THIS IS A SCHEDULED EVENT May <var data-var='date'>31</var>, <var data-var='time'>04:30</var> - <var data-var='time'>09:30</var> UTC May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:19</var> UTC Scheduled - On May 31st, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the US region. Impact: Merchants in the US region may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

Schedule Maintainence Notification - May 31st, 2026

THIS IS A SCHEDULED EVENT May <var data-var='date'>30</var>, <var data-var='time'>04:30</var> - <var data-var='time'>09:30</var> UTC May <var data-var='date'>22</var>, <var data-var='time'>11:35</var> UTC Update - Please note that during this scheduled maintenance window, you may also experience temporary interruptions or delays with the following services: -- Revenue Story report syncing Dashboard access Checkouts via the Chargebee Payments Gateway May <var data-var='date'>13</var>, <var data-var='time'>09:16</var> UTC Scheduled - On May 30th, 2026 between 04:30 and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU and AU regions. Impact: EU and AU merchants may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: Product Catalog, Entitlement, and Subscription APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. Dependent operations will be temporarily paused and will automatically resume once the maintenance is complete. We appreciate your patience and understanding as we enhance our services.

Schedule Maintainence Notification - May 30th, 2026

May <var data-var='date'>20</var>, <var data-var='time'>16:09</var> UTC Resolved - We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.

Intermittent API Failures - EU Region

May <var data-var='date'>18</var>, <var data-var='time'>11:05</var> UTC Resolved - We experienced an issue causing intermittent 5xx errors across all regions, which was traced back to an internal change. We have reverted it to restore full stability. We apologize for any inconvenience this may have caused. Update: Impact Window: 10:06 UTC to 10:17 UTC

API Service Degradation

May <var data-var='date'> 8</var>, <var data-var='time'>07:36</var> UTC Resolved - We have verified that the intermittent API latency has been fully resolved. Our monitoring confirms all systems have fully recovered. May <var data-var='date'> 8</var>, <var data-var='time'>04:08</var> UTC Update - We are continuing to monitor the services. The incident remains open as we verify full system recovery. We will share an update as we progress. May <var data-var='date'> 8</var>, <var data-var='time'>00:57</var> UTC Update - Our team is working with AWS to assess the impact. We will share an update as we progress. May <var data-var='date'> 8</var>, <var data-var='time'>00:29</var> UTC Monitoring - Between May 7, 23:35 UTC and May 8, 00:55 UTC, we experienced intermittent API request timeouts in the US region due to an AWS platform issue. We are monitoring the systems to ensure continued stability.

Intermittent API Request Timeouts - US Region

May <var data-var='date'> 8</var>, <var data-var='time'>03:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>03:20</var> UTC Monitoring - We have identified the root cause and implemented a fix. Our team is continuing to monitor the services to ensure ongoing stability. May <var data-var='date'> 8</var>, <var data-var='time'>02:25</var> UTC Investigating - We are experiencing login issues with the RevRec portal. We will share an update as we progress.

RevRec Login Issues

May <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> UTC Resolved - Between 14:15 UTC and 14:22 UTC, a brief degradation in the hCaptcha service caused intermittent API errors for some users. The upstream issue has been resolved, and our services are operating normally. -- For more details - https://www.hcaptchastatus.com/incidents/ztn3pw8tg2cv

hCaptcha Service Degradation

Apr <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>11:57</var> UTC Scheduled - On April 16th 2026, between 20:00 and 21:00 UTC (12:00 PM and 1:00 PM PST), we will be performing critical improvements to our production systems. -- Services Impacted: -> Growth reports within the “Chargebee Retention” platform will be briefly unavailable. -> Other Growth app functions (such as administering offers, pages, and targeting) will continue to work normally without disruption. We appreciate your patience and understanding as we enhance our services. -- Note: This maintenance does not have any impact on the Chargebee Billing platform.

Schedule Maintenance Notification - Retention

Apr <var data-var='date'>10</var>, <var data-var='time'>11:51</var> UTC Resolved - We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience. Apr <var data-var='date'> 9</var>, <var data-var='time'>16:37</var> UTC Update - We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>06:36</var> UTC Monitoring - We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.

Delays in Data Sync and Payment Statuses

Mar <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>16:12</var> UTC Scheduled - On March 14, 2026, from 11:00 to 17:00 UTC, we will be performing critical upgrades to our production database. -- Impact: During this 6-hour maintenance window, merchants may experience intermittent service degradation in the RevRec application. Services impacted: The RevRec application will remain accessible, and users will still be able to view data. However, write operations may experience service interruptions until the maintenance is complete. -- Note: This maintenance will not impact billing systems. We appreciate your patience and understanding as we continue to enhance our services.

Scheduled Maintenance Notice - RevRec Application

Feb <var data-var='date'>26</var>, <var data-var='time'>16:45</var> UTC Resolved - We experienced intermittent API request timeouts during two brief one-minute windows between 14:23 and 14:46 UTC. The issue has since been resolved, and services are operating normally. Feb <var data-var='date'>26</var>, <var data-var='time'>16:24</var> UTC Monitoring - We have not observed any errors since 14:46 UTC. We are monitoring the API responses. Feb <var data-var='date'>26</var>, <var data-var='time'>15:04</var> UTC Investigating - We have noticed intermittent API failures in US Region, Our team is investigating the cause and will provide updates as soon as we have more information.

Feb <var data-var='date'>26</var>, <var data-var='time'>15:16</var> UTC Resolved - We observed minor service degradation in API responses from 11:19 UTC to 11:23 UTC due to an internal server issue, which resulted in an unexpected increase in API failures in the US region. We apologize for any inconvenience caused.

Feb <var data-var='date'>24</var>, <var data-var='time'>15:21</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>15:02</var> UTC Monitoring - GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment. Feb <var data-var='date'>24</var>, <var data-var='time'>14:36</var> UTC Investigating - We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions. More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK

GoCardless API Disruption

Feb <var data-var='date'>19</var>, <var data-var='time'>15:19</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>13:36</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>13:28</var> UTC Investigating - We are currently experiencing a delay in webhook delivery for TEST sites. Our team is investigating the cause and will provide updates as soon as we have more information.

Webhook Service Degradation

Feb <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>06:24</var> UTC Scheduled - On Feb 08th 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the US and AU regions. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - Feb 08th, 2026

Feb <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>06:24</var> UTC Scheduled - On Feb 07th 2026, between 04:30 AM and 09:30 AM UTC, we will be performing critical improvements to our production database in the EU region. -- Impact: Each merchant may experience up to 5 minutes of downtime at any time during the 5-hour maintenance window. Services Impacted: All critical APIs may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services.

Schedule Maintenance Notification - Feb 07th, 2026

Feb <var data-var='date'> 6</var>, <var data-var='time'>06:10</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>07:59</var> UTC Scheduled - On Feb 06th 2026, between 04:00 AM and 07:00 AM UTC, we will be performing critical improvements to our production systems. -- Downtime: Each merchant (Growth Segment only) may experience up to 5 minutes of downtime at any time during the 3-hour maintenance window. Services Impacted: "Chargebee Retention and Lifecycle Offers" platform may experience brief interruptions (up to 5 minutes) during the maintenance window. -- We appreciate your patience and understanding as we enhance our services. Note: This maintenance does not have any impact on the Chargebee Billing platform. ***Update: postponed the date of the activity to Feb 06, 2026

Jan <var data-var='date'>22</var>, <var data-var='time'>15:47</var> UTC Resolved - Between 11:58 and 11:59 UTC, we experienced intermittent API request timeouts in the US region due to AWS platform issue. The impact was minimal, and the service has fully recovered. -- We apologize for any inconvenience caused.

API Service Degradation - US Region

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:53</var> UTC Resolved - The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com. Jan <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> UTC Identified - We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this. We recommend temporarily disabling the Location Validation option in your Tax Configuration settings. --- Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat

Service Degradation: Location Validation Service Issues

Dec <var data-var='date'>14</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>14</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:23</var> UTC Scheduled - On Dec 14th, 2025 between 11:30 UTC and 14:30 UTC, we will be performing critical improvements to the production database. Impact: There may be up to 5 minutes of downtime at any time during the 3-hour maintenance window. Services Impacted: The RevRec application may be temporarily unavailable during the downtime. -- We appreciate your patience and understanding as we enhance our services.

Scheduled Maintenance Notice - RevRec

Dec <var data-var='date'>10</var>, <var data-var='time'>06:21</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>06:14</var> UTC Monitoring - Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered. We will continue to monitor the platform to ensure ongoing stability. Dec <var data-var='date'>10</var>, <var data-var='time'>04:08</var> UTC Identified - We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:40</var> UTC Monitoring - We are seeing recovery across our support and chat services. Integrations and workflows that rely on Cloudflare are also recovering. We will continue to monitor until all affected services are fully stable. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> UTC Identified - We are currently experiencing disruptions to our support ticketing and chat systems. Certain integrations and workflows that depend on Cloudflare may experience delays or degraded performance. More details - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Cloudflare Service Impact

Dec <var data-var='date'> 4</var>, <var data-var='time'>04:51</var> UTC Resolved - Between 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the service provider on a long-term fix. We are also implementing additional redundancy internally to mitigate and prevent similar disruptions.

Dec <var data-var='date'> 3</var>, <var data-var='time'>20:01</var> UTC Resolved - We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused. Dec <var data-var='date'> 3</var>, <var data-var='time'>19:33</var> UTC Monitoring - API timeouts were observed in the US region during two intervals: 17:44–17:54 UTC and 18:00–18:02 UTC. The services have fully recovered, and we are continuing to monitor system reliability. Dec <var data-var='date'> 3</var>, <var data-var='time'>18:24</var> UTC Identified - We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.

Dec <var data-var='date'> 3</var>, <var data-var='time'>08:46</var> UTC Resolved - We experienced a brief interruption to our API service due to an internal server issue. The impact was minimal, and the service has fully recovered. We apologize for any inconvenience caused.

Is Chargebee down?

Chargebee status is UP

Lastest published events

Intermittent API Failures - EU Region

API Service Degradation

Intermittent API Request Timeouts - US Region

Chargebee Services, Components and Regions

Recent Chargebee events

Schedule Maintainence Notification - May 31st, 2026

Schedule Maintainence Notification - May 30th, 2026

Intermittent API Failures - EU Region

API Service Degradation

Intermittent API Request Timeouts - US Region

RevRec Login Issues

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Is Chargebee down?

Chargebee status is UP

Lastest published events

Intermittent API Failures - EU Region

API Service Degradation

Intermittent API Request Timeouts - US Region

Chargebee Services, Components and Regions

Recent Chargebee events

Schedule Maintainence Notification - May 31st, 2026

Schedule Maintainence Notification - May 30th, 2026

Intermittent API Failures - EU Region

API Service Degradation

Intermittent API Request Timeouts - US Region

RevRec Login Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!