Aug <var data-var='date'>19</var>, <var data-var='time'>13:26</var> CDT Resolved - A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support. Aug <var data-var='date'>18</var>, <var data-var='time'>20:33</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>20:33</var> CDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>14:23</var> CDT Investigating - We are currently investigating reports of emails sent to groups remaining in a Pending status, as well as an issue where group files are failing to download. Our team is actively working to identify the cause, and we will provide further updates as more information becomes available.

Group emails stuck in pending and unable to download groups

Apr <var data-var='date'>17</var>, <var data-var='time'>09:19</var> CDT Resolved - All issues within Advising are now resolved. To make certain things are working again, we have removed the Select All feature and we are back to the software's original state. We have seen several successful group creations, several successful emails sent from these groups and student lists, and successful inbound SMS messages. We are now confident the issue is fully resolved and working as it was before this "Select All" feature was released. We are using this experience to enhance our QA process to include more robust testing for new features to prevent any future issues of this nature. Thank you! Apr <var data-var='date'>15</var>, <var data-var='time'>14:15</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>08:08</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>11:15</var> CDT Investigating - We are currently investigating two critical issues impacting the Advising outreach tools: 1. Email Filtering Failure (Risk of Mass Emailing): The emailing feature within the student list is not applying filters as expected, which could result in emails being sent to all students. 2. Missing SMS Responses: Student replies sent via SMS are failing to be delivered back into Advising. Resolving these issues is our highest priority.

Advising Analytics Outreach Issues

Apr <var data-var='date'>13</var>, <var data-var='time'>08:23</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>16:33</var> CDT Update - We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status. Apr <var data-var='date'>10</var>, <var data-var='time'>13:57</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> CDT Identified - We have identified additional issues here and are working to resolve this as quickly as possible. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:01</var> CDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:10</var> CDT Identified - This issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:01</var> CDT Investigating - Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population. Our team is currently investigating.

Static group creation incorrectly adds all students (active and inactive)

Jan <var data-var='date'>30</var>, <var data-var='time'>10:06</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>09:32</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>30</var>, <var data-var='time'>07:34</var> CST Identified - The issue has been identified and a fix is being implemented.

Advising Analytics Outage | site not reachable

Nov <var data-var='date'>13</var>, <var data-var='time'>13:56</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>09:02</var> CST Monitoring - A fix has been implemented and we are monitoring sites closely to ensure this is fully resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>08:42</var> CST Investigating - Unfortunately, production sites are currently unreachable for Advising and Admin Analytics tools. We are investigating this issue as a top priority.

Production Site Down

Oct <var data-var='date'>24</var>, <var data-var='time'>10:29</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>20:00</var> CDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>23</var>, <var data-var='time'>18:39</var> CDT Investigating - Our team is currently investigating a new sign in error that has emerged. Oct <var data-var='date'>23</var>, <var data-var='time'>17:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>23</var>, <var data-var='time'>15:58</var> CDT Update - The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating. Oct <var data-var='date'>23</var>, <var data-var='time'>15:31</var> CDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>23</var>, <var data-var='time'>15:23</var> CDT Investigating - The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.

Connection error for College Scheduler

Oct <var data-var='date'>23</var>, <var data-var='time'>08:13</var> CDT Resolved - This incident has been fully resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>16:31</var> CDT Monitoring - A fix has been implemented and we are starting to see successful data updates. We are continuing to monitor the issue. Oct <var data-var='date'>22</var>, <var data-var='time'>11:21</var> CDT Update - We are continuing to work on a fix for this data freshness issue. Oct <var data-var='date'>22</var>, <var data-var='time'>07:18</var> CDT Identified - We've identified an additional error causing data freshness delays and we are investigating it as a top priority. Oct <var data-var='date'>21</var>, <var data-var='time'>15:42</var> CDT Monitoring - AWS services have recovered and we are starting to see recovery within Civitas tools as a result. We are closely monitoring this recovery and expecting data freshness to be within the threshold starting tomorrow. We will have an update regarding this outage again tomorrow with results. Oct <var data-var='date'>21</var>, <var data-var='time'>09:00</var> CDT Update - Civitas has been able to recover site access to our tools, but the AWS outage is still impacting data freshness. Civitas is continuing to closely monitor all updates from AWS and will continue to update here until the status is back to completely operational. Oct <var data-var='date'>20</var>, <var data-var='time'>12:56</var> CDT Identified - AWS has reportedly identified the issue and some systems are showing signs of recovery. Civitas is continuing to closely monitor any updates from AWS and will continue to update here until status is back to completely operational. Oct <var data-var='date'>20</var>, <var data-var='time'>11:39</var> CDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>11:35</var> CDT Investigating - AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).

Impact to Civitas applications due to AWS outage

Sep <var data-var='date'>21</var>, <var data-var='time'>14:15</var> CDT Resolved - On Sunday, September 21st, we started receiving notifications that College Scheduler was down. Upon investigation, a third party host, which had previously been in the College Scheduler stack, had been completely decommissioned and we still had a hidden dependency. This dependency has been removed, and College Scheduler is healthy. Sep <var data-var='date'>21</var>, <var data-var='time'>12:58</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>21</var>, <var data-var='time'>12:08</var> CDT Investigating - The morning of Sunday, September 21st, beginning at midnight, Pacific time, Sign-on to College Scheduler for Students and Administrators became unavailable. Our engineering team is investigating.

College Scheduler Sign-On Errors

Apr <var data-var='date'>28</var>, <var data-var='time'>11:22</var> CDT Resolved - On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state. Remediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>09:21</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold. Apr <var data-var='date'>25</var>, <var data-var='time'>09:20</var> CDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>16:03</var> CDT Identified - Some additional issues have been identified and we are working to resolve as quickly as possible Apr <var data-var='date'>24</var>, <var data-var='time'>14:47</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>08:25</var> CDT Identified - The issue has been identified and a fix is being developed.

Delayed Data Freshness

Apr <var data-var='date'>10</var>, <var data-var='time'>11:04</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>10:13</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>09:27</var> CDT Identified - The issue has been identified and a fix is being implemented

Degraded Performance in Degree Map

Mar <var data-var='date'>21</var>, <var data-var='time'>11:06</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>18:42</var> CDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>20</var>, <var data-var='time'>15:32</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>14:46</var> CDT Investigating - Students are receiving an error when attempting to send more than two courses to the cart when registering. We're currently investigating the issue.

"Send to Shopping Cart Unsuccessful" Error message

Nov <var data-var='date'>14</var>, <var data-var='time'>11:43</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>10:45</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>14</var>, <var data-var='time'>10:12</var> CST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>14</var>, <var data-var='time'>10:08</var> CST Investigating - We are currently investigating this issue.

Degraded Admin Login Performance

May <var data-var='date'>31</var>, <var data-var='time'>08:21</var> CDT Resolved - Workflows are performing as expected. The problem was identified as fault with a load balancer. The issue has been resolved and we've added additional safety measures to capture issues of this type in the future. May <var data-var='date'>30</var>, <var data-var='time'>15:58</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. We will provide another update tomorrow after workflows complete their normal processing. May <var data-var='date'>30</var>, <var data-var='time'>08:15</var> CDT Update - Fixes put in place have resulted in successful workflows for the majority of the extracts and builds. There are a few builds that are still in process or failed, and we are continuing our troubleshooting efforts to ensure all builds are successful. We will provide an update this afternoon on the status of the few builds that have not succeeded. May <var data-var='date'>29</var>, <var data-var='time'>15:48</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>29</var>, <var data-var='time'>08:26</var> CDT Update - We have partially resolved the issue and are continuing to work towards full resolution. We will provide another update once we have more details. May <var data-var='date'>28</var>, <var data-var='time'>18:50</var> CDT Update - Our team continues to work on a fix. We will provide more updates when they become available. May <var data-var='date'>28</var>, <var data-var='time'>16:00</var> CDT Identified - We have identified an issue and currently working on a fix. We will provide another update as soon as we have more details. May <var data-var='date'>28</var>, <var data-var='time'>12:32</var> CDT Update - We are continuing to investigate this issue and will provide another update soon. May <var data-var='date'>28</var>, <var data-var='time'>07:52</var> CDT Investigating - We are currently investigating an issue with workflows timing out. We will provide an update as soon as we have more details.

Workflows timing out

May <var data-var='date'>31</var>, <var data-var='time'>08:14</var> CDT Resolved - Our team found a bug in a module that prevented files from creating events to an external calendar. The bug has been permanently fixed and this incident resolved. May <var data-var='date'>30</var>, <var data-var='time'>15:08</var> CDT Investigating - We are currently investigating an issue with calendar appointments not synching in Advising.

Calendar Appointments Not Synching in Advising

Feb <var data-var='date'>27</var>, <var data-var='time'>12:25</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>11:52</var> CST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>27</var>, <var data-var='time'>09:17</var> CST Investigating - We are currently investigating this issue.

Advising Degraded Performance

Nov <var data-var='date'>14</var>, <var data-var='time'>13:16</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> CDT Monitoring - A fix has been implemented and we are monitoring results.

College Scheduler experiencing intermittent slowness

Oct <var data-var='date'> 6</var>, <var data-var='time'>17:21</var> CDT Resolved - This incident is resolved and we expect workflows to run at the next scheduled time. Oct <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> CDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> CDT Investigating - We are aware of and currently investigating an issue affecting workflows that updates Civitas applications.

Workflow Updates

May <var data-var='date'> 1</var>, <var data-var='time'>15:18</var> CDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:31</var> CDT Investigating - We are currently investigating this issue.

Login Issues for Academic Planning

Apr <var data-var='date'>24</var>, <var data-var='time'>11:29</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>10:50</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>10:15</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>08:12</var> CDT Investigating - We are currently investigating this issue.

Site Access Issues

Jan <var data-var='date'> 6</var>, <var data-var='time'>09:09</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> CST Identified - The issue has been identified and a fix is being implemented. The issue should resolve overnight and we expect normal operation tomorrow. Jan <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> CST Update - We are continuing to investigate this issue. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:16</var> CST Update - We are continuing to investigate this issue. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CST Investigating - We are currently investigating an issue with Canvas extracts not updating. We will provide another update as soon as more details are available.

Workflow extracts with Canvas are experiencing issues

Nov <var data-var='date'> 8</var>, <var data-var='time'>15:25</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:38</var> CST Monitoring - A fix has been implemented and we are monitoring the results. We are seeing successful logins at this point. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> CST Investigating - We are currently investigating an error with College Scheduler site access. Some users are receiving an intermittent 504 error: "The request could not be satisfied" and some users are experiencing overall site slowness.

Intermittent Site Access Issues

Oct <var data-var='date'>17</var>, <var data-var='time'>10:58</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>17</var>, <var data-var='time'>10:58</var> CDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>16</var>, <var data-var='time'>23:19</var> CDT Monitoring - A fix was identified and and applied to resolve the issue. We're currently waiting for confirmation from those affected the issue is resolved. We will provide another update once we receive confirmation. Oct <var data-var='date'>14</var>, <var data-var='time'>12:46</var> CDT Investigating - We are currently investigating an issue with Inspire Emails. Some institutions are receiving the following error: Delivery has failed to these recipients or groups: noreply-inspire@civitaslearning.com (noreply-inspire@civitaslearning.com) There's a problem with the recipient's mailbox. Please try resending your message. If the problem continues, please contact your email admin. Notifications are still available within the application.

Intermittent issue receiving Inspire emails

Sep <var data-var='date'>12</var>, <var data-var='time'>11:08</var> CDT Resolved - We monitored workflow activity for several days and all reported issues in this status page update are back to normal. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:57</var> CDT Update - All workflow issues have been resolved. There are a couple of workflows that did not complete this morning and should complete with the normal run tomorrow morning. We will continue to monitor for any additional issues. We will send another update tomorrow. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:56</var> CDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:01</var> CDT Update - A cursory check of the workflows this morning shows the majority successfully completed. We are still monitoring a few that are making progress and should complete later this morning. We will send another update as soon as we know the status of the running workflows. Sep <var data-var='date'> 7</var>, <var data-var='time'>16:31</var> CDT Monitoring - We've identified a configuration change that should allow the workflows to successfully complete. Those changes are being implemented now and we will monitor the workflows closely over the next few days. We will provide another update tomorrow. Sep <var data-var='date'> 7</var>, <var data-var='time'>09:50</var> CDT Investigating - We are currently investigating an issue with AWS that is causing workflows to timeout. Due to this issue, you may not see updated data in your Civitas applications. We are working diligently with AWS to resolve this quickly, and will provide you with regular updates here on the Status Page. At this time, you do not need to open a case or do anything on your end.

Workflow failures

Apr <var data-var='date'>13</var>, <var data-var='time'>09:41</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>17:09</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>12</var>, <var data-var='time'>15:47</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>12</var>, <var data-var='time'>15:05</var> CDT Investigating - We are currently investigating an issue where institutions are unable to fill out the log outreach form. We have received confirmation that outreaches are being sent, however, the form to log details are unable to be updated.

Unable to update Log Outreach

Dec <var data-var='date'>16</var>, <var data-var='time'>17:06</var> CST Resolved - The third party Auth0 has resolved their issues and all systems are showing as operational again. Dec <var data-var='date'>16</var>, <var data-var='time'>13:07</var> CST Investigating - Auth0 is currently experiencing intermittent issues which prevent login to applications. Please standby as we get more details from Auth0.

Is Civitas Learning down?

Civitas Learning status is UP

Lastest published events

Group emails stuck in pending and unable to download groups

Advising Analytics Outreach Issues

Static group creation incorrectly adds all students (active and inactive)

Civitas Learning Services, Components and Regions

Recent Civitas Learning events

Group emails stuck in pending and unable to download groups

Advising Analytics Outreach Issues

Static group creation incorrectly adds all students (active and inactive)

Advising Analytics Outage | site not reachable

Production Site Down

Connection error for College Scheduler