May <var data-var='date'>19</var>, <var data-var='time'>06:47</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>19</var>, <var data-var='time'>06:20</var> BST Update - Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available. May <var data-var='date'>19</var>, <var data-var='time'>06:11</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Whatsapp conversations outbound delays

May <var data-var='date'>18</var>, <var data-var='time'>09:15</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'>18</var>, <var data-var='time'>09:03</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Investigating a Potential Issue

May <var data-var='date'>15</var>, <var data-var='time'>06:47</var> BST Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally. May <var data-var='date'>15</var>, <var data-var='time'>04:48</var> BST Monitoring - Twilio has observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'>15</var>, <var data-var='time'>04:06</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. The Twilio network team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>15</var>, <var data-var='time'>04:04</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio -  Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

May <var data-var='date'>13</var>, <var data-var='time'>23:12</var> BST Resolved - Twilio has fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational. May <var data-var='date'>13</var>, <var data-var='time'>22:32</var> BST Update - Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'>13</var>, <var data-var='time'>22:29</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio Accounts May Not Be Able to Capture Speech Using 

May <var data-var='date'>13</var>, <var data-var='time'>22:12</var> BST Resolved - The incident has been resolved and voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States are operating normally. May <var data-var='date'>13</var>, <var data-var='time'>10:42</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>19:15</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>15:40</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>10:36</var> BST Update - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>12</var>, <var data-var='time'>01:15</var> BST Monitoring - Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 10 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>21:01</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>19:14</var> BST Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>17:05</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States

May <var data-var='date'>12</var>, <var data-var='time'>17:08</var> BST Resolved - The incident has been resolved. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected. May <var data-var='date'>12</var>, <var data-var='time'>16:30</var> BST Update - We are aware that our upstream provider for the Race ESign service (Yousign) is currently experiencing instability. Since approximately 16:03 BST, customers may experience failures when attempting to send or sign documents via Race ESign, including HTTP errors and intermittent application issues. The Yousign engineering team is actively monitoring the situation. This is being investigated at the provider level and we will provide further updates in 1 hour or as they become available. May <var data-var='date'>12</var>, <var data-var='time'>16:22</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Race ESign – API & Application Instability

May <var data-var='date'> 9</var>, <var data-var='time'>13:23</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 9</var>, <var data-var='time'>12:25</var> BST Monitoring - The incident affecting cross region connectivity is now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> BST Update - Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>06:17</var> BST Update - Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>05:15</var> BST Update - Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 9</var>, <var data-var='time'>05:08</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Network Degradation Between Regions Impacting Voice Calls

May <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 8</var>, <var data-var='time'>10:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'> 8</var>, <var data-var='time'>09:40</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 8</var>, <var data-var='time'>08:32</var> BST Monitoring - Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates. We will provide another update in 2 hours or as soon as more information becomes available May <var data-var='date'> 8</var>, <var data-var='time'>04:18</var> BST Update - We continue to monitor the degradation affecting multiple Twilio products. Customers may experience higher than normal wait times as a result. We will update you in 2 hours, or sooner if we have more information. May <var data-var='date'> 8</var>, <var data-var='time'>03:36</var> BST Update - This issue appears to be related to an ongoing issue affecting AWS in the US-EAST-1 region. We are actively monitoring the situation and will update you when we know more. May <var data-var='date'> 8</var>, <var data-var='time'>01:45</var> BST Update - Twilio monitoring systems have detected an intermittent issue causing 5.xx errors affecting their APIs. We will update you when we know more. May <var data-var='date'> 8</var>, <var data-var='time'>01:32</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - degradation to multiple services

May <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 7</var>, <var data-var='time'>08:59</var> BST Update - Twilio has observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>14:14</var> BST Update - Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and is monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>09:10</var> BST Update - Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. May <var data-var='date'> 4</var>, <var data-var='time'>09:53</var> BST Monitoring - Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. May <var data-var='date'> 3</var>, <var data-var='time'>14:36</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. May <var data-var='date'> 3</var>, <var data-var='time'>09:28</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 2</var>, <var data-var='time'>19:06</var> BST Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twiloo team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 2</var>, <var data-var='time'>19:04</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

May <var data-var='date'> 7</var>, <var data-var='time'>22:59</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> BST Monitoring - Twilio has observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> BST Update - Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 7</var>, <var data-var='time'>13:53</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice call failures from Germany network subscribers to Germany numbers.

May <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> BST Update - Twilio monitoring systems have detected a potential issue with inbound calls failing via the carrier Telefonica in Germany. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details. May <var data-var='date'> 7</var>, <var data-var='time'>13:37</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'> 6</var>, <var data-var='time'>23:30</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 6</var>, <var data-var='time'>18:03</var> BST Update - Twilio are experiencing intermittent call failures to Spain. Their engineers are working with their carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 6</var>, <var data-var='time'>17:58</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Intermittent Call Failures to Spain

May <var data-var='date'> 6</var>, <var data-var='time'>12:27</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 6</var>, <var data-var='time'>12:05</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'> 2</var>, <var data-var='time'>05:52</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 1</var>, <var data-var='time'>22:48</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. May <var data-var='date'> 1</var>, <var data-var='time'>22:16</var> BST Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom.Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 1</var>, <var data-var='time'>19:27</var> BST Update - We are continuing to investigate this issue. May <var data-var='date'> 1</var>, <var data-var='time'>19:26</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. May <var data-var='date'> 1</var>, <var data-var='time'>19:24</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

May <var data-var='date'> 1</var>, <var data-var='time'>02:09</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 1</var>, <var data-var='time'>00:43</var> BST Monitoring - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>22:24</var> BST Identified - Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>20:15</var> BST Update - Twilio customers may be experiencing voice call audio quality degradation between twilio phone numbers and network subscribers on multiple networks in the United Kingdom. Twilio engineers are actively investigating this issue. We will provide an update as soon as more information becomes available. Apr <var data-var='date'>30</var>, <var data-var='time'>20:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - voice call audio quality degradation between Twilio phone numbers and multiple networks in United Kingdom

May <var data-var='date'> 1</var>, <var data-var='time'>02:05</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. May <var data-var='date'> 1</var>, <var data-var='time'>00:50</var> BST Update - OKTA engineering team have found a service disruption when logging on to the OP1 Preview environment. Following the completion of their initial infrastructure rollback, we have confirmed that the underlying service instability persists, indicating a more complex root cause. While their primary focus has been on immediate technical mitigation to stabilize the environment, further analysis reveals that the issue extends beyond the initial proxy configuration. They have now escalated this internally for a comprehensive audit. Emergency routing measures are being evaluated to restore service for critical workflows while we work to isolate and resolve the impact. May <var data-var='date'> 1</var>, <var data-var='time'>00:43</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

OKTA - Users unable to login in to preview environment

Apr <var data-var='date'>29</var>, <var data-var='time'>20:22</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'>29</var>, <var data-var='time'>15:51</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'>27</var>, <var data-var='time'>22:45</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'>27</var>, <var data-var='time'>21:30</var> BST Monitoring - Twilio engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available. Apr <var data-var='date'>27</var>, <var data-var='time'>19:59</var> BST Update - Twilio engineers have identified an issue with Increased rates of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available. Apr <var data-var='date'>27</var>, <var data-var='time'>19:53</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Increased rate of 11200 warnings from Programmable Video

Apr <var data-var='date'>21</var>, <var data-var='time'>13:34</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'>21</var>, <var data-var='time'>13:34</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'>15</var>, <var data-var='time'>15:00</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'>15</var>, <var data-var='time'>14:27</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:26</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:10</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'> 7</var>, <var data-var='time'>18:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:19</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Lastest published events

Twilio - Whatsapp conversations outbound delays

Investigating a Potential Issue

Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

Ciptex Services, Components and Regions

Recent Ciptex events

Twilio - Whatsapp conversations outbound delays

Investigating a Potential Issue

Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

Twilio Accounts May Not Be Able to Capture Speech Using

Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States

Race ESign – API & Application Instability

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Is Ciptex down?

Ciptex status is DEGRADED

Components with issues

Lastest published events

Twilio - Whatsapp conversations outbound delays

Investigating a Potential Issue

Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

Ciptex Services, Components and Regions

Recent Ciptex events

Twilio - Whatsapp conversations outbound delays

Investigating a Potential Issue

Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

Twilio Accounts May Not Be Able to Capture Speech Using

Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States

Race ESign – API & Application Instability

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!