Sep <var data-var='date'> 1</var>, <var data-var='time'>08:33</var> PDT Resolved - This issue has been resolved. Our services are now operating normally, and we have confirmed that affected accounts are loading successfully. The incident was related to an unexpected disruption to our US Central Cluster during a scheduled infrastructure upgrade. Our team is continuing to investigate the underlying cause to help prevent a recurrence. We apologize for the disruption and appreciate your patience while we worked to restore service. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:23</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:16</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:09</var> PDT Investigating - We are currently investigating this issue.

502 Bad Gateway Error

Aug <var data-var='date'>25</var>, <var data-var='time'>13:00</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>07:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>07:00</var> PDT Investigating - We are currently investigating an issue where some NextGen booking widgets are not loading as expected. Our team is actively investigating and working to restore service as quickly as possible. We will provide another update as soon as more information is available.

NextGen Widgets Not Loading

Aug <var data-var='date'>13</var>, <var data-var='time'>16:18</var> PDT Resolved - The issue has been resolved, and app performance has returned to normal. We appreciate your patience while our team worked to address this. Aug <var data-var='date'>13</var>, <var data-var='time'>15:15</var> PDT Monitoring - We're aware that some customers may be experiencing intermittent slowness or brief interruptions while accessing the app, related to the scheduled maintenance we performed earlier. Our team is actively working to fully resolve this, and we expect things to stabilize soon. We apologize for the inconvenience and appreciate your patience.

Intermittent App Slowness and Access Issues

Jun <var data-var='date'>10</var>, <var data-var='time'>00:53</var> PDT Resolved - Issue is resolved, we apologise for any inconvenience caused. Jun <var data-var='date'>10</var>, <var data-var='time'>00:39</var> PDT Identified - We're aware of the issue affecting our European customers trying to login. Team has identified the issue and is working on the resolution.

European customers are unable to login

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:31</var> PDT Resolved - The issue affecting Next-Gen account access has been resolved, and services are operating normally. During a cluster upgrade, a scaling issue prevented critical cluster components (including DNS) from starting correctly, resulting in 504 Gateway Timeout errors for some users. The issue has now been remediated and service fully restored. We apologize for the disruption. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:24</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:14</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:13</var> PDT Investigating - We are aware of an issue affecting Next-Gen account access, resulting in 504 Gateway Timeout errors for some users. Our team is actively investigating and working toward a resolution. We appreciate your patience while we work to restore service.

Next-Gen Account Access Issue: 504 Gateway Timeout Errors

May <var data-var='date'> 4</var>, <var data-var='time'>17:45</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>17:31</var> PDT Investigating - We are currently investigating an issue where some users are receiving an "account not secure" warning when attempting to access their Checkfront accounts. Our engineering team is actively looking into the root cause and working to resolve this as quickly as possible. We apologize for the inconvenience and will provide another update shortly.

"Account not secure" errors upon access

Apr <var data-var='date'>15</var>, <var data-var='time'>14:58</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>09:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>09:03</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>09:02</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>08:46</var> PDT Investigating - We have received reports of users experiencing slow loading times and errors when accessing their booking pages. We are currently investigating the cause.

NextGen Account Access Outage

Mar <var data-var='date'>14</var>, <var data-var='time'>10:19</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>14</var>, <var data-var='time'>10:15</var> PDT Monitoring - The domain has been renewed and DNS is now resolving correctly. We are monitoring the subdomains to ensure stability and will provide updates if any issues are detected. Mar <var data-var='date'>14</var>, <var data-var='time'>10:13</var> PDT Identified - We identified that some subdomains were unreachable because the bookingplatform.app domain registration had lapsed, breaking DNS resolution. The domain has now been renewed and all subdomains are resolving correctly. Mar <var data-var='date'>14</var>, <var data-var='time'>09:32</var> PDT Investigating - We are currently investigating this issue.

Feb <var data-var='date'>10</var>, <var data-var='time'>14:29</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>12:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>11:57</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>11:28</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>11:20</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>11:16</var> PST Investigating - We are currently performing a cluster update. During this activity, account-related services are temporarily unavailable. The team is actively working on the update, and services will be restored once the process completes. We’ll share another update as soon as accounts are back online. Thank you for your patience.

Planned Cluster Update Causing Account Downtime

Aug <var data-var='date'> 5</var>, <var data-var='time'>08:09</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:41</var> PDT Investigating - We are seeing similar slowness this morning as we saw yesterday. We are investigating. Aug <var data-var='date'> 2</var>, <var data-var='time'>09:17</var> PDT Monitoring - We have implemented a fix to the issues at hand and are watching to ensure this fix remains effective. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:15</var> PDT Investigating - Our Developers are actively investigating a slowness in the system and will have a resolution soon.

Elevated Error Rate

Jul <var data-var='date'>28</var>, <var data-var='time'>13:56</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>09:29</var> PDT Monitoring - We have identified the issue and we are taking steps to resolve it. Intermittent slowness may be experienced across the platform, we are continuing to monitor. Jul <var data-var='date'>26</var>, <var data-var='time'>08:47</var> PDT Investigating - We have received reports of users being unable to access their Checkfront account. We are investigating the cause.

Receiving reports of unavailable service on Checkfront platform

Jul <var data-var='date'>23</var>, <var data-var='time'>23:42</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>22:20</var> PDT Investigating - We are currently experiencing issues with our DNS service, which can cause intermittent issues accessing booking manager. We have deployed a fix, and are waiting for the change to propagate. You may experience SSL errors or name resolution errors, until the fix is fully propagated.

Booking Manager Access May Be Affected — DNS Fix in Progress

Jun <var data-var='date'>13</var>, <var data-var='time'>10:06</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:01</var> PDT Identified - We are currently monitoring an ongoing outage affecting Google Cloud Platform services. As a result, certain Checkfront components may experience degraded performance or intermittent issues. For more information on this incident, please refer to Google’s official status page: https://status.cloud.google.com We are closely watching the situation and will provide updates as they become available. Thank you for your patience and understanding.

Potential Service Impact due to Google Cloud Platform Outage

May <var data-var='date'>15</var>, <var data-var='time'>10:44</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> PDT Investigating - We’re currently investigating two related issues that may impact some users: - Missing OTA bookings: Bookings made through OTAs (Online Travel Agencies) are not appearing in Checkfront as expected. Our team has identified the root cause and is actively working on a fix. We’ll continue to share updates here as we make progress.

Issues with Missing Payments and OTA Bookings

May <var data-var='date'> 9</var>, <var data-var='time'>13:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>09:23</var> PDT Monitoring - Our team has identified the cause of the “Service Temporarily Unavailable” errors affecting some operators attempting to log in or use Checkfront. We have implemented mitigation measures, and we are seeing services stabilize, particularly across the us-east1 servers. We will continue to closely monitor the situation to ensure full recovery and stability across all affected systems. May <var data-var='date'> 9</var>, <var data-var='time'>09:12</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> PDT Update - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:15</var> PDT Investigating - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue.

Service Access Issues – Operators Seeing “Service Temporarily Unavailable”

May <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:18</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (EDT) Date: 9th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US East] Planned Database Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:17</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (PDT) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US West] Planned Database Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:16</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (EDT) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Canada East] Planned Database Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:15</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (JST) Date: 8th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Japan] Planned Database Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:14</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (CDT) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[US Central] Planned Database Maintenance

May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>17:44</var> PDT Update - Database maintenance is taking longer than expected, we will be extending the maintenance window by an hour. We apologise for any inconvenience caused. May <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>20:46</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>30</var>, <var data-var='time'>20:13</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 4:00 AM local time (CEST) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Europe] Planned Database Maintenance

May <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:11</var> PDT Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window. When: Between 1:00 AM – 3:00 AM local time (AEST) Date: 7th May 2025 Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).

[Australia] Planned Database Maintenance

Apr <var data-var='date'> 3</var>, <var data-var='time'>23:15</var> PDT Resolved - The issue affecting our EU cluster has now been resolved. If you're still experiencing any trouble, please don't hesitate to reach out to us at support@checkfront.com Apr <var data-var='date'> 3</var>, <var data-var='time'>23:03</var> PDT Identified - We're currently experiencing a server outage affecting the EU cluster. Our team is actively working to resolve the issue as quickly as possible. We’ll provide updates as soon as we have more information. Thank you for your patience!

EU Server Outage

Jul <var data-var='date'>24</var>, <var data-var='time'>22:45</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>11:28</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Booking System Infrastructure Improvements

Jul <var data-var='date'>15</var>, <var data-var='time'>21:45</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>16:59</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Is Checkfront down?

Checkfront status is UP

Lastest published events

502 Bad Gateway Error

NextGen Widgets Not Loading

Intermittent App Slowness and Access Issues

Checkfront Services, Components and Regions

Recent Checkfront events

502 Bad Gateway Error

NextGen Widgets Not Loading

Intermittent App Slowness and Access Issues

European customers are unable to login

Next-Gen Account Access Issue: 504 Gateway Timeout Errors

"Account not secure" errors upon access