Jun <var data-var='date'>24</var>, <var data-var='time'>01:48</var> UTC Resolved - After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>18:20</var> UTC Update - We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident. If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team. Jun <var data-var='date'>22</var>, <var data-var='time'>18:40</var> UTC Monitoring - We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident. Jun <var data-var='date'>22</var>, <var data-var='time'>17:56</var> UTC Identified - We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>17:40</var> UTC Monitoring - We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident. Jun <var data-var='date'>22</var>, <var data-var='time'>16:03</var> UTC Update - We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating. Jun <var data-var='date'>22</var>, <var data-var='time'>15:39</var> UTC Identified - We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating. Jun <var data-var='date'>22</var>, <var data-var='time'>14:51</var> UTC Investigating - Our engineering team is actively investigating.

Copilot recorder is observing a partial outage

Jun <var data-var='date'>22</var>, <var data-var='time'>11:48</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Jun <var data-var='date'>22</var>, <var data-var='time'>10:39</var> UTC Investigating - Our engineering team is actively investigating the root cause across all three platforms. We're monitoring call recording success rates closely and will provide updates as we learn more.

Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations

Jun <var data-var='date'>20</var>, <var data-var='time'>14:29</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>10:47</var> UTC Scheduled - Clari Copilot will be undergoing a scheduled maintenance. During maintenance window recorder bots may be unable to join your meetings. We have rescheduled this maintenance work to June 20.

Clari Copilot maintenance

Jun <var data-var='date'> 6</var>, <var data-var='time'>04:14</var> UTC Resolved - We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again. Jun <var data-var='date'> 6</var>, <var data-var='time'>03:15</var> UTC Update - The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:16</var> UTC Investigating - Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.

Increased page load times

Jun <var data-var='date'> 5</var>, <var data-var='time'>09:14</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Jun <var data-var='date'> 5</var>, <var data-var='time'>05:06</var> UTC Monitoring - Update: Resolution Requires Customer Action Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality. Required Action: Salesforce Administrators (Role: Full System Administrator) must: * Navigate to **Workspace Settings > Integrations** in Clari Copilot. * Re-authenticate the Salesforce integration. Resolution Process: After re-authentication - Our systems will automatically re-sync your Salesforce data from the impacted window. - Full functionality will be restored within the following hours. Who Should Take Action: Customers who continue to experience Salesforce CRM connectivity issues after this update. If you encounter any issues or need assistance during the re-authentication process, please reach out to our Support Team. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:53</var> UTC Investigating - Some customers may be seeing problems with connectivity to Salesforce CRM Integration. Our engineering team is actively investigating.

Clari Copilot: Partial Impact on Salesforce CRM Connectivity

Jun <var data-var='date'> 3</var>, <var data-var='time'>12:54</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:47</var> UTC Monitoring - Our engineering teams have resolved the issue and we are monitoring the fix. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:07</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it. The next status update will be after the fix has been applied. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:27</var> UTC Investigating - Some customers using Copilot with Google Meet are not seeing their meetings recorded. Our engineering team is actively investigating.

Copilot recording for Google Meet is not working for a subset of customers

May <var data-var='date'>11</var>, <var data-var='time'>20:25</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. May <var data-var='date'>11</var>, <var data-var='time'>19:36</var> UTC Monitoring - Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>19:05</var> UTC Investigating - The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.

Clari Revenue Platform is Partially Unavailable

May <var data-var='date'> 8</var>, <var data-var='time'>10:50</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. May <var data-var='date'> 8</var>, <var data-var='time'>09:32</var> UTC Update - Our engineering teams have resolved the issue and we are monitoring the fix. May <var data-var='date'> 8</var>, <var data-var='time'>04:39</var> UTC Monitoring - CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC

CRM sync for RevDB delayed

Apr <var data-var='date'>15</var>, <var data-var='time'>16:29</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>16:01</var> UTC Monitoring - Our engineering teams have resolved the issue and we are monitoring the fix. Apr <var data-var='date'>15</var>, <var data-var='time'>15:48</var> UTC Investigating - Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.

Groove

Apr <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>14:51</var> UTC Scheduled - Clari will be undergoing required maintenance on Saturday, April 11th, starting at 07:00 UTC, until 10:00 UTC. During the maintenance window, the product will remain available to the users, but we expect a possibility of degraded performance and user experience.

Clari maintenance

Apr <var data-var='date'> 9</var>, <var data-var='time'>18:32</var> UTC Resolved - We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted. Apr <var data-var='date'> 9</var>, <var data-var='time'>16:21</var> UTC Monitoring - We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> UTC Investigating - Our engineering team is actively investigating reported issues with the Analytics module.

Analytics is not working as expected

Apr <var data-var='date'> 8</var>, <var data-var='time'>23:40</var> UTC Resolved - We have confirmed the issue has been resolved for all impacted users. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:32</var> UTC Monitoring - We have restored the Forecasting tab and are monitoring to confirm that all users have access. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:54</var> UTC Identified - We have identified the cause of the missing Forecasting tabs and are working to resolve. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:26</var> UTC Investigating - Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.

Forecasting Tab Not Appearing for Some Users

Mar <var data-var='date'>27</var>, <var data-var='time'>15:04</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Mar <var data-var='date'>27</var>, <var data-var='time'>14:26</var> UTC Update - We are continuing to investigate the issue. Email notifications remain impacted. Mar <var data-var='date'>27</var>, <var data-var='time'>07:44</var> UTC Investigating - Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.

Clari Copilot email notifications are not being delivered to users.

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:10</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> UTC Monitoring - Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:24</var> UTC Update - We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:07</var> UTC Update - Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue. Mar <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> UTC Investigating - We are currently investigating an issue where Clari Copilot is not recording some Zoom calls

Copilot is not working as expected

Feb <var data-var='date'>11</var>, <var data-var='time'>14:53</var> UTC Resolved - The issue affecting links in some email content, has been resolved. Thank you for your patience and understanding. Feb <var data-var='date'>11</var>, <var data-var='time'>14:38</var> UTC Update - We’re aware of an issue affecting links in some email content,. We're actively working with our partners to remediate the issue, and will provide an update soon. Feb <var data-var='date'>11</var>, <var data-var='time'>02:19</var> UTC Update - We've spotted that something has gone wrong. We're currently working our partners to remediate the issue, and will provide an update soon. Feb <var data-var='date'>11</var>, <var data-var='time'>00:29</var> UTC Monitoring - We’re aware of an issue affecting links in some email content, and our engineering teams are actively working to resolve it as quickly as possible.

Groove - issue affecting links in some emails

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Feb <var data-var='date'> 6</var>, <var data-var='time'>18:36</var> UTC Update - The investigation continues and updates will be provided as new information becomes available. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> UTC Update - The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:11</var> UTC Monitoring - Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution. Feb <var data-var='date'> 4</var>, <var data-var='time'>21:14</var> UTC Investigating - We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.

Recorder issues in Clari Copilot are affecting a subset of customers using Zoom.

Jan <var data-var='date'>14</var>, <var data-var='time'>15:56</var> UTC Resolved - We have confirmed the issue has been resolved for all users. A summary of the incident will be posted within the next three US business days. Jan <var data-var='date'>14</var>, <var data-var='time'>14:06</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. The change to eliminate duplicate columns had the undesired side-effect of changing the ordering of the remaining columns. The team is working to roll back the change. The next status update will be after the fix has been applied. Jan <var data-var='date'>14</var>, <var data-var='time'>13:42</var> UTC Investigating - A recent update to eliminate duplicate columns in the opportunity grid has caused the grid columns to become re-ordered for some customers. Our engineering team is actively investigating.

Opportunity grid column order is not working as expected

Jan <var data-var='date'>12</var>, <var data-var='time'>18:19</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Jan <var data-var='date'>12</var>, <var data-var='time'>17:08</var> UTC Investigating - Some customers may be seeing errors in Opportunity and Analytics modules and/or Forecasting data will be zero'd out. Our engineering team is actively investigating

Opportunity and Analytics are not working as expected

Jan <var data-var='date'> 5</var>, <var data-var='time'>22:15</var> UTC Resolved - Data loading delays have been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>20:05</var> UTC Monitoring - The root cause of the loading delays has been identified and fixed. Data loading for customers is catching back up and we continue to monitor the system. Jan <var data-var='date'> 5</var>, <var data-var='time'>18:22</var> UTC Update - Investigation and mitigation continues. Customers may still see delays loading new CRM and Activity data. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:31</var> UTC Update - The investigation into RevDB loading delays is ongoing. Customers may see delays loading new CRM and Activity data. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> UTC Investigating - We are investigating delays in loading CRM and Activity data for modules that leverage RevDB.

RevDB Loading Delays

Dec <var data-var='date'>24</var>, <var data-var='time'>09:32</var> UTC Resolved - Microsoft Teams call recording in Copilot has been restored. Dec <var data-var='date'>23</var>, <var data-var='time'>20:01</var> UTC Update - Customers should continue to follow the current instructions. Microsoft call recordings are now restored, and the team is actively working to bring all features back online. Further updates will be provided once the resolution is fully deployed. Dec <var data-var='date'>23</var>, <var data-var='time'>15:08</var> UTC Update - We are rolling out a partial fix to re-enable Microsoft Teams call recording in Copilot. This fix is intended to restore recording and prevent further loss of calls. Users may still experience delays in call processing. To avoid delays, we recommend that a call participant manually end the call when it finishes. The team is continuing to work on the remaining issues and a full fix. We will provide another update once the final resolution is deployed. Dec <var data-var='date'>23</var>, <var data-var='time'>13:52</var> UTC Update - The team is still actively working on a fix for the issue where Copilot is not recording calls on the Microsoft Teams platform. Calls made during this time may not be recorded. We will provide another update as soon as more information is available. Dec <var data-var='date'>23</var>, <var data-var='time'>11:29</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. We will provide another update once the fix is fully deployed and verified. Dec <var data-var='date'>23</var>, <var data-var='time'>10:21</var> UTC Investigating - We are investigating an issue where Copilot is not recording calls made on the Microsoft Teams platform.

Dec <var data-var='date'>18</var>, <var data-var='time'>16:47</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'>18</var>, <var data-var='time'>14:56</var> UTC Identified - Our engineering teams have identified the issue and are working to restore the capability to record Google Meet meetings. The next status update will be after the fix has been applied. Dec <var data-var='date'>18</var>, <var data-var='time'>14:08</var> UTC Investigating - Copilot is not recording some calls. Our engineering team is actively investigating.

Copilot is not recording Google Meet calls

Dec <var data-var='date'>16</var>, <var data-var='time'>23:18</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. Dec <var data-var='date'>16</var>, <var data-var='time'>22:05</var> UTC Monitoring - Our engineering teams have mitigated the issue and we are monitoring the fix. Dec <var data-var='date'>16</var>, <var data-var='time'>20:46</var> UTC Investigating - Some customers may be experiencing degraded performance or partial outages with Forecast and Inspect. Our engineering team is actively investigating.

Forecasting and Inspection are not working as expected

Dec <var data-var='date'>12</var>, <var data-var='time'>18:34</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'>12</var>, <var data-var='time'>18:02</var> UTC Monitoring - Our engineering teams have resolved the issue and we are monitoring the fix. Dec <var data-var='date'>12</var>, <var data-var='time'>16:40</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied. Dec <var data-var='date'>12</var>, <var data-var='time'>15:26</var> UTC Investigating - Some Google Meet calls that are recorded with Copilot recorder are returning an error and not being recorded successfully. Our engineering team is actively investigating the issue.

[Copilot] Some Google Meet calls are not successfully recording

Dec <var data-var='date'>10</var>, <var data-var='time'>12:02</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'> 9</var>, <var data-var='time'>23:46</var> UTC Update - Our engineering teams have addressed the immediate causes of data lag. We will be monitoring the system to ensure there is no continued impact. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:22</var> UTC Monitoring - Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes. Dec <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC Update - We are continuing to investigate the cause of the delay. Customers can expect data displayed to be up to 3-4hrs stale. Dec <var data-var='date'> 9</var>, <var data-var='time'>13:48</var> UTC Investigating - Multiple customers impacted by a lag in entity loading to RevDB Our engineering team is actively investigating.

RevDB load is not working as expected

Oct <var data-var='date'>30</var>, <var data-var='time'>01:03</var> UTC Resolved - Microsoft has reported complete resolution and add-in functionality has been restored. Oct <var data-var='date'>29</var>, <var data-var='time'>20:30</var> UTC Monitoring - After Microsoft restored their services to a last known good configuration, some users are seeing recovery. We will continue to monitor the external Azure incident. Oct <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Investigating - Please follow https://azure.status.microsoft/en-gb/status for updates.

Is Clari down?

Clari status is UP

Lastest published events

Copilot recorder is observing a partial outage

Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations

Clari Copilot maintenance

Clari Services, Components and Regions

Recent Clari events

Copilot recorder is observing a partial outage

Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations

Clari Copilot maintenance

Increased page load times

Clari Copilot: Partial Impact on Salesforce CRM Connectivity

Copilot recording for Google Meet is not working for a subset of customers

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Is Clari down?

Clari status is UP

Lastest published events

Copilot recorder is observing a partial outage

Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations

Clari Copilot maintenance

Clari Services, Components and Regions

Recent Clari events

Copilot recorder is observing a partial outage

Partial Call Recording Failures Across Zoom, Google Meet, and Microsoft Teams Integrations

Clari Copilot maintenance

Increased page load times

Clari Copilot: Partial Impact on Salesforce CRM Connectivity

Copilot recording for Google Meet is not working for a subset of customers

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!