Jul <var data-var='date'>27</var>, <var data-var='time'>09:51</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>09:47</var> EDT Update - 9:15 AM EST — Investigating We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time. 9:41 AM EST — Resolved This incident has been resolved. Import Tool functionality has returned to normal and all delayed imports have been processed. We apologize for any inconvenience. Duration: 26 minutes Jul <var data-var='date'>27</var>, <var data-var='time'>09:46</var> EDT Investigating - We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time.

Import Tool

Oct <var data-var='date'>29</var>, <var data-var='time'>21:24</var> EDT Resolved - Microsoft has confirmed that all affected Azure services have been fully restored. Cigo Tracker systems were back to normal operation as of 16:59 EST. Following service stabilization, we have now reverted from our backup environment back to our primary infrastructure. All systems are operating normally, and performance remains stable. If you wish to receive the official Microsoft incident report once it is published, please email us at support@cigotracker.com , and we will make it available to you as soon as we receive it. Thank you for your patience and understanding throughout this Azure service disruption. Oct <var data-var='date'>29</var>, <var data-var='time'>16:59</var> EDT Monitoring - We have successfully bypassed the Azure Front Door issue. While Azure continues to experience a global outage, Cigo Tracker remains fully operational through our failover. Please note that Cigo Tracker is currently accessible only via https://app.cigotracker.com . We will continue to closely monitor system performance and provide updates as the situation with Microsoft Azure progresses. Thank you for your continued patience and understanding. Oct <var data-var='date'>29</var>, <var data-var='time'>15:15</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>29</var>, <var data-var='time'>15:12</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>29</var>, <var data-var='time'>15:02</var> EDT Update - To ensure our clients’ operations remain uninterrupted, we have activated our failover. You can access the Cigo Tracker platform directly at https://app.cigotracker.com . Please note that our main website (home page) will remain temporarily inaccessible during this period. This decision was made intentionally to prioritize platform uptime and maintain delivery operations for all clients. Microsoft is actively deploying their last known good configuration and has begun recovering nodes to restore full connectivity. While progress is ongoing, Microsoft has indicated that protective safeguards are extending the overall recovery time. We will keep the system status as Degraded until we have collected sufficient data to confirm full stability, at which point we will mark the system as Operational. You can monitor Azure’s live updates here: https://azure.status.microsoft/en-us/status All times are reported in Eastern Standard Time (EST). Thank you for your patience and understanding as we continue to monitor and provide updates in real time. Oct <var data-var='date'>29</var>, <var data-var='time'>13:10</var> EDT Identified - We’re aware of a Microsoft Azure service disruption that began around 16:00 UTC (12:00 PM EST) and is currently affecting the availability of some Cigo Tracker services. The issue is related to Azure Front Door (AFD), which is also impacting access to the Azure Portal and other Azure-hosted systems globally. Microsoft has acknowledged the issue and is actively working on mitigation steps, including failover options for affected infrastructure. Their latest update was posted at 16:57 UTC (12:57 PM EST) on October 29, 2025, confirming that investigations are ongoing. Our team continues to monitor the situation closely and will provide additional updates as Microsoft releases more information or once services stabilize. For live updates directly from Microsoft, you can check the Azure Status Page here: 🔗 https://azure.status.microsoft/en-us/status Thank you for your patience and understanding. Oct <var data-var='date'>29</var>, <var data-var='time'>12:09</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>29</var>, <var data-var='time'>11:58</var> EDT Investigating - We are currently experiencing service disruptions due to a Microsoft Azure outage affecting Cigo Tracker’s infrastructure. Our team is actively monitoring the situation and working closely with Microsoft to restore full functionality as soon as possible. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.

Incident Notice: Microsoft Azure Outage

Oct <var data-var='date'>12</var>, <var data-var='time'>00:15</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>10</var>, <var data-var='time'>15:28</var> EDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>10</var>, <var data-var='time'>15:26</var> EDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>10</var>, <var data-var='time'>15:25</var> EDT Scheduled - Scheduled Maintenance: Infrastructure Upgrade Start time: October 12, 2025 at 00:00 EDT (04:00 GMT) Duration: Approximately 15 minutes Impact: Temporary interruption to job-related processes As part of Cigo Tracker’s continued growth and expansion, we’ll be performing an infrastructure upgrade to support increased capacity and future developments. During this short maintenance window, the platform will remain accessible; however, processes related to creating, updating, or deleting jobs will be temporarily paused. All other features will continue to operate normally. We appreciate your understanding and support as we continue to scale Cigo Tracker for the future. Status: Scheduled

Scheduled Maintenance: Infrastructure Upgrade

Sep <var data-var='date'>15</var>, <var data-var='time'>16:24</var> EDT Resolved - The SSL certification issue that impacted several internal services, including the Import Tool and the Confirmation module notifications, has been fully resolved. All affected services are now fully operational. We have implemented safeguards to prevent similar issues during future SSL certification rotations. Thank you for your patience and understanding throughout this incident. Sep <var data-var='date'>15</var>, <var data-var='time'>14:52</var> EDT Update - We have resolved the issues affecting the Import Tool and the Confirmation module notifications. Both are now fully operational. Our team is currently working on finalizing the recovery of a few remaining automated functions that may still be degraded. We will provide another update once all affected services are fully restored. Sep <var data-var='date'>15</var>, <var data-var='time'>14:12</var> EDT Identified - We recently experienced unexpected issues with SSL certification that disrupted database connections for several of our internal services. The Import Tool was initially affected but has since been fully restored. During our investigation, we also identified that the issue impacted the notifications subsystem for the Confirmation module, which relies on SMS and email sending. While the Import Tool is now operating normally, we are still working to restore full connectivity for Confirmation module notifications, along with a few other automated functions that may currently be degraded. Our engineering team has identified the root cause and is implementing safeguards to prevent similar issues during future SSL certification rotations. We sincerely apologize for the disruption and will continue to provide updates until all affected services are fully restored.

SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications

Sep <var data-var='date'>15</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:51</var> EDT Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 10 minutes at any time between 03:00:00 GMT and 04:00:00 GMT on Monday, September 15, 2025. This corresponds to 11:00 PM (September 14, 2025) to 12:00 AM (September 15, 2025) Eastern Daylight Time. As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected. We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance – Service Interruption on September 14, 2025

Aug <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>25</var>, <var data-var='time'>17:14</var> EDT Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 10 minutes at any time between 03:00:00 GMT and 04:00:00 GMT on Monday, August 11, 2025. This corresponds to 11:00 PM (August 10, 2025) to 12:00 AM (August 11, 2025) Eastern Daylight Time. As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected. We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance – Service Interruption on August 11, 2025

Jul <var data-var='date'>18</var>, <var data-var='time'>15:10</var> EDT Resolved - The web application outage has been resolved, and all systems are currently operating normally. While we've successfully isolated the scope of the issue, there are still some contributing factors that remain under investigation. Our team is continuing to analyze the event to determine the full root cause of today's outage and to implement measures that prevent recurrence. We sincerely appreciate your patience and apologize again for the disruption. Jul <var data-var='date'>18</var>, <var data-var='time'>13:59</var> EDT Monitoring - The web application is now accessible again at https://app.cigotracker.com. We are closely monitoring system performance to ensure stability and confirm that all services are functioning as expected. We were also seeing some issues accessing the Cigo Tracker landing page (https://cigotracker.com), but this was also just reestablished. Thank you for your continued patience. We’ll provide another update once the incident is fully resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>12:28</var> EDT Investigating - Our web application is currently unavailable. We’re actively investigating the cause of the outage. Earlier today, we performed some database changes which have since been reverted. We're currently assessing whether these changes contributed to the issue and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience this is causing and appreciate your patience while we work to resolve the problem. Further updates will follow shortly.

Incident: Web Application Outage

Jun <var data-var='date'>23</var>, <var data-var='time'>17:00</var> EDT Resolved - The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation. Jun <var data-var='date'>23</var>, <var data-var='time'>16:16</var> EDT Identified - We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps. Jun <var data-var='date'>23</var>, <var data-var='time'>16:08</var> EDT Investigating - We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.

Degraded Platform Performance Due to Ongoing System Update

Jun <var data-var='date'>16</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>00:14</var> EDT Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 AM GMT and 04:00 AM GMT on Monday, June 16th, 2025. This corresponds to 11:00 PM (Sunday, June 15th) to 12:00 AM (Monday, June 16th) Eastern Daylight Time. As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected. We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance – Service Interruption on June 16th

Apr <var data-var='date'>14</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>16:47</var> EDT Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 AM GMT and 04:00 AM GMT on Monday, April 14th, 2025. This corresponds to 11:00 PM (Sunday, April 13th) to 12:00 AM (Monday, April 14th) Eastern Daylight Time. As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected. We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance – Service Interruption on April 13th, 2025

Mar <var data-var='date'>18</var>, <var data-var='time'>23:35</var> EDT Resolved - After monitoring the situation over the past few hours, we can confirm that the immediate impact of the outage has been fully mitigated. Our services are stable, and network performance has returned to normal. We will provide a more detailed post-mortem once we receive a conclusive report from Microsoft's Azure Operations Support (OSS) team. Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. Mar <var data-var='date'>18</var>, <var data-var='time'>20:44</var> EDT Monitoring - We want to inform you that we recently experienced network degradation affecting our services due to an ongoing issue within Microsoft's Azure infrastructure in the East US region. What Happened? According to Azure, between 13:09 UTC and 18:51 UTC, a fiber cut impacted network capacity in the region, leading to intermittent connectivity loss and increased latency. While Azure has since mitigated the issue, we observed disruptions in our own services between 7:20 PM and 8:27 PM (Eastern Time), specifically affecting connections between the Cigo Tracker web app and our Redis service. Current Status As of 8:27 PM UTC, network latencies have returned to normal, and service stability has been restored. However, to ensure a prompt and complete resolution, we have escalated this matter to Azure's Operations Support with a critical priority. We appreciate your patience and will continue monitoring the situation closely. If you experience any further issues, please reach out to our support team.

Network Degradation Impacting Cigo Services

Feb <var data-var='date'>23</var>, <var data-var='time'>23:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>10:53</var> EST Scheduled - Please be advised that due to routine maintenance on our Azure Database server instances, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 AM GMT and 04:00 AM GMT on Monday, February 24th, 2025. This corresponds to 10:00 PM to 11:00 PM Eastern Standard Time on Sunday, February 23rd, 2025. As provided by the Azure OSS team, the exact time of the maintenance within this one-hour window is not specified, but a brief drop in connectivity should be expected. We appreciate your understanding and cooperation during this brief downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance – Service Interruption on February 23rd, 2025

Nov <var data-var='date'>14</var>, <var data-var='time'>22:15</var> EST Resolved - On November 14th, at approximately 10:15 PM, during a planned network maintenance session, we undertook a migration of core network routing resources. Unfortunately, this migration inadvertently impacted our DNS records, causing DNS Probe errors for some customers attempting to access our services. To address the issue, our operations team promptly remapped the affected DNS records and adjusted network restriction rules to restore connectivity. The total downtime was less than one hour. The root cause of this incident was an unforeseen interaction between the migration process and automatic changes to both networking rules and DNS records. While this was an unanticipated challenge, we’re grateful for the swift recovery efforts of our operations team. The issue has been fully resolved, and measures have been implemented to mitigate the risk of similar occurrences in the future. If you are still experiencing connectivity issues, we recommend: 1. Allowing additional time for DNS propagation to reach your network. 2. Performing a DNS flush on your network or operating system. If the issue persists, please contact us at support@cigotracker.com, and we’ll be happy to assist you. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this time.

DNS and Network Downtime for cigotracker.com and cigopay.com

Sep <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>15</var>, <var data-var='time'>08:42</var> EDT Scheduled - Please be advised that due to routine maintenance on our Azure Database servers, our services will be temporarily unavailable for approximately 5 to 15 minutes at any time between 03:00 GMT and 04:00 GMT on Monday, September 2nd, 2024. This corresponds to 11:00 PM to 12:00 AM Eastern Daylight Time on Sunday, September 1st, 2024. The maintenance window provided by the Azure OSS team does not specify the exact time the maintenance will occur, but it will take place within the hour mentioned above. We appreciate your understanding and cooperation during this brief period of downtime. Please let us know if you have any questions or concerns. Thank you for your continued support.

Scheduled Database Maintenance - Service Interruption on September 2nd, 2024

Aug <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT Resolved - Incident Summary: On August 11th, a significant issue occurred with the Email Consumer in the Notification Service. The Email Consumer stopped functioning at approximately 8:00 PM EDT, leading to a series of cascading issues within the Notification Service. This incident did not impact the rest of the Cigo Tracker service. Timeline of Events: - 8:00 PM EDT: The Email Consumer ceased functioning. - 8:00 PM - 7:00 AM EDT: Messages began queuing at a significantly reduced rate. - 7:00 AM - 10:00 AM EDT: The rate at which messages were queued increased substantially. - 11:00 AM - 2:08 PM EDT: The Email queue reached its capacity, resulting in the rejection of new messages. During this period, both email and SMS message publishing were halted, despite the expectation that only the Email queue should have been affected. Impact: - The system experienced a complete halt in both email and SMS message publishing between 11:00 AM and 2:08 PM EDT, affecting communication and potentially leading to delays in message delivery. Root Cause: - There is a suspected code-logic error that may be causing incorrect checks on the queues, leading to the stoppage of both email and SMS publishing when the Email queue reaches its capacity. Actions Taken: - An alert was sent to the appropriate internal communications channel when the Email Consumer failed. However, due to a configuration issue, the notification was not received by the intended recipients at the time of the failure. - The issue was remediated at around 2:00 PM EDT by restarting the Email Consumer and fixing the Email queue. Adjustments have been made to the channel configuration to include additional team members and ensure quicker responses in the future. Next Steps: - Investigate the root cause of the Email queue failure. - Determine why reaching the maximum queue size for emails also impacted the SMS queue. - Ensure that the monitoring and alerting systems are fully operational and that all team members are notified promptly of any critical failures. - Conduct a thorough review of the queue management logic to identify and rectify any underlying issues. Conclusion: We are taking appropriate actions to prevent this issue from recurring. Our team is committed to ensuring the reliability of the Notification Service, and we will continue to monitor and improve our systems to provide the best possible service to our customers.

Email Consumer Disruption and Queue Management Issue Impacting Notification Service

Jul <var data-var='date'>30</var>, <var data-var='time'>17:20</var> EDT Resolved - Microsoft Azure has claimed that the issue has been fully resolved. For details, you can review the complete Azure outage history here for today's partial outage: Mitigation Statement - Azure Front Door - Issues accessing a subset of Microsoft services (Tracking ID: KTY1-HW8) [ https://azure.status.microsoft/en-us/status/history/ ] Everything seems to be fully operational on our end now. If you are still experiencing any issues, please reach out to our support team at support@cigotracker.com Jul <var data-var='date'>30</var>, <var data-var='time'>14:07</var> EDT Update - The latest update from Microsoft Azure indicates that the majority of the issue should now be mitigated: "An unexpected usage spike resulted in Azure Front Door (AFD) components performing below acceptable thresholds, leading to intermittent errors, timeout, and latency spikes. We have implemented network configuration changes and have performed failovers to provide alternate network paths for relief. Our monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards. As we investigate reports of specific services and regions that are still experiencing intermittent errors, we believe that our network configuration changes have successfully mitigated the impacts of the usage spike, but that these changes are causing some side effects to certain services. We are updating our mitigation approach to minimize these side effects, and applying these following Safe Deployment Practices - beginning in Asia Pacific regions and then expanding in phases. We will provide an update on our continued mitigation efforts by 19:00 UTC, or sooner if we have progress to share." This message was last updated at 17:59 UTC on 30 July 2024 You can refer to Azure's latest updates here: https://azure.status.microsoft/en-us/status Jul <var data-var='date'>30</var>, <var data-var='time'>11:45</var> EDT Monitoring - A fix has been implemented by the Microsoft Azure team. As of their latest update: "We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards, and we are continuing to monitor to ensure full recovery." This message was last updated at 14:54 UTC on 30 July 2024. On our end all connectivity issues seem to be resolved so far, but we are monitoring until Azure confirms full resolution. Jul <var data-var='date'>30</var>, <var data-var='time'>09:32</var> EDT Identified - We have identified the issue as being related to Azure’s network infrastructure. Multiple engineering teams at Microsoft are engaged to diagnose and resolve the issue. Azure's latest update ( https://azure.status.microsoft/en-us/status ): "We are investigating reports of issues connecting to Microsoft services globally. Customers may experience timeouts connecting to Azure services. We have multiple engineering teams engaged to diagnose and resolve the issue. More details will be provided as soon as possible." This message was last updated at 13:13 UTC on 30 July 2024. We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work through this issue. Jul <var data-var='date'>30</var>, <var data-var='time'>08:24</var> EDT Investigating - We are currently experiencing issues accessing our services due to an outage reported by Microsoft Azure. Microsoft Azure has reported an issue impacting access to the Azure portal and Azure services in general. We suspect that this may be related to general DNS issues affecting their services, which in turn is impacting access to our website and services. Our team is actively monitoring the situation and working closely with Azure to resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work through this issue. If you have any questions or need further assistance, please contact our support team at support@cigotracker.com.

Azure Outage

May <var data-var='date'>30</var>, <var data-var='time'>11:04</var> EDT Resolved - The incident has been resolved, and SMS and email notification services are now fully restored. We are currently analyzing the issue to prevent it from happening again. Thank you for your patience and understanding. May <var data-var='date'>30</var>, <var data-var='time'>10:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>10:29</var> EDT Identified - We've identified the issue with our messaging service that started at 9:40 AM (Eastern Time). Rest assured, all scheduled and event notifications sent before this time were successfully delivered. Our team is actively working on a fix, and we will post an update as soon as the problem is resolved. Thank you for your patience. May <var data-var='date'>30</var>, <var data-var='time'>10:18</var> EDT Investigating - We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.

SMS and Email Notifications Service Outage

May <var data-var='date'>17</var>, <var data-var='time'>11:20</var> EDT Resolved - This incident has been resolved. We identified the root cause of the problem and will work on improving our system's health checks to ensure such issues are identified and mitigated more rapidly in the future. Once again, we apologize for the inconvenience this has caused and appreciate your patience throughout this process. May <var data-var='date'>17</var>, <var data-var='time'>10:54</var> EDT Monitoring - The backlog of SMS notifications has been fully processed, and our SMS service is back to normal operation. We are continuing to monitor the system to ensure everything is working well. May <var data-var='date'>17</var>, <var data-var='time'>10:40</var> EDT Identified - The issue has been identified, and a fix has been implemented. We determined that the system stopped sending SMS messages yesterday at 2:28 PM EDT. Our SMS notification system is now operational and is currently processing the backlog at a rate of 300 SMS per second. We will continue to monitor the system to ensure a full recovery. May <var data-var='date'>17</var>, <var data-var='time'>10:35</var> EDT Investigating - We are currently experiencing an outage with our SMS service that began last night. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.

SMS Notifications Service Outage

May <var data-var='date'>15</var>, <var data-var='time'>23:13</var> EDT Completed - The scheduled maintenance is complete. If you encounter any connectivity issues that might indicate database problems, please contact us at support@cigotracker.com May <var data-var='date'>15</var>, <var data-var='time'>22:17</var> EDT Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>15</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>19:54</var> EDT Scheduled - We will be performing scheduled maintenance to upgrade our database servers on Wednesday night. The maintenance will begin at 9:30 PM EDT (Thursday 1:30 AM UTC) and is expected to last for approximately one hour. During this time, our services may be unavailable for transactions. If all goes well, the maintenance should take less time, but in case of any unforeseen issues, it may extend up to three hours, ending by 12:30 AM EDT (Thursday 4:30 AM UTC). The goal of this upgrade is to prepare for an upcoming networking upgrade that will improve the distribution of our database transactions. This enhancement will lead to better response times and overall platform stability and scalability. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our services. Thank you, The Cigo Tracker Team

Database services upgrade

May <var data-var='date'> 7</var>, <var data-var='time'>16:35</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> EDT Update - We are actively investigating the issue causing delayed loading on the homepage. As a temporary measure, we have redirected traffic from cigotracker.com to the login page of our web application. Meanwhile, we are thoroughly examining our operational logs and conducting trace analysis to pinpoint the cause of the outage on the landing page. Thank you for your patience. May <var data-var='date'> 7</var>, <var data-var='time'>10:13</var> EDT Investigating - As of 8:55 AM EDT today, we are experiencing an unplanned outage affecting our homepage (https://cigotracker.com). Our technical team is actively investigating the cause of this issue. Impact: Please note that this outage does not affect the overall availability of our web application. Users can continue to access our web application through the following link: https://app.cigotracker.com/site/login. The operator applications on Android and iOS, as well as all other components of our web application, are operating normally. Next Steps: We are working diligently to identify and resolve the issue. Updates will be provided as more information becomes available.

Homepage Accessibility Issue

May <var data-var='date'> 5</var>, <var data-var='time'>23:56</var> EDT Completed - The scheduled maintenance is finished, and we've successfully redirected traffic from the old versions of our mobile app and API integrations targeting cigotracker.com to the new domain, app.cigotracker.com. If you're facing any problems or uncertainties after this change, just drop us a line at support@cigotracker.com, and we'll help you out. May <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>11:04</var> EDT Scheduled - We are making some networking changes that require a few updates on your part, especially if you’re using our API for integration or relying on our mobile app. Please take note of these important actions before Sunday, May 5, 2024: API Integration URL Update (For API Users) - ​Action Strongly Recommended: If you are using our API, please update your integration URLs at your earliest convenience. - Current API URL: https://cigotracker.com/api/v1 - New API URL: https://app.cigotracker.com/api/v1 Note: We will automatically rerouting current API URL requests at the backend by forwarding them to the new API URL to minimize the likelihood of issues. However, due to potential DNS propagation delays, we strongly recommend updating your integration directly to the new API URL to avoid any potential service disruptions. Mobile App Update - Action Strongly Recommended: Please update your Cigo Tracker mobile app to the latest version available on the Google Play Store or Apple App Store. - Latest Versions: - Android: Version 2.31.5 - iOS: Version 2.31.4 Note: Older versions of the application should still work after the deadline, but to avoid any potential service disruptions, we recommend you ensure your mobile apps are up to date. We’re here to help you through these changes, so if you need any assistance or have questions, don’t hesitate to reach out to our support team at support@cigotracker.com. Thank you for your cooperation and prompt attention to these updates. We’re committed to providing you with the best possible service and look forward to continuing to support your business needs! Best regards, Cigo Tracker Team

Networking changes: Update Your Cigo Tracker API Integration and Mobile App by May 5, 2024

Apr <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EDT Resolved - On Tuesday, April 23rd, at approximately 6 PM EDT, we implemented a network configuration adjustment in our backend routing rules. This adjustment inadvertently affected Cigo Pay, specifically causing errors when users attempted to submit tip transactions. Although Cigo Pay remained technically online, users encountered difficulties with the final submission of tips. Reports of this error began to surface on Wednesday morning. Upon investigation, we identified that the network configuration change was the root cause of the issue. We promptly rectified the configuration error by 1 PM EDT on the same day. We sincerely apologize for any inconvenience this incident may have caused. To prevent similar occurrences in the future, we have implemented enhancements to our monitoring systems. Additionally, we regret the oversight in failing to create an incident report at the time of the problem. Thank you for your patience and understanding as we worked to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out.

Cigo Pay Tip Submission Error (April 23rd, 6 PM EDT - April 24th, 1 PM EDT)

Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT Scheduled - During the March 22nd Azure Database server maintenance window, our services will be unavailable for approximately 5 to 15 minutes at any time between 21:00 UTC on 22 Mar 2024 (17:00 Eastern Standard Time on 22 Mar 2024) and 12:00 UTC on 23 Mar 2024 (08:00 Eastern Standard Time on 23 Mar 2024). We recently received a notification of a pre-planned maintenance from the Azure OSS team. The maintenance window provided does not indicate a precise time that the maintenance will take place. We appreciate your understanding and cooperation.

Azure Database Server Maintenance [~5 mins unavailability]

Jan <var data-var='date'>26</var>, <var data-var='time'>08:03</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>17:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>25</var>, <var data-var='time'>17:00</var> EST Scheduled - We want to inform you about an upcoming maintenance event that will temporarily impact our services. This is due to a scheduled maintenance by our Azure Database server provider. # Maintenance Window - Start: 22:00 UTC on January 25th, 2024 (17:00 Eastern Standard Time on January 25th, 2024) - End: 13:00 UTC on January 26th, 2024 (08:00 Eastern Standard Time on January 26th, 2024) # Expected Impact: - Duration: Brief service interruptions, lasting approximately 5 to 15 minutes. - Affected Services: All Cigo Tracker services may be unavailable during this period. # Why This Maintenance is Happening: This maintenance is part of Azure's ongoing efforts to enhance service reliability and performance. We received this notification from the Azure OSS team, and while the exact timing within the window is uncertain, we want to ensure you are aware and prepared. # What You Need to Know: Please plan your activities accordingly, as Cigo Tracker services might be intermittently unavailable for a few minutes during this window. We apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure the continued performance and reliability of our services. Stay tuned for any further updates. If you have any concerns or questions, please feel free to reach out to our support team. Thank you for your patience and understanding.

Upcoming Azure Database Maintenance: Temporary Service Interruption for Cigo Tracker

Jan <var data-var='date'>21</var>, <var data-var='time'>08:24</var> EST Resolved - The incident has been successfully resolved. We're now awaiting the Root-Cause Analysis report from Microsoft Azure's team. Once received, we'll compile a post-mortem of the event to provide you with a comprehensive overview. Jan <var data-var='date'>21</var>, <var data-var='time'>03:30</var> EST Update - Our team is actively monitoring our database server instances to guarantee service availability. While things are looking positive with the recent improvements, we are awaiting official confirmation from the Azure team to ensure that the problem has been fully resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>02:57</var> EST Monitoring - It appears that Microsoft Azure has successfully implemented a fix, and our database server connections are now operational. However, we are currently awaiting official confirmation from the Microsoft Operational Systems Support team to validate that the issue has been fully mitigated. Thank you for your continued understanding. Jan <var data-var='date'>21</var>, <var data-var='time'>02:23</var> EST Identified - Our ongoing investigation into the connectivity disruption impacting a subset of our database servers and various Azure services has identified an issue on Microsoft's end. The Microsoft Operational Systems Support team has acknowledged the problem and is actively addressing it. We are diligently awaiting further updates from their team and will keep you informed as soon as new information becomes available. Your patience during this time is sincerely appreciated. Jan <var data-var='date'>21</var>, <var data-var='time'>01:40</var> EST Investigating - We are currently experiencing extended database downtimes stemming from Microsoft Azure's database instances. This has been occurring intermittently since 9:45 PM (EST), and the issue has been recurring at a higher frequency since 12 AM (EST). Our team is actively investigating the root cause of this service disruption. We appreciate your patience as we work to resolve this issue promptly.

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