Apr <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Apr <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Investigating a Potential Issue

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:10</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Apr <var data-var='date'> 7</var>, <var data-var='time'>18:09</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:19</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:16</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Apr <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:29</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Apr <var data-var='date'> 2</var>, <var data-var='time'>09:10</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Mar <var data-var='date'>30</var>, <var data-var='time'>15:37</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>30</var>, <var data-var='time'>15:09</var> BST Monitoring - Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.Mar <var data-var='date'>30</var>, <var data-var='time'>14:53</var> BST Update - Twilio engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.Mar <var data-var='date'>30</var>, <var data-var='time'>14:50</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Flex Insights – Playback Failing for External Recordings

Mar <var data-var='date'>26</var>, <var data-var='time'>13:07</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>26</var>, <var data-var='time'>12:39</var> GMT Monitoring - Twilio are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. Twilio have implemented a fix and is currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.Mar <var data-var='date'>26</var>, <var data-var='time'>11:31</var> GMT Update - Twilio are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. The Twilio engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.Mar <var data-var='date'>26</var>, <var data-var='time'>11:29</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Issues Storing Video Recordings Containing Unicode Characters

Mar <var data-var='date'>25</var>, <var data-var='time'>12:06</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>25</var>, <var data-var='time'>11:41</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Mar <var data-var='date'>25</var>, <var data-var='time'>10:31</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>25</var>, <var data-var='time'>10:28</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Mar <var data-var='date'>23</var>, <var data-var='time'>12:57</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>23</var>, <var data-var='time'>11:57</var> GMT Update - Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Twilio engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.Mar <var data-var='date'>23</var>, <var data-var='time'>11:51</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Issues with Authentication in Twilio Flex

Mar <var data-var='date'>19</var>, <var data-var='time'>16:53</var> GMT Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.Mar <var data-var='date'>19</var>, <var data-var='time'>16:04</var> GMT Monitoring - Twilio have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.Mar <var data-var='date'>19</var>, <var data-var='time'>13:38</var> GMT Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, and Denmark. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.Mar <var data-var='date'>19</var>, <var data-var='time'>13:35</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries

Mar <var data-var='date'>19</var>, <var data-var='time'>01:02</var> GMT Resolved - The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.Mar <var data-var='date'>18</var>, <var data-var='time'>22:45</var> GMT Update - We are continuing to investigate this issue.Mar <var data-var='date'>18</var>, <var data-var='time'>21:36</var> GMT Update - Twilio monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Their engineers have been alerted and are investigating. We will provide an update when we have more details.Mar <var data-var='date'>18</var>, <var data-var='time'>21:33</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - On Call Engineers are Investigating High latency impacting outgoing messages for msg-send

Mar <var data-var='date'>16</var>, <var data-var='time'>19:30</var> GMT Resolved - Twilio are no longer experiencing reported errors for Conversations. This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>16:55</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Conversations Errors

Mar <var data-var='date'>16</var>, <var data-var='time'>19:22</var> GMT Resolved - The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.Mar <var data-var='date'>16</var>, <var data-var='time'>18:05</var> GMT Update - Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Twilio engineers have been alerted and are investigation. We will post another update in 30 minutes.Mar <var data-var='date'>16</var>, <var data-var='time'>18:02</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Issues with Status CallBack Webhooks for WhatsApp

Mar <var data-var='date'>16</var>, <var data-var='time'>18:46</var> GMT Resolved - The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.Mar <var data-var='date'>16</var>, <var data-var='time'>16:43</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Errors Accessing Pages in Console

Mar <var data-var='date'>13</var>, <var data-var='time'>18:43</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>13</var>, <var data-var='time'>18:36</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Mar <var data-var='date'>13</var>, <var data-var='time'>09:09</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'>13</var>, <var data-var='time'>08:37</var> GMT Monitoring - A fix has been implemented, and the Cloudflare Engineering team are monitoring the results.Mar <var data-var='date'>13</var>, <var data-var='time'>08:36</var> GMT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>13</var>, <var data-var='time'>08:27</var> GMT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>13</var>, <var data-var='time'>07:37</var> GMT Update - Cloudflare is investigating intermittent issues with Cloudflare Dashboard and related APIs. These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.Mar <var data-var='date'>13</var>, <var data-var='time'>07:35</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Cloudflare Dashboard and Cloudflare API service issues

Mar <var data-var='date'>10</var>, <var data-var='time'>03:03</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:24</var> GMT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 9</var>, <var data-var='time'>20:23</var> GMT Identified - Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.Mar <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Segment - Degraded performance in Audiences and Journeys UI

Mar <var data-var='date'> 9</var>, <var data-var='time'>20:21</var> GMT Resolved - Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.Mar <var data-var='date'> 9</var>, <var data-var='time'>19:14</var> GMT Update - Twilio monitoring systems have detected a potential issue with Flex agent page. Their engineers have been alerted and are investigating. We will provide an update when we have more details.Mar <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - On Call Engineers are Investigating a potential issue with Flex agent page

Mar <var data-var='date'> 5</var>, <var data-var='time'>22:45</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Mar <var data-var='date'> 5</var>, <var data-var='time'>22:35</var> GMT Monitoring - Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>18:52</var> GMT Update - Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.Mar <var data-var='date'> 5</var>, <var data-var='time'>18:43</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Potential issue affecting Twilio WhatsApp Sender Details

Feb <var data-var='date'>27</var>, <var data-var='time'>19:20</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Feb <var data-var='date'>27</var>, <var data-var='time'>19:18</var> GMT Update - We are continuing to investigate this issue.Feb <var data-var='date'>27</var>, <var data-var='time'>19:13</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Delays using Taskrouter and Flex

Feb <var data-var='date'>25</var>, <var data-var='time'>14:51</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Feb <var data-var='date'>25</var>, <var data-var='time'>13:59</var> GMT Monitoring - Twilio have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.Feb <var data-var='date'>25</var>, <var data-var='time'>12:00</var> GMT Update - We are continuing to investigate this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>11:55</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes

Feb <var data-var='date'>24</var>, <var data-var='time'>00:36</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Feb <var data-var='date'>23</var>, <var data-var='time'>21:21</var> GMT Update - Twilio customers may be experiencing voice calls post dial delay from twilio phone numbers to United States. Twilio engineering team is investigating the issue. We will provide another update as soon as more information becomes available.Feb <var data-var='date'>23</var>, <var data-var='time'>21:17</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - voice call post dial delay from twilio phone numbers to United States

Feb <var data-var='date'>20</var>, <var data-var='time'>22:24</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Feb <var data-var='date'>20</var>, <var data-var='time'>21:55</var> GMT Update - Twilio monitoring systems have detected a potential issue with Programmable Voice - TwiML. Their engineering team has been alerted and are actively investigating. We will update as soon as we have more information.Feb <var data-var='date'>20</var>, <var data-var='time'>21:52</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Investigating a Potential Issue with Programmable Voice TwiML

Feb <var data-var='date'>18</var>, <var data-var='time'>14:46</var> GMT Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.Feb <var data-var='date'>18</var>, <var data-var='time'>10:06</var> GMT Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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Twilio - Flex Insights – Playback Failing for External Recordings

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Is Ciptex down?

Ciptex status is DEGRADED

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Twilio - Flex Insights – Playback Failing for External Recordings

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