Aug <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:27</var> UTC Investigating - Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Bots may be slow to respond

Jun <var data-var='date'>23</var>, <var data-var='time'>10:08</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>09:36</var> UTC Investigating - Our automated systems have detected possible Dashboard issues which may affect UI responsiveness and potentially lead to the loss of unsaved changes in the bot constructor. We are currently investigating and will provide further updates as they become available.

Possible Dashboard issues

Jun <var data-var='date'>12</var>, <var data-var='time'>17:38</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>14:45</var> UTC Investigating - Meta is having issues on their end, which impacts all bots (WhatsApp, Instagram, Facebook) and login through Meta products (Facebook and Instagram). We're waiting on Meta to restore their services: https://metastatus.com/

All Meta services are currently down

Apr <var data-var='date'>27</var>, <var data-var='time'>22:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>21:07</var> UTC Investigating - Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.

People Tab may be out of date

Jan <var data-var='date'>21</var>, <var data-var='time'>15:04</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>12:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>20</var>, <var data-var='time'>15:19</var> UTC Investigating - The bot cannot download images, files or any other attachments sent by users. We are waiting for Meta to resolve this issue.

Meta issue: Attachment download issues

Aug <var data-var='date'>12</var>, <var data-var='time'>17:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:43</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results. A small portion of messages might be missing and will still show with a "clock" icon (pending status), but it should work for all new messages. Aug <var data-var='date'>12</var>, <var data-var='time'>15:32</var> UTC Investigating - A small portion of Panel (https://panel.chatfuel.com) bots may have issues with messages right now. Those messages are delayed and will be displayed with a small "clock" next to the message timestamp on the Chats tab. We are already working on it and all those messages will be sent as soon as the system is restored. We will provide further updates soon.

Messages being delayed

Jun <var data-var='date'>23</var>, <var data-var='time'>15:59</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>15:43</var> UTC Investigating - We are currently investigating an issue with "Preview Chat" feature on our Panel (https://panel.chatfuel.com).

"Preview chat" is currently unavailable on Panel

Jun <var data-var='date'>11</var>, <var data-var='time'>11:31</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>17:32</var> UTC Monitoring - From OpenAI: "We have applied the mitigation and are monitoring the recovery." Jun <var data-var='date'>10</var>, <var data-var='time'>14:48</var> UTC Investigating - OpenAI is having worldwide issues with ChatGPT. This is affecting our ChatGPT and Fuely AI plugins. We are waiting for OpenAI to resolve the problem on their end. The original report can be found here: https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3

ChatGPT and Fuely AI plugins - Elevated error rates

Jun <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>19:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:53</var> UTC Investigating - We are investigating an issue where the Dashboard (https://dashboard.chatfuel.com) and bots may not load for users.

Dashboard is currently down

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:17</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> UTC Update - We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab. Mar <var data-var='date'>28</var>, <var data-var='time'>12:11</var> UTC Identified - Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.

Facebook bots: Users might not appear on People Tab

Apr <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>12:09</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>12:09</var> UTC Update - This issue is only affecting Panel (https://panel.chatfuel.com), and only through "Fuely AI" mode. Flowbuilder mode is not affected. Mar <var data-var='date'>31</var>, <var data-var='time'>11:55</var> UTC Investigating - We are currently investigating an issue where AI answers may be sent with a delay.

Panel: Fuely AI answers may be sent with a delay

Mar <var data-var='date'>28</var>, <var data-var='time'>08:34</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>10:43</var> UTC Investigating - Meta is currently experiencing issues impacting Recurring notifications on Facebook, they are not working and new broadcasts can't be send. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.

[Facebook issue] Recurring notifications are not working

Mar <var data-var='date'>26</var>, <var data-var='time'>22:06</var> UTC Resolved - This incident has been resolved. Live Chat notifications should be fixed by the end of this week. Contact support if you still have any issues. Mar <var data-var='date'>26</var>, <var data-var='time'>21:00</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>26</var>, <var data-var='time'>20:59</var> UTC Monitoring - A fix has been implemented. For now, the Live Chat notifications are disabled due to performance issues, but we are working on resolving this issue as soon as possible. Mar <var data-var='date'>26</var>, <var data-var='time'>17:26</var> UTC Investigating - We are currently investigating an issue where our Panel (https://panel.chatfuel.com - not to be confused with Dashboard) is down.

Panel outage

Mar <var data-var='date'>25</var>, <var data-var='time'>19:59</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>14:39</var> UTC Investigating - Meta is having issues processing messages on their end. It affects Facebook and Instagram bots for now. We are waiting on Meta to resolve it on their end. You can see more reports here: https://downdetector.com/status/facebook/

Meta issue: Facebook and Instagram messages may not be sent

Mar <var data-var='date'>12</var>, <var data-var='time'>19:50</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>04:41</var> UTC Monitoring - We are actively looking into this issue.

Some bots are either not receiving messages or experiencing delays due to a disruption on WhatsApp's end.

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>23:31</var> UTC Investigating - Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.

Feb <var data-var='date'> 6</var>, <var data-var='time'>15:33</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>14:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:03</var> UTC Investigating - Meta is currently experiencing some issues on their end and we are seeing some messages getting delayed up to 2 minutes. We will provide updates here as soon as possible as we wait for the Meta team to resolve the issue on their end. https://downdetector.com/status/facebook/

Facebook issue - Messaging Delays

Jan <var data-var='date'>28</var>, <var data-var='time'>07:05</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>07:44</var> UTC Investigating - Meta is currently experiencing issues impacting Bot link Entry point, it's not functioning at all. Our team has already notified Meta about this issue, we will promptly provide any updates as they become available.

[Facebook issue] M.me referral link(Bot link) is not working

Dec <var data-var='date'>12</var>, <var data-var='time'>11:09</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>01:30</var> UTC Identified - From OpenAI: "We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.", you can follow the original report here: https://status.openai.com/incidents/ctrsv3lwd797

OpenAI: ChatGPT is currently facing issues.

Dec <var data-var='date'>12</var>, <var data-var='time'>01:26</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>19:25</var> UTC Identified - Meta addressed the issue and they are currently working on it: https://metastatus.com/whatsapp-business-api Dec <var data-var='date'>11</var>, <var data-var='time'>18:17</var> UTC Investigating - Meta services are currently experiencing instability, impacting the functionality of WhatsApp, Facebook, and Instagram bots. We are awaiting resolution of these stability issues by Meta on their side.

Meta issue: WhatsApp, Facebook, and Instagram are experiencing stability issues

Oct <var data-var='date'>28</var>, <var data-var='time'>11:35</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>17:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>25</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>25</var>, <var data-var='time'>16:22</var> UTC Investigating - We are currently investigating this issue.

Bot engine outage, bots can't send messages

Oct <var data-var='date'>19</var>, <var data-var='time'>09:35</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>19</var>, <var data-var='time'>09:14</var> UTC Investigating - We are currently investigating this issue.

Partial dashboard outage

Sep <var data-var='date'> 6</var>, <var data-var='time'>14:36</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>13:24</var> UTC Investigating - We are currently experiencing issues with the Instagram API, which is affecting our service from both sending and receiving messages. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.

Meta issue - Instagram bots may not work

Jul <var data-var='date'>21</var>, <var data-var='time'>11:36</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>09:03</var> UTC Monitoring - We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon. Jul <var data-var='date'>20</var>, <var data-var='time'>13:35</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>19</var>, <var data-var='time'>18:43</var> UTC Investigating - We are still working on a resolution for the issue where the Dashboard may not work for some users. Bots may also be slow to respond in the meantime.

Dashboard partial outage and bots may be slow to respond

Jul <var data-var='date'>21</var>, <var data-var='time'>09:11</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>09:03</var> UTC Monitoring - We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon. Jul <var data-var='date'>21</var>, <var data-var='time'>02:36</var> UTC Investigating - Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.

Is Chatfuel down?

Chatfuel status is UP

Lastest published events

Bots may be slow to respond

Possible Dashboard issues

All Meta services are currently down

Chatfuel Services, Components and Regions

Recent Chatfuel events

Bots may be slow to respond

Possible Dashboard issues

All Meta services are currently down

People Tab may be out of date

Meta issue: Attachment download issues

Messages being delayed