Aug <var data-var='date'>18</var>, <var data-var='time'>18:38</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>16:36</var> UTC Monitoring - We're currently experiencing degraded performance with the Ask Chord to Audiences workflow. This is caused by an ongoing outage with a third-party provider, GitHub. Impact: Users may be unable to create or update audiences through Ask Chord. Status: We're monitoring the outage status and will restore full functionality once their service is back online.

Degraded Performance: Ask Chord to Audiences

Aug <var data-var='date'> 6</var>, <var data-var='time'>00:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>23:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>23:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>22:31</var> UTC Investigating - We have identified an issue with a third-party service provider that is currently impacting analytics features. Brands may not be able to navigate reporting and dashboards during this time. Our team is investigating and working to resolve this as quickly as possible. We apologize for the disruption and appreciate your patience.

Chord Analytics Service Disruption

Aug <var data-var='date'> 3</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:47</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> UTC Identified - We have identified an issue with a third-party service provider that is currently impacting analytics features. Our team is actively monitoring the situation and working with the provider to restore normal service as quickly as possible. We will share updates here as soon as more information becomes available. Thank you for your patience and understanding.

Analytics Service Degradation

Jul <var data-var='date'> 7</var>, <var data-var='time'>06:48</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>06:45</var> UTC Update - This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support. Jul <var data-var='date'> 7</var>, <var data-var='time'>04:23</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 7</var>, <var data-var='time'>04:22</var> UTC Investigating - We are investigating an infrastructure issue impacting Chord AI

Infrastructure issue

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:20</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> UTC Scheduled - We are performing routine application maintenance to keep our platform running smoothly. We do not expect any disruptions or downtime during this window. However, we are posting this notice just in case you experience a brief lag. Thank you for your patience.

Scheduled Application Maintenance

Jun <var data-var='date'>11</var>, <var data-var='time'>16:01</var> UTC Resolved - This incident has been resolved. Chord Hub is fully operational again. We apologize for the disruption. If you continue to experience issues, please contact support. Jun <var data-var='date'>11</var>, <var data-var='time'>15:25</var> UTC Investigating - We are currently investigating an issue causing the Chord Hub to be unavailable. Our team is actively working to identify the cause. We will provide another update as soon as we have more information. We apologize for the disruption.

Investigating — Chord Hub unavailable

May <var data-var='date'>22</var>, <var data-var='time'>14:08</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>14:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>13:56</var> UTC Investigating - Our engineering team is actively investigating the issue, and we will provide updates as soon as possible.

Chord Copilot Outage

May <var data-var='date'>20</var>, <var data-var='time'>16:28</var> UTC Resolved - This incident with our third-party provider has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>14:50</var> UTC Identified - We have identified an issue causing degraded performance with Chord Copilot stemming from a third-party provider. We are monitoring and will provide updates as soon as possible.

Degraded performance - Chord Copilot

May <var data-var='date'>19</var>, <var data-var='time'>15:52</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>14:25</var> UTC Identified - We have identified an issue with a third-party provider. We will provide updates as soon as possible.

May <var data-var='date'>18</var>, <var data-var='time'>15:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>14:35</var> UTC Investigating - We are currently investigating an issue affecting Chord Copilot. Some users may experience errors. Our team is actively working to identify the cause. We will provide updates as more information becomes available.

Chord Copilot Service Disruptions

Nov <var data-var='date'>18</var>, <var data-var='time'>21:30</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>21:30</var> UTC Update - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:31</var> UTC Monitoring - Customers may experience issues when trying to access the Chord platform. This is an identified issue with a third-party service provider and is currently being resolved.

Chord Platform - Degraded Service

Nov <var data-var='date'>18</var>, <var data-var='time'>21:30</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:20</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>13:19</var> UTC Monitoring - Chord's documentation site is currently experiencing an outage. Documentation may not be accessible during this time. The incident has been recorded and is being investigated.

Chord Documentation Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>21:30</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:51</var> UTC Monitoring - Brand customers may experience issues when checking out on storefronts. This is an identified issue with a third-party service provider and is currently being resolved.

Chord OMS - Partial Degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>21:29</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>14:00</var> UTC Investigating - Chord CDP is experiencing degraded performance. This is an identified issue with a third-party service provider and is currently being resolved.

Chord CDP - Degraded Performance

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:43</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:14</var> UTC Monitoring - We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.

Chord Docs Platform Disruption: Partial Outage and Performance Degradation

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:31</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:18</var> UTC Monitoring - We’ve identified a partial outage affecting our documents site—some users may experience slow performance. We are monitoring the system continuously to ensure full functionality as quickly as possible.

Chord Docs Platform Disruption: Partial Outage and Performance Degradation Resolved

Jun <var data-var='date'>12</var>, <var data-var='time'>20:09</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>19:27</var> UTC Identified - Our documentation site (https://docs.chord.co/) is experiencing an outage. We have identified the source of the outage and will notify customers once the documentation site is back up.

Mar <var data-var='date'>20</var>, <var data-var='time'>01:26</var> UTC Resolved - This incident has been resolved. Chord Activations functionality has been restored on our platform. Mar <var data-var='date'>19</var>, <var data-var='time'>22:10</var> UTC Investigating - We are currently investigating this issue and will provide an update once the issue is identified and fixed.

Chord Activations are currently unavailable on the platform.

Feb <var data-var='date'>10</var>, <var data-var='time'>19:26</var> UTC Resolved - The incident has been resolved. The Chord data platform and legacy services are now fully operational. Feb <var data-var='date'>10</var>, <var data-var='time'>19:15</var> UTC Identified - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>17:40</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>17:38</var> UTC Investigating - Chord is currently experiencing an unexpected service outage. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. Users may experience login failures in the Chord data platform and legacy services.

Systemwide Outage

Jul <var data-var='date'>16</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>12</var>, <var data-var='time'>20:34</var> UTC Scheduled - We are upgrading our core system infrastructure to improve the reliability and security of the Chord platform. We will conduct a scheduled maintenance window to ensure a smooth transition and optimal performance. Due to the architecture of the platform, Chord should remain available during this maintenance period. Stores should operate as normal without any impact to customers. After the upgrade is complete, Chord engineers will test core workflows to verify the platform is working correctly. Of course, there is always a risk of issues arising during any change. If Chord engineers detect the platform is not working correctly, they will rollback the change within the maintenance window. If you or your customers discover issues, please report them immediately to help@chord.co. We understand the importance of uninterrupted service to you and your business, and we will do our best to keep the maintenance window as brief as possible. We are committed to minimizing any inconvenience this may cause. We appreciate your understanding and patience as we work to bring you an even better experience with the Chord platform. If you have any questions or concerns please don’t hesitate to reach out to help@chord.co.

Chord Infrastructure Upgrade Notification + Maintenance Window

Oct <var data-var='date'>14</var>, <var data-var='time'>14:55</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>14:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>14:51</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>14</var>, <var data-var='time'>14:45</var> UTC Investigating - We are currently investigating this issue.

Chord API Unavailable

Jul <var data-var='date'> 7</var>, <var data-var='time'>20:07</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:07</var> UTC Update - Gitlab services have been restored and all data jobs will resume normal schedules. Jul <var data-var='date'> 7</var>, <var data-var='time'>18:32</var> UTC Investigating - While Gitlab is down some data jobs will be delayed. Those jobs will resume as soon as Gitlab service is restored, and no data will be lost.

Gitlab outage delaying some data jobs

Jun <var data-var='date'>13</var>, <var data-var='time'>21:04</var> UTC Resolved - AWS has instituted fixes, and Netlify and other integration partners are reporting improvements/fixes on their end as well. Chord.co is up and running again, and we will continue to monitor our products. Jun <var data-var='date'>13</var>, <var data-var='time'>19:37</var> UTC Update - So far, API and store behavior appear to be unaffected. We will update if this changes. Jun <var data-var='date'>13</var>, <var data-var='time'>19:24</var> UTC Identified - The main chord.co marketing site is currently not responding. Two major upstream providers (AWS and Netlify) are reporting outages. We will keep an eye on the situation, as well as assess if this affects our main product.

Chord.co marketing site outage

May <var data-var='date'>30</var>, <var data-var='time'>17:56</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>17:19</var> UTC Identified - Our engineers are currently investigating root cause, and requests to a specific Redis cache are timing out, causing a cascade of timeouts downstream. We are currently working on a fix for this. May <var data-var='date'>30</var>, <var data-var='time'>15:30</var> UTC Investigating - Some analytics requests from the Chord Hub are currently timing out for some customers.

Chord Hub Timeouts

May <var data-var='date'>17</var>, <var data-var='time'>07:05</var> UTC Completed - The maintenance has concluded and all Chord OMS powered stores are working normally once again. Once again customers may notice a delay of up to 24 hours in their data refresh due to this maintenance. If you have any questions or concerns please reach out to help@chord.co and we're happy to address them. May <var data-var='date'>17</var>, <var data-var='time'>06:53</var> UTC Verifying - Chord OMS and storefronts are now available and full customer functionality is available. We are monitoring for unexpected behavior before declaring the all-clear. May <var data-var='date'>17</var>, <var data-var='time'>06:23</var> UTC Update - This maintenance is proceeding as expected. The upgraded database has passed our initial preflight checks. We're preparing to begin deeper QA of the upgrade. May <var data-var='date'>17</var>, <var data-var='time'>05:36</var> UTC Update - Our maintenance is proceeding as planned. All Chord OMS admin functionality and cart/checkout functionality on stores is currently non-functional. We'll continue to keep you posted. May <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>14:32</var> UTC Scheduled - Chord OMS will undergo a database upgrade on Wednesday, May 17. The upgrade will start at 1 AM ET and we expect to finish by 5 AM ET at latest. During this maintenance window, stores powered by Chord OMS will not process customer actions like adding to cart and the Chord OMS Admin panel will be unreachable. Background tasks will also be suspended during this time frame. One the database upgrade is complete, we will restore access to stores immediately. After the upgrade concludes, we will need to reconnect all data pipelines powering Chord’s analytics. This will result in a one-time delay to ChordOMS analytics data of up to 24 hours. Normal data refreshes will resume the following day, May 18. There is minimal risk of data loss or corruption during this process in either the Chord OMS itself or in the Chord Analytics Stack. This upgrade and the associated downtime is necessary to take advantage of new features, performance improvements, bug fixes, and operational cost improvements in the database that backs Chord OMS. We do not take downtime lightly and will endeavor to get your stores back online as quickly as possible. We will keep this status page updated throughout the event with our progress. As always, you can reach us at help@chord.co if you have any questions or concerns about this maintenance window.

Is Chord Commerce down?

Chord Commerce status is UP

Lastest published events

Degraded Performance: Ask Chord to Audiences

Chord Analytics Service Disruption

Analytics Service Degradation

Chord Commerce Services, Components and Regions

Recent Chord Commerce events

Degraded Performance: Ask Chord to Audiences

Chord Analytics Service Disruption

Analytics Service Degradation

Infrastructure issue

Scheduled Application Maintenance

Investigating — Chord Hub unavailable