Aug <var data-var='date'>18</var>, <var data-var='time'>23:03</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>18</var>, <var data-var='time'>19:43</var> BST Monitoring - Segment application login is now operating normally. We will continue to monitor for system stability. Aug <var data-var='date'>18</var>, <var data-var='time'>19:04</var> BST Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>18:51</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Segment - Intermittent Segment application login errors

Aug <var data-var='date'>18</var>, <var data-var='time'>22:27</var> BST Resolved - Twilio engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>20:06</var> BST Update - Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>19:39</var> BST Monitoring - Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>19:00</var> BST Update - Twilio are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Twilio team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>18:21</var> BST Update - We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. The Twilio team is actively investigating. We will provide another update in 15 minutes or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>18:18</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - 1Console Login Unavailable

Aug <var data-var='date'>18</var>, <var data-var='time'>22:02</var> BST Resolved - Customers can login to Flex via SSO as normal. This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>20:00</var> BST Identified - Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>19:39</var> BST Monitoring - Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>19:20</var> BST Update - Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>18:20</var> BST Update - We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>18:14</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Flex login errors with SSOv2

Aug <var data-var='date'>18</var>, <var data-var='time'>18:15</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>18</var>, <var data-var='time'>18:14</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Investigating a Potential Issue

Aug <var data-var='date'>18</var>, <var data-var='time'>17:38</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>18</var>, <var data-var='time'>17:00</var> BST Identified - Twilio customers may be experiencing voice call failures from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>16:01</var> BST Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>15:58</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures From Network Subscribers to Twilio United States Phone Numbers

Aug <var data-var='date'>18</var>, <var data-var='time'>17:06</var> BST Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally. Aug <var data-var='date'>18</var>, <var data-var='time'>15:20</var> BST Update - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>13:39</var> BST Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>12:39</var> BST Update - Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 2 hours, or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>11:21</var> BST Update - Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>18</var>, <var data-var='time'>11:20</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

SMS Delivery Failures from Twilio to Lycamobile United Kingdom

Aug <var data-var='date'>17</var>, <var data-var='time'>15:35</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>17</var>, <var data-var='time'>15:34</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Aug <var data-var='date'>17</var>, <var data-var='time'>10:29</var> BST Resolved - No further occurrences have been reported since services were restored. This is now being marked as resolved. Aug <var data-var='date'>16</var>, <var data-var='time'>13:50</var> BST Update - We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes. Aug <var data-var='date'>15</var>, <var data-var='time'>09:52</var> BST Update - We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes. Aug <var data-var='date'>14</var>, <var data-var='time'>15:15</var> BST Monitoring - Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider. Aug <var data-var='date'>14</var>, <var data-var='time'>12:53</var> BST Update - We are continuing to investigate the root cause of intermittent card payment failures. We will provide a further update within the next 2 hours, or sooner if new information becomes available. Aug <var data-var='date'>14</var>, <var data-var='time'>09:39</var> BST Investigating - We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

PCI - Intermittent Card Payment Failures

Aug <var data-var='date'>16</var>, <var data-var='time'>21:35</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>16</var>, <var data-var='time'>21:33</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Aug <var data-var='date'>15</var>, <var data-var='time'>05:24</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>15</var>, <var data-var='time'>04:01</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Aug <var data-var='date'>14</var>, <var data-var='time'>16:18</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>14</var>, <var data-var='time'>14:23</var> BST Update - Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Aug <var data-var='date'>14</var>, <var data-var='time'>13:29</var> BST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>14</var>, <var data-var='time'>05:39</var> BST Monitoring - Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>23:44</var> BST Update - Twilio customers may be experiencing voice call failures from twilio phone numbers to Sky network subscribers in the United Kingdom.Twilio team is currently investigating this issue. We will provide another update as soon as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>23:40</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice failures from twilio phone numbers to Sky United Kingdom

Aug <var data-var='date'>13</var>, <var data-var='time'>22:25</var> BST Resolved - After a period of monitoring, we can confirm that the issue is fully resolved and all systems are back to normal operation. Aug <var data-var='date'>13</var>, <var data-var='time'>20:35</var> BST Monitoring - A fix has been deployed and all services are fully operational. Our team is actively monitoring performance to ensure continued stability. Aug <var data-var='date'>13</var>, <var data-var='time'>19:14</var> BST Investigating - We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Aug <var data-var='date'>13</var>, <var data-var='time'>16:14</var> BST Resolved - The root cause has been identified; a fix has now been applied. All systems are showing as operational across the board. Aug <var data-var='date'>13</var>, <var data-var='time'>15:32</var> BST Investigating - We are currently aware of intermittent card payment failures affecting transactions. Our card payment provider has identified the issue and is actively investigating. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

Aug <var data-var='date'>11</var>, <var data-var='time'>23:17</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>11</var>, <var data-var='time'>21:13</var> BST Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>17:18</var> BST Update - Our customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>15:11</var> BST Update - Our customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>14:15</var> BST Update - Our customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>14:13</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in Europe

Aug <var data-var='date'>11</var>, <var data-var='time'>22:45</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>11</var>, <var data-var='time'>18:19</var> BST Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>17:19</var> BST Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>17:15</var> BST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>11</var>, <var data-var='time'>17:12</var> BST Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telefonica network subscribers in Germany, and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>16:31</var> BST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>14:49</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>13:45</var> BST Identified - The Twilio team has identified the cause of this issue, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>13:31</var> BST Update - Our customers may be experiencing voice call failures from Twilio Phone Numbers to Telefonica network subscribers in Germany. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>11</var>, <var data-var='time'>13:28</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Germany

Aug <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:40</var> BST Monitoring - Twilio are observing successful recovery with the issue impacting Video Rooms in the IN1 region. The Twilio engineering team will continue to monitor to ensure full service recovery, and expect to provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:52</var> BST Update - Twilio are still investigating the issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and will provide another update in 8 hours or as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>11:21</var> BST Update - Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:50</var> BST Update - Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:07</var> BST Update - Twilio are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Issues Connecting to Video Rooms in the in1 region

Jul <var data-var='date'>24</var>, <var data-var='time'>13:41</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'>24</var>, <var data-var='time'>13:27</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Jul <var data-var='date'>21</var>, <var data-var='time'>15:51</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'>21</var>, <var data-var='time'>15:49</var> BST Monitoring - Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available Jul <var data-var='date'>21</var>, <var data-var='time'>13:46</var> BST Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Jul <var data-var='date'>21</var>, <var data-var='time'>11:20</var> BST Update - We are continuing to investigate this issue. Jul <var data-var='date'>21</var>, <var data-var='time'>11:15</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

Jul <var data-var='date'>17</var>, <var data-var='time'>15:03</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'>17</var>, <var data-var='time'>15:01</var> BST Update - We are continuing to monitor the implemented fix. We will provide another update in the next two hours. Jul <var data-var='date'>17</var>, <var data-var='time'>13:02</var> BST Update - We are continuing to monitor the implemented fix. We will provide another update in the next two hours. Jul <var data-var='date'>17</var>, <var data-var='time'>11:57</var> BST Update - We are continuing to monitor the implemented fix. We will provide another update in the next hour. Jul <var data-var='date'>17</var>, <var data-var='time'>11:04</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>10:33</var> BST Identified - The issue has been identified and a fix is being implemented Jul <var data-var='date'>17</var>, <var data-var='time'>10:26</var> BST Update - Race eSign is currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We are currently working to identify the root cause of this issue and implement a solution as quickly as possible Jul <var data-var='date'>17</var>, <var data-var='time'>10:25</var> BST Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>10:25</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Race eSign - Delay on qualified eSignatures

Jul <var data-var='date'>14</var>, <var data-var='time'>14:09</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'>14</var>, <var data-var='time'>13:43</var> BST Update - Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available Jul <var data-var='date'>14</var>, <var data-var='time'>09:35</var> BST Monitoring - Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Jul <var data-var='date'>13</var>, <var data-var='time'>15:41</var> BST Update - Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available. Jul <var data-var='date'>13</var>, <var data-var='time'>13:31</var> BST Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Jul <var data-var='date'>13</var>, <var data-var='time'>13:07</var> BST Update - We are continuing to investigate this issue. Jul <var data-var='date'>13</var>, <var data-var='time'>13:03</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from Twilio Phone Numbers to Portugal

Jul <var data-var='date'>14</var>, <var data-var='time'>03:44</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'>13</var>, <var data-var='time'>21:37</var> BST Update - Twilio are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Twilio team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available. Jul <var data-var='date'>13</var>, <var data-var='time'>21:32</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Direct Send Whatsapp Template Failures

Jul <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:56</var> BST Update - Ciptex customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. We are actively investigating this issue, and will provide another update in 8 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> BST Update - Ciptex customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. We are actively investigating this issue, and will provide another update in 4 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> BST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:04</var> BST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. We are actively investigating this issue, and will provide another update in 2 hours, or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:59</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Jul <var data-var='date'> 6</var>, <var data-var='time'>18:27</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:26</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Jul <var data-var='date'> 5</var>, <var data-var='time'>04:45</var> BST Resolved - As of 04:58 (CEST), the application and the v3 API are stable and fully operational. The root cause has been identified and the situation is now back to normal. The Public API and RACE ESign application are operating as expected. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:24</var> BST Update - Since 04:24 (CEST), Race ESign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the RACE ESign applications. We are currently investigating the root cause, and will provide an update as soon as we have more information. We apologise for the inconvenience. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:12</var> BST Update - Since 04:24 (CEST), RACE ESign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the RACE ESign application. We are currently investigating the root cause, and we will provide an update as soon as we have more information. We apologise for the inconvenience. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

RACE ESign - V3 Api & App Instability

Jun <var data-var='date'>29</var>, <var data-var='time'>14:10</var> BST Resolved - The incident that caused slowdowns and intermittent 500 errors on the web application and the API (v3) this morning is now resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>10:15</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Is Ciptex down?

Ciptex status is DEGRADED

Components with issues

Lastest published events

Segment - Intermittent Segment application login errors

Twilio - 1Console Login Unavailable

Twilio - Flex login errors with SSOv2

Ciptex Services, Components and Regions

Recent Ciptex events

Segment - Intermittent Segment application login errors

Twilio - 1Console Login Unavailable

Twilio - Flex login errors with SSOv2

Investigating a Potential Issue

Twilio - Voice Call Failures From Network Subscribers to Twilio United States Phone Numbers

SMS Delivery Failures from Twilio to Lycamobile United Kingdom