Sep <var data-var='date'>30</var>, <var data-var='time'>10:05</var> UTC Resolved - We experienced a brief service interruption in the EU region between 09:14 UTC and 09:20 UTC that resulted in failed API requests for some merchants. Services have recovered. We apologize for any disruption this may have caused.

API Service Degradation

Sep <var data-var='date'>29</var>, <var data-var='time'>14:35</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>12:35</var> UTC Monitoring - Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.

Sep <var data-var='date'>19</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>06:33</var> UTC Scheduled - On September 19, 2026, from 12:30 to 14:30 UTC, we will be performing critical upgrades to our production database. Downtime: Each merchant may experience up to 5 minutes of downtime at any time during the 2-hour maintenance window. Services impacted: The RevRec report portal and dashboard may experience brief interruptions (up to 5 minutes) during the maintenance window. Note: This maintenance does not affect the Chargebee Billing platform.

Scheduled Maintenance: RevRec Application

Sep <var data-var='date'>17</var>, <var data-var='time'>03:51</var> UTC Resolved - Between 01:59 UTC and 02:09 UTC, we experienced a brief service interruption in the EU region due to an AWS platform issue, which led to failed API requests for some users. All services have fully recovered. We apologize for any disruption this may have caused

Sep <var data-var='date'> 3</var>, <var data-var='time'>19:53</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:47</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:03</var> UTC Investigating - We are investigating an issue that is preventing new users from signing up. We will provide an update as soon as we have more information.

Signup Degradation

Sep <var data-var='date'> 3</var>, <var data-var='time'>18:40</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>18:10</var> UTC Monitoring - The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:36</var> UTC Investigating - We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.

Application Login Issues

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:13</var> UTC Resolved - We noticed API failures between 11:49 UTC and 12:01 UTC. While the overall incident window lasted for 12 minutes, the actual disruptions were limited to 4 minutes. Our systems remain fully stable, and we are resolving this incident. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:51</var> UTC Monitoring - We experienced a brief service interruption that resulted in a small number of failed API requests. All services have completely recovered, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.

Sep <var data-var='date'> 2</var>, <var data-var='time'>13:35</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:28</var> UTC Monitoring - Between 12:54 UTC and 12:57 UTC, some users may have experienced intermittent API failures in the US region. The services have recovered, and we are monitoring the situation for stability.

Sep <var data-var='date'> 2</var>, <var data-var='time'>05:47</var> UTC Resolved - We experienced intermittent login and functionality issues due to an external service disruption at QuickBooks Online. QuickBooks has confirmed that the root cause has been fixed and all systems are fully restored. We apologize for any inconvenience this caused. Incident Reference - https://quickbooks.statuspage.io/incidents/vkntw55njz2z

QuickBooks Online Service Degradation

Aug <var data-var='date'>24</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>15:59</var> UTC Monitoring - Between 14:54 UTC and 15:32 UTC, we experienced intermittent errors with our tax calculation provider, Avalara, which temporarily impacted a few API requests. The errors have stopped, and we are continuing to monitor services to ensure stability.

Avalara Service Degradation

Aug <var data-var='date'>15</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>11:42</var> UTC Scheduled - On August 15, 2026, from 11:00 to 15:00 UTC, we will be performing critical upgrades to our production database. Downtime: Each merchant may experience up to 15 minutes of downtime at any time during the 4-hour maintenance window. Services impacted: The “Chargebee RevRec” platform may experience brief interruptions (up to 15 minutes) during the maintenance window. Note: This maintenance does not affect the Chargebee Billing platform.

Aug <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> UTC Resolved - Some users may have experienced intermittent issues managing subscriptions, invoices, or payment methods in the Self-Serve Portal. Service has been fully restored. We apologize for any inconvenience caused.

Self-Serve Portal Intermittent Issues

Aug <var data-var='date'> 2</var>, <var data-var='time'>06:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>06:47</var> UTC Monitoring - Between 05:59 UTC and 06:01 UTC, some users may have experienced intermittent API failures in all 3 regions. The services have recovered and we are monitoring the situation for stability.

Jul <var data-var='date'>27</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>11:56</var> UTC Scheduled - On July 27 2026, between 02:30 AM and 04:30 AM UTC, we will be performing critical improvements to our production systems. -- Downtime: Each merchant may experience up to 5 minutes of downtime at any time during the 2-hour maintenance window. Services Impacted: The “Chargebee Growth” platform may experience brief interruptions (up to 5 minutes) during the maintenance window. -- Note: This maintenance does not affect the Chargebee Billing platform.

Schedule Maintenance Notification - Growth

Jul <var data-var='date'>26</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:11</var> UTC Scheduled - On July 26th, 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the US and AU regions. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - July 26th, 2026

Jul <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:08</var> UTC Scheduled - On July 25th, 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU region. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - July 25th, 2026

Jul <var data-var='date'>21</var>, <var data-var='time'>11:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>09:24</var> UTC Monitoring - The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability. Jul <var data-var='date'>21</var>, <var data-var='time'>07:52</var> UTC Investigating - We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.

Jul <var data-var='date'>20</var>, <var data-var='time'>13:10</var> UTC Resolved - We experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.

Jul <var data-var='date'>16</var>, <var data-var='time'>13:10</var> UTC Resolved - We experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to your testing workflows.

Webhook Service Degradation

Jul <var data-var='date'>16</var>, <var data-var='time'>12:56</var> UTC Resolved - We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Resolved - We have confirmed that these alerts were false positive and no actual degradation of service occurred. We apologize for any confusion this may have caused. Jun <var data-var='date'>30</var>, <var data-var='time'>22:55</var> UTC Identified - We are aware of an issue causing server errors to appear in the Chargebee Copilot panel within the Growth application. Users may be unable to load or interact with the Copilot interface. All core billing functions are completely unaffected and operating normally.

Degraded Performance - Chargebee Copilot

Jun <var data-var='date'>12</var>, <var data-var='time'>02:12</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>02:03</var> UTC Monitoring - Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered. Jun <var data-var='date'>12</var>, <var data-var='time'>01:19</var> UTC Update - We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again. Jun <var data-var='date'>12</var>, <var data-var='time'>00:39</var> UTC Update - Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress. Jun <var data-var='date'>12</var>, <var data-var='time'>00:18</var> UTC Update - A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services. Jun <var data-var='date'>11</var>, <var data-var='time'>23:53</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>23:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>23:15</var> UTC Investigating - We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.

Email Service Degradation

Jun <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> UTC Resolved - We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.

May <var data-var='date'>31</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:19</var> UTC Scheduled - On May 31st, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the US region. Impact: Merchants in the US region may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

Schedule Maintainence Notification - May 31st, 2026

May <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:16</var> UTC Scheduled - On May 30th, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU and AU regions. Impact: EU and AU merchants may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

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