Jun <var data-var='date'>16</var>, <var data-var='time'>18:22</var> UTC Resolved - This issue has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>15:10</var> UTC Monitoring - A fix has been implemented by our 3rd party provider and error messages have cleared. We will continue to monitor to ensure resolution. Sorry for any inconvenience. Jun <var data-var='date'>16</var>, <var data-var='time'>14:24</var> UTC Identified - We've identified the root of this issue to be related to a 3rd party outage, effecting their US East public cluster. They're in the process of deploying a fix to improve stability of the platform. Users should expect to see improvements soon. Jun <var data-var='date'>16</var>, <var data-var='time'>13:12</var> UTC Investigating - We're receiving reports of red error messages in the CI sidebar. Specifically, issues loading Buyer Signals and Email Activities. This issue is currently under investigation. We will provide updates as they become available.

Sidebar Errors in Cirrus Insight

Mar <var data-var='date'>17</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. Please reach out to our Support Team if you experience any further related issues: customersupport@cirrusinsight.com. Mar <var data-var='date'>17</var>, <var data-var='time'>18:33</var> UTC Monitoring - A fix has been implemented and services have returned to their normal functions. We will continue to monitor the situation. Mar <var data-var='date'>17</var>, <var data-var='time'>18:10</var> UTC Identified - We've identified the issue and a fix is being implemented. We apologize for the inconvenience. Mar <var data-var='date'>17</var>, <var data-var='time'>16:49</var> UTC Investigating - We're currently seeing intermittent issues with our Cirrus Insight Email Sync and Calendar features running slow. We will continue to investigate and provide updates shortly.

Delayed Sync and Calendar Features Rendering Issue

Jan <var data-var='date'>14</var>, <var data-var='time'>13:16</var> UTC Resolved - This issue has been resolved. Thank you for your patience. Jan <var data-var='date'>13</var>, <var data-var='time'>14:52</var> UTC Investigating - We're currently investigating why some users are seeing slow calendar and email sync response times on our current product. The syncs do not fail, they're just slow to run the required process. Updates to follow as they become available.

Slow Sync Process

Oct <var data-var='date'>30</var>, <var data-var='time'>12:14</var> UTC Resolved - At this time, all service outages affecting Microsoft and Microsoft Azure have been resolved. If you continue to experience issues or have any questions, please reach out to customersupport@cirrusinsight.com. We appreciate your patience during this disruption. Oct <var data-var='date'>29</var>, <var data-var='time'>18:14</var> UTC Investigating - At this time, Microsoft and Microsoft Azure are experiencing nationwide service outages. This is intermittently impacting some Cirrus Insight services. Microsoft has not provided an estimated time for resolution yet. We're actively monitoring the situation and will send updates as they become available. Please reach out to customersupport@cirrusinsight.com with any questions.

Microsoft and Microsoft Azure Outage

Oct <var data-var='date'>21</var>, <var data-var='time'>12:19</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:01</var> UTC Investigating - AWS has reported increased error rates and latencies across multiple services in its US-East-1 region today. As a result, we're seeing intermittent issues with our Cirrus Insight 19 application. This is also disrupting our ability to triage incoming chat support requests. In the event that you encounter any issues connecting with our support team, it's recommended to send an email to customersupport@cirrusinsight.com stating the issue you may be experiencing.

AWS Issues With Chat and 19 Product

Apr <var data-var='date'>29</var>, <var data-var='time'>12:06</var> UTC Resolved - This incident has been resolved Apr <var data-var='date'>29</var>, <var data-var='time'>00:09</var> UTC Monitoring - A fix has been deployed and we're monitoring the situation. Apr <var data-var='date'>28</var>, <var data-var='time'>15:19</var> UTC Identified - This issue has been identified and a fix is being deployed to address the Bad Gateway errors. Apr <var data-var='date'>28</var>, <var data-var='time'>15:08</var> UTC Investigating - A subset of Cirrus Insight 19 users are seeing link tracking returning a Bad Gateway error when a recipient selects a tracked link. Temporarily disabling email tracking allows links to return data. Our Engineering teams are working diligently to resolve this issue and will provide updates as they become available.

Link Tracking Issues

Oct <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>13:01</var> UTC Scheduled - On Thursday evening, Cirrus Insight will be upgrading our support chat clients. During this time, support case intake may be intermittent. No Cirrus Insight application features will be impacted.

Support Chat Client Maintenance

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:34</var> UTC Resolved - This incident has been resolved. Thank you for your patience. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the situation. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:02</var> UTC Investigating - Cirrus Insight is currently receiving reports of intermittent side panel issues with our Gmail and Outlook applications. Specifically, we're seeing Contact Lists not populating or performing as expected. Our Engineering team is researching the issue and hope to have resolution soon. Updates will be provided as they become available.

Cirrus Insight Side Panel Contact List Issues

Jun <var data-var='date'>21</var>, <var data-var='time'>12:21</var> UTC Resolved - This vendor issue has been resolved. We apologize for any inconvenience. Jun <var data-var='date'>21</var>, <var data-var='time'>00:35</var> UTC Monitoring - This outstanding authorization problem was identified as an issue stemming from a third party vendor and has been corrected. We are continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>15:02</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>15:01</var> UTC Investigating - Cirrus Insight is receiving reports of sporadic issues with our 19 Gmail side panel feature. Specifically, users are noticing that upon log in, Salesforce authentication is successful. After a short period of time, users are logged out and the Cirrus Insight side bar will prompt for another log in attempt. At times, these authentication requests fail outright. Other times the log in will be successful, but the prompts return to authorize after a short period. Cirrus Insight Engineering is currently evaluating this case for resolution. We currently have no estimated timeline, but will keep you informed via email with any updates as they become available. We apologize for any inconvenience.

Cirrus Insight 19 Gmail Sidebar Issue

May <var data-var='date'>17</var>, <var data-var='time'>20:39</var> UTC Resolved - This issue has been resolved. A small subset of users may need to restart their sync via the dashboard. May <var data-var='date'>17</var>, <var data-var='time'>17:04</var> UTC Monitoring - A fix for the sync services issue has been implemented and we are monitoring the results. May <var data-var='date'>17</var>, <var data-var='time'>16:37</var> UTC Identified - We have identified the issue with our syncs and are working towards resolution. May <var data-var='date'>17</var>, <var data-var='time'>15:15</var> UTC Investigating - We're currently investigating intermittent sync issues on our Calendar and Email Sync products. Updates will be provided as they become available.

Cirrus Insight Sync Services Issue

Jan <var data-var='date'>26</var>, <var data-var='time'>19:33</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>19:36</var> UTC Monitoring - We've received reports of dashboard and side panel latency with our Cirrus Insight product. Services have since been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

Intermittent Dashboard and Side Panel Latency Issues

Jan <var data-var='date'>17</var>, <var data-var='time'>02:02</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>18:35</var> UTC Monitoring - We're receiving reports of dashboard and side panel latency with our Cirrus Insight product. Services have been restarted to alleviate these issues. We are aware and will continue to monitor the situation. Thank you for your patience.

Nov <var data-var='date'> 8</var>, <var data-var='time'>16:11</var> UTC Resolved - This issue has been resolved. Please contact our support team at https://www.cirrusinsight.com if you happen to encounter any further complications. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:02</var> UTC Monitoring - A fix has been implemented. The log in and dashboard issues have been resolved. We will continue to monitor. In the event that you're still experiencing issues, please chat with one of our customer support representatives at www.cirrusinsight.com. Nov <var data-var='date'> 8</var>, <var data-var='time'>13:27</var> UTC Investigating - We are receiving reports of users unable to log into our current application sidebar and account dashboard at home.cirrusinsight.com. This issue is currently being investigated. Updates will be provided as they're available.

Issues logging in to our '23 application and dashboard

Oct <var data-var='date'>18</var>, <var data-var='time'>22:31</var> UTC Resolved - This issue has been resolved. Thank you for your patience. Oct <var data-var='date'>18</var>, <var data-var='time'>17:25</var> UTC Identified - We're receiving reports of a subset of Cirrus Insight users having issues with the upper tool bar ribbon being corrupted within the Gmail inbox. The Cirrus Insight Team is aware of the issue and actively working on a resolution. Sync and calendar services are not effected. This is simply a UI issue within the Gmail inbox.

Gmail UI Issue

Oct <var data-var='date'>11</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>11</var>, <var data-var='time'>16:09</var> UTC Monitoring - This issue has been identified and corrected. We will continue to monitor further. Apologies for any inconvenience this may have caused. Oct <var data-var='date'>11</var>, <var data-var='time'>15:54</var> UTC Investigating - We are currently experiencing issues with the Cirrus Insight sidebar and dashboard. We're investigating the outage and will provide updates accordingly

Intermittent Dashboard and Sidebar Latency or Outage

May <var data-var='date'> 2</var>, <var data-var='time'>18:50</var> UTC Resolved - This issue has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> UTC Monitoring - A root cause has been identified and the issue corrected. The application is allowing users to log in without issue. We will continue to monitor. May <var data-var='date'> 2</var>, <var data-var='time'>14:57</var> UTC Investigating - The Cirrus Insight Support and Engineering teams are receiving reports of users receiving intermittent error messages when attempting to access their Cirrus Insight '19 sidebar. The error message indicates that there is a problem signing in with your Salesforce account. The Cirrus Insight team is following this closely and actively pursuing a resolution. We will continue to communicate updates as they are available. Sorry for any inconvenience.

Log In Issues With Cirrus Insight '19 Sidebar and Gmail

Nov <var data-var='date'>30</var>, <var data-var='time'>01:34</var> UTC Resolved - The following issue has been resolved and fix implemented. Issue #: CI-12443 Issue Description: Users are unable to create events in full screen mode or edit existing events with the CI for Google calendar tab enabled NOTE: For this issue, refreshing Cirrus Insight (https://2019.cirrusinsight.com/support/gmail/how-do-i-refresh-cirrus-insight) and reloading the Gmail inbox as well as Google Calendar are required to receive the full update. For any Org who may have disabled CI for Google Calendar in the Org Wide settings, that can now be re-enabled and the above steps taken. Please reach out to our support team using the chat with us button on the bottom left of the page at www.cirrusinsight.com if you are still seeing this issue or have any questions. Nov <var data-var='date'>25</var>, <var data-var='time'>15:36</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>23</var>, <var data-var='time'>18:06</var> UTC Update - Cirrus Insight 2019 Gmail users may have issues saving events in the Google Calendar if the Cirrus Insight Google Tab is enabled (Screenshot: https://a.cl.ly/GGuJxPBx).  Our engineering team is currently investigating the issue.  The workaround is to disable the CI for Google Calendar Tab at the Org Level in the Cirrus Insight Dashboard (dashboard.cirrusinsight.com) (Screenshot: https://a.cl.ly/d5uyxroj).   Users will need to refresh their Google Calendar Page after the change to ensure the Cirrus Insight Tab is not present in order to save events. We will be sending further status updates. We apologize for the inconvenience. Nov <var data-var='date'>23</var>, <var data-var='time'>18:05</var> UTC Investigating - We are currently investigating this issue.

Cirrus Insight Google Calendar Tab not allowing Google Events to be created

Oct <var data-var='date'>26</var>, <var data-var='time'>17:17</var> UTC Resolved - We've confirmed with our contacts at Microsoft that the issue has been fully remedied. If you or your users find that there are ongoing issues please feel free to contact us at www.cirrusinsight.com. Oct <var data-var='date'>26</var>, <var data-var='time'>14:01</var> UTC Monitoring - In the evening hours yesterday, the Cirrus Insight team began noticing issues and slow performance related to Buyer Signals. The team was able to confirm with Microsoft that they are experiencing issues with some of their Azure database services. If you experience issues, please alert the Cirrus Insight team via a live chat at www.cirrusinsight.com. We will update this page as information is provided to us.

Azure Database Services Issue

Dec <var data-var='date'> 7</var>, <var data-var='time'>20:52</var> UTC Resolved - This issue has been resolved. No further action should be required by any users. Once again, our sincere apologies for the inconvenience. Dec <var data-var='date'> 7</var>, <var data-var='time'>18:47</var> UTC Monitoring - We have identified the issue related to errors being generated in our 2019 product and a fix has been deployed. Most Cirrus Insight users are beginning to see improved performance. We will continue to monitor for issues and update accordingly. Dec <var data-var='date'> 7</var>, <var data-var='time'>16:42</var> UTC Identified - We have identified the cause of the error messages and are working towards a quick resolution. Dec <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> UTC Update - We've established that Outlook users on our 2019 platform are affected by this issue as well. Dec <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> UTC Investigating - We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load. Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.

Red Errors Upon Loading Side Panel

Jun <var data-var='date'>10</var>, <var data-var='time'>20:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>18:47</var> UTC Monitoring - The service interruptions have been resolved and we’re seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required. Jun <var data-var='date'>10</var>, <var data-var='time'>17:26</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>16:27</var> UTC Investigating - Cirrus Insight is experiencing issues impacting the Cirrus Insight '19 side panel and dashboard. The team is working to determine a root cause and resolution. In the meantime, users may experience the following interruptions: -Sidebar log in issues via Gmail -Log in lag to the Cirrus Insight Dashboard -Failed connection to Cirrus Insight error message upon accessing the side panel

'19 Side Panel and Dashboard Issues

Jun <var data-var='date'> 9</var>, <var data-var='time'>20:59</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>19:36</var> UTC Monitoring - The service interruptions have been resolved and we're seeing no further issues related to this incident within Cirrus Insight. We will continue to monitor the status of this issue and update as required. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:35</var> UTC Update - Salesforce is experiencing service interruptions. Service interruptions with Salesforce could cause users to also experience less than optimal service with Cirrus Insight applications. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:34</var> UTC Identified - Salesforce is experiencing service interruptions. Service interruptions with Salesforce could cause users to also experience less than optimal service with Cirrus Insight applications. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers.

3rd Party Outage

May <var data-var='date'>12</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved. We are not seeing any more effects from the service interruption. If you are still experiencing any issues, please let us know. May <var data-var='date'>12</var>, <var data-var='time'>01:40</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>01:26</var> UTC Investigating - Salesforce is experiencing a global service interruption due to DNS issues. This issue is also reported to have been the cause of issues among Cirrus Insight users attempting to log in to the app. Our team is following the service outage closely and looking for ways to minimize interruptions for our customers. For continued updates please visit: https://status.salesforce.com/generalmessages/ or trust.salesforce.com

Salesforce DNS Issue

Apr <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> UTC Resolved - The incident has been resolved. If any users are still seeing the issue, simply closing and reopening Outlook should fix the side panel messaging and return to operational. We apologize for the inconvenience. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:58</var> UTC Identified - The issue has been identified and a fix is being implemented. We apologize for the inconvenience. More updates to follow. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:12</var> UTC Investigating - We are currently investigating the issue where Outlook Desktop is showing a notification in the side panel stating Cirrus Insight is having trouble connecting to its servers.

Outlook Side Bar Notification Not Connecting to Server

Mar <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> UTC Resolved - We have released a fix to the Sender/Recipient showing "No" for Gmail users. If you are still seeing the "No" Issue, please refresh Cirrus Insight within the user's personal settings of Cirrus Insight in Gmail. You can access this by going to Settings (wrench icon) > Application > Account Information > Refresh Cirrus Insight. If anyone still has any issues after those steps, please reach back out to Cirrus Insight Support. Mar <var data-var='date'> 3</var>, <var data-var='time'>18:55</var> UTC Identified - A subset of users in Gmail have reported an issue where the sender and recipient are being labeled as "No" when viewing an email. If you select the drop-down within the email it will list the sender and recipient correctly. This is not affecting Email Sync nor Add to Salesforce. We are working on deploying a solution in the near future.

Gmail Sender/Recipient showing as "No"

Aug <var data-var='date'>18</var>, <var data-var='time'>19:14</var> UTC Resolved - This issue has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>18:21</var> UTC Monitoring - This outstanding login issue has been addressed and a fix deployed. We will continue to monitor the situation and update accordingly. Thank you for your patience. Aug <var data-var='date'>18</var>, <var data-var='time'>17:17</var> UTC Identified - We have identified the root of the login issue and are working towards a quick resolution. Aug <var data-var='date'>18</var>, <var data-var='time'>13:33</var> UTC Investigating - A subset of Cirrus Insight users are currently experiencing issues logging into the Application and Account Management Dashboard. We are aware of the issue and are working towards a resolution. We apologize for the inconvenience that this may cause.

Is Cirrus Insight down?

Cirrus Insight status is UP

Lastest published events

Sidebar Errors in Cirrus Insight

Delayed Sync and Calendar Features Rendering Issue

Slow Sync Process

Cirrus Insight Services, Components and Regions

Recent Cirrus Insight events

Sidebar Errors in Cirrus Insight

Delayed Sync and Calendar Features Rendering Issue

Slow Sync Process

Microsoft and Microsoft Azure Outage

AWS Issues With Chat and 19 Product

Link Tracking Issues