Aug <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> UTC Resolved - Lists saving functions have been restored. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> UTC Investigating - We're looking into an incident (Degraded performance) - Overnight during nightly backups, one of our list value indexes started to fail 6:39am UTC. We are re-indexing the list values index used. This is currently impacting LIST updates (requested list changes), this is NOT affecting submissions. There is no data loss involved in this incident.

Users unable to save lists

Mar <var data-var='date'>13</var>, <var data-var='time'>17:30</var> UTC Resolved - Intermittent submission errors detected at 1:20pm ET. Resolved at 3:20pm ET. No data loss occurred during that timeframe

Intermittent Submission Errors Detected

Sep <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC Resolved - Service restored at 9:34am ET - The Claravine platform response times were restored to allow customers to view their application pages. Claravine isolated the issue to a specific infrastructure pod and took actions to restore it. Incident reported at 9:13am ET - The Claravine platform was reported to have degraded response times and customers may have been temporarily unable to view certain application pages.

Unable to view certain Claravine application pages

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:15</var> UTC Resolved - Resolved - Adobe Analytics processing times are observed to be back to normal. Claravine will continue to monitor and stay in close communication with Adobe. Sep <var data-var='date'> 5</var>, <var data-var='time'>01:40</var> UTC Monitoring - Adobe confirmed reports of processing issues on Adobe Analytics that started on Sep 3, 2025, and that Adobe is actively investigating. Claravine will share an update as soon as we receive more information.

Reports of processing issues on Adobe Analytics

May <var data-var='date'>14</var>, <var data-var='time'>01:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>21:07</var> UTC Investigating - We are currently investigating a degradation of our submission processing services.

Service Degradation

Sep <var data-var='date'>15</var>, <var data-var='time'>22:33</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>21:12</var> UTC Monitoring - A fix has been implemented and we are currently monitoring. Sep <var data-var='date'>15</var>, <var data-var='time'>20:20</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>15</var>, <var data-var='time'>20:19</var> UTC Investigating - We are currently investigating the issue.

Unable to load Claravine

Aug <var data-var='date'>26</var>, <var data-var='time'>12:02</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 8</var>, <var data-var='time'>20:56</var> UTC Scheduled - As part of periodic upgrades to Claravine, the platform will be unavailable for up to 3 hours starting at 9:00 PM MDT on Saturday August 26th, 2023. During this time, the platform will be unaccessible for users and all scheduled operations will be temporarily paused. All platform operations will resume immediately after the upgrade is complete.

Scheduled Maintenance - August 26th

Jul <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC Resolved - Claravine has monitored the Adobe API long enough to establish that delays are no longer happening. If customers still experience delays, please reach out to your Admin or CSM. Jun <var data-var='date'>23</var>, <var data-var='time'>15:23</var> UTC Update - Adobe Classification API latency is still under active monitoring. Jun <var data-var='date'>22</var>, <var data-var='time'>21:13</var> UTC Monitoring - The team is actively monitoring delays with the Adobe Classification API. Relevant 3rd parties have been notified of the increased latency and are investigating. Users may see submissions run longer than normal until the 3rd party API latency is resolved.

Delayed Adobe Classifications

Jun <var data-var='date'>22</var>, <var data-var='time'>21:04</var> UTC Resolved - After monitoring, the team has concluded that all systems are operating nominally. If you continue to see degraded performance or experience other issues, please reach out to your Administrator or CSM. Jun <var data-var='date'>21</var>, <var data-var='time'>22:04</var> UTC Monitoring - A fix has been implemented. Historical data for reporting will become available gradually over the next 24 hours. The most recent 90 days of data is estimated to be available for reporting within 4 hours. Jun <var data-var='date'>21</var>, <var data-var='time'>17:25</var> UTC Update - Users may not see all data when viewing or exporting reports. Jun <var data-var='date'>21</var>, <var data-var='time'>17:19</var> UTC Investigating - We are currently investigating this issue.

Reporting experience is currently degraded

Apr <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC Resolved - Users are unable to load the Claravine platform

Mar <var data-var='date'>14</var>, <var data-var='time'>03:24</var> UTC Resolved - We will continue to keep a close eye on things, but we have confirmed that the problem no longer exists. Mar <var data-var='date'>14</var>, <var data-var='time'>02:27</var> UTC Monitoring - The platform is back up. We are continuing to monitor the situation closely. Mar <var data-var='date'>14</var>, <var data-var='time'>02:21</var> UTC Investigating - We are investigating the outage, and we will post updates as soon as possible.

The Data Standards Cloud in not accessible

Feb <var data-var='date'>23</var>, <var data-var='time'>18:52</var> UTC Resolved - SSO login was unavailable from 11:52 AM MST to 1:17 PM MST. Please reach out to your CSM if you experience any further problems.

SSO login errors

Dec <var data-var='date'>14</var>, <var data-var='time'>18:48</var> UTC Resolved - Traffic to our servers briefly increased by 25,000%. For a 5-minute period, most users experienced general slowness, and a small number of users experienced problems loading pages. We are keeping a close eye on the situation to avoid further disruptions.

Degraded performance for five minutes

Nov <var data-var='date'> 4</var>, <var data-var='time'>14:50</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:28</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:27</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>13:59</var> UTC Investigating - We have received reports that certain users are unable to login to the Claravine platform using SSO-based accounts. We are currently investigating the issue.

Some SSO users unable to login

Aug <var data-var='date'>25</var>, <var data-var='time'>03:52</var> UTC Resolved - All submissions are working correctly now. Aug <var data-var='date'>24</var>, <var data-var='time'>22:49</var> UTC Identified - Submissions that include a Random are failing. The team is working to restore this functionality as soon as possible. Aug <var data-var='date'>24</var>, <var data-var='time'>21:55</var> UTC Monitoring - Submissions can be viewed again. Aug <var data-var='date'>24</var>, <var data-var='time'>21:45</var> UTC Identified - Template submissions and template datasets are not viewable. The problem has been identified, and the teams are actively fixing the issue.

Submissions data isn't loading

Aug <var data-var='date'>24</var>, <var data-var='time'>21:05</var> UTC Resolved - The problem has been resolved. We are continuing to monitor the situation closely. Aug <var data-var='date'>24</var>, <var data-var='time'>20:46</var> UTC Monitoring - Submissions are beginning to complete. We are closely monitoring submissions. During this time, loading submission data may be more slow than normal. Aug <var data-var='date'>24</var>, <var data-var='time'>20:35</var> UTC Identified - Template submissions are not being fully processed. We have identified where the problem is, and we are actively working on a solution.

Template submissions are paused

Aug <var data-var='date'>22</var>, <var data-var='time'>13:35</var> UTC Resolved - Claravine is operating as expected. We are continuing to closely monitor.

Jul <var data-var='date'>10</var>, <var data-var='time'>03:54</var> UTC Completed - Maintenance complete. All systems are operational. Jul <var data-var='date'>10</var>, <var data-var='time'>03:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>15:50</var> UTC Scheduled - As part of periodic upgrades to Claravine, the platform will be unavailable for up to 3 hours starting on Saturday July 9th, 2022 at 9:00 PM MDT. During this time, the platform will be unaccessible for users and all scheduled operations will be temporarily paused. All platform operations will resume immediately after the upgrade is complete.

Scheduled Maintenance - July 9th

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> UTC Resolved - The issue has been resolved. Please contact your Claravine CSM if you have further questions. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:22</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> UTC Monitoring - Emails are beginning to be sent successfully. We are continuing to watch the issue to see if Mailgun's solution is complete or intermittent. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:56</var> UTC Identified - The issue has been identified, and we are continuing to work with Mailgun. Jun <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> UTC Investigating - We are aware of an issue affecting the delivery of emails due to a partial outage of the email partner we work with. We are monitoring the situation and working with Mailgun to resolve the issue as quickly as possible. For updates, please visit our partner's status page: https://status.mailgun.com/

Email delivery failures

May <var data-var='date'>18</var>, <var data-var='time'>05:01</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>15:41</var> UTC Scheduled - As part of periodic upgrades to Claravine's infrastructure, the platform will experience potential degraded performance for up to 3 hours starting on Tuesday May 17th, 2022 at 8:00 pm MST.

Scheduled Maintenance - 5/17

Jan <var data-var='date'>12</var>, <var data-var='time'>01:03</var> UTC Resolved - Submissions are processing like normal. Failed submissions during the partial outage have been resubmitted. If you see any residual problems, please contact your CSM. Jan <var data-var='date'>11</var>, <var data-var='time'>23:33</var> UTC Monitoring - Submissions are now being processed successfully. We are monitoring performance to ensure all submissions are being processed successfully. Jan <var data-var='date'>11</var>, <var data-var='time'>22:57</var> UTC Investigating - Several submissions are failing to process. We are currently investigating the problem.

Submissions Failing to Process

Dec <var data-var='date'>15</var>, <var data-var='time'>16:38</var> UTC Resolved - As of 8:14 AM PST, Amazon Web Services (AWS) resolved the issue Internet connectivity issue and restored normal service to the US-WEST-2 Region where the Claravine application is hosted. Our engineering team has confirmed all Claravine services have returned to normal service. We will continue to monitor the application for issues throughout the day. If you continue to experience issues with Claravine, please contact support@claravine.com . To follow or learn more about the status of AWS, please visit https://status.aws.amazon.com/ . Dec <var data-var='date'>15</var>, <var data-var='time'>16:15</var> UTC Monitoring - Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

AWS Outage

Dec <var data-var='date'>15</var>, <var data-var='time'>14:30</var> UTC Resolved - Claravine is experiencing intermittent connectivity issues at this current time which may impact the user experience of the platform. Our engineering team is actively monitoring the application.

Aug <var data-var='date'>21</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>21:35</var> UTC Update - Maintenance Rescheduled | August 21, 2021 | 7:00pm - 10:00pm (MDT) As part of periodic upgrades to Claravine, the platform will be unavailable for up to 3 hours starting Saturday August 21, 2021 at 7:00pm (MDT). During this maintenance window, the platform will be unaccessible for users and all scheduled operations will be temporarily paused. All platform operations will resume immediately after the upgrade is complete. Jun <var data-var='date'>21</var>, <var data-var='time'>17:33</var> UTC Scheduled - We will be undergoing scheduled maintenance to move our services to a platform that provides higher levels of security, scalability, and flexibility.

Claravine Scheduled Maintenance

Jul <var data-var='date'>15</var>, <var data-var='time'>19:44</var> UTC Resolved - The degraded performance has been fixed. It may take a few hours to finish submissions from this morning. Jul <var data-var='date'>15</var>, <var data-var='time'>19:33</var> UTC Monitoring - Submissions are taking longer to complete at the moment. You may continue making submissions and using Claravine as normal. All submissions during this time will complete, even if it takes a little longer than normal.

Is Claravine down?

Claravine status is UP

Lastest published events

Users unable to save lists

Intermittent Submission Errors Detected

Unable to view certain Claravine application pages

Claravine Services, Components and Regions

Recent Claravine events

Users unable to save lists

Intermittent Submission Errors Detected

Unable to view certain Claravine application pages

Reports of processing issues on Adobe Analytics

Service Degradation

Unable to load Claravine