Jul <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:56</var> BST Update - Ciptex customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. We are actively investigating this issue, and will provide another update in 8 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> BST Update - Ciptex customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. We are actively investigating this issue, and will provide another update in 4 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> BST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:04</var> BST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. We are actively investigating this issue, and will provide another update in 2 hours, or as soon as more information becomes available. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:59</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Jul <var data-var='date'> 6</var>, <var data-var='time'>18:27</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:26</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Investigating a Potential Issue

Jul <var data-var='date'> 5</var>, <var data-var='time'>04:45</var> BST Resolved - As of 04:58 (CEST), the application and the v3 API are stable and fully operational. The root cause has been identified and the situation is now back to normal. The Public API and RACE ESign application are operating as expected. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:24</var> BST Update - Since 04:24 (CEST), Race ESign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the RACE ESign applications. We are currently investigating the root cause, and will provide an update as soon as we have more information. We apologise for the inconvenience. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:12</var> BST Update - Since 04:24 (CEST), RACE ESign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the RACE ESign application. We are currently investigating the root cause, and we will provide an update as soon as we have more information. We apologise for the inconvenience. Jul <var data-var='date'> 5</var>, <var data-var='time'>04:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

RACE ESign - V3 Api & App Instability

Jun <var data-var='date'>29</var>, <var data-var='time'>14:10</var> BST Resolved - The incident that caused slowdowns and intermittent 500 errors on the web application and the API (v3) this morning is now resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>10:15</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Jun <var data-var='date'>29</var>, <var data-var='time'>08:53</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>29</var>, <var data-var='time'>08:51</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Jun <var data-var='date'>27</var>, <var data-var='time'>00:01</var> BST Resolved - The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time. Jun <var data-var='date'>26</var>, <var data-var='time'>23:04</var> BST Update - Twilio monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Their engineers have been alerted and are investigating. We will provide an update when we have more details. Jun <var data-var='date'>26</var>, <var data-var='time'>23:02</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Intermittent 503 Errors at the Message Send Endpoint

Jun <var data-var='date'>25</var>, <var data-var='time'>19:43</var> BST Resolved - Console pages are now operating normally and are fully functional at this time. This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>17:32</var> BST Update - Twilio monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Their engineers have been alerted and are investigating. We will provide an update when we have more details. Jun <var data-var='date'>25</var>, <var data-var='time'>17:28</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Engineers are Investigating Issues with a Subset of Pages in Console

Jun <var data-var='date'>20</var>, <var data-var='time'>11:11</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>19</var>, <var data-var='time'>14:51</var> BST Update - We are continuing to investigate this issue. Jun <var data-var='date'>19</var>, <var data-var='time'>14:51</var> BST Update - We are continuing to investigate this issue. Jun <var data-var='date'>19</var>, <var data-var='time'>14:48</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

Jun <var data-var='date'>12</var>, <var data-var='time'>21:41</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>12</var>, <var data-var='time'>15:34</var> BST Update - Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Jun <var data-var='date'>12</var>, <var data-var='time'>15:32</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Delivery Delays and Failures from WhatsApp and Messenger Platform

Jun <var data-var='date'>12</var>, <var data-var='time'>14:34</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>11</var>, <var data-var='time'>21:38</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - SMS Delivery Failures from Multiple Networks in United Kingdom to a Subset of Twilio Long Codes

Jun <var data-var='date'>10</var>, <var data-var='time'>09:12</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>10</var>, <var data-var='time'>09:09</var> BST Update - Since 7:31 AM (UTC), we have been experiencing degraded performance affecting both the Race ESign application and the API v3. The main impact is increased latency in the execution of our processes. The Yousign engineering team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information. Jun <var data-var='date'>10</var>, <var data-var='time'>08:57</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Race ESign - Degraded performance on the Race ESign application

Jun <var data-var='date'>10</var>, <var data-var='time'>05:26</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'>10</var>, <var data-var='time'>04:46</var> BST Monitoring - Twilio are currently monitoring possible issues affecting voice calls. Customers could experience degradation during that time.Twilio will continue to monitor for system stability. We will provide another update ins 2 hours or soon as more information becomes available. Jun <var data-var='date'>10</var>, <var data-var='time'>04:39</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Degradation on Voice calls

Jun <var data-var='date'> 6</var>, <var data-var='time'>05:39</var> BST Resolved - Twilio are no longer experiencing high latency with video room sessions. This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>03:48</var> BST Monitoring - Twilio are observing recovery on the latency issue with video room sessions. They will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. Jun <var data-var='date'> 6</var>, <var data-var='time'>03:08</var> BST Update - Twilio are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available. Jun <var data-var='date'> 6</var>, <var data-var='time'>03:03</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - High Latency observed for Video Room Sessions

Jun <var data-var='date'> 4</var>, <var data-var='time'>21:47</var> BST Resolved - Twilio has completed their investigation and determined that this event did result in a subset of customer's impact. Twilio have contacted impacted customers to provide additional information about the incident. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:27</var> BST Update - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:24</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - SMS Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland

Jun <var data-var='date'> 2</var>, <var data-var='time'>16:31</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:06</var> BST Update - Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:05</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom

May <var data-var='date'>29</var>, <var data-var='time'>16:35</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>29</var>, <var data-var='time'>16:32</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'>26</var>, <var data-var='time'>16:45</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>26</var>, <var data-var='time'>15:35</var> BST Update - Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>26</var>, <var data-var='time'>15:31</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - High Error Rate for Programmable Video

May <var data-var='date'>19</var>, <var data-var='time'>06:47</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>19</var>, <var data-var='time'>06:20</var> BST Update - Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available. May <var data-var='date'>19</var>, <var data-var='time'>06:11</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Whatsapp conversations outbound delays

May <var data-var='date'>18</var>, <var data-var='time'>09:15</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>18</var>, <var data-var='time'>09:03</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'>15</var>, <var data-var='time'>06:47</var> BST Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally. May <var data-var='date'>15</var>, <var data-var='time'>04:48</var> BST Monitoring - Twilio has observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'>15</var>, <var data-var='time'>04:06</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. The Twilio network team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>15</var>, <var data-var='time'>04:04</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio -  Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

May <var data-var='date'>13</var>, <var data-var='time'>23:12</var> BST Resolved - Twilio has fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational. May <var data-var='date'>13</var>, <var data-var='time'>22:32</var> BST Update - Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>13</var>, <var data-var='time'>22:29</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio Accounts May Not Be Able to Capture Speech Using 

May <var data-var='date'>13</var>, <var data-var='time'>22:12</var> BST Resolved - The incident has been resolved and voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States are operating normally. May <var data-var='date'>13</var>, <var data-var='time'>10:42</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>19:15</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>15:40</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>10:36</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>01:15</var> BST Monitoring - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 10 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>21:01</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>19:14</var> BST Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>17:05</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States

May <var data-var='date'>12</var>, <var data-var='time'>17:08</var> BST Resolved - The incident has been resolved. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected. May <var data-var='date'>12</var>, <var data-var='time'>16:30</var> BST Update - We are aware that our upstream provider for the Race ESign service (Yousign) is currently experiencing instability. Since approximately 16:03 BST, customers may experience failures when attempting to send or sign documents via Race ESign, including HTTP errors and intermittent application issues. The Yousign engineering team is actively monitoring the situation. This is being investigated at the provider level and we will provide further updates in 1 hour or as they become available. May <var data-var='date'>12</var>, <var data-var='time'>16:22</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Race ESign – API & Application Instability

May <var data-var='date'> 9</var>, <var data-var='time'>13:23</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> BST Monitoring - The incident affecting cross region connectivity is now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> BST Update - Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>06:17</var> BST Update - Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>05:15</var> BST Update - Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>05:08</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Network Degradation Between Regions Impacting Voice Calls

May <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 8</var>, <var data-var='time'>10:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Is Ciptex down?

Ciptex status is DEGRADED

Components with issues

Lastest published events

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Investigating a Potential Issue

RACE ESign - V3 Api & App Instability

Ciptex Services, Components and Regions

Recent Ciptex events

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Investigating a Potential Issue

RACE ESign - V3 Api & App Instability

Investigating a Potential Issue

Investigating a Potential Issue

Twilio - Intermittent 503 Errors at the Message Send Endpoint

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Is Ciptex down?

Ciptex status is DEGRADED

Components with issues

Lastest published events

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Investigating a Potential Issue

RACE ESign - V3 Api & App Instability

Ciptex Services, Components and Regions

Recent Ciptex events

Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain

Investigating a Potential Issue

RACE ESign - V3 Api & App Instability

Investigating a Potential Issue

Investigating a Potential Issue

Twilio - Intermittent 503 Errors at the Message Send Endpoint

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!