Oct <var data-var='date'> 2</var>, <var data-var='time'>17:45</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:06</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> UTC Scheduled - Maintenance is ongoing and we are working through it

Support tooling maintenance, Friday Oct 2, 2026

Oct <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>16:55</var> UTC Update - We are progressing through the maintenance steadily, but it is taking longer than expected. There should be no issue opening new tickets during this time. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>20:53</var> UTC Scheduled - We'll be performing scheduled maintenance on our support tooling on Friday October 2nd starting 8am PDT to 10am PDT (2 hours). During this window, customers may briefly lose access to viewing ticket history in the support portal. No tickets or data will be lost — you can still reach us and follow up via email or chat as normal, and portal visibility will return once the maintenance concludes. If you have a browser window or tab already open to our support portal, we recommend refreshing the page or signing in again after the maintenance window to ensure you see the correct, up-to-date information. Thank you for your patience.

Oct <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:24</var> UTC Monitoring - We're seeing queue times return to normal levels, and continue to monitor. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:13</var> UTC Update - A fix has been rolled out and we're starting to observe recovery. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:47</var> UTC Identified - We have identified the root cause and we are actively working on a fix. Thank you for your patience. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:06</var> UTC Investigating - Customers may experience delays in starting Docker Gen 2 Jobs. We are working to increase the throughput of the system to accomodate this.

Delays starting Gen 2 Docker Jobs

Sep <var data-var='date'>23</var>, <var data-var='time'>20:06</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>18:13</var> UTC Identified - Customers may experience delays in new signups and plan changes being reflected in their account.

Delays in processing new signups and plan changes

Sep <var data-var='date'>21</var>, <var data-var='time'>17:09</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>16:48</var> UTC Monitoring - Task wait times for Linux Machine are returning to normal. Sep <var data-var='date'>21</var>, <var data-var='time'>16:22</var> UTC Investigating - Customers may experience delays in starting jobs on Linux Machine. We are investigating.

Delays starting Linux Machine jobs

Sep <var data-var='date'>16</var>, <var data-var='time'>19:30</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>18:22</var> UTC Monitoring - All pipeline data is now available as normal. We will continue to monitor recovery. Sep <var data-var='date'>16</var>, <var data-var='time'>17:34</var> UTC Update - Pipeline data is now available as normal, with the exception of test results, which may still be delayed. We are continuing to work on this, thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>15:29</var> UTC Identified - We have identified the issue and are working on a remediation. Thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>14:55</var> UTC Investigating - We are investigating a delay in pipeline data becoming available. Pipelines are still running, but data about them may be delayed in the UI or API.

Customers may experience delays in UI updates

Sep <var data-var='date'>15</var>, <var data-var='time'>17:02</var> UTC Resolved - The incident impacting pipeline data in the UI has now been resolved. We thank you for your patience while our engineers worked on reducing the delays. Sep <var data-var='date'>15</var>, <var data-var='time'>15:14</var> UTC Identified - We are starting to see some recovery. Sep <var data-var='date'>15</var>, <var data-var='time'>14:42</var> UTC Investigating - We are currently seeing a delay in pipeline data surfacing in the UI.

Sep <var data-var='date'>14</var>, <var data-var='time'>12:59</var> UTC Resolved - Wait times for macOS jobs are back to normal. Sep <var data-var='date'>14</var>, <var data-var='time'>12:48</var> UTC Monitoring - Our macOS hosting provider has implemented a mitigation and we have seen improved latencies. We will continue to monitor. Sep <var data-var='date'>14</var>, <var data-var='time'>12:36</var> UTC Update - Wait times for macOS jobs are reducing and we are continuing to investigate. Sep <var data-var='date'>14</var>, <var data-var='time'>11:59</var> UTC Investigating - Due to increased network errors and latencies we are seeing increased wait times for macOS jobs. We are investigating this with our macOS hosting provider.

Increased wait times for macOS jobs

Sep <var data-var='date'>10</var>, <var data-var='time'>20:26</var> UTC Resolved - This incident has been resolved. A small number of customers who created pipelines between 18:53 UTC and 19:24 UTC that contained config using deprecated config syntax will have seen their build-type jobs fail to start. Customers whose jobs or pipelines failed may rerun them. Sep <var data-var='date'>10</var>, <var data-var='time'>20:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>20:25</var> UTC Identified - A small number of customers may see errors or be unable to load the pipelines page for projects with deprecated-config warnings, when using the classic pipelines view. Customers on the new pipelines view are not affected. We’ve identified the cause and deployed a fix.

Issues loading pipelines for a small number of projects

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:55</var> UTC Resolved - We've seen no further impact to queue times and everything has returned to normal. We appreciate your patience while we worked to resolve and monitor this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:19</var> UTC Monitoring - Our Mac infrastructure provider has applied a fix to this networking issue and we're seeing queue times return to normal. We're going to continue keeping an eye on things for a little while longer. We'll update again shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:43</var> UTC Identified - We've identified the networking issue with our Mac infrastructure provider, and are working with them to resolve the issue. We're starting to see some recovery, but we expect customers may still see some queueing. We'll update again shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:16</var> UTC Investigating - We have detected network issues affecting our Mac infrastructure. We're investigating and will provide updates shortly. Customers may experience queuing during this time.

macOS Job Delays

Aug <var data-var='date'>26</var>, <var data-var='time'>16:10</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>16:04</var> UTC Monitoring - We have mitigated the issue with plan usage APIs and the relevant pages in the UI are loading correctly. Aug <var data-var='date'>26</var>, <var data-var='time'>15:43</var> UTC Identified - Customers may experience intermittent errors when viewing plan usage UIs or calling plan usage APIs. We have identified the issue and we are actively working to mitigate these errors.

Intermittent errors when viewing plan usage UIs or calling plan usage APIs

Aug <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC Resolved - Between 19:49 UTC and 21:07 UTC on August 25, 2026, customers attempting to log in to CircleCI using GitHub were unable to sign in, and received an error from GitHub stating the callback URL was invalid. Customers who were already logged in were not affected. The issue has been resolved and GitHub login is functioning normally. We thank you for your patience while our team worked on implementing a fix.

GitHub Login Disruption

Aug <var data-var='date'>17</var>, <var data-var='time'>21:37</var> UTC Resolved - Insights data is good once more. Thank you for your patience. Aug <var data-var='date'>17</var>, <var data-var='time'>21:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>21:06</var> UTC Identified - The cause of the issue has been identified and we are at work fixing it.

Insight data is currently delayed

Aug <var data-var='date'>17</var>, <var data-var='time'>19:05</var> UTC Resolved - GitHub's APIs appear to be operating normally. Aug <var data-var='date'>17</var>, <var data-var='time'>17:23</var> UTC Update - Some of GitHub's APIs are still degraded, resulting in a small number of failures relating to commit status updates and hook processing. We will continue to do our best to mitigate these effects. Aug <var data-var='date'>17</var>, <var data-var='time'>17:01</var> UTC Update - GitHub API error rates and latencies appear to have recovered. We will continue to monitor. Aug <var data-var='date'>17</var>, <var data-var='time'>16:22</var> UTC Monitoring - We have started to observe improved stability in GitHub APIs. We will continue to monitor as they recover. Aug <var data-var='date'>17</var>, <var data-var='time'>15:49</var> UTC Update - We are continuing to see high error rates on GitHub's APIs and reduced webhook traffic. Customers using GitHub as their VCS may experience impact to their CircleCI platform experience as a result. This is directly linked to the incident GitHub is experiencing: https://www.githubstatus.com/incidents/zkxwbgr0cnmx We will provide updates as more information becomes available. Aug <var data-var='date'>17</var>, <var data-var='time'>14:25</var> UTC Update - We are continuing to see high error rates on GitHub APIs and reduced webhook traffic. We will continue to provide updates as more information becomes available. Aug <var data-var='date'>17</var>, <var data-var='time'>14:04</var> UTC Identified - GitHub has reported an incident that is impacting CircleCI pipeline triggering and logging in: https://www.githubstatus.com/incidents/zkxwbgr0cnmx Jobs that are in flights are running, but status reporting to GitHub Pull Requests may fail.

GitHub Incidents impacting CircleCI functionality

Aug <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC Resolved - Following planned maintenance that ended at 13:00 UTC on August 15, some impact to job processing continued for approximately 30 minutes beyond the window we announced. Some customers continued to see delays in jobs starting, along with a small number of jobs failing with infrastructure errors, until approximately 13:30 UTC. This has been resolved and job processing has returned to normal. Customers whose jobs failed during this window may rerun affected jobs. We thank you for your patience while our team worked on implementing a fix and apologize for any inconvenience the extended impact may have caused.

Delays starting jobs following planned maintenance

Aug <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>19:06</var> UTC Scheduled - Scheduled maintenance is planned for Saturday, August 15, 12:00–13:00 UTC. While we do not expect any customer impact, new pipeline and job starts may experience brief delays during the maintenance window. Pipelines and jobs already in progress will not be affected. No action is required on your part.

Infrastructure Maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>16:27</var> UTC Scheduled - We are conducting network maintenance on our Mac infrastructure on Friday, August 14th from 1:00 AM to 5:00 AM UTC. We do not anticipate any disruption for customers using macOS executors during this time.

macOS Executor Maintenance

Aug <var data-var='date'>12</var>, <var data-var='time'>16:43</var> UTC Resolved - The issue impacting customers who use GitHub as their VCS while GitHub was undergoing a service degradation (https://www.githubstatus.com/incidents/76t89hbfb09h) has now been resolved. GitHub has resolved the underlying issue and the affected functionality has returned to normal. We thank you for your patience. Aug <var data-var='date'>12</var>, <var data-var='time'>16:33</var> UTC Identified - GitHub is currently experiencing a service degradation (https://www.githubstatus.com/incidents/76t89hbfb09h). Customers who use GitHub as their VCS may experience impact to their CircleCI platform experience as a result, impacting checkout and workflows. We will provide another update as we have more information to share. Thank you for your patience.

GitHub service degradation may impact customers using GitHub

Aug <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC Resolved - Between 13:50 UTC and approximately 17:30 UTC on August 11, 2026, some customers experienced delays of up to an hour in pipeline status updates and in notification delivery. Between 16:40 UTC and 17:00 UTC within that same window, a small number of customers also saw newly created pipelines fail to process, appearing in an errored state in the UI and API. The issue has been resolved and all affected functionality has returned to normal. Customers whose pipelines errored during that window can retrigger them. We thank you for your patience while our team worked on implementing a fix.

Delayed pipeline updates and pipeline processing failures

Aug <var data-var='date'> 6</var>, <var data-var='time'>19:54</var> UTC Resolved - The Usage API issue has been resolved. Data has been loaded for yesterday, 8/5/2026. We appreciate your patience. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:33</var> UTC Monitoring - A fix is in place and is being monitored. Thanks for your patience. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:06</var> UTC Identified - The issue has been identified and a fix is in progress. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:06</var> UTC Investigating - Usage API data is delayed for 8/5/2026. All prior data remains available. We are investigating. Thank you for your patience.

Usage API data delayed for 8/5

Aug <var data-var='date'> 6</var>, <var data-var='time'>15:24</var> UTC Completed - Our new support portal is up and operational, please reach out with any issues or questions via the messenger on support.circleci.com or via email at support@circleci.com. Thank you for your patience throughout this maintenance period. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:06</var> UTC Verifying - We have completed our transition to the new support portal and are now monitoring our systems. If you cannot access support.circleci.com please reach out to let us know via email at support@circleci.com Aug <var data-var='date'> 6</var>, <var data-var='time'>14:36</var> UTC Update - If you are having trouble accessing support.circleci.com, you can email the support team at support@circleci.com to initiate a support thread. Please reach out directly. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:11</var> UTC Update - We have updated our DNS records, expect intermittent errors when accessing support.circleci.com. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>11:25</var> UTC Scheduled - Our support portal is moving to a new platform! As part of our cut over process we will have scheduled maintenance on 6th August, 14:00 - 15:00 UTC. During this maintenance period support.circleci.com will be inaccessible. More information can be found at this Discuss post: https://discuss.circleci.com/t/our-support-portal-is-changing-here-s-what-to-know/54819

Scheduled Maintenance - Support Portal

Aug <var data-var='date'> 5</var>, <var data-var='time'>21:01</var> UTC Resolved - The upstream issue has been resolved, and the insights data from the last 24 hours has caught up. Thank you for your patience. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:25</var> UTC Identified - We have identified the issue, and are working with our upstream provider to resolve it now. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:46</var> UTC Update - We are continuing to investigate and will update as we know more. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:58</var> UTC Investigating - We are seeing an issue with Insights service where the data from the last 24 hours is lagging. We are investigating.

Insights service data is lagging

Aug <var data-var='date'> 4</var>, <var data-var='time'>23:40</var> UTC Resolved - Queue times for Android and Windows jobs have reduced significantly over the last hour. You may still notice brief, isolated queuing at times, but this is no longer at incident-level impact. This was related to capacity constraints with a third-party infrastructure provider. We thank you for your patience while we monitored the situation. If you have any issues, please reach out to our Support team. Aug <var data-var='date'> 4</var>, <var data-var='time'>22:20</var> UTC Update - Queue times for both Android and Windows jobs, affected by capacity constraints with our third-party infrastructure provider, have been recovering significantly for the last half hour. We're continuing to monitor for a bit longer to confirm they return to normal levels. We appreciate your patience. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:46</var> UTC Update - Queue times for both Android and Windows jobs continue to be volatile, with sharp swings up and down. This remains related to capacity constraints with our third-party infrastructure provider. Our team will continue to monitor and provide updates at least every 30 minutes. We appreciate your patience. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:16</var> UTC Update - Queue times for both Android and Windows jobs, which had been recovering, have started to rise again. This continues to be related to capacity constraints with our third-party infrastructure provider. We'll continue to monitor and provide updates at least every 30 minutes. We appreciate your patience. Aug <var data-var='date'> 4</var>, <var data-var='time'>20:33</var> UTC Update - Queue times continue to gradually recover with our third-party infrastructure provider, though we've seen a slight uptick in the last 30 mins. We're keeping an eye on this and will keep you updated as things get back to normal. Again, thank you for your patience. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:59</var> UTC Monitoring - We're starting to see queue times slowly recovering. We'll be monitoring this situation, we appreciate your patience. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:27</var> UTC Investigating - We are experiencing increased queue times for Windows, Android, and GPU jobs due to capacity constraints with a third-party infrastructure provider. Jobs will continue to be processed but may take longer than usual to start. Thank you for your patience while our engineers work to resolve this.

Increased Job Queue Times: Windows, Android, and GPU

Jul <var data-var='date'>24</var>, <var data-var='time'>17:41</var> UTC Resolved - The issue impacting customers who use GitHub as their VCS while GitHub was undergoing a service degradation (https://www.githubstatus.com/incidents/yjysg0xrl67m) has now been resolved. GitHub has resolved the underlying issue and the affected functionality has returned to normal. We thank you for your patience. Jul <var data-var='date'>24</var>, <var data-var='time'>16:35</var> UTC Identified - GitHub is currently experiencing a service degradation (https://www.githubstatus.com/incidents/yjysg0xrl67m). Customers who use GitHub as their VCS may experience impact to their CircleCI platform experience as a result, impacting checkout and workflows. We will provide another update as we have more information to share. Thank you for your patience.

Jul <var data-var='date'>23</var>, <var data-var='time'>02:05</var> UTC Resolved - Between 19:24 UTC on 22 July and 01:50 UTC on 23 July, customers using the gen3 preview machine (Linux VM) resource classes experienced delays and, in some cases, jobs failing to start. We have removed the gen3 resource classes while we address stability issues affecting them. Unfortunately, workflows that we were unable to provision compute capacity for during this period were cancelled. Affected customers should change their resource class from gen3 to gen2 and rerun those workflows. We thank you for your patience while our team worked to resolve this. Jul <var data-var='date'>23</var>, <var data-var='time'>00:31</var> UTC Update - We have identified the issue and are working with our provider to resolve the availability of gen 3 resources. Gen 1 and Gen 2 are both fully operational. Jul <var data-var='date'>22</var>, <var data-var='time'>23:17</var> UTC Update - We are continuing to investigate elevated wait times affecting customers using gen3 machine executors. Affected jobs may take longer than usual to start. We will provide another update as soon as we have more information to share. Jul <var data-var='date'>22</var>, <var data-var='time'>20:43</var> UTC Update - We are continuing to investigate elevated wait times affecting customers using gen3 machine executors. Affected jobs may take longer than usual to start. We will provide another update as soon as we have more information to share. Jul <var data-var='date'>22</var>, <var data-var='time'>19:57</var> UTC Investigating - We are investigating delays in starting jobs using the gen3 resource class.

Is CircleCI down?

CircleCI status is UP

Lastest published events

Support tooling maintenance, Friday Oct 2, 2026

Support tooling maintenance, Friday Oct 2, 2026

Delays starting Gen 2 Docker Jobs

CircleCI Services, Components and Regions

Recent CircleCI events

Support tooling maintenance, Friday Oct 2, 2026

Support tooling maintenance, Friday Oct 2, 2026

Delays starting Gen 2 Docker Jobs

Delays in processing new signups and plan changes

Delays starting Linux Machine jobs

Customers may experience delays in UI updates