> 6</var>, <var data-var='time'>19:47</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 6</var>, <var data-var='time'>10:49</var> EST Update - We have identified a fix for the issue and its impact is extremely limited. Due to its nature, the fix will be implemented after hours to minimize disruption. We apologize for the inconvenience. Jan <var data-var='date'> 6</var>, <var data-var='time'>10:13</var> EST Identified - A subset of users are experiencing intermittent issues with group sync which can cause login issues into LaunchPad. Our teams have identified the issue and are actively working on a fix.

LaunchPad Intermittent Login Issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>13:09</var> EST Resolved - This issue has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:45</var> EST Monitoring - The issue has been addressed. Import functionality has been restored for all servers, and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> EST Investigating - We’re investigating an issue that is limited in scope to the roster server, which may have caused a small percentage of imports to fail or report. There is no impact to users and launchpad and single sign on continue to work as expected.

Roster Server Import Issue

Nov <var data-var='date'>30</var>, <var data-var='time'>10:10</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>10:03</var> EST Monitoring - The issue has been addressed. Login functionality has been restored, and we are monitoring the results. Nov <var data-var='date'>30</var>, <var data-var='time'>09:47</var> EST Investigating - A LaunchPad login issue has been identified affecting a subset of customers. Users may receive a 410 Error message when attempting to log in to ClassLink with their active directory credentials. We are investigating and will post updates as soon as possible.

410 Error - LaunchPad with AD Integration

Aug <var data-var='date'>21</var>, <var data-var='time'>09:41</var> EDT Resolved - LaunchPad logins and My Apps functionality have been fully restored. Aug <var data-var='date'>21</var>, <var data-var='time'>09:33</var> EDT Monitoring - Logins have been restored. We are still addressing the slower than normal My Apps loading times. Aug <var data-var='date'>21</var>, <var data-var='time'>09:09</var> EDT Investigating - We are investigating a login related issue. Users may experience slow response times logging in and an issue with My Apps loading properly. The teams are currently working to restore functionality as quickly as possible.

Service Alert: LaunchPad

Aug <var data-var='date'>15</var>, <var data-var='time'>09:11</var> EDT Resolved - All services have been restored. Users can access and use the system as usual. Aug <var data-var='date'>15</var>, <var data-var='time'>08:51</var> EDT Update - LaunchPad pages are now loading. Restoration efforts are still underway to fully restore the system. Thank you for your patience and understanding during this time. We will keep you informed of any further developments. Aug <var data-var='date'>15</var>, <var data-var='time'>08:29</var> EDT Identified - The teams have identified the issue and are working towards a resolution. Aug <var data-var='date'>15</var>, <var data-var='time'>08:17</var> EDT Investigating - We are investigating an issue with LaunchPad pages not loading. Users may receive a 404 error or Portal not found error.

Service Alert - Portal Access

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:43</var> EDT Resolved - This incident has been resolved. Impersonation has been restored. Thank you. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:46</var> EDT Identified - We have identified an intermittent issue impacting LaunchPad's Impersonation feature. If Impersonation fails, please refresh and try again. We will post updates as soon as they are available. Thanks for your patience.

Service Alert: Impersonation

Jul <var data-var='date'>19</var>, <var data-var='time'>10:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>09:49</var> EDT Monitoring - We have implemented a fix and are monitoring the results. We will post more updates later today. Thank you. Jul <var data-var='date'>18</var>, <var data-var='time'>18:17</var> EDT Identified - An issue has been identified with the My Classes module. My Classes has been redirected to My Apps until the issue is addressed. Thank you for your patience.

Service Alert: My Classes Access

Jul <var data-var='date'>13</var>, <var data-var='time'>10:43</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:25</var> EDT Scheduled - Dear ClassLink Customer, We have scheduled system maintenance for LaunchPad on Saturday, July 13, 2024 from 8am to 12pm Eastern Time (12pm to 4pm UTC). We do not anticipate any system downtime during this maintenance session, however, it is possible some LaunchPad logins may be intermittently impacted. As always, if you have additional questions or concerns, please contact us at help.classlink.com

Jul <var data-var='date'> 6</var>, <var data-var='time'>13:42</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>11:51</var> EDT Scheduled - Dear ClassLink Customer, We have scheduled system maintenance for LaunchPad on Saturday, July 6, 2024 from 8am to 8pm Eastern Time (12pm to 12am UTC). During the maintenance window, LaunchPad logins may be intermittently impacted. As always, if you have additional questions or concerns, please contact us at help.classlink.com Thank you, The ClassLink Team

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LaunchPad Login Issues

LaunchPad Login Issues

Intermittent DUO MFA authentication errors

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LaunchPad Login Issues

LaunchPad Login Issues

Intermittent DUO MFA authentication errors

Roster Server Import Settings Issue

Assigned Applications Not Displaying for Some Users

LaunchPad Authentication/Logins