THIS IS A SCHEDULED EVENT May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> - <var data-var='time'>02:00</var> PDT May <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Scheduled - Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, May 24 between 1 to 2 a.m. PT (4 to 5 a.m. ET). The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, and other services. Services may experience up to a 5-minute service disruption during the maintenance. Central 1 - Support@central1.com - 1.888.889.7878, option 1

CHG170894 - Universal Connectivity Proxy (UCP) maintenance this weekend

THIS IS A SCHEDULED EVENT May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> - <var data-var='time'>03:00</var> PDT May <var data-var='date'>20</var>, <var data-var='time'>09:58</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 24 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG170468 – Central 1 Interac e-Transfer maintenance this weekend

May <var data-var='date'>22</var>, <var data-var='time'>15:04</var> PDT Identified - We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App. Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser. Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.   Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.   In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed. We appreciate your patience and understanding while we implement a permanent solution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

INC222092: Remember Me and Biometric Login Information Disappearing

May <var data-var='date'>22</var>, <var data-var='time'>14:53</var> PDT Resolved - Client Centre service has been restored, and access is now fully available at https://clients.central1.com/. As part of the resolution, Central 1 has successfully transitioned Client Centre off the previous 3rd party hosting environment and into our Azure infrastructure. This change is intended to improve overall service stability and resiliency going forward. We will continue to monitor performance closely to ensure a stable experience for our clients. If you experience any issues accessing Client Centre, please refresh your browser or clear your cache before attempting again. We appreciate your patience and understanding throughout this incident. Central 1 Support - support@central1.com - 1 888 889 7878 (press 1) May <var data-var='date'>21</var>, <var data-var='time'>18:21</var> PDT Identified - Central 1 is currently experiencing a recurrence of the Client Centre access issue. Users may encounter the “Sorry Page” when attempting to access the site. Our teams are actively engaged and escalating with our vendor to address this issue. In parallel, we are working on alternative solutions to mitigate the impact and resolve the underlying environment issue as quickly as possible. The “Sorry Page” remains available and provides access to key applications via direct links. We will continue to provide updates as more information becomes available and appreciate your patience. Central 1 Support - support@central1.com - 1 888 889 7878, press 1

INC222036 – Client Centre unavailable

May <var data-var='date'>22</var>, <var data-var='time'>08:37</var> PDT Resolved - The system has remained stable thought the night. A postmortem will be completed, and a summary will be shared once available. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) May <var data-var='date'>21</var>, <var data-var='time'>13:54</var> PDT Monitoring - Members may have experienced an error message "There was an error processing your request" when attempting to log in to online banking between 1:02 p.m. and 1:30 p.m. PT (4:02 p.m. to 4:30 p.m. ET). The issue has now been resolved. A postmortem will be completed, and a summary will be shared once available. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

INC222016 - Login Disruption to Digital Banking

May <var data-var='date'>21</var>, <var data-var='time'>15:44</var> PDT Resolved - Client Centre access has now been fully restored and services are operating normally. Users can resume accessing applications through https://clients.central1.com/ as usual. If you continue to experience issues or are still seeing the “Sorry Page,” this may be due to cached browser data. Please clear your cache (Ctrl + Shift + Delete) and refresh your browser before attempting to log in again. We appreciate your patience while we worked to resolve this issue. Central 1 Support - support@central1.com - 1 888 889 7878, press 1 May <var data-var='date'>20</var>, <var data-var='time'>14:09</var> PDT Update - We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. While there are no new material updates at this time, this issue remains a top priority and work is actively progressing toward resolution. The temporary “Sorry Page” remains in place and continues to provide access to key applications via direct links. We will provide our next update by tomorrow at 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience and understanding. We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience. Central 1 Support - support@central1.com - 1 888 889 7878 (press 1) May <var data-var='date'>19</var>, <var data-var='time'>18:58</var> PDT Update - We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. At this time, there are no new material updates; however, efforts remain actively underway and resolution remains a top priority. The temporary “Sorry Page” continues to provide access to key applications via direct links. If you encounter issues accessing the page, please use the application links provided in the previous update. We will provide our next update by end of business tomorrow by 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available. We appreciate your continued patience. Central 1 Support - support@central1.com - 1 888 889 7878 (press 1) May <var data-var='date'>19</var>, <var data-var='time'>11:22</var> PDT Update - We are conducting a thorough analysis of the systems involved and working toward resolving the Client Centre issue. In the event you are receiving an error trying to access our Sorry Page (via Client Centre), please use the links provided on the Sorry Page, or use from the list below: - https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct - https://branchcapture.secure.central1.com/ for Branch Capture - https://filesandreports.secure.central1.com/login for the File & Report Exchange - https://central1-prod.aric.featurespace.co.uk/ for EFM - https://fas.secure.central1.com/fas/ for FAS - https://fxd.secure.central1.com/extranet for FX Drafts - https://olt.secure.central1.com/olt/ for OLT (Online Tracing) - https://ors.secure.central1.com/ors/ for ORS (Online Return System) - https://central1.service-now.com/support/ for ServiceNow - https://cms.memberdirect.net/ for TeamSite - https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management - https://treasuryconnect.secure.central1.com/tos/ Treasury Connect Please ensure you do not use bookmarks/favorites for your Applications. We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime. May <var data-var='date'>19</var>, <var data-var='time'>10:13</var> PDT Update - We’re continuing to work with our partners and internal teams to restore full access to the Client Centre. While the issue is still under investigation, we have implemented a temporary solution that allows users to access key applications through a dedicated page. Our teams are actively working to resolve the issue as quickly as possible and improve overall service resiliency. We’ll continue to provide updates as more information becomes available and appreciate your patience in the meantime. May <var data-var='date'>19</var>, <var data-var='time'>07:09</var> PDT Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Currently, users should receive the Sorry Page providing direct links to applications. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)

INC221869 - Client Centre intermittent access issue

May <var data-var='date'>20</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>13:36</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">MDB, Forge Commercial, and CAS Online Release 526</a> has been scheduled for Wednesday May 20, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

CHG169069 - MDB, Forge Commercial, and CAS Online Release 526

May <var data-var='date'>19</var>, <var data-var='time'>05:27</var> PDT Resolved - Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Central 1 will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding. May <var data-var='date'>18</var>, <var data-var='time'>19:26</var> PDT Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - support@central1.com - 1‑888‑889‑7878 (press 1)

INC221869  – Client Centre intermittent access issue

May <var data-var='date'>17</var>, <var data-var='time'>07:08</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>04:50</var> PDT Identified - Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code. Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report. Central 1 - Support@central1.com - 1.888.889.7878, press 0

Resolved - INC221825 - PaymentStream Direct is not available

May <var data-var='date'>17</var>, <var data-var='time'>04:43</var> PDT Resolved - Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code. Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report. Central 1 - Support@central1.com - 1.888.889.7878, press 0

INC221825 - PaymentStream Direct is not available

May <var data-var='date'>13</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>11:50</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 769</a> has been scheduled for Wednesday May 13, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG169072 -Digital Banking Core Release 769

May <var data-var='date'>10</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 10 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG166787 – Central 1 Interac e-Transfer maintenance this weekend

May <var data-var='date'> 9</var>, <var data-var='time'>12:40</var> PDT Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Earlier today, some customers experienced intermittent access issues. As an interim measure, a workaround was implemented at approximately 11:30 a.m. PT (2:30 p.m. ET), allowing impacted users to log in while teams continued investigating. The underlying point of failure has since been identified and corrected, and the Client Centre is now operating normally for all users. Central 1 will continue to monitor the environment closely to ensure ongoing stability. Thank you for your patience and understanding. May <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> PDT Investigating - Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - support@central1.com - 1‑888‑889‑7878 (press 1)

INC221480 – Client Centre intermittent access issue

May <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>15:36</var> PDT Scheduled - Please be advised that Central 1 will be performing some additional patching this evening for our Central1.com and Client Centre websites. The patching will be completed between 7:00 to 7:30 p.m. PT (10:00 to 10:30 p.m. ET), and sites may be unavailable for up to 10 minutes throughout the patching. Central 1 - Support@central1.com - 1.888.889.7878

CHG170788 – Central1.com and Client Centre Maintenance Tonight

May <var data-var='date'> 8</var>, <var data-var='time'>13:45</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>13:35</var> PDT Monitoring - Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST). Members were intermittently unable to log in to online banking. Members using email-based 2SV were not affected. The issue has been resolved. We are currently monitoring the situation. DigitalBanking_Support@central1.com - 1.888.889.7878

INC221365 :: 2SV text/voice service degradation.

May <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> PDT Resolved - Central 1 and our web service provider have observed stable operation of both the Client Center (https://clients.central1.com/) and https://www.central1.com/. As a result of the incident, it is now considered resolved. Central 1 continues to implement additional resiliency and high-availability improvements to further strengthen site availability and reduce dependence on the affected environment. We expect to communicate additional details regarding these enhancements as changes are finalized. We appreciate everyone’s patience throughout this incident and apologize again for the inconvenience. May <var data-var='date'> 6</var>, <var data-var='time'>14:26</var> PDT Update - Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally. While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain open until the vendor formally confirms resolution and sustained stability. In parallel, Central 1 continues to work on additional resiliency and high-availability mitigation options to help reduce dependency on the affected environment. We will provide further details on these changes as plans are finalized. We will provide further updates if there are any changes to service availability, or once the vendor has confirmed the incident is fully stabilized and resolved. Thank you for your patience and understanding throughout this incident. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>16:59</var> PDT Update - Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability. In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide customers with a further update tomorrow regarding these mitigation efforts and next steps. Thank you for your continued patience and understanding while we work through this vendor-related issue. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> PDT Update - Client Centre (https://clients.central1.com/) continues to be unavailable. Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider. Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/. Central 1 continues to work closely with our Client Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content (e.g., news articles, forms), please contact Support and we will provide it while our vendor works to restore full service. We will provide our next update tomorrow morning, or sooner should service be restored and stability confirmed. Thank you for your continued patience, and we apologize for the inconvenience. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> PDT Update - The Client Centre website (https://clients.central1.com) continues to experience instability. Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/. Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service. We will provide updates as we have more information. Thank you for your patience during this incident and we apologize for any inconvenience caused by it. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>08:04</var> PDT Update - The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services. Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service. We will provide our next update by 9:00 a.m. PT (12 p.m. ET). Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>05:53</var> PDT Update - At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications. If you are still experiencing any content or access issues with our applications or services, please contact us for additional support. Central 1 - Support@central1.com – 1.888.889.7878, press 1 May <var data-var='date'> 4</var>, <var data-var='time'>15:04</var> PDT Update - Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts. The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the Client Centre, please reach out to our Support team and we will be happy to assist. We will continue to provide updates as more information becomes available. May <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> PDT Update - Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today. If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications. If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service. An earlier issue prevented some customers from accessing the Sorry Page; this was resolved at 12:50 p.m. PT (3:50 p.m. ET). We will provide our next update by 3:00 p.m. PT (6:00 p.m. ET). Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 4</var>, <var data-var='time'>13:02</var> PDT Update - We are continuing to assess the intermittent access issues being reported by some of our clients across our applications. We will provide another update within the next hour. May <var data-var='date'> 4</var>, <var data-var='time'>11:33</var> PDT Update - Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational. We will provide an update by 12:30 pm PT (3:30 pm ET). May <var data-var='date'> 4</var>, <var data-var='time'>10:35</var> PDT Monitoring - The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre. We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident. May <var data-var='date'> 4</var>, <var data-var='time'>09:57</var> PDT Investigating - Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre. We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET). Central 1 - Support@central1.com – 1.888.889.7878, press 1

INC221142 - Client Centre and Central1.com Instability

May <var data-var='date'> 5</var>, <var data-var='time'>08:44</var> PDT Resolved - The CAD and USD cheque returns were successfully processed yesterday; however, due to a technical issue, the corresponding reports were not generated. The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6). Central 1 Support – support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>07:47</var> PDT Update - Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026. We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) May <var data-var='date'> 5</var>, <var data-var='time'>07:40</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 5</var>, <var data-var='time'>07:40</var> PDT Identified - Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET). You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks. Central 1 - Support@central1.com – 1.888.889.7878, press 1

INC221205 - Missing ORPI\ORUI cheque return reports

May <var data-var='date'> 5</var>, <var data-var='time'>07:35</var> PDT Resolved - Central 1 has identified that some clients are missing the ORPI (CAD) and ORUI (USD) "Online Returns Cheque Processed Items" reports this morning for items returned in ORS on May 4, 2026. Our technical team is actively investigating the issue. We will provide our next update by 9:00 a.m. PT (12:00 p.m. ET). Central 1 Support – support@central1.com, 1.888.889.7878 (press 1)

May <var data-var='date'> 4</var>, <var data-var='time'>09:36</var> PDT Resolved - Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET). You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks. Central 1 - Support@central1.com – 1.888.889.7878, press 1

INC221142 - RESOLVED: Client Centre Unavailable

Apr <var data-var='date'>30</var>, <var data-var='time'>13:18</var> PDT Resolved - Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 12:44 to 12:57 p.m. PT (3:44 to 3:57 p.m. ET). You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks. Central 1 - Support@central1.com – 1.888.889.7878, press 1

INC220907 - RESOLVED: Client Centre Outage

Apr <var data-var='date'>29</var>, <var data-var='time'>06:26</var> PDT Resolved - Please be advised that the urgent release is deployed and International Transfer is available in online banking. Apr <var data-var='date'>28</var>, <var data-var='time'>13:45</var> PDT Update - Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247) The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET). DigitalBanking_Support@central1.com - 1.888.889.7878 Apr <var data-var='date'>27</var>, <var data-var='time'>15:43</var> PDT Update - Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2 Apr <var data-var='date'>23</var>, <var data-var='time'>17:33</var> PDT Update - We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2 Apr <var data-var='date'>21</var>, <var data-var='time'>11:17</var> PDT Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process. We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET. Apr <var data-var='date'>17</var>, <var data-var='time'>14:24</var> PDT Update - We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process. We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET. Apr <var data-var='date'>16</var>, <var data-var='time'>12:28</var> PDT Investigating - Please be advise that International transfer services are currently unavailable in online banking. We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INC220098 : International Transfer Service Interruption

Apr <var data-var='date'>29</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:24</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Urgent Digital Banking Core Release 768</a> has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG170247 - Urgent Digital Banking Core Release 768

Apr <var data-var='date'>28</var>, <var data-var='time'>15:09</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>15:28</var> PDT Scheduled - Please be advised that Interac has informed Central 1 that they will performing a capacity upgrade for core e-Transfer servers this Thursday, April 23 from 10 p.m. to 3 a.m. PT (Friday, April 24 from 1 to 6 a.m. ET). During the change window there is a possibility for delayed completion of e-Transfer payments and notifications. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG170190 - Interac Infrastructure Upgrade

Apr <var data-var='date'>28</var>, <var data-var='time'>15:09</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>15:49</var> PDT Scheduled - Central 1 will be performing a change this Sunday, April 26 between 1 to 3 a.m. PT (4 to 6 a.m. ET) to our Login Services database. During the maintenance you will not be able to log into most Central 1 services like “Applications” launched from Client Centre and ServiceNow. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG170107 – Central 1 Application Login Services Maintenance

Apr <var data-var='date'>27</var>, <var data-var='time'>11:54</var> PDT Resolved - We have received this mornings missing AFT file from BNC. The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03. Central 1 – Support@central1.com – 1.888.889.7878, press 1 Apr <var data-var='date'>27</var>, <var data-var='time'>07:38</var> PDT Identified - Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed. We will provide an update once we have received and processed the remaining BNC file. Central 1 – Support@central1.com – 1.888.889.7878, press 1

Is Central 1 down?

Central 1 status is UP

Lastest published events

INC222092: Remember Me and Biometric Login Information Disappearing

INC222036 – Client Centre unavailable

INC222016 - Login Disruption to Digital Banking

Central 1 Services, Components and Regions

Recent Central 1 events

CHG170894 - Universal Connectivity Proxy (UCP) maintenance this weekend

CHG170468 – Central 1 Interac e-Transfer maintenance this weekend

INC222092: Remember Me and Biometric Login Information Disappearing

INC222036 – Client Centre unavailable

INC222016 - Login Disruption to Digital Banking

INC221869 - Client Centre intermittent access issue

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Is Central 1 down?

Central 1 status is UP

Lastest published events

INC222092: Remember Me and Biometric Login Information Disappearing

INC222036 – Client Centre unavailable

INC222016 - Login Disruption to Digital Banking

Central 1 Services, Components and Regions

Recent Central 1 events

CHG170894 - Universal Connectivity Proxy (UCP) maintenance this weekend

CHG170468 – Central 1 Interac e-Transfer maintenance this weekend

INC222092: Remember Me and Biometric Login Information Disappearing

INC222036 – Client Centre unavailable

INC222016 - Login Disruption to Digital Banking

INC221869 - Client Centre intermittent access issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!