Oct <var data-var='date'> 1</var>, <var data-var='time'>23:55</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:31</var> BST Update - Twilio have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:35</var> BST Monitoring - Twilio have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:25</var> BST Identified - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:50</var> BST Update - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:45</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain

Sep <var data-var='date'>29</var>, <var data-var='time'>11:57</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>29</var>, <var data-var='time'>11:43</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Investigating a Potential Issue

Sep <var data-var='date'>29</var>, <var data-var='time'>04:42</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>28</var>, <var data-var='time'>23:53</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>23:27</var> BST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>20:59</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 8 hours or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>15:15</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 4 hours or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>13:24</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>11:48</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>11:46</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom

Sep <var data-var='date'>28</var>, <var data-var='time'>22:46</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>28</var>, <var data-var='time'>21:00</var> BST Update - Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating, and we will provide an update when we have more details. Sep <var data-var='date'>28</var>, <var data-var='time'>20:58</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Sep <var data-var='date'>25</var>, <var data-var='time'>00:25</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>24</var>, <var data-var='time'>11:52</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Sep <var data-var='date'>24</var>, <var data-var='time'>08:17</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep <var data-var='date'>24</var>, <var data-var='time'>00:11</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Sep <var data-var='date'>23</var>, <var data-var='time'>20:39</var> BST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>23</var>, <var data-var='time'>20:35</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone to the United Kingdom of Great Britain and Northern Ireland

Sep <var data-var='date'>24</var>, <var data-var='time'>19:05</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>24</var>, <var data-var='time'>18:46</var> BST Update - Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204. Twilio engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available. Sep <var data-var='date'>24</var>, <var data-var='time'>18:42</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204

Sep <var data-var='date'>23</var>, <var data-var='time'>01:39</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>22</var>, <var data-var='time'>23:03</var> BST Identified - Twilio team has identified the cause and is actively clearing stuck tasks to restore data accuracy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>22</var>, <var data-var='time'>21:55</var> BST Update - Twilio are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Twilio engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>22</var>, <var data-var='time'>21:48</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data

Sep <var data-var='date'>22</var>, <var data-var='time'>02:02</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>22</var>, <var data-var='time'>01:01</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Sep <var data-var='date'>16</var>, <var data-var='time'>00:02</var> BST Resolved - Twilio engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time. Sep <var data-var='date'>15</var>, <var data-var='time'>23:28</var> BST Update - Twilio engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'>15</var>, <var data-var='time'>21:17</var> BST Monitoring - Twilio have identified an issue whereby some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers may see a SIP 488 responses for those requests. The Twilio engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'>15</var>, <var data-var='time'>21:13</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Inbound SIP Calls With OPUS Codec Only Blocked

Sep <var data-var='date'>15</var>, <var data-var='time'>18:09</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>15</var>, <var data-var='time'>16:44</var> BST Update - Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>15</var>, <var data-var='time'>16:42</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Video Room Settings Not Loading

Sep <var data-var='date'>14</var>, <var data-var='time'>18:29</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>14</var>, <var data-var='time'>13:58</var> BST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'>14</var>, <var data-var='time'>12:58</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>14</var>, <var data-var='time'>10:52</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'>14</var>, <var data-var='time'>10:51</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq

Sep <var data-var='date'>14</var>, <var data-var='time'>12:57</var> BST Resolved - Following further investigation, we can confirm that no services were impacted by this issue. We are marking this incident as resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>12:11</var> BST Identified - Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible. Sep <var data-var='date'>14</var>, <var data-var='time'>11:19</var> BST Update - Race ESign is experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible. Sep <var data-var='date'>14</var>, <var data-var='time'>11:15</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Race ESign - Slowdown on processor

Sep <var data-var='date'>11</var>, <var data-var='time'>15:36</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>11</var>, <var data-var='time'>15:34</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Sep <var data-var='date'>10</var>, <var data-var='time'>16:42</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'>10</var>, <var data-var='time'>15:46</var> BST Update - We are continuing to investigate this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>15:31</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

SSO Login Issues with the Segment App

Sep <var data-var='date'> 9</var>, <var data-var='time'>21:28</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 9</var>, <var data-var='time'>21:24</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:22</var> BST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 9</var>, <var data-var='time'>18:59</var> BST Update - Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 9</var>, <var data-var='time'>18:53</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States

Sep <var data-var='date'> 5</var>, <var data-var='time'>23:05</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> BST Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available. Sep <var data-var='date'> 5</var>, <var data-var='time'>13:13</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available. Sep <var data-var='date'> 5</var>, <var data-var='time'>08:50</var> BST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. Sep <var data-var='date'> 4</var>, <var data-var='time'>23:02</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>22:08</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Voice call failures from a subset of Twilio phone numbers to Switzerland

Sep <var data-var='date'> 4</var>, <var data-var='time'>22:11</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:47</var> BST Monitoring - Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally. The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again. We will provide a further update once the backlog is fully delivered. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:49</var> BST Identified - This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes. Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers. Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent. We will provide an update within the next hour, or as soon as one is made available to us. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> BST Update - Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all. The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected. No action is required on your side. We will post a new update as soon as we know more, and we are sorry for the disruption this is causing. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:41</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Delayed or failed email delivery to Microsoft sender addresses

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:54</var> BST Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> BST Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:29</var> BST Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:08</var> BST Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:07</var> BST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:02</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries

Sep <var data-var='date'> 2</var>, <var data-var='time'>16:23</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> BST Monitoring - The provider is reporting that they have not observed any further errors, and QES signatures are completing normally. We are currently confirming with the provider that the root cause has been definitively resolved. We will keep monitoring the service closely and will send a final update once we have this confirmation. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:34</var> BST Update - We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected. This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:32</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Intermittent E-Signature Failures

Sep <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> BST Resolved - The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:29</var> BST Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>14:17</var> BST Identified - Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

SMS Delivery Delays from Twilio to H3G United Kingdom

Sep <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> BST Resolved - The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> BST Update - Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio - Increase in 502 HTTP Responses for REST API and Console

Sep <var data-var='date'> 1</var>, <var data-var='time'>17:49</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:48</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Sep <var data-var='date'> 1</var>, <var data-var='time'>16:43</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> BST Update - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:53</var> BST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:39</var> BST Monitoring - We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:55</var> BST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:53</var> BST Investigating - Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Voice Call Failures between Twilio and Multiple Networks in Multiple Countries

Sep <var data-var='date'> 1</var>, <var data-var='time'>14:07</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:14</var> BST Monitoring - We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:44</var> BST Update - Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:40</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Firebase Outage Impacting Notification Delivery for Twilio Customers

Aug <var data-var='date'>31</var>, <var data-var='time'>15:28</var> BST Resolved - Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation. Aug <var data-var='date'>30</var>, <var data-var='time'>08:54</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available. Aug <var data-var='date'>29</var>, <var data-var='time'>23:12</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 10 hours or as soon as more information becomes available. Aug <var data-var='date'>29</var>, <var data-var='time'>12:42</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. Aug <var data-var='date'>29</var>, <var data-var='time'>03:12</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>23:07</var> BST Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>21:54</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>20:23</var> BST Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>19:19</var> BST Update - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>15:25</var> BST Monitoring - Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Aug <var data-var='date'>28</var>, <var data-var='time'>08:02</var> BST Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>21:59</var> BST Update - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>15:46</var> BST Update - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>13:54</var> BST Identified - Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>12:48</var> BST Update - We are continuing to investigate this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>12:47</var> BST Update - Our customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>12:45</var> BST Investigating - We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

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