THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDTApr <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 765+767</a> has been scheduled for Wednesday April 15, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG169071-Digital Banking Core Release 765+767

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>01:00</var> - <var data-var='time'>02:00</var> PDTApr <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, April 12 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG166785 – Central 1 Interac e-Transfer maintenance this weekend

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDTApr <var data-var='date'> 6</var>, <var data-var='time'>15:59</var> PDT Scheduled - Please be advised the Outseer Fraud Manager application upgrade to version 7.4.1.3 has been scheduled for Sunday, April 12, 2026 at 1 a.m. PT (4 a.m. ET). For more details refer to the advisory below. <a href="https://digitalbanking.central1.com/news_updates/outseer-fraud-manager-application-upgrade-v7-4-1-3/">Outseer Fraud Manager Application Upgrade v7.4.1.3</a>

CHG169401 - Outseer Fraud Manager Application Upgrade

Apr <var data-var='date'> 6</var>, <var data-var='time'>10:37</var> PDT Resolved - The latency issue impacting the wires repair queue has been resolved. There was no observed impact to incoming or outgoing wire processing during this morning’s event. Fiserv will continue their investigation into the underlying performance issue to support ongoing product stability. Central 1 – Support@central1.com – 1.888.889.7878, press 1Apr <var data-var='date'> 6</var>, <var data-var='time'>09:15</var> PDT Investigating - Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service. There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently. Fiserv has initiated an active investigation into the performance issue. A further update will be provided within the next hour. Central 1 - Support@central1.com - 1.888.889.7878, press 1

RESOLVED: INC219484 – Wires Processing Latency

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> PDT Resolved - The issue impacting incoming and outgoing wire processing has now been resolved. Service was restored, and wire processing resumed at approximately 8:50 a.m. PT (11:50 a.m. ET). During the incident, wires initiated after 6:00 a.m. PT experienced delays due to a third-party gateway issue. All services are now operating normally, and any remaining queued wires are being processed. We apologize for the disruption and appreciate your patience. If you continue to experience any issues, please contact our support team. Central 1 - Support@central1.com - 1.888.889.7878, press 1Apr <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> PDT Update - Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time. We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing. Wire creation in PaymentStream Direct remains available; however, transmission and processing are currently delayed. Our teams remain fully engaged, and we will provide the next update within 30 minutes. Central 1 - Support@central1.com - 1.888.889.7878, press 1Apr <var data-var='date'> 2</var>, <var data-var='time'>07:26</var> PDT Identified - Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic. Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident. An update will be provided by 8:30 a.m. PT (11:30 a.m. ET) Central 1 - Support@central1.com - 1.888.889.7878, press 1

NC219290 - Outgoing and Incoming wires not processing

Apr <var data-var='date'> 1</var>, <var data-var='time'>18:01</var> PDT Resolved - Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect). The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable. Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks. Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

Mar <var data-var='date'>31</var>, <var data-var='time'>10:35</var> PDT Resolved - Central 1 received the evening AFT exchange files from BNC before the Payment Canada AFT exchange cut-off. The transactions were included in the March 30, CR01\ON01 AFT files. There was no issue with any of BNC’s AFT files this morning. Central 1 - Support@central1.com - 1.888.889.7878, press 1Mar <var data-var='date'>31</var>, <var data-var='time'>07:56</var> PDT Update - BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off. Central 1 - Support@central1.com - 1.888.889.7878, press 1Mar <var data-var='date'>31</var>, <var data-var='time'>07:27</var> PDT Monitoring - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31. We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada. Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC219147 - BNC missed the evening and morning AFT exchange

Mar <var data-var='date'>31</var>, <var data-var='time'>04:51</var> PDT Resolved - Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange. The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file. Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC219147 - BNC missed the evening AFT exchange

Mar <var data-var='date'>30</var>, <var data-var='time'>07:36</var> PDT Resolved - The Client Centre (Clients.Central1.Com) access issues have been resolved. Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878Mar <var data-var='date'>30</var>, <var data-var='time'>07:11</var> PDT Investigating - Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET). Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878

Resolved - INC219102 - Client Centre Access Issues

Mar <var data-var='date'>29</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>29</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>10:44</var> PDT Scheduled - Central 1 will replace the signing certificate required for automated sign-on (SSO) into our applications from the Client Centre. This Sunday, March 29, between 1 and 3 a.m. PT (4 and 6 a.m. ET). Application login via SSO may be unavailable for up to 5 minutes during the change. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG169210 – Central 1 Client Centre SSO certificate replacement this weekend

Mar <var data-var='date'>24</var>, <var data-var='time'>22:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>13:32</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking OIDC Release 1.0.60</a> has been scheduled for Tuesday March 24, 2026 at 10 p.m. PT (1 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG168777 - Digital Banking OIDC Release 1.0.60

Mar <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>06:39</var> PDT Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, March 22, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET). During this time, the FTP server will not be available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG168650 - File Transfer Protocol (FTP) Server Maintenance

Mar <var data-var='date'>22</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>10:46</var> PDT Scheduled - On March 22, 2026, between 1 a.m. PT (4 a.m. ET) and 6 a.m. PT (9 a.m. ET), Central 1 will upgrade the cheque deposit processing platform. Remote deposit capture will not be available during the maintenance, which includes mobile, branch, and corporate capture. Central 1’s customers have been asked to test scanners on the UAT site. The project communications have been posted on the Client Centre <a href="https://payments.central1.com/news_updates/complete-your-branch-capture-uat-testing-by-february-28</a>. Please note that we don’t anticipate any change to mobile deposit after the maintenance. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG167123 -  Branch Capture and Corporate Capture Deposit System Upgrade

Mar <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>01:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>06:29</var> PDT Scheduled - Central 1 will be performing maintenance on the eCommSwitch server this Sunday, March 22, 2026, from 1 - 2 a.m. PT (4 - 5 a.m. ET). During this time, Electronic Bill Payments will be available but may experience brief outages during server restarts. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG169018 - eCommSwitch Maintenance

Mar <var data-var='date'>15</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>13:25</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, March 15 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG166777 – Central 1 Interac e-Transfer maintenance this weekend

Mar <var data-var='date'>13</var>, <var data-var='time'>08:43</var> PDT Resolved - We have identified that the ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday. Some organizations received the reports for yesterday, but they are incomplete. The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports. Central 1 - Support@central1.com - 1.888.889.7878, press

INC218220 - Missing AFT Batch Return Reports

Mar <var data-var='date'>13</var>, <var data-var='time'>07:51</var> PDT Resolved - Central 1 has identified that some organizations are missing their ICBS (BATCH RETURNS USER SUMMARY LIST) and ICBR (BATCH RETURNS USER LIST) reports this morning. Our technical team is investigating, and we will provide an update by 9 a.m. PT (12 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press

INC218220- Missing AFT Batch Reports

Mar <var data-var='date'>10</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>13:11</var> PDT Scheduled - Please be advised that Central 1 is updating the F5 portion of the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products. No service interruption is expected.

CHG168871 - Renewal webservices.central1.com (Part 2)

Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:29</var> PST Scheduled - Interac will be conducting a database maintenance this upcoming weekend, Saturday, March 7 from 10:00 p.m. to 3 a.m. PT (Sunday, March 8 from 1:00 to 6:00 a.m. ET). During this maintenance, e-Transfers will be unavailable between 1 to 2 a.m. PT (4 to 5 a.m. ET), If a rollback is required by Interac, they will require an additional 60 minutes of downtime. Central 1 - support@central1.com - 1.888.889.7878, press 1

CHG167902 - Interac e-Transfer Maintenance

Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:36</var> PST Scheduled - Please be advised that Central 1 is updating the SSL Certificate for https://webservices.central1.com which allows inbound traffic to the Universal Connectivity Proxy (UCP) for some Digital Banking and Payment features and products. The new UCP certificate will be installed on March 8 at 1 a.m. PT (4 a.m. ET). There are no impacts expected to your connectivity with Central 1. Central 1 - Support@Central1.com - 1.888.889.7878, press 1

CHG168683 - Webservices Certificate Renewal

Mar <var data-var='date'> 6</var>, <var data-var='time'>14:08</var> PST Resolved - Please be advised that the settlement to Central 1 accounts for the March 5 CR04 AFT Clearing file was delayed. The settlement has been posted today, with an effective date of March 5. Note, this is a delay in Central 1 account settlement only; the files were delivered to FTP directories at the usual time yesterday afternoon. Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC217927 – RESOLVED - CR04 Settlement for March 5 Delayed

Mar <var data-var='date'> 5</var>, <var data-var='time'>08:58</var> PST Resolved - Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET). During this time, users may have been unable to complete login attempts or transaction that required additional authentication. The incident has been resolved. We will complete a postmortem, and share these results when available. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2Mar <var data-var='date'> 5</var>, <var data-var='time'>08:05</var> PST Update - We are continuing to investigate this issue.Mar <var data-var='date'> 5</var>, <var data-var='time'>08:05</var> PST Investigating - We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.” As a temporary workaround, please ask members to retry the action—additional attempts typically succeed. We will provide updates as more information becomes available. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INC217878 - Ongoing SMS Verification Code Issue

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> PST Resolved - The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file. Contact Central 1 Support if you have any questions. Central 1 - Support@central1.com - 1.888.889.7878, press 1Mar <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> PST Identified - Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files. The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up. We will provide further updates as soon as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC217594 – Missing Cash Order Postings

Feb <var data-var='date'>27</var>, <var data-var='time'>10:45</var> PST Resolved - The following incident has been fully resolved. The Opentext team has worked diligently to address the issue, and all systems and services are now functioning as expected. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878Feb <var data-var='date'>11</var>, <var data-var='time'>11:44</var> PST Investigating - Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon. This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner. OpenText is currently working on a fix. We’ll share updates as soon as they’re available. Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878

INC216810 – Experience Studio Editing Issues

Feb <var data-var='date'>24</var>, <var data-var='time'>14:58</var> PST Resolved - Users can now access the FX Notes application. If your organization continues to experience access issues, contact Central 1 Support. Central 1 - Support@central1.com - 1.888.889.7878, press 1Feb <var data-var='date'>24</var>, <var data-var='time'>10:53</var> PST Investigating - Globex 2000 has notified Central1 they are experiencing system issues and users are receiving a “User has been disabled” or "Error. No branches assigned. Please contact administrator" message when trying to access the FX Notes application. Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Is Central 1 down?

Central 1 status is UP

Lastest published events

RESOLVED: INC219484 – Wires Processing Latency

NC219290 - Outgoing and Incoming wires not processing

INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

Central 1 Services, Components and Regions

Recent Central 1 events

CHG169071-Digital Banking Core Release 765+767

CHG166785 – Central 1 Interac e-Transfer maintenance this weekend

CHG169401 - Outseer Fraud Manager Application Upgrade

RESOLVED: INC219484 – Wires Processing Latency

NC219290 - Outgoing and Incoming wires not processing

INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

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Is Central 1 down?

Central 1 status is UP

Lastest published events

RESOLVED: INC219484 – Wires Processing Latency

NC219290 - Outgoing and Incoming wires not processing

INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

Central 1 Services, Components and Regions

Recent Central 1 events

CHG169071-Digital Banking Core Release 765+767

CHG166785 – Central 1 Interac e-Transfer maintenance this weekend

CHG169401 - Outseer Fraud Manager Application Upgrade

RESOLVED: INC219484 – Wires Processing Latency

NC219290 - Outgoing and Incoming wires not processing

INC219263 – Central 1 UCS 17-minute Service Degradation - RESOLVED

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!