THIS IS A SCHEDULED EVENT Oct <var data-var='date'>14</var>, <var data-var='time'>22:00</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>15</var>, <var data-var='time'>03:00</var> PDT Oct <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> PDT Scheduled - Interac has informed Central 1 of planned infrastructure maintenance on Wednesday, October 14, from 10:00 p.m. to 3:00 a.m. PT (Thursday, October 15, from 1:00 a.m. to 6:00 a.m. ET). During this maintenance window, Interac will be upgrading firmware within its e-Transfer data centre infrastructure. As part of this activity, there will be three brief intermittent service disruptions between 1:00 a.m. ET and 5:45 a.m. ET. In-flight Interac e-Transfer transactions may be impacted during these periods. The cumulative service disruption is expected to total approximately 45 minutes. No action is required by clients. Central 1 will continue to monitor the maintenance and provide updates, as necessary. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG175525 - Interac Scheduled Infrastructure Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDT Sep <var data-var='date'>23</var>, <var data-var='time'>10:40</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 779</a> has been scheduled for Wednesday October 7, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG174957 - Digital Banking Core Release 779

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDT Sep <var data-var='date'>23</var>, <var data-var='time'>09:41</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">MDB, Forge Commercial, and CAS Online Release 531</a> has been scheduled for Tuesday October 6, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

CHG171941 - MDB, Forge Commercial, and CAS Online Release 531

Sep <var data-var='date'>29</var>, <var data-var='time'>08:26</var> PDT Resolved - Central 1 has resolved the issue affecting the ORPI and ORUI cheque return reports. The impacted ORPI and ORUI reports have been successfully regenerated. Please note that the affected cheque return records will be included in tomorrow's MERG file. For Ontario credit unions, the reports will be available in their SFTP folder. If you continue to experience issues accessing your ORPI\ORUI reports, or if you believe any records are missing after tomorrow's MERG file has been received, please contact Central 1 Support and provide examples for further investigation. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) Sep <var data-var='date'>29</var>, <var data-var='time'>07:41</var> PDT Investigating - Central 1 has identified an issue affecting multiple credit unions where the Online Return Processed Items (ORPI) and USD Cheque Return (ORUI) reports dated September 29, 2026, have not been received as expected this morning. Our technical team is actively investigating the issue. We will provide our next update by 12:00 p.m. PT (3:00 p.m. ET), or sooner if additional information becomes available. If you have any questions, please contact Central 1 Support at support@central1.com or 1.888.889.7878 (press 1).

Resolved - INC228950 - ORPI and ORUI return reports not available

Sep <var data-var='date'>27</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>16:04</var> PDT Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, September 27 from 9 to 10 a.m. PT (12 to 1 p.m. ET). During this time, the FTP server will not be available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG174335 - File Transfer Protocol (FTP) Server Maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>16:16</var> PDT Resolved - Central 1 has resolved the issue and regenerated all the reports. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Sep <var data-var='date'>25</var>, <var data-var='time'>13:10</var> PDT Investigating - Central 1 has identified a discrepancy with the net activity and the ending balance for the daily AIBC banking reports for September 25, 2026. While this matter is being investigated, the correct balances are displayed in the CDJ and USDJ reports. Central 1 will provide an update by 2:30 p.m. PT (5:30 p.m. ET) or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC228802 - AIBC Report Balance is blank

Sep <var data-var='date'>24</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>16:03</var> PDT Scheduled - Central 1 will be performing a backend change on our 2SS step up authentication service this Thursday, September 24 between 1 to 1:30 a.m. PT (4 to 4:30 a.m. ET). All token step up applications including MTS, PaymentStream AFT, User Management and Teamsite will be unavailable during the maintenance Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG174486 - 2SS Step Up Authentication Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>23:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>13:05</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Urgent OIDC Core Release 1.0.65</a> has been scheduled for Wednesday September 23, 2026 at 11 p.m. PT (2 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG175036 - Urgent OIDC Core Release 1.0.65

Sep <var data-var='date'>23</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>13:34</var> PDT Scheduled - Interac has informed Central 1 of planned infrastructure maintenance on Tuesday, September 22, from 10 p.m. to 3 a.m. PT (September 33 from 1 a.m. to 6 a.m. ET). During the maintenance window, a Rogers firmware upgrade affecting Interac's network infrastructure may result in a brief service disruption of approximately 3 to 4 minutes for e-Transfer processing. No action is required by clients. Central 1 will continue to monitor the maintenance and provide updates, as necessary. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG174783 – Interac Scheduled Infrastructure Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>01:45</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:45</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 775+777</a> has been scheduled for Wednesday September 23, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG170132 - Digital Banking Core Release 775+777

Sep <var data-var='date'>21</var>, <var data-var='time'>11:26</var> PDT Resolved - The FX Notes application is now available. If you continue to experience log on issues, please contact Central 1 Support. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Sep <var data-var='date'>21</var>, <var data-var='time'>08:57</var> PDT Investigating - Globex 2000 has notified Central 1 they are experiencing system issues and users are receiving a “500 - Service error” message when trying to access the FX Notes application. Central 1 and Globex 2000 are investigating and we will provide an update by 11 a.m. PT (2 p.m. ET) or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC228551 - FX Notes not available

Sep <var data-var='date'>21</var>, <var data-var='time'>08:24</var> PDT Resolved - Interac has confirmed that the fix for this incident was released on Sunday, September 20, 2026. If you have any questions related to this incident, please contact Central 1 Support. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Sep <var data-var='date'> 9</var>, <var data-var='time'>15:31</var> PDT Update - Central 1 continues to work with Interac on an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac's fix remains targeted for September 20, 2026, and testing is currently underway. The majority of Scheduled and Recurring e-Transfers continue to process successfully. Customers requiring immediate fund transfers should use a standard e-Transfer until the issue is resolved. Our next update will be provided by Wednesday, September 16 or sooner if new information becomes available. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Sep <var data-var='date'> 3</var>, <var data-var='time'>16:21</var> PDT Identified - Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac has identified a potential fix and is currently conducting testing and validation activities to confirm the root cause and effectiveness of the solution. Subject to successful testing and approval, Interac is currently targeting deployment of the fix as part of its September 20 production release. The issue remains intermittent and may affect some customers using Scheduled or Recurring e-Transfers. Customers requiring immediate fund transfers should send an immediate e-Transfer instead of a Scheduled or Recurring e-Transfer until this issue has been resolved. We continue to work closely with Interac and will provide our next update, including any changes to the expected release timeline, on Wednesday, September 9. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Sep <var data-var='date'> 1</var>, <var data-var='time'>14:36</var> PDT Update - Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Our review of historical processing volumes indicates that the number of impacted Scheduled and Recurring e-Transfers is relatively low, and the majority continue to be processed successfully. The issue may affect any customer using Scheduled or Recurring e-Transfers. Scheduled and Recurring e-Transfers are managed by Interac within a separate system, and Central 1 is unable to directly view or identify pending S&R transactions. We continue to engage Interac for updates and will provide our next status update on Thursday, September 3 at 12:00 p.m. PT (3:00 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Aug <var data-var='date'>28</var>, <var data-var='time'>13:29</var> PDT Investigating - Central 1 is aware of an Interac issue they are having with the Scheduled and Recurring e-Transfers. Currently some e-Transfers are not being processed on the due date. Customers requiring immediate fund transfers may send an immediate e-Transfer instead of a scheduled or recurring e-Transfer at this time. We have reached out to Interac support to investigate and will provide updates as we receive them. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

Resolved - INC226796 - Scheduled and Recurring e-Transfers Not Processing on Due Date

Sep <var data-var='date'>20</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>13:47</var> PDT Scheduled - Business continuity planning and preparedness is a critical area of focus for Central 1. On September 19 and 20, 2026, Central 1 will be performing an extensive Disaster Recovery Exercise (DRE) for our Payments and Treasury Services. For more details please see our Client Centre notice, <a href="https://clients.central1.com/news_updates/save-the-date-central-1s-disaster-recovery-exercise-2026/">Annual Disaster Recovery Exercise</a>. The following applications and services below may have periods of unavailability during our DRE at the times specified below: • Treasury Services on September 19 between 9 p.m. to September 20 9 a.m. PT (September 20 between 12 a.m. to 12 p.m. ET) . • Forge, MemberDirect, MemberDirect Small Business, MemberDirect Business on September 19 between 11 p.m. to September 20 4 a.m. PT (September 20 between 2 to 7 a.m. ET). • e-Transfers, Deposit Anywhere on September 20 between 1 to 9 a.m. PT (4 a.m. to 12 p.m. ET). • AFT via PaymentStream Direct on September 20 between 1 to 3 a.m. PT (4 to 6 a.m. ET). • SFTP on September 20 between 7:30 to 11 a.m. PT (10:30 a.m. to 2 p.m. ET). • Bill Payment connections September 20 between 1 to 3 a.m. PT (4 to 6 a.m. ET). Please contact Central 1 Support if you have any questions. Central 1 - Support@central1.com - 1.888.889.7878

CHG170205 – 2026 Disaster Recovery Exercise Reminder

Sep <var data-var='date'>10</var>, <var data-var='time'>16:23</var> PDT Resolved - Please be advised, there was a service outage on Interac e-Transfer 3.4 from 3:56 to 4:06 pm PT (6:56 pm to 7:06 pm ET). Your customers may have seen a timeout or error during this time when trying to send or manually receive e-Transfers. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

INC227360 - Interac e-Transfer 3.4 Service Outage

Sep <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>10:54</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">MDB, Forge Commercial, and CAS Online Release 529+530</a> has been scheduled for Wednesday September 9, 2026 at 1 a.m. PT (4 a.m. ET). DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

CHG174070 - MDB, Forge Commercial, and CAS Online Release 529+530

Sep <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:27</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>31</var>, <var data-var='time'>11:24</var> PDT Scheduled - Interac has advised Central 1 of planned database maintenance on September 6 between 12:00 a.m. and 4:00 a.m. PT (3:00 a.m. to 7:00 a.m. ET). Interac e-Transfer services are expected to be unavailable for approximately 120 minutes between 1:00 a.m. and 3:00 a.m. PT (4:00 a.m. and 6:00 a.m. ET). During this period: • Interac e-Transfer transactions may not be available. • Interac e-Transfer payment deposit links will be unavailable. • Email, SMS, and push notifications related to Interac e-Transfer transactions may be delayed. • Bulk e-Transfer file processing (Legacy and ISO formats) will be unavailable from 12:30 a.m. to 6:00 a.m. PT (3:30 a.m. to 6:00 a.m. ET). Financial institutions may continue to submit files during this period; however, processing will resume after 3:00 a.m. PT (6:00 a.m. ET). We appreciate your patience and understanding while Interac completes these maintenance activities. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG173875 – Interac Scheduled Database Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:12</var> PDT Resolved - The issue affecting map labels on our Find Branch and ATM pages has been resolved. We updated our Google Maps API configuration to use Canadian regional data, restoring the correct display of Canadian geographic names within the map experience. Branch and ATM locator services are operating normally, and all map labels are now displaying as expected. Note: Some members may need to clear their browser cache or perform a hard refresh of the page before the updated map labels are displayed. We apologize for any confusion this issue may have caused and thank you for your patience while we implemented the fix. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2 Aug <var data-var='date'>31</var>, <var data-var='time'>15:49</var> PDT Identified - We are aware of an issue affecting the map display on our Find Branch and ATM pages, where some Canadian geographic locations may appear with incorrect names. Our team will be updating the Google Maps API configuration to use Canadian regional data, which will correct the affected map labels. At this time we do not have an ETA however we will make the update as soon as possible. We will provide an update on this incident on or before Friday September 4th, 2026. Thank you for your patience as we work to resolve this issue. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INC226939 - Find Branch & ATM Locator Display Issue

Sep <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>15:57</var> PDT Scheduled - Interac has informed Central 1 of planned infrastructure maintenance on Wednesday, September 2, from 10 p.m. to 3 a.m. PT (September 3 from 1 a.m. to 6 a.m. ET). During the maintenance window, a Rogers firmware upgrade affecting Interac's network infrastructure may result in a brief service disruption of approximately 3 to 4 minutes for e-Transfer processing. No action is required by clients. Central 1 will continue to monitor the maintenance and provide updates as necessary. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG174034 – Interac Scheduled Infrastructure Maintenance

Sep <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>14:05</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">OIDC Release 1.0.64</a> has been scheduled for Wednesday September 2, 2026 at 12 a.m. PT (3 a.m. ET). DigitalBanking_Support@central1.com - 1.888.889.7878

CHG173853 - OIDC Core Release 1.0.64

Sep <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> PDT Resolved - Central 1 has resolved the issue affecting ORPI cheque return reports. The impacted ORPI files have been regenerated and successfully transferred for delivery. Clients should note that the affected cheque return records will be included in tomorrow's MERG file. If you continue to experience issues accessing your ORPI report or believe records are missing after tomorrow's MERG file is received, please contact Central 1 Support with examples for investigation. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1) Sep <var data-var='date'> 1</var>, <var data-var='time'>10:35</var> PDT Investigating - Central 1 has identified that multiple credit unions are missing their ORPI cheque return reports this morning dated for 01/09/2026. Our technical team is currently investigating the issue. At this time, we have confirmed that the reports are not available via SFTP for affected clients. We will provide our next update by 12:00 p.m. PT (3:00 p.m. ET), or sooner if additional information becomes available. Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

INC226962 - Missing ORPI Reports

Aug <var data-var='date'>26</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>12:29</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 774_1</a> has been scheduled for Wednesday August 26, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG173460 - Digital Banking Core Release 774_1

Aug <var data-var='date'>17</var>, <var data-var='time'>16:30</var> PDT Resolved - After thorough investigation and remediation efforts, this incident has been resolved. User Management (UM) Security Officer and Business User Administrator (BUA) permissions have been fully restored, and the synchronization process is now operating as expected. Any pending permission updates have been successfully processed and reflected in user accounts. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to restore service. Aug <var data-var='date'>17</var>, <var data-var='time'>09:45</var> PDT Update - We are actively working to finalize the planned synching updates for the User Manager (UM) and Business User Administrator (BUA) tool. While progress is being made, the implementation is taking longer than expected. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. If you have an urgent request, please reach out to Support for immediate assistance. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 18, 2026, or sooner if the issue is resolved. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Aug <var data-var='date'>14</var>, <var data-var='time'>08:47</var> PDT Update - As a follow-up to our previous notification, we would like to provide additional clarification regarding this incident. The issue is related to a delay in a background synchronization process. While Security Officers and MemberDirect Business User Administrators can continue to grant application permissions through User Management (UM) or MDB User Admin (BUA), and those changes appear to complete successfully, the corresponding permission updates are not currently being synchronized as expected. This delay does not affect: * Password changes, which take effect immediately. * Changes to a user's Active/Inactive status, which also take effect immediately. We anticipate the synchronization process will catch up by the end of the weekend. Once synchronization has been fully restored, any permissions granted yesterday, today, or over the weekend will be applied and reflected in users' accounts. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 17, 2026, or sooner if the issue is resolved. We apologize for any inconvenience this may cause and appreciate your patience. Aug <var data-var='date'>14</var>, <var data-var='time'>08:45</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>13</var>, <var data-var='time'>11:51</var> PDT Identified - Central 1 is aware of an issue that has temporarily caused User Management Security Officers and Business User Admins to lose their access privileges today. Our team has identified the root cause and is actively working to restore the affected permissions. At this time, regular users are not affected and can continue using the system as usual. If you require any urgent user access changes while Security Officer privileges are unavailable, please get in touch with our Support team, and we will work with you to address those requests. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 14, 2026, or sooner if the issue is resolved. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable

Aug <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PDT Resolved - *** This notice is for credit unions who have Everlink as their switch provider. *** Everlink has resolved the issue affecting INT network POS and SCD trace processing, and credit unions may now resume submitting new INT network POS and SCD trace requests. Follow-up requests for previously submitted INT network traces will be completed after September 10, once PPJV has cleared the backlog of new trace requests. Thank you for your patience while this issue was being addressed. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Aug <var data-var='date'>10</var>, <var data-var='time'>15:38</var> PDT Identified - *** This notice is for credit unions who have Everlink as their switch provider. *** Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream. The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution. There is no impact to POS and SCD trace processing for other networks, including ME2, ME3, and CI3. Further updates will be provided as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226073 - Everlink POS and SCD Trace Processing Delay

Aug <var data-var='date'>11</var>, <var data-var='time'>10:22</var> PDT Resolved - Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes. During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service. Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process. Aug <var data-var='date'>11</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits. At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present. We will provide an update within 1 hour or sooner as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)

Aug <var data-var='date'> 6</var>, <var data-var='time'>02:28</var> PDT Completed - The Interac upgrade has been successfully completed. Outgoing e-Transfer services experienced a temporary disruption from (1:00 a.m. and 1:45 a.m. PT (4:00 a.m. to 4:45 a.m. ET)) of approximately 45 minutes during the maintenance as the 3.4 and 3.5 Profiles Requests and Contact Requests were not loading. Incoming autodeposits on both 3.4 and 3.5 were not affected. If you require additional information or have any concerns, please contact Support. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Aug <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>06:08</var> PDT Update - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jul <var data-var='date'>18</var>, <var data-var='time'>08:12</var> PDT Update - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jun <var data-var='date'>29</var>, <var data-var='time'>11:25</var> PDT Scheduled - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

Is Central 1 down?

Central 1 status is UP

Lastest published events

Resolved - INC228950 - ORPI and ORUI return reports not available

CHG174335 - File Transfer Protocol (FTP) Server Maintenance

INC228802 - AIBC Report Balance is blank

Central 1 Services, Components and Regions

Recent Central 1 events

CHG175525 - Interac Scheduled Infrastructure Maintenance

CHG174957 - Digital Banking Core Release 779

CHG171941 - MDB, Forge Commercial, and CAS Online Release 531

Resolved - INC228950 - ORPI and ORUI return reports not available

CHG174335 - File Transfer Protocol (FTP) Server Maintenance

INC228802 - AIBC Report Balance is blank