Apr <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>11:06</var> CDT Scheduled - ChargeOver will undergo short maintenance window: * Re-balancing background processing queues (performance improvements for Salesforce, QuickBooks, and Xero syncing) * Frontend routing maintenance (improve performance/enhance malicious bot protection) Performance may be degraded during the maintenance window.

Scheduled maintenance (rebalancing background processing queues; frontend routing maintenance)

Mar <var data-var='date'>26</var>, <var data-var='time'>12:18</var> CDT Resolved - This has been resolved. We are investigating what occurred here still. A postmortem will follow.Mar <var data-var='date'>26</var>, <var data-var='time'>11:57</var> CDT Investigating - We are investigating the issue. We are expecting to have this resolved within the next 30 minutes.

ChargeOver unavailable for some users

Mar <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:40</var> CST Scheduled - ChargeOver will be undergoing scheduled maintenance to upgrade caching and background-processing infrastructure. Performance may be degraded, and some background jobs (webhooks, syncing to integrations like QuickBooks, Xero, etc.) may be delayed during the maintenance window. We are not expecting any impact to payment processing.

ChargeOver scheduled maintenance

Jan <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>07:19</var> CST Scheduled - ChargeOver will undergo scheduled maintenance. ChargeOver may be unavailable, or performance may be degraded, for several short amounts of time (less than 5 minutes each).

ChargeOver scheduled network maintenance

Dec <var data-var='date'>26</var>, <var data-var='time'>17:29</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>26</var>, <var data-var='time'>17:07</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>26</var>, <var data-var='time'>17:01</var> CST Update - We are continuing to investigate this issue.Dec <var data-var='date'>26</var>, <var data-var='time'>16:57</var> CST Investigating - We are currently investigating this issue.

Problem accessing our help documentation

Nov <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>29</var>, <var data-var='time'>18:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>27</var>, <var data-var='time'>07:38</var> CST Scheduled - ChargeOver will perform scheduled network maintenance at this time. A short amount of downtime (less than 15 minutes) is expected.

Scheduled network maintenance

Nov <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>27</var>, <var data-var='time'>07:37</var> CST Scheduled - ChargeOver will perform scheduled network maintenance at this time. A short amount of downtime (less than 15 minutes) is expected.

Nov <var data-var='date'>11</var>, <var data-var='time'>14:12</var> CST Resolved - This incident has been resolved. A postmortem will follow.Nov <var data-var='date'>11</var>, <var data-var='time'>13:35</var> CST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>11</var>, <var data-var='time'>13:35</var> CST Monitoring - This issue should be resolved now. We are monitoring this for any further action. A postmortem will follow.Nov <var data-var='date'>11</var>, <var data-var='time'>13:10</var> CST Identified - We have identified the problem, and are expecting a resolution within the next 30 minutes. We will provide an update here again shortly.Nov <var data-var='date'>11</var>, <var data-var='time'>12:21</var> CST Investigating - We are currently investigating this issue. Some emails are not sending, instead triggering a "Invalid handle provided" message. Payment processing and integrations are unaffected.

Emails failing to send with a "Invalid handle provided" error message

Oct <var data-var='date'>30</var>, <var data-var='time'>14:34</var> CDT Resolved - Syncing for all affected integrations is complete now. A postmortem will follow.Oct <var data-var='date'>30</var>, <var data-var='time'>09:17</var> CDT Monitoring - Syncing has completely caught up for all but approximately 10% of ChargeOver accounts. The remaining ChargeOver accounts continue to catch up quickly, but are still delayed. We are continuing to monitor the situation, and a postmortem will follow.Oct <var data-var='date'>30</var>, <var data-var='time'>08:41</var> CDT Identified - We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts. The affected integrations are: * QuickBooks Online * Xero * Salesforce Syncing will catch up automatically, but may be delayed. We are still investigating root cause and will follow up with a postmortem.

Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts

Oct <var data-var='date'>28</var>, <var data-var='time'>10:04</var> CDT Resolved - ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue. No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally. We are still investigating root cause. A postmortem will follow.Oct <var data-var='date'>28</var>, <var data-var='time'>09:55</var> CDT Monitoring - ChargeOver is accessible again. We are investigating root cause and investigating the outage.Oct <var data-var='date'>28</var>, <var data-var='time'>09:51</var> CDT Investigating - ChargeOver is down for some users. We are investigating.

ChargeOver outage

Jul <var data-var='date'>18</var>, <var data-var='time'>15:14</var> CDT Resolved - ChargeOver had longer than expected wait times from 14:11 CDT to 15:07 CDT. We're monitoring the solution to the root cause. A postmortem will follow.Jul <var data-var='date'>18</var>, <var data-var='time'>15:07</var> CDT Monitoring - Our third party analytics service was not being responsive and we've implemented a fix to bypass this issue. Logins should resume as expected. We're monitoring and will update with information as it becomes available.Jul <var data-var='date'>18</var>, <var data-var='time'>14:44</var> CDT Identified - We believe we have identified an issue with third party analytics service causing the login process to take longer than expected to give users access to their instance.Jul <var data-var='date'>18</var>, <var data-var='time'>14:11</var> CDT Investigating - We are currently investigating this issue.

Login outage

Jul <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> CDT Resolved - ChargeOver was inaccessible from approx 3:27 CDT, to 4:57 CDT. This was a networking-system related outage. We are still investigating root cause. A postmortem will follow.

ChargeOver inaccessible / network outage

Jun <var data-var='date'>17</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>16</var>, <var data-var='time'>09:49</var> CDT Scheduled - ChargeOver will undergo scheduled network maintenance on 6/16 from 9am to midnight central time. We anticipate minimal, if any, downtime.

Scheduled maintenance window

Jun <var data-var='date'> 8</var>, <var data-var='time'>18:23</var> CDT Resolved - This incident has been resolved. A postmortem will follow.Jun <var data-var='date'> 8</var>, <var data-var='time'>13:54</var> CDT Identified - We are working with our primary data center to resolve the issue. At this time, we believe this to be a carrier networking issue at the data center itself, outside of ChargeOver's infrastructure.

ChargeOver inaccessible

Jun <var data-var='date'> 7</var>, <var data-var='time'>17:21</var> CDT Resolved - This incident has been resolved. A postmortem will follow.Jun <var data-var='date'> 7</var>, <var data-var='time'>17:11</var> CDT Update - We are continuing to monitor for any further issues.Jun <var data-var='date'> 7</var>, <var data-var='time'>17:11</var> CDT Monitoring - A networking fix has been applied, and services are coming back up. We are monitoring to ensure everything is accessible.Jun <var data-var='date'> 7</var>, <var data-var='time'>16:42</var> CDT Identified - We have identified a networking issue, and are working on a resolution.Jun <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> CDT Investigating - We are currently investigating this issue.

System inaccessible

Mar <var data-var='date'>10</var>, <var data-var='time'>19:00</var> CDT Resolved - We have identified an issue where some emails sent the evening of March 10 / the morning of March 11 appear to be stuck in a SENDING state, instead of being delivered. We have identified and resolved an issue where an internal network attached storage device became disconnected, causing some emails to get stuck in a SENDING... state, instead of actually being delivered. We are still investigating root cause further.

Some emails are stuck in a SENDING... state

Jan <var data-var='date'> 8</var>, <var data-var='time'>18:27</var> CST Resolved - This issue has been resolved. All data syncs to Xero, QuickBooks Online, and Salesforce have caught up and fully synced.Jan <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> CST Update - Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, and are almost fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by a few more hours. Manual syncing of data will not be required. We anticipate syncing being fully caught up within the next ~8 hours.Jan <var data-var='date'> 8</var>, <var data-var='time'>09:24</var> CST Monitoring - Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, but there is a significant number of items to sync before everything has fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are continuing to monitor the situation.Jan <var data-var='date'> 8</var>, <var data-var='time'>06:52</var> CST Identified - We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are working on a resolution.

Delayed syncs to QuickBooks Online, Xero, Salesforce

Nov <var data-var='date'>18</var>, <var data-var='time'>16:07</var> CST Resolved - This incident has been resolved. A post-mortem containing further details to come.Nov <var data-var='date'>18</var>, <var data-var='time'>15:58</var> CST Identified - We've identified the problem and are implementing a fix.Nov <var data-var='date'>18</var>, <var data-var='time'>15:44</var> CST Investigating - We are aware of ongoing issues with access to our platform. We are currently investigating and will release details here as they become available.

Investigating issues with ChargeOver

Nov <var data-var='date'>12</var>, <var data-var='time'>12:10</var> CST Resolved - All connectivity issues are resolved now. Our primary data center (Flexential - Chaska) experienced a networking issue which impacted the ability to connect to ChargeOver services for some customers.Nov <var data-var='date'>12</var>, <var data-var='time'>11:50</var> CST Monitoring - All ChargeOver services are operating normally, and are accessible to everyone now. A networking or connectivity incident occurred with our data center provider (Flexential) which prevented some customers from accessing ChargeOver. We are still waiting for full details, and then will post an update. We continue to monitor connectivity. We believe any impact is now resolved, and everyone should be able to access ChargeOver at this time. An update will follow with more details.Nov <var data-var='date'>12</var>, <var data-var='time'>11:35</var> CST Update - All ChargeOver services are operating normally. Some customers are having trouble accessing ChargeOver. At this time, we believe this is due to a carrier network routing issue outside of ChargeOver. We are still investigating and working with our data center providers to get more information.Nov <var data-var='date'>12</var>, <var data-var='time'>11:05</var> CST Investigating - We are receiving reports that some customers are having trouble accessing the ChargeOver app. We are investigating further. All ChargeOver services appear to be operating normally, but it looks like some web traffic may be having problems accessing ChargeOver services.

Some customers are having trouble accessing ChargeOver

Jul <var data-var='date'>30</var>, <var data-var='time'>10:50</var> CDT Resolved - Email delivery is operating normally. A postmortem will follow.Jul <var data-var='date'>30</var>, <var data-var='time'>07:24</var> CDT Monitoring - The email delays have been resolved. We are monitoring delivery of emails. Some users may still experience some delays and/or higher-than-normal bounce rates for a short amount of time. Further updates and a postmortem will follow.Jul <var data-var='date'>29</var>, <var data-var='time'>15:49</var> CDT Update - We have diverted all email delivery to a secondary email account. Some delivery delays are still occurring. While we are working to resolve this, some emails sent may not be sent with correctly aligned DKIM policies/signatures. We continue to work with our email provider to resolve this.Jul <var data-var='date'>29</var>, <var data-var='time'>13:38</var> CDT Update - We are diverting some email delivery to a secondary email account. Some delivery delays are still occurring. While we are working to resolve this, some emails sent may not be sent with correctly aligned DKIM policies/signatures.Jul <var data-var='date'>29</var>, <var data-var='time'>12:27</var> CDT Update - Emails of the following types are being delivered without any delays: * invites sent to new admin users * admin password resets * scheduled reports * any sort of admin notifications (e.g. notifications when a quote is accepted, when custom domains are configured, etc.) We are aware that many of our customers are seeing significant delivery delays for transactional emails (e.g. invoice due emails, payment receipt emails, etc.). We are working with our email provider to get the delays resolved as soon as possible. If your account is using your own SMTP server or your own SendGrid, Mailgun, or Mandrill account, your account is unaffected by the delivery delays.Jul <var data-var='date'>29</var>, <var data-var='time'>07:38</var> CDT Update - We have identified the problem, and are working with our email provider to resolve it. At this time, we expect all emails to be sent successfully, but some delivery delays may occur.Jul <var data-var='date'>28</var>, <var data-var='time'>07:36</var> CDT Identified - We have identified the problem, and are working with our email provider to resolve it. At this time, we expect all emails to be sent successfully, but some delivery delays may occur.Jul <var data-var='date'>27</var>, <var data-var='time'>22:09</var> CDT Investigating - Some customers are experiencing a delay in delivery of outgoing emails from ChargeOver. Our team is working with our email provider to investigate the delay. At this time, we expect all emails to be sent successfully, but some delivery delays may occur.

Delayed delivery of some emails

Dec <var data-var='date'> 4</var>, <var data-var='time'>18:58</var> CST Resolved - This issue has been resolved. A postmortem will follow.Dec <var data-var='date'> 4</var>, <var data-var='time'>15:47</var> CST Update - We are continuing to monitor to ensure that all 3rd-party integration syncs catch up.Dec <var data-var='date'> 4</var>, <var data-var='time'>14:14</var> CST Monitoring - 3rd-party integrations sync is continuing to catch up, and now impacting only a small percentage of users. We are continuing to monitor the sync.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> CST Identified - We have identified the cause of the degraded performance, and are working towards a resolution. Search and email sending is performing normally now. Sync to 3rd-party integrations is catching up, but still delayed.Dec <var data-var='date'> 4</var>, <var data-var='time'>11:05</var> CST Investigating - ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending. We are investigating the delays.

Delayed processing of search / sync to 3rd-party platforms / email sending

Oct <var data-var='date'> 7</var>, <var data-var='time'>19:51</var> CDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 7</var>, <var data-var='time'>19:01</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 7</var>, <var data-var='time'>18:14</var> CDT Scheduled - ChargeOver will undergo a short scheduled maintenance period. Some accounts may see a degraded performance or a very short downtime during this maintenance window.

Scheduled app maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>11:17</var> CDT Resolved - The incident has been resolved. A postmortem will be provided.Jul <var data-var='date'>19</var>, <var data-var='time'>11:12</var> CDT Monitoring - All systems have been restored. We are monitoring the fix. A postmortem will be posted.Jul <var data-var='date'>19</var>, <var data-var='time'>10:52</var> CDT Update - We are continuing to work on a fix for this issue.Jul <var data-var='date'>19</var>, <var data-var='time'>10:36</var> CDT Identified - We have identified the problem. ETA to resolution is less than 30 minutes.Jul <var data-var='date'>19</var>, <var data-var='time'>10:29</var> CDT Investigating - We are aware of the problem, and are investigating. We will post further updates as we have them.

ChargeOver main application is unavailable

May <var data-var='date'>18</var>, <var data-var='time'>20:58</var> CDT Resolved - This issue has been resolved. Please contact us if you continue to have any trouble.May <var data-var='date'>18</var>, <var data-var='time'>20:50</var> CDT Monitoring - A fix has been implemented, and we are monitoring to make sure all services have recovered.May <var data-var='date'>18</var>, <var data-var='time'>20:40</var> CDT Identified - We have identified an issue causing trouble logging in, and causing some pages to load incorrectly. ETA to fix is less than an hour.

In-app pages are not loading correctly; trouble logging in

May <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> CDT Resolved - The login issue has been resolved.May <var data-var='date'> 9</var>, <var data-var='time'>11:26</var> CDT Identified - We have identified the login issue, and are working on a fix. You can continue to log in at https://(your-company-name).chargeover.com/admin/ while we work towards a fix. This issue does NOT affect any scheduled processes. Invoices were created, and payments were run as scheduled, without problem.May <var data-var='date'> 9</var>, <var data-var='time'>10:22</var> CDT Investigating - Some users are unable to log in at https://app.chargeover.com/ If you are having trouble, you can log in at your account-specific URL immediately instead. For example, log in at https://(your-company-name-here).chargeover.com/admin/ We are investigating, and will provide further updates soon.

Is ChargeOver down?

ChargeOver status is UP

Lastest published events

Scheduled maintenance (rebalancing background processing queues; frontend routing maintenance)

ChargeOver unavailable for some users

ChargeOver scheduled maintenance

ChargeOver Services, Components and Regions

Recent ChargeOver events

Scheduled maintenance (rebalancing background processing queues; frontend routing maintenance)

ChargeOver unavailable for some users

ChargeOver scheduled maintenance

ChargeOver scheduled network maintenance

Problem accessing our help documentation

Scheduled network maintenance

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Is ChargeOver down?

ChargeOver status is UP

Lastest published events

Scheduled maintenance (rebalancing background processing queues; frontend routing maintenance)

ChargeOver unavailable for some users

ChargeOver scheduled maintenance

ChargeOver Services, Components and Regions

Recent ChargeOver events

Scheduled maintenance (rebalancing background processing queues; frontend routing maintenance)

ChargeOver unavailable for some users

ChargeOver scheduled maintenance

ChargeOver scheduled network maintenance

Problem accessing our help documentation

Scheduled network maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!