THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDT Aug <var data-var='date'> 5</var>, <var data-var='time'>12:29</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 774_1</a> has been scheduled for Wednesday August 26, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG173460 - Digital Banking Core Release 774_1

Aug <var data-var='date'>17</var>, <var data-var='time'>16:30</var> PDT Resolved - After thorough investigation and remediation efforts, this incident has been resolved. User Management (UM) Security Officer and Business User Administrator (BUA) permissions have been fully restored, and the synchronization process is now operating as expected. Any pending permission updates have been successfully processed and reflected in user accounts. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to restore service. Aug <var data-var='date'>17</var>, <var data-var='time'>09:45</var> PDT Update - We are actively working to finalize the planned synching updates for the User Manager (UM) and Business User Administrator (BUA) tool. While progress is being made, the implementation is taking longer than expected. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. If you have an urgent request, please reach out to Support for immediate assistance. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 18, 2026, or sooner if the issue is resolved. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Aug <var data-var='date'>14</var>, <var data-var='time'>08:47</var> PDT Update - As a follow-up to our previous notification, we would like to provide additional clarification regarding this incident. The issue is related to a delay in a background synchronization process. While Security Officers and MemberDirect Business User Administrators can continue to grant application permissions through User Management (UM) or MDB User Admin (BUA), and those changes appear to complete successfully, the corresponding permission updates are not currently being synchronized as expected. This delay does not affect: * Password changes, which take effect immediately. * Changes to a user's Active/Inactive status, which also take effect immediately. We anticipate the synchronization process will catch up by the end of the weekend. Once synchronization has been fully restored, any permissions granted yesterday, today, or over the weekend will be applied and reflected in users' accounts. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 17, 2026, or sooner if the issue is resolved. We apologize for any inconvenience this may cause and appreciate your patience. Aug <var data-var='date'>14</var>, <var data-var='time'>08:45</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>13</var>, <var data-var='time'>11:51</var> PDT Identified - Central 1 is aware of an issue that has temporarily caused User Management Security Officers and Business User Admins to lose their access privileges today. Our team has identified the root cause and is actively working to restore the affected permissions. At this time, regular users are not affected and can continue using the system as usual. If you require any urgent user access changes while Security Officer privileges are unavailable, please get in touch with our Support team, and we will work with you to address those requests. We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 14, 2026, or sooner if the issue is resolved. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable

Aug <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PDT Resolved - *** This notice is for credit unions who have Everlink as their switch provider. *** Everlink has resolved the issue affecting INT network POS and SCD trace processing, and credit unions may now resume submitting new INT network POS and SCD trace requests. Follow-up requests for previously submitted INT network traces will be completed after September 10, once PPJV has cleared the backlog of new trace requests. Thank you for your patience while this issue was being addressed. Central 1 - Support@central1.com - 1.888.889.7878 Option 1 Aug <var data-var='date'>10</var>, <var data-var='time'>15:38</var> PDT Identified - *** This notice is for credit unions who have Everlink as their switch provider. *** Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream. The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution. There is no impact to POS and SCD trace processing for other networks, including ME2, ME3, and CI3. Further updates will be provided as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226073 - Everlink POS and SCD Trace Processing Delay

Aug <var data-var='date'>11</var>, <var data-var='time'>10:22</var> PDT Resolved - Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes. During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service. Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process. Aug <var data-var='date'>11</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits. At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present. We will provide an update within 1 hour or sooner as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878 Option 1

INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)

Aug <var data-var='date'> 6</var>, <var data-var='time'>02:28</var> PDT Completed - The Interac upgrade has been successfully completed. Outgoing e-Transfer services experienced a temporary disruption from (1:00 a.m. and 1:45 a.m. PT (4:00 a.m. to 4:45 a.m. ET)) of approximately 45 minutes during the maintenance as the 3.4 and 3.5 Profiles Requests and Contact Requests were not loading. Incoming autodeposits on both 3.4 and 3.5 were not affected. If you require additional information or have any concerns, please contact Support. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Aug <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>06:08</var> PDT Update - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jul <var data-var='date'>18</var>, <var data-var='time'>08:12</var> PDT Update - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jun <var data-var='date'>29</var>, <var data-var='time'>11:25</var> PDT Scheduled - Interac will be conducting an upgrade to their traffic management platform and due to additional configuration requirements Interac needs to defer this update to August 6th from 1:00 AM to 2:00 AM PST ( 4:00 AM to 5:00 AM EST) During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG172115: Aug 6th Interac upgrade: Traffic management platform

Jul <var data-var='date'>31</var>, <var data-var='time'>10:44</var> PDT Resolved - The Foreign Exchange (FX Trader) application is now available. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jul <var data-var='date'>31</var>, <var data-var='time'>09:11</var> PDT Investigating - The Foreign Exchange (FX Trader) via the Treasury Connect application is currently unavailable. Our technical team is investigating. Should you require an urgent trade, please contact our Treasury Department at treasury@central1.com or by calling 1-800-661-6813 x 8487. An update will be sent out by 10:30 a.m. PT (1:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC225674 – Foreign Exchange (FX Trader) is currently down

Jul <var data-var='date'>31</var>, <var data-var='time'>08:08</var> PDT Resolved - Central 1 performed an emergency reset of the wire processing queue, which resolved the incident. Outgoing wire transactions are now processing successfully, and any incoming wires that were delayed as a result of this issue are now appearing correctly in the appropriate queues. The issue has been mitigated, and wire processing has returned to normal operation and we will continue to monitor the services. Support 888 889 7878 Option 1 support@central1.com Jul <var data-var='date'>31</var>, <var data-var='time'>06:00</var> PDT Investigating - Please note that we are currently experiencing delays in processing outgoing wire transfers. Once a wire has been approved, its status may remain in a pending state in the outgoing queue. We are actively working with all relevant teams to identify and resolve the issue as quickly as possible. An update will be provided by 9:30 a.m. PT (12:30 p.m. ET) or sooner if additional information becomes available. Support 888 889 7878 Option 1 support@central1.com

INC225671: Outgoing Wires Delays

Jul <var data-var='date'>26</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>06:26</var> PDT Scheduled - Central 1 will be performing routine security patching on the FTP server this Sunday, July 26, 2026, from 9 to 10 a.m. PT (12 to 1 p.m. ET). During this time, the FTP server will not be available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG172484 - File Transfer Protocol (FTP) Server Maintenance

Jul <var data-var='date'>23</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>13:33</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 774</a> has been scheduled for Thursday July 23, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG172867 - Digital Banking Core Release 774

Jul <var data-var='date'>22</var>, <var data-var='time'>09:23</var> PDT Resolved - Please be advised that the deployment of Digital Banking Core Release 774 (CHG172867), previously scheduled for Wednesday July 22, 2026 at 1 a.m. PT (4 a.m. ET), did not occur as planned and has been delayed. The release is currently being rescheduled. We will provide an update with the new deployment date and time as soon as it has been confirmed. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please contact: Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INC225206 - Digital Banking Core Release 774 – Deployment Delay

Jul <var data-var='date'>22</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>12:42</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 774</a> has been scheduled for Wednesday July 22, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Jul <var data-var='date'>21</var>, <var data-var='time'>15:20</var> PDT Resolved - Central 1 has resolved the issue with AMEX. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jul <var data-var='date'>16</var>, <var data-var='time'>15:19</var> PDT Update - Central 1 continues to actively work with AMEX to resolve the issue as quickly as possible. We will provide another update once we have additional information. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jul <var data-var='date'>15</var>, <var data-var='time'>14:20</var> PDT Monitoring - Due to a file transmission issue, EDI bill payments for July 10 to American Express (AMEX) have been delayed. We are actively working with AMEX and will advise once the payments have been processed. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.

INC224893 - Delayed AMEX Bill Payments for July 10

Jul <var data-var='date'>19</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>12:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>10:28</var> PDT Scheduled - Central 1 will be conducting a software upgrade on the SFTP server on Sunday, July 19, from 9:30 a.m. to 11:00 a.m. PT (12:30 p.m. to 2:00 p.m. ET). The SFTP server will experience intermittent outages during the upgrade window. Support. Central 1 - Support@central1.com - 1.888.889.7878

CHG172815 - SFTP Server Software Upgrade

Jul <var data-var='date'>19</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>01:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>05:20</var> PDT Scheduled - Central 1 will perform maintenance on its Universal Connectivity Switch (UCS) in the VAHC Kamloops data centre on Sunday, July 19, 2026, from 1:00 a.m. to 4:00 a.m. PT (4:00 a.m. to 7:00 a.m. ET). Central 1's Digital Banking platforms and many payment services rely on the UCS for connectivity to banking hosts. Central 1's Digital Banking platforms, Bill Payments, and Interac e-Transfer services are expected to remain available throughout the maintenance. However, some bill payments submitted during the maintenance window may time out and fail. Credit unions are encouraged to monitor Bill Payment connections following the maintenance, as some banking systems may require a connection reset to resume normal service. Central 1 - DigitalBanking_Support@central1.com - Support@central1.com - 1.888.889-7878

CHG172810 - Universal Connectivity Switch (UCS) Maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>05:12</var> PDT Scheduled - Central 1 will be performing Interac e-Transfer maintenance this weekend on Sunday, July 19, from 1:00 a.m. to 3:00 a.m. PT (4:00 a.m. to 6:00 a.m. ET). Interac e-Transfer services will be unavailable for up to 30 minutes during this maintenance window. Central 1 - Support@central1.com - 1.888.889.7878

CHG166792 - Central 1 Interac e-Transfer maintenance this weekend

Jul <var data-var='date'>15</var>, <var data-var='time'>16:07</var> PDT Resolved - Central 1 has resolved the issue with TD Bank. All payments will be posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jul <var data-var='date'>15</var>, <var data-var='time'>14:17</var> PDT Update - Central 1 continues to actively work with TD Bank to resolve the issue as quickly as possible. We will provide another update once we have additional information. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jul <var data-var='date'>14</var>, <var data-var='time'>12:18</var> PDT Monitoring - Due to a file transmission issue, EDI bill payments for July 11 to billers using TD Canada Trust (TD Bank) have been delayed. We are actively working with TD Bank and will advise once the payments have been processed. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.

INC224781 – RESOLVED Delayed Bill Payments to TD Bank for July 11

Jul <var data-var='date'>15</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>11:39</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">MDB, Forge Commercial, and CAS Online Release 527+528</a> has been scheduled for Wednesday July 15, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

CHG170133 - MDB, Forge Commercial, and CAS Online Release 527+528

Jul <var data-var='date'>14</var>, <var data-var='time'>09:16</var> PDT Resolved - Please be advised that the deployment of MDB, Forge Commercial, and CAS Online Release 527+528 (CHG170133), previously scheduled for Tuesday July 14, 2026 at 1 a.m. PT (4 a.m. ET), did not occur as planned and has been delayed. The release is currently being rescheduled. We will provide an update with the new deployment date and time as soon as it has been confirmed. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please contact: Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INC224824 - MDB, Forge Commercial, and CAS Online Release 527+528 – Deployment Delay

Jul <var data-var='date'>14</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:05</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">MDB, Forge Commercial, and CAS Online Release 527+528</a> has been scheduled for Tuesday July 14, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Jul <var data-var='date'>12</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:16</var> PDT Scheduled - Interac will be conducting its annual Disaster Recovery (DR) test on Saturday, July 11 from 11:00 p.m. to 3:00 a.m. PT (Sunday, July 12 from 02:00 a.m. to 06:00 a.m. ET). During this maintenance, there will be two planned outages of approximately 45 minutes each: •	11:00 p.m. to 11:45 p.m. PT (02:00 a.m. to 02:45 a.m. ET), and •	1:00 a.m. to 01:45 a.m. PT (04:00 a.m. to 04:45 a.m. ET) During these outage periods, e-Transfer, International Remittances (IR), and Interac Direct services will be unavailable as traffic will be paused. Bulk and Batch processing (Legacy and ISO) will be impacted for the full duration of the maintenance window, and files will be processed once services resume. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG172050 – Interac e-Transfer DR Test

Jul <var data-var='date'> 8</var>, <var data-var='time'>07:53</var> PDT Resolved - The OREC0707 file is now available on the FTP server. Jul <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> PDT Investigating - Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible. An update will be provided by 9 am PT (12 pm ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC224528 - RESOLVED - OREC0707 File Delayed

Jul <var data-var='date'> 8</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>13:29</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 773</a> has been scheduled for Wednesday July 8, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG171389 - Digital Banking Core Release 773

Jul <var data-var='date'> 7</var>, <var data-var='time'>04:29</var> PDT Resolved - Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jul <var data-var='date'> 6</var>, <var data-var='time'>14:08</var> PDT Update - Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time. We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> PDT Monitoring - Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time. We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

INC224453 - Delayed AFT Posting at TD Bank

Jul <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> PDT Resolved - Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jul <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> PDT Identified - Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

Aug <var data-var='date'>21</var>, <var data-var='time'>06:11</var> PDT Update - Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause. Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings. While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward. In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it. Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred. We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share. Thank you for your continued patience and understanding. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) Jul <var data-var='date'> 8</var>, <var data-var='time'>07:34</var> PDT Update - We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected. Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time. While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix. Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) Jun <var data-var='date'>30</var>, <var data-var='time'>13:54</var> PDT Investigating - We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS. Members can continue to access the service by manually entering their card number and password if their saved login is unavailable. Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

Is Central 1 down?

Central 1 status is UP

Lastest published events

INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable

INC226073 - Everlink POS and SCD Trace Processing Delay

INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)

Central 1 Services, Components and Regions

Recent Central 1 events

CHG173460 - Digital Banking Core Release 774_1

INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable

INC226073 - Everlink POS and SCD Trace Processing Delay

INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)

CHG172115: Aug 6th Interac upgrade: Traffic management platform

Resolved - INC225674 – Foreign Exchange (FX Trader) is currently down