Aug <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>20:42</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Delay in the Completion of Federal Criminal searches During Vendor Maintenance

Aug <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC Resolved - Resolved- the maintenance window has ended and normal search operations have resumed. Aug <var data-var='date'>16</var>, <var data-var='time'>18:33</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>16</var>, <var data-var='time'>12:36</var> UTC Monitoring - Elevated turnaround times for Federal Criminal searches are related to scheduled PACER maintenance from 5:00 AM to 4:00 PM ET today. Some searches may continue to experience delays as processing catches up following the maintenance window. Aug <var data-var='date'>16</var>, <var data-var='time'>12:05</var> UTC Investigating - We are currently investigating this issue.

Elevated turnaround times for Federal Criminal Searches

Aug <var data-var='date'>13</var>, <var data-var='time'>00:22</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>22:38</var> UTC Monitoring - We identified an increased failure rate when accessing reports via the dashboard. A fix has been implemented and we are currently monitoring the results.

Increased failure rate loading reports in the Dashboard

Aug <var data-var='date'>10</var>, <var data-var='time'>22:05</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>20:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>20:28</var> UTC Investigating - We are currently investigating this issue.

Increase of failures preventing candidates from submitting the apply flow

Aug <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>10:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:51</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>31</var>, <var data-var='time'>17:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>16:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>16:23</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>31</var>, <var data-var='time'>15:30</var> UTC Investigating - We are currently investigating this issue.

Issues with SSN traces leading to increased report turnaround times

Jul <var data-var='date'>30</var>, <var data-var='time'>22:30</var> UTC Resolved - We are currently investigating this issue.

Increased Turnaround times for Illinois MVRs delaying some reports

Jul <var data-var='date'>15</var>, <var data-var='time'>01:16</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>00:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC Investigating - We are currently investigating this issue.

Increased turnaround time on certain reports

Jul <var data-var='date'>14</var>, <var data-var='time'>18:47</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>18:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>15:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>15:13</var> UTC Investigating - We are currently investigating this issue.

Signups and Ordering - Elevated Error Rate causing delays

Jul <var data-var='date'>12</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:14</var> UTC Scheduled - PACER has scheduled maintenance Sunday, July 12th from 5:00am to 4:00pm ET. Service interruptions are expected during this time and will resume once complete.

Delay in Completion of Federal Criminal Searches During Vendor Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>17:09</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>16:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>16:33</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing degraded report completion, leading to increased turnaround time

Jun <var data-var='date'>23</var>, <var data-var='time'>18:28</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>23:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>23:15</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>22:55</var> UTC Investigating - We are currently investigating this issue.

CA MVRs are experiencing increased turnaround time

Jun <var data-var='date'>18</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>19:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Users unable to login to candidate portal

Jun <var data-var='date'>16</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>22:34</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>14</var>, <var data-var='time'>10:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>18:03</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>11</var>, <var data-var='time'>23:48</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>23:30</var> UTC Investigating - We are currently investigating this issue.

Candidate portal: candidates may be unable to submit additional verification information, redirecting to incorrect page

Jun <var data-var='date'>10</var>, <var data-var='time'>00:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>23:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>22:41</var> UTC Investigating - We are currently investigating this issue.

Candidates are unable to complete the apply flow for packages that include domestic IDV due to a vendor outage

Jun <var data-var='date'> 5</var>, <var data-var='time'>23:33</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>22:55</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>22:27</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 5</var>, <var data-var='time'>22:27</var> UTC Investigating - We are currently investigating this issue.

Increased Turnaround Times for Background Check Screenings

Jun <var data-var='date'> 5</var>, <var data-var='time'>18:47</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:32</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:02</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:01</var> UTC Investigating - We are currently investigating this issue.

Invitation Expiration Delays – Invitations Displaying as Pending

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:08</var> UTC Investigating - We are currently investigating this issue.

Delays in County Criminal Search Results

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:28</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:20</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:19</var> UTC Identified - The issue has been identified and a fix is being implemented.

Staging Environment Degraded – Login and Dashboard Access Unavailable

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> UTC Investigating - We are currently investigating this issue.

Degraded API Authentication – EU Region

May <var data-var='date'>28</var>, <var data-var='time'>17:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>16:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>16:30</var> UTC Investigating - We are currently investigating this issue.

Degraded API performance across Reports and Candidates endpoints

May <var data-var='date'>27</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>20:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>19:51</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'>27</var>, <var data-var='time'>17:36</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>16:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>08:03</var> UTC Investigating - We are currently investigating this issue.

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Lastest published events

Delay in the Completion of Federal Criminal searches During Vendor Maintenance

Elevated turnaround times for Federal Criminal Searches

Increased failure rate loading reports in the Dashboard

Checkr Services, Components and Regions

Recent Checkr events

Delay in the Completion of Federal Criminal searches During Vendor Maintenance

Elevated turnaround times for Federal Criminal Searches

Increased failure rate loading reports in the Dashboard

Increase of failures preventing candidates from submitting the apply flow

Delay in the Completion of Federal Criminal searches During Vendor Maintenance

Issues with SSN traces leading to increased report turnaround times