May <var data-var='date'> 4</var>, <var data-var='time'>17:45</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>17:31</var> PDT Investigating - We are currently investigating an issue where some users are receiving an "account not secure" warning when attempting to access their Checkfront accounts. Our engineering team is actively looking into the root cause and working to resolve this as quickly as possible. We apologize for the inconvenience and will provide another update shortly.

"Account not secure" errors upon access

Apr <var data-var='date'>15</var>, <var data-var='time'>14:58</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>09:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>09:03</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>09:02</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>08:46</var> PDT Investigating - We have received reports of users experiencing slow loading times and errors when accessing their booking pages. We are currently investigating the cause.

NextGen Account Access Outage

Mar <var data-var='date'>14</var>, <var data-var='time'>10:19</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>14</var>, <var data-var='time'>10:15</var> PDT Monitoring - The domain has been renewed and DNS is now resolving correctly. We are monitoring the subdomains to ensure stability and will provide updates if any issues are detected. Mar <var data-var='date'>14</var>, <var data-var='time'>10:13</var> PDT Identified - We identified that some subdomains were unreachable because the bookingplatform.app domain registration had lapsed, breaking DNS resolution. The domain has now been renewed and all subdomains are resolving correctly. Mar <var data-var='date'>14</var>, <var data-var='time'>09:32</var> PDT Investigating - We are currently investigating this issue.

Feb <var data-var='date'>10</var>, <var data-var='time'>14:29</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>12:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>11:57</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>11:28</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>11:20</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>11:16</var> PST Investigating - We are currently performing a cluster update. During this activity, account-related services are temporarily unavailable. The team is actively working on the update, and services will be restored once the process completes. We’ll share another update as soon as accounts are back online. Thank you for your patience.

Planned Cluster Update Causing Account Downtime

Aug <var data-var='date'> 5</var>, <var data-var='time'>08:09</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:41</var> PDT Investigating - We are seeing similar slowness this morning as we saw yesterday. We are investigating. Aug <var data-var='date'> 2</var>, <var data-var='time'>09:17</var> PDT Monitoring - We have implemented a fix to the issues at hand and are watching to ensure this fix remains effective. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:15</var> PDT Investigating - Our Developers are actively investigating a slowness in the system and will have a resolution soon.

Elevated Error Rate

Jul <var data-var='date'>28</var>, <var data-var='time'>13:56</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>09:29</var> PDT Monitoring - We have identified the issue and we are taking steps to resolve it. Intermittent slowness may be experienced across the platform, we are continuing to monitor. Jul <var data-var='date'>26</var>, <var data-var='time'>08:47</var> PDT Investigating - We have received reports of users being unable to access their Checkfront account. We are investigating the cause.

Receiving reports of unavailable service on Checkfront platform

Jul <var data-var='date'>23</var>, <var data-var='time'>23:42</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>22:20</var> PDT Investigating - We are currently experiencing issues with our DNS service, which can cause intermittent issues accessing booking manager. We have deployed a fix, and are waiting for the change to propagate. You may experience SSL errors or name resolution errors, until the fix is fully propagated.

Booking Manager Access May Be Affected — DNS Fix in Progress

Jun <var data-var='date'>13</var>, <var data-var='time'>10:06</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:01</var> PDT Identified - We are currently monitoring an ongoing outage affecting Google Cloud Platform services. As a result, certain Checkfront components may experience degraded performance or intermittent issues. For more information on this incident, please refer to Google’s official status page: https://status.cloud.google.com We are closely watching the situation and will provide updates as they become available. Thank you for your patience and understanding.

Potential Service Impact due to Google Cloud Platform Outage

May <var data-var='date'>15</var>, <var data-var='time'>10:44</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> PDT Investigating - We’re currently investigating two related issues that may impact some users: - Missing OTA bookings: Bookings made through OTAs (Online Travel Agencies) are not appearing in Checkfront as expected. Our team has identified the root cause and is actively working on a fix. We’ll continue to share updates here as we make progress.

Issues with Missing Payments and OTA Bookings

May <var data-var='date'> 9</var>, <var data-var='time'>13:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>09:23</var> PDT Monitoring - Our team has identified the cause of the “Service Temporarily Unavailable” errors affecting some operators attempting to log in or use Checkfront. We have implemented mitigation measures, and we are seeing services stabilize, particularly across the us-east1 servers. We will continue to closely monitor the situation to ensure full recovery and stability across all affected systems. May <var data-var='date'> 9</var>, <var data-var='time'>09:12</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> PDT Update - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> PDT Investigating - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue.

Service Access Issues – Operators Seeing “Service Temporarily Unavailable”

May <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:18</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (EDT) Date: 9th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US East] Planned Database Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:17</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (PDT) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US West] Planned Database Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:16</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (EDT) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Canada East] Planned Database Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:15</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (JST) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Japan] Planned Database Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:14</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (CDT) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US Central] Planned Database Maintenance

May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>17:44</var> PDT Update - Database maintenance is taking longer than expected, we will be extending the maintenance window by an hour. We apologise for any inconvenience caused. May <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>20:46</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>30</var>, <var data-var='time'>20:13</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 4:00 AM local time (CEST) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Europe] Planned Database Maintenance

May <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:11</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (AEST) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Australia] Planned Database Maintenance

Apr <var data-var='date'> 3</var>, <var data-var='time'>23:15</var> PDT Resolved - The issue affecting our EU cluster has now been resolved. If you're still experiencing any trouble, please don't hesitate to reach out to us at support@checkfront.com Apr <var data-var='date'> 3</var>, <var data-var='time'>23:03</var> PDT Identified - We're currently experiencing a server outage affecting the EU cluster. Our team is actively working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. Thank you for your patience!

EU Server Outage

Jul <var data-var='date'>24</var>, <var data-var='time'>22:45</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>11:28</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Booking System Infrastructure Improvements

Jul <var data-var='date'>15</var>, <var data-var='time'>21:45</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>16:59</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Website Upgrades

Jun <var data-var='date'>21</var>, <var data-var='time'>23:53</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>21</var>, <var data-var='time'>22:48</var> PDT Monitoring - A fix has been implemented, and we are monitoring the issue. Jun <var data-var='date'>21</var>, <var data-var='time'>22:26</var> PDT Identified - The issue has been identified, and a fix will be implemented soon. Jun <var data-var='date'>21</var>, <var data-var='time'>22:18</var> PDT Investigating - We are currently investigating the performance issues.

Degraded Performance Issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>17:57</var> PDT Resolved - We have deployed an update to resolve the issue with taking payments through Worldline (Bambora). Users should be able to take payments as expected. Please reach out to support if you have any questions or further issues at support@checkfront.com. Apr <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> PDT Identified - We are aware of an issue taking payments using Wordline (Bambora) through Checkfront. We have identified the issue and are working on a solution.

Issues taking payment with Worldline (Bambora)

Jan <var data-var='date'>10</var>, <var data-var='time'>15:33</var> PST Resolved - All regions are working as expected. Please reach out to support if you're experiencing any issues. Jan <var data-var='date'>10</var>, <var data-var='time'>15:26</var> PST Update - We have rolled back the issue and service is being restored. We are monitoring all regions. Jan <var data-var='date'>10</var>, <var data-var='time'>15:19</var> PST Identified - Some operators are experiencing issues accessing their accounts and receiving a Service Temporarily Unavailable error. We have identified the issue and are working on a fix.

Service Temporarily Unavailable

Dec <var data-var='date'> 6</var>, <var data-var='time'>13:29</var> PST Resolved - Operators are able to access their accounts again and the issue has been resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>11:27</var> PST Monitoring - Our team has implemented another fix and accounts appear to be coming back online. Please try a browser cache refresh if you continue to observe the error. We are currently monitoring the situation. Dec <var data-var='date'> 6</var>, <var data-var='time'>10:49</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>10:45</var> PST Investigating - We appear to be encountering more errors, so our team is continuing to investigate the situation. Dec <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> PST Monitoring - Our team has identified the issue and a fix has ben implemented. We are currently monitoring the situation. Dec <var data-var='date'> 6</var>, <var data-var='time'>10:39</var> PST Investigating - When logging into Checkfront, operators are experiencing an 'Account Not Found' error. This appears to be isolated to European accounts, but we are currently investigating the situation.

Observing 'Account Not Found' error upon accessing Checkfront

Nov <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>24</var>, <var data-var='time'>12:49</var> PST Scheduled - We will start scheduled maintenance to ensure the continued performance and reliability you expect from Checkfront. This will only impact a small portion of US-East Customers at this time. During this time, you may experience a 'Read-Only' mode briefly. During this time, you will be unable to create or edit any bookings. As well, you will not be able to edit the configuration of your account. Your account will still be available to you, and the information within can still be accessed as needed. In addition to this status page message, each impacted account will receive a notice of the maintenance in their accounts. Why is this happening? This maintenance time allows us to update our systems and infrastructure so that we can offer the best service and uptime we can to our customers. Where to get more information? If you have any questions during this scheduled maintenance, please reach out to our Support team for more information at https://www.checkfront.com/company/contact/. We appreciate and thank you for your patience during this time.

Is Checkfront down?

Checkfront status is UP

Lastest published events

"Account not secure" errors upon access

NextGen Account Access Outage

NextGen Account Access Outage

Checkfront Services, Components and Regions

Recent Checkfront events

"Account not secure" errors upon access

NextGen Account Access Outage

NextGen Account Access Outage

Planned Cluster Update Causing Account Downtime

Elevated Error Rate

Receiving reports of unavailable service on Checkfront platform

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Is Checkfront down?

Checkfront status is UP

Lastest published events

"Account not secure" errors upon access

NextGen Account Access Outage

NextGen Account Access Outage

Checkfront Services, Components and Regions

Recent Checkfront events

"Account not secure" errors upon access

NextGen Account Access Outage

NextGen Account Access Outage

Planned Cluster Update Causing Account Downtime

Elevated Error Rate

Receiving reports of unavailable service on Checkfront platform

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!