May <var data-var='date'>11</var>, <var data-var='time'>20:25</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. May <var data-var='date'>11</var>, <var data-var='time'>19:36</var> UTC Monitoring - Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>19:05</var> UTC Investigating - The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.

Clari Revenue Platform is Partially Unavailable

May <var data-var='date'> 8</var>, <var data-var='time'>10:50</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. May <var data-var='date'> 8</var>, <var data-var='time'>09:32</var> UTC Update - Our engineering teams have resolved the issue and we are monitoring the fix. May <var data-var='date'> 8</var>, <var data-var='time'>04:39</var> UTC Monitoring - CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC

CRM sync for RevDB delayed

Apr <var data-var='date'>15</var>, <var data-var='time'>16:29</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>16:01</var> UTC Monitoring - Our engineering teams have resolved the issue and we are monitoring the fix. Apr <var data-var='date'>15</var>, <var data-var='time'>15:48</var> UTC Investigating - Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.

Groove

Apr <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>14:51</var> UTC Scheduled - Clari will be undergoing required maintenance on Saturday, April 11th, starting at 07:00 UTC, until 10:00 UTC. During the maintenance window, the product will remain available to the users, but we expect a possibility of degraded performance and user experience.

Clari maintenance

Apr <var data-var='date'> 9</var>, <var data-var='time'>18:32</var> UTC Resolved - We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted. Apr <var data-var='date'> 9</var>, <var data-var='time'>16:21</var> UTC Monitoring - We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> UTC Investigating - Our engineering team is actively investigating reported issues with the Analytics module.

Analytics is not working as expected

Apr <var data-var='date'> 8</var>, <var data-var='time'>23:40</var> UTC Resolved - We have confirmed the issue has been resolved for all impacted users. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:32</var> UTC Monitoring - We have restored the Forecasting tab and are monitoring to confirm that all users have access. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:54</var> UTC Identified - We have identified the cause of the missing Forecasting tabs and are working to resolve. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:26</var> UTC Investigating - Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.

Forecasting Tab Not Appearing for Some Users

Mar <var data-var='date'>27</var>, <var data-var='time'>15:04</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Mar <var data-var='date'>27</var>, <var data-var='time'>14:26</var> UTC Update - We are continuing to investigate the issue. Email notifications remain impacted. Mar <var data-var='date'>27</var>, <var data-var='time'>07:44</var> UTC Investigating - Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.

Clari Copilot email notifications are not being delivered to users.

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:10</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> UTC Monitoring - Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix. Mar <var data-var='date'> 5</var>, <var data-var='time'>05:24</var> UTC Update - We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:07</var> UTC Update - Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue. Mar <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> UTC Investigating - We are currently investigating an issue where Clari Copilot is not recording some Zoom calls

Copilot is not working as expected

Feb <var data-var='date'>11</var>, <var data-var='time'>14:53</var> UTC Resolved - The issue affecting links in some email content, has been resolved. Thank you for your patience and understanding. Feb <var data-var='date'>11</var>, <var data-var='time'>14:38</var> UTC Update - We’re aware of an issue affecting links in some email content,. We're actively working with our partners to remediate the issue, and will provide an update soon. Feb <var data-var='date'>11</var>, <var data-var='time'>02:19</var> UTC Update - We've spotted that something has gone wrong. We're currently working our partners to remediate the issue, and will provide an update soon. Feb <var data-var='date'>11</var>, <var data-var='time'>00:29</var> UTC Monitoring - We’re aware of an issue affecting links in some email content, and our engineering teams are actively working to resolve it as quickly as possible.

Groove - issue affecting links in some emails

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Feb <var data-var='date'> 6</var>, <var data-var='time'>18:36</var> UTC Update - The investigation continues and updates will be provided as new information becomes available. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> UTC Update - The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:11</var> UTC Monitoring - Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution. Feb <var data-var='date'> 4</var>, <var data-var='time'>21:14</var> UTC Investigating - We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.

Recorder issues in Clari Copilot are affecting a subset of customers using Zoom.

Jan <var data-var='date'>14</var>, <var data-var='time'>15:56</var> UTC Resolved - We have confirmed the issue has been resolved for all users. A summary of the incident will be posted within the next three US business days. Jan <var data-var='date'>14</var>, <var data-var='time'>14:06</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. The change to eliminate duplicate columns had the undesired side-effect of changing the ordering of the remaining columns. The team is working to roll back the change. The next status update will be after the fix has been applied. Jan <var data-var='date'>14</var>, <var data-var='time'>13:42</var> UTC Investigating - A recent update to eliminate duplicate columns in the opportunity grid has caused the grid columns to become re-ordered for some customers. Our engineering team is actively investigating.

Opportunity grid column order is not working as expected

Jan <var data-var='date'>12</var>, <var data-var='time'>18:19</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Jan <var data-var='date'>12</var>, <var data-var='time'>17:08</var> UTC Investigating - Some customers may be seeing errors in Opportunity and Analytics modules and/or Forecasting data will be zero'd out. Our engineering team is actively investigating

Opportunity and Analytics are not working as expected

Jan <var data-var='date'> 5</var>, <var data-var='time'>22:15</var> UTC Resolved - Data loading delays have been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>20:05</var> UTC Monitoring - The root cause of the loading delays has been identified and fixed. Data loading for customers is catching back up and we continue to monitor the system. Jan <var data-var='date'> 5</var>, <var data-var='time'>18:22</var> UTC Update - Investigation and mitigation continues. Customers may still see delays loading new CRM and Activity data. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:31</var> UTC Update - The investigation into RevDB loading delays is ongoing. Customers may see delays loading new CRM and Activity data. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> UTC Investigating - We are investigating delays in loading CRM and Activity data for modules that leverage RevDB.

RevDB Loading Delays

Dec <var data-var='date'>24</var>, <var data-var='time'>09:32</var> UTC Resolved - Microsoft Teams call recording in Copilot has been restored. Dec <var data-var='date'>23</var>, <var data-var='time'>20:01</var> UTC Update - Customers should continue to follow the current instructions. Microsoft call recordings are now restored, and the team is actively working to bring all features back online. Further updates will be provided once the resolution is fully deployed. Dec <var data-var='date'>23</var>, <var data-var='time'>15:08</var> UTC Update - We are rolling out a partial fix to re-enable Microsoft Teams call recording in Copilot. This fix is intended to restore recording and prevent further loss of calls. Users may still experience delays in call processing. To avoid delays, we recommend that a call participant manually end the call when it finishes. The team is continuing to work on the remaining issues and a full fix. We will provide another update once the final resolution is deployed. Dec <var data-var='date'>23</var>, <var data-var='time'>13:52</var> UTC Update - The team is still actively working on a fix for the issue where Copilot is not recording calls on the Microsoft Teams platform. Calls made during this time may not be recorded. We will provide another update as soon as more information is available. Dec <var data-var='date'>23</var>, <var data-var='time'>11:29</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. We will provide another update once the fix is fully deployed and verified. Dec <var data-var='date'>23</var>, <var data-var='time'>10:21</var> UTC Investigating - We are investigating an issue where Copilot is not recording calls made on the Microsoft Teams platform.

Dec <var data-var='date'>18</var>, <var data-var='time'>16:47</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'>18</var>, <var data-var='time'>14:56</var> UTC Identified - Our engineering teams have identified the issue and are working to restore the capability to record Google Meet meetings. The next status update will be after the fix has been applied. Dec <var data-var='date'>18</var>, <var data-var='time'>14:08</var> UTC Investigating - Copilot is not recording some calls. Our engineering team is actively investigating.

Copilot is not recording Google Meet calls

Dec <var data-var='date'>16</var>, <var data-var='time'>23:18</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. Dec <var data-var='date'>16</var>, <var data-var='time'>22:05</var> UTC Monitoring - Our engineering teams have mitigated the issue and we are monitoring the fix. Dec <var data-var='date'>16</var>, <var data-var='time'>20:46</var> UTC Investigating - Some customers may be experiencing degraded performance or partial outages with Forecast and Inspect. Our engineering team is actively investigating.

Forecasting and Inspection are not working as expected

Dec <var data-var='date'>12</var>, <var data-var='time'>18:34</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'>12</var>, <var data-var='time'>18:02</var> UTC Monitoring - Our engineering teams have resolved the issue and we are monitoring the fix. Dec <var data-var='date'>12</var>, <var data-var='time'>16:40</var> UTC Identified - Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied. Dec <var data-var='date'>12</var>, <var data-var='time'>15:26</var> UTC Investigating - Some Google Meet calls that are recorded with Copilot recorder are returning an error and not being recorded successfully. Our engineering team is actively investigating the issue.

[Copilot] Some Google Meet calls are not successfully recording

Dec <var data-var='date'>10</var>, <var data-var='time'>12:02</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Dec <var data-var='date'> 9</var>, <var data-var='time'>23:46</var> UTC Update - Our engineering teams have addressed the immediate causes of data lag. We will be monitoring the system to ensure there is no continued impact. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:22</var> UTC Monitoring - Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes. Dec <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC Update - We are continuing to investigate the cause of the delay. Customers can expect data displayed to be up to 3-4hrs stale. Dec <var data-var='date'> 9</var>, <var data-var='time'>13:48</var> UTC Investigating - Multiple customers impacted by a lag in entity loading to RevDB Our engineering team is actively investigating.

RevDB load is not working as expected

Oct <var data-var='date'>30</var>, <var data-var='time'>01:03</var> UTC Resolved - Microsoft has reported complete resolution and add-in functionality has been restored. Oct <var data-var='date'>29</var>, <var data-var='time'>20:30</var> UTC Monitoring - After Microsoft restored their services to a last known good configuration, some users are seeing recovery. We will continue to monitor the external Azure incident. Oct <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Investigating - Please follow https://azure.status.microsoft/en-gb/status for updates.

The Clari Groove Microsoft add-in is not working due to an external vendor issue.

Oct <var data-var='date'>21</var>, <var data-var='time'>18:43</var> UTC Resolved - All RevDB pipelines are showing as healthy, with metrics in normal operating values. Oct <var data-var='date'>21</var>, <var data-var='time'>17:44</var> UTC Update - The majority of users' RevDB data delays are now within normal operating values, but not all have fully recovered. We will continue to monitor the state of the system and will post and update within 60 minutes Oct <var data-var='date'>21</var>, <var data-var='time'>17:16</var> UTC Update - We continue to see improvement in delays around RevDB data, but they are not yet within normal operating values. We will continue to monitor the state of the system and will post an update within 30 minutes Oct <var data-var='date'>21</var>, <var data-var='time'>16:41</var> UTC Monitoring - After manual intervention, we are seeing improvement in delays around RevDB data. We will continue to monitor the state of the system and will post an update within 30 minutes Oct <var data-var='date'>21</var>, <var data-var='time'>16:10</var> UTC Investigating - Clari's RevDB pipelines are currently delayed. This can lead to stale data for any feature utilizing RevDB data. We are currently investigating and will post an update within 30 minutes

RevDB data pipelines are delayed

Oct <var data-var='date'>21</var>, <var data-var='time'>13:03</var> UTC Resolved - We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Oct <var data-var='date'>21</var>, <var data-var='time'>08:28</var> UTC Update - Both upstream incidents have been mitigated by the providers (Launch Darkly reports their fix is in place and under observation). Our systems have recovered and are operating normally. We are keeping heightened monitoring in place across all services. If we detect any regression, we’ll update this incident. Oct <var data-var='date'>21</var>, <var data-var='time'>04:19</var> UTC Update - We are still experiencing elevated errors from an upstream service providers. Error rates continue to improve, but we are still observing some service degradation across all Clari Products. We will continue posting updates as the situation progresses Oct <var data-var='date'>20</var>, <var data-var='time'>23:28</var> UTC Update - The underlying Cloud Provider Incident has been resolved, however other upstream service providers continue to experience high error rates. We are still observing service degradation across all Clari Products. We will continue posting updates as the situation progresses. Oct <var data-var='date'>20</var>, <var data-var='time'>18:31</var> UTC Update - Mitigations are being rolled out in the underlying Cloud Provider Incident(https://health.aws.amazon.com/health/status). As our services recover capacity, there may be some inconsistencies in configuration. These effects are temporary and will resolve as our other upstream vendors recover from the Cloud outage. We are still observing service degradation across all Clari Products. We will continue posting updates as the situation progresses. Oct <var data-var='date'>20</var>, <var data-var='time'>17:36</var> UTC Update - We continue to monitor an underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status). We are observing service degradation across all Clari products: - Clari Platform users are experiencing increased error rate and latencies - Groove users users are experiencing increased error rates and latencies - Copilot Recorder bots are unable to join the calls. We will continue posting updates as the situation progresses. Oct <var data-var='date'>20</var>, <var data-var='time'>16:05</var> UTC Update - We continue to monitor an underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status). We are observing service degradation across all Clari products: - Clari Platform users are experiencing increased error rate and latencies - Groove users users are experiencing increased error rates and latencies - Copilot Recorder bots are unable to join the calls. Oct <var data-var='date'>20</var>, <var data-var='time'>15:29</var> UTC Update - As a result of underlying Cloud Provider Incident (https://health.aws.amazon.com/health/status) we are observing gradual service degradation across all Clari products: - Clari Platform users will experience increased error rate and latencies - Groove users may experience increased error rates and latencies - Copilot Recorder bots are unable to join the calls. We continue to monitor underlying AWS service degradation and we will post updates Oct <var data-var='date'>20</var>, <var data-var='time'>14:21</var> UTC Update - Increased traffic combined with inability to scale-up due to underlying issue with our Cloud Service Provider is impacting Clari-Core services with increasing error rates and latencies. Similarly, Clari-Copilot is experiencing delayed Recorder bots Oct <var data-var='date'>20</var>, <var data-var='time'>14:05</var> UTC Update - We continue to monitor the recovery of our systems following AWS outage (https://health.aws.amazon.com/health/status). While the root cause has been addressed, we are still having troubles leasing additional compute capacity. As a result: - Clari Core is fully functional. We are monitoring system vitals. - Clari Copilot is slowly recovering, but we are still observing that approximately half of Recorder bots are missing meetings or are late to join it. - Groove, including Groove Dialer is fully functional. We are monitoring system vitals Oct <var data-var='date'>20</var>, <var data-var='time'>11:17</var> UTC Monitoring - AWS confirms that they have resolved the primary cause of the outage (https://health.aws.amazon.com/health/status), however there still exist a problem with launching additional compute capacity. As a result: - Clari Core is fully operational, but we will continue to monitor throughout the day for signs of degraded performance due to potential inablity to scale up - Clari Copilot is still degraded and most of the calls do not have Copilot joining them due to lack of available compute capacity - Groove Dialer is still degraded due to downstream (Twillio) service being degraded. We will continue to monitor system recovery throughout the day and will post updates as status changes. Oct <var data-var='date'>20</var>, <var data-var='time'>08:52</var> UTC Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status). We are actively monitoring the situation and will be sharing updates. The following Clari Platform components are affected: Clari, Groove Dialer, Copilot. Oct <var data-var='date'>20</var>, <var data-var='time'>08:21</var> UTC Investigating - We are observing a wide system stability impact from degraded services on Amazon AWS. Clari services are impacted partially due to this. We are actively monitoring the situation and will be sharing updates. The following Clari Platform components are affected: Clari, Groove Dialer, Copilot. Oct <var data-var='date'>20</var>, <var data-var='time'>08:11</var> UTC Identified - We are observing a wide system stability impact from degraded services on Amazon AWS. Clari services are impacted partially due to this. We are actively monitoring the situation and will be sharing updates.

Degraded service stability on Clari Revenue Platform

Oct <var data-var='date'>10</var>, <var data-var='time'>17:43</var> UTC Resolved - The issue has been resolved. A summary of the incident will be posted within the next three US business days Oct <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>10</var>, <var data-var='time'>16:59</var> UTC Investigating - We are currently investigating this issue.

Some customers are unable to access Copilot

Sep <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>17:51</var> UTC Scheduled - On Saturday, September 6, 2025, from 2:00 PM UTC until approximately 8:00 PM UTC, Groove’s system will be undergoing planned maintenance. During this time, the Groove Web Application (groove.clari.com), extension, dialer, mobile app, and any Groove features in the Clari web application will be unavailable. Users will not be able to access the application during this maintenance window. Please make sure to be aware of this downtime and plan accordingly.

Groove Scheduled Maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>21:53</var> UTC Resolved - The issue has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>19:16</var> UTC Investigating - Issue with managed package which caused a modification to task record types. If your team is using your own standard or custom record types for the Task object, there should be no impact to users on Groove. You may see changes in any reports or other components that are interacting with Task Record Types.

Issues with Groove Managed Package

Aug <var data-var='date'>14</var>, <var data-var='time'>15:36</var> UTC Resolved - Our engineering teams have implemented a fix and the problem is resolved. We are now working to remediate the remaining effects of the incident - within the next couple of hours all events from Google Calendar will be synced into Groove. We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. Aug <var data-var='date'>14</var>, <var data-var='time'>14:28</var> UTC Investigating - The integration that syncs new Google Calendar events into Groove is not processing new events. The engineering team is currently investigating the problem.

Is Clari down?

Clari status is UP

Lastest published events

Clari Revenue Platform is Partially Unavailable

CRM sync for RevDB delayed

Groove

Clari Services, Components and Regions

Recent Clari events

Clari Revenue Platform is Partially Unavailable

CRM sync for RevDB delayed

Groove

Clari maintenance

Analytics is not working as expected

Forecasting Tab Not Appearing for Some Users

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Is Clari down?

Clari status is UP

Lastest published events

Clari Revenue Platform is Partially Unavailable

CRM sync for RevDB delayed

Groove

Clari Services, Components and Regions

Recent Clari events

Clari Revenue Platform is Partially Unavailable

CRM sync for RevDB delayed

Groove

Clari maintenance

Analytics is not working as expected

Forecasting Tab Not Appearing for Some Users

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!