Aug <var data-var='date'>15</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>11:42</var> UTC Scheduled - On August 15, 2026, from 11:00 to 15:00 UTC, we will be performing critical upgrades to our production database. Downtime: Each merchant may experience up to 15 minutes of downtime at any time during the 4-hour maintenance window. Services impacted: The “Chargebee RevRec” platform may experience brief interruptions (up to 15 minutes) during the maintenance window. Note: This maintenance does not affect the Chargebee Billing platform.

Scheduled Maintenance: RevRec Application

Aug <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> UTC Resolved - Some users may have experienced intermittent issues managing subscriptions, invoices, or payment methods in the Self-Serve Portal. Service has been fully restored. We apologize for any inconvenience caused.

Self-Serve Portal Intermittent Issues

Aug <var data-var='date'> 2</var>, <var data-var='time'>06:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>06:47</var> UTC Monitoring - Between 05:59 UTC and 06:01 UTC, some users may have experienced intermittent API failures in all 3 regions. The services have recovered and we are monitoring the situation for stability.

API Service Degradation

Jul <var data-var='date'>27</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>11:56</var> UTC Scheduled - On July 27 2026, between 02:30 AM and 04:30 AM UTC, we will be performing critical improvements to our production systems. -- Downtime: Each merchant may experience up to 5 minutes of downtime at any time during the 2-hour maintenance window. Services Impacted: The “Chargebee Growth” platform may experience brief interruptions (up to 5 minutes) during the maintenance window. -- Note: This maintenance does not affect the Chargebee Billing platform.

Schedule Maintenance Notification - Growth

Jul <var data-var='date'>26</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:11</var> UTC Scheduled - On July 26th, 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the US and AU regions. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - July 26th, 2026

Jul <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:08</var> UTC Scheduled - On July 25th, 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU region. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - July 25th, 2026

Jul <var data-var='date'>21</var>, <var data-var='time'>11:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>09:24</var> UTC Monitoring - The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability. Jul <var data-var='date'>21</var>, <var data-var='time'>07:52</var> UTC Investigating - We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.

Avalara Service Degradation

Jul <var data-var='date'>20</var>, <var data-var='time'>13:10</var> UTC Resolved - We experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.

Jul <var data-var='date'>16</var>, <var data-var='time'>13:10</var> UTC Resolved - We experienced a delay in webhook delivery for TEST sites during the window from July 19th 09:49 UTC to July 19th 12:12 UTC, and the services are functioning as expected. We apologize for any disruption this caused to your testing workflows.

Webhook Service Degradation

Jul <var data-var='date'>16</var>, <var data-var='time'>12:56</var> UTC Resolved - We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.

Jul <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC Resolved - We have confirmed that these alerts were false positive and no actual degradation of service occurred. We apologize for any confusion this may have caused. Jun <var data-var='date'>30</var>, <var data-var='time'>22:55</var> UTC Identified - We are aware of an issue causing server errors to appear in the Chargebee Copilot panel within the Growth application. Users may be unable to load or interact with the Copilot interface. All core billing functions are completely unaffected and operating normally.

Degraded Performance - Chargebee Copilot

Jun <var data-var='date'>12</var>, <var data-var='time'>02:12</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>02:03</var> UTC Monitoring - Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered. Jun <var data-var='date'>12</var>, <var data-var='time'>01:19</var> UTC Update - We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again. Jun <var data-var='date'>12</var>, <var data-var='time'>00:39</var> UTC Update - Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress. Jun <var data-var='date'>12</var>, <var data-var='time'>00:18</var> UTC Update - A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services. Jun <var data-var='date'>11</var>, <var data-var='time'>23:53</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>23:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>23:15</var> UTC Investigating - We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.

Email Service Degradation

Jun <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> UTC Resolved - We experienced 2 minutes of intermittent API request timeouts in the US region during the window from 05-06-2026 22:16 UTC to 22:22 UTC. The issue has since been resolved, and services are operating normally.

May <var data-var='date'>31</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:19</var> UTC Scheduled - On May 31st, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the US region. Impact: Merchants in the US region may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

Schedule Maintainence Notification - May 31st, 2026

May <var data-var='date'>30</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:16</var> UTC Scheduled - On May 30th, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU and AU regions. Impact: EU and AU merchants may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

Schedule Maintainence Notification - May 30th, 2026

May <var data-var='date'>29</var>, <var data-var='time'>12:18</var> UTC Resolved - We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window. May <var data-var='date'>29</var>, <var data-var='time'>11:40</var> UTC Identified - We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.

Degraded Performance: Outbound Email Notifications

May <var data-var='date'>20</var>, <var data-var='time'>16:09</var> UTC Resolved - We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.

Intermittent API Failures - EU Region

May <var data-var='date'>18</var>, <var data-var='time'>11:05</var> UTC Resolved - We experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal change. We have reverted it to restore full stability. We apologize for any inconvenience this may have caused. Update: Impact Window: 10:06 UTC to 10:17 UTC

May <var data-var='date'> 8</var>, <var data-var='time'>07:36</var> UTC Resolved - We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered. May <var data-var='date'> 8</var>, <var data-var='time'>04:08</var> UTC Update - We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress. May <var data-var='date'> 8</var>, <var data-var='time'>00:57</var> UTC Update - Our team is working with AWS to assess the impact. We will share an update as we progress. May <var data-var='date'> 8</var>, <var data-var='time'>00:29</var> UTC Monitoring - Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue. We are monitoring the systems to ensure continued stability.

Intermittent API Request Timeouts - US Region

May <var data-var='date'> 8</var>, <var data-var='time'>03:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>03:20</var> UTC Monitoring - We have identified the root cause and implemented a fix. Our team is continuing to monitor the services to ensure ongoing stability. May <var data-var='date'> 8</var>, <var data-var='time'>02:25</var> UTC Investigating - We are experiencing login issues with the RevRec portal. We will share an update as we progress.

RevRec Login Issues

May <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC Resolved - Between 14:15 UTC and 14:22 UTC, a brief degradation in the hCaptcha service caused intermittent API errors for some users. The upstream issue has been resolved, and our services are operating normally. -- For more details - https://www.hcaptchastatus.com/incidents/ztn3pw8tg2cv

hCaptcha Service Degradation

Apr <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>11:57</var> UTC Scheduled - On April 16th 2026, between 20:00 and 21:00 UTC (12:00 PM and 1:00 PM PST), we will be performing critical improvements to our production systems. -- Services Impacted: -> Growth reports within the “Chargebee Retention” platform will be briefly unavailable. -> Other Growth app functions (such as administering offers, pages, and targeting) will continue to work normally without disruption. We appreciate your patience and understanding as we enhance our services. -- Note: This maintenance does not have any impact on the Chargebee Billing platform.

Schedule Maintenance Notification - Retention

Apr <var data-var='date'>10</var>, <var data-var='time'>11:51</var> UTC Resolved - We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience. Apr <var data-var='date'> 9</var>, <var data-var='time'>16:37</var> UTC Update - We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>06:36</var> UTC Monitoring - We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.

Delays in Data Sync and Payment Statuses

Mar <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>16:12</var> UTC Scheduled - On March 14, 2026, from 11:00 to 17:00 UTC, we will be performing critical upgrades to our production database. -- Impact: During this 6-hour maintenance window, merchants may experience intermittent service degradation in the RevRec application. Services impacted: The RevRec application will remain accessible, and users will still be able to view data. However, write operations may experience service interruptions until the maintenance is complete. -- Note: This maintenance will not impact billing systems. We appreciate your patience and understanding as we continue to enhance our services.

Scheduled Maintenance Notice - RevRec Application

Feb <var data-var='date'>26</var>, <var data-var='time'>16:45</var> UTC Resolved - We experienced intermittent API request timeouts during two brief one-minute windows between 14:23 and 14:46 UTC. The issue has since been resolved, and services are operating normally. Feb <var data-var='date'>26</var>, <var data-var='time'>16:24</var> UTC Monitoring - We have not observed any errors since 14:46 UTC. We are monitoring the API responses. Feb <var data-var='date'>26</var>, <var data-var='time'>15:04</var> UTC Investigating - We have noticed intermittent API failures in US Region, Our team is investigating the cause and will provide updates as soon as we have more information.

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Scheduled Maintenance: RevRec Application

Self-Serve Portal Intermittent Issues

API Service Degradation

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Scheduled Maintenance: RevRec Application

Self-Serve Portal Intermittent Issues

API Service Degradation

Schedule Maintenance Notification - Growth

Schedule Maintenance Notification - July 26th, 2026

Schedule Maintenance Notification - July 25th, 2026