THIS IS A SCHEDULED EVENT Jul <var data-var='date'>21</var>, <var data-var='time'>01:00</var> - <var data-var='time'>03:00</var> PDT Jun <var data-var='date'>29</var>, <var data-var='time'>11:25</var> PDT Scheduled - Interac will be conducting an upgrade to their traffic management platform during the maintenance period on Tuesday, July 21st from 1:00 a.m. to 3:00 a.m. PT (4:00 a.m. to 6:00 a.m. ET). During this maintenance, e-Transfers all versions (send and receive) will be unavailable for up to 30 minutes between 1:00 a.m. and 1:30 a.m. PT (4:00 a.m. to 4:30 a.m. ET). If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG172115 Interac upgrade: Traffic management platform

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT &nbsp;-&nbsp; Jul <var data-var='date'>12</var>, <var data-var='time'>03:00</var> PDT Jul <var data-var='date'> 6</var>, <var data-var='time'>14:16</var> PDT Scheduled - Interac will be conducting its annual Disaster Recovery (DR) test on Saturday, July 11 from 11:00 p.m. to 3:00 a.m. PT (Sunday, July 12 from 02:00 a.m. to 06:00 a.m. ET). During this maintenance, there will be two planned outages of approximately 45 minutes each: •	11:00 p.m. to 11:45 p.m. PT (02:00 a.m. to 02:45 a.m. ET), and •	1:00 a.m. to 01:45 a.m. PT (04:00 a.m. to 04:45 a.m. ET) During these outage periods, e-Transfer, International Remittances (IR), and Interac Direct services will be unavailable as traffic will be paused. Bulk and Batch processing (Legacy and ISO) will be impacted for the full duration of the maintenance window, and files will be processed once services resume. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG172050 – Interac e-Transfer DR Test

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>8</var>, <var data-var='time'>01:00</var> - <var data-var='time'>01:30</var> PDT Jun <var data-var='date'>23</var>, <var data-var='time'>13:29</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 773</a> has been scheduled for Wednesday July 8, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG171389 - Digital Banking Core Release 773

Jul <var data-var='date'> 7</var>, <var data-var='time'>04:29</var> PDT Resolved - Payments Canada has confirmed that TD has resolved its internal issue and that all impacted AFT payments have been successfully posted to the recipient accounts. Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jul <var data-var='date'> 6</var>, <var data-var='time'>14:08</var> PDT Update - Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time. We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> PDT Monitoring - Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time. We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

INC224453 - Delayed AFT Posting at TD Bank

Jul <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> PDT Resolved - Central 1 has successfully received the previously missing EDI Bill Payment files dated June 26 and June 29. Processing of these files is scheduled for this evening's bill payment processing cycle. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jul <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> PDT Identified - Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed. Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible. We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

Jun <var data-var='date'>30</var>, <var data-var='time'>13:54</var> PDT Investigating - We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App. Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS. Members can continue to access the service by manually entering their card number and password if their saved login is unavailable. Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Jun <var data-var='date'>30</var>, <var data-var='time'>07:08</var> PDT Resolved - RBC and additional testing with several credit unions have confirmed that the denomination drop-down menu is now displaying currencies correctly. If your credit union continues to experience issues with the cash ordering system, please have affected users clear their browser history, then try again. Should the issue persist, please contact Central 1 Support for further assistance. Central 1 - Support@central1.com - 1.888.889.7878, press Jun <var data-var='date'>29</var>, <var data-var='time'>12:53</var> PDT Monitoring - RBC has implemented a fix for the cash ordering denomination drop-down issue. Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order. However, other users continue to experience issues with the application. If your order is urgent, please submit it using the ServiceNow Cash Ordering Form. We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow. Central 1 - Support@central1.com - 1.888.889.7878, press Jun <var data-var='date'>29</var>, <var data-var='time'>10:07</var> PDT Update - Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement. If your order is urgent, please submit it using the ServiceNow cash ordering form. Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET. Central 1 - Support@central1.com - 1.888.889.7878, press Jun <var data-var='date'>29</var>, <var data-var='time'>08:06</var> PDT Identified - Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - Support@central1.com - 1.888.889.7878, press

INC224124 - Cash ordering denomination drop-down is blank

Jun <var data-var='date'>29</var>, <var data-var='time'>07:27</var> PDT Resolved - RBC has confirmed that this incident is now resolved. To get the denominations to appear in the application's drop-down, you need to close all current browser sessions and reopen a fresh session. Please contact us if you have any further issues with the Cash Ordering application. Central 1 - Support@central1.com - 1.888.889.7878, press Jun <var data-var='date'>29</var>, <var data-var='time'>07:18</var> PDT Investigating - Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order. If your order is urgent, please use the ServiceNow cash ordering form. Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET. Central 1 - Support@central1.com - 1.888.889.7878, press

Jun <var data-var='date'>28</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>04:58</var> PDT Scheduled - Interac will be conducting database maintenance on Sunday, June 28 from 12:00 a.m. to 3:00 a.m. PT (3:00 a.m. to 6:00 a.m. ET). During this maintenance, e-Transfers will be unavailable for approximately 60 minutes between 1:00 a.m. and 2:00 a.m. PT (4:00 a.m. to 5:00 a.m. ET) as traffic will be paused. If a rollback is required, an additional 60 minutes of downtime may be introduced. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

CHG172049 – Interac e-Transfer Maintenance

Jun <var data-var='date'>26</var>, <var data-var='time'>08:36</var> PDT Resolved - Manitoba Hydro has confirmed all delayed payments have now been applied effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jun <var data-var='date'>25</var>, <var data-var='time'>11:36</var> PDT Monitoring - Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.

INC223958 - RESOLVED Delayed bill payments for Manitoba Hydro for June 9, 12, 13, 14 and 15

Jun <var data-var='date'>25</var>, <var data-var='time'>12:12</var> PDT Resolved - PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026). Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC223963 - PPJV missing AFT files

Jun <var data-var='date'>25</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>10:27</var> PDT Update - Please be advised that Digital Banking Core Release 771+772 has been delayed for additional testing and is now scheduled for Thursday June 25th, 2026. Jun <var data-var='date'> 9</var>, <var data-var='time'>08:58</var> PDT Update - Please be advised the Digital Banking Core release has been rescheduled to June 24th, 2026. May <var data-var='date'>26</var>, <var data-var='time'>14:04</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/client-support/release-notes-by-prod/">Digital Banking Core Release 771</a> has been scheduled for Wednesday June 24, 2026 at 1 a.m. PT (4 a.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

CHG170​131 - Digital Banking Core Release 771+772

Jun <var data-var='date'>24</var>, <var data-var='time'>06:36</var> PDT Resolved - The AIBC0624 file is now available in your organization's FTP folder. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jun <var data-var='date'>24</var>, <var data-var='time'>06:17</var> PDT Identified - Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available. Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file. We will provide an update by 10:00 a.m. PT (1:00 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC223892 - AIBC0624 report is not available

Jun <var data-var='date'>18</var>, <var data-var='time'>11:51</var> PDT Resolved - Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc. At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July. We appreciate your understanding and cooperation. If you have any urgent concerns, please feel free to contact the bill payment tracing department at bptrace@central1.com.

INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay

Jun <var data-var='date'>17</var>, <var data-var='time'>12:34</var> PDT Resolved - The Unqualified clearing items for June 16 are now available on the FTP server. Jun <var data-var='date'>17</var>, <var data-var='time'>12:08</var> PDT Identified - We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jun <var data-var='date'>17</var>, <var data-var='time'>11:13</var> PDT Update - We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – support@central1.com – 1.888.889.7878 (press 1) Jun <var data-var='date'>17</var>, <var data-var='time'>09:20</var> PDT Investigating - Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – support@central1.com – 1.888.889.7878 (press 1)

INC223539 - RESOLVED - Missing Unqualified Items - June 16, 2026

Jun <var data-var='date'>16</var>, <var data-var='time'>15:30</var> PDT Resolved - Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection. All previously impacted payments were returned to members, and new transfers are now processing as expected. We will continue to monitor the service to ensure stability. Thank you for your patience. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) Jun <var data-var='date'>15</var>, <var data-var='time'>10:57</var> PDT Update - All impacted payments have now been returned to members through the standard payments return process. We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected. A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service. We will continue to provide updates as we move toward resolution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) Jun <var data-var='date'>10</var>, <var data-var='time'>15:17</var> PDT Update - We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message. Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) Jun <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> PDT Investigating - We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process. Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

INC222835: International Funds Transfers – Transaction Failures

Jun <var data-var='date'>13</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>05:26</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:35</var> PDT Scheduled - Central 1’s wires 3rd-party supplier Fiserv will be performing a Disaster Recovery Test (DRT) on the Enterprise Payments Platform (EPP) used to process wires on Saturday, June 13, from 1 a.m. to 2 p.m. PT (4 a.m. to 5 p.m. ET). During the maintenance, no disruption is expected when creating wires using PaymentStream Direct, MDB, or the API. Central 1 - Support@central1.com - 1.888.889.7878, press 1

CHG171693 – Central 1 Wires Vendor Disaster Recovery Test

Jun <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:53</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, June 7 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG166789 – Central 1 Interac e-Transfer maintenance this weekend

Jun <var data-var='date'> 3</var>, <var data-var='time'>15:27</var> PDT Resolved - Central 1 has resolved the issue with BMO. Payments for BC Hydro and Capital One Mastercard were processed today, June 3. All payments have been posted to the applicable biller accounts effective the original payment date. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:56</var> PDT Monitoring - Due to a technical issue at the Bank of Montreal (BMO), EDI bill payments for May 29, to billers using BMO as their lead bank, were delayed. All payments, except for those for BC Hydro and Capital One Mastercard, were processed by BMO on June 2. Please note that EDI billers honour the original payment date when applying payments so there will be no impact to customer accounts. Payments for BC Hydro and Capital One Mastercard are still being investigated. We are following up with BMO and will provide an update as soon as possible. If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.

INC222764 – RESOLVED Delayed bill payments to BMO for May 29

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:29</var> PDT Resolved - Wire processing has remained stable since 8:07 a.m. PT (11:07 a.m. ET), and all pending wires have been successfully processed. Central 1 has not observed any further delays and will continue to monitor closely with our provider to ensure ongoing stability. At this time, the incident is considered resolved. If you continue to experience any issues, please contact our Support team. Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jun <var data-var='date'> 1</var>, <var data-var='time'>09:35</var> PDT Update - Wires have been processing with minimal delay since 8:07 a.m. PT (11:07 a.m. ET) and all pending wires have been processed. Central 1 is continuing to work with our provider to monitor to ensure wires stability. An update will be provided by 12:00 p.m. PT (3:00 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1 Jun <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> PDT Monitoring - Central 1 we observed a delay for incoming and outgoing wires moving in our system between 7:25 to 8:07 a.m. PT (10:25 to 11:07 a.m. ET). All wires submitted prior to 7:25 a.m. PT (10:25 am, ET) have processed as expected. Wires have resumed and Central 1 is working with our provider to ensure wires impacted during the outage are released. An update will be provided by 9:30 a.m. PT (12:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Resolved - INC222639 – Outgoing and Incoming wires delay

May <var data-var='date'>28</var>, <var data-var='time'>13:26</var> PDT Resolved - The OIDC fix has been successfully deployed, addressing the “Remember Me” expiry issue for desktop and manual login within the mobile app. The system will now refresh the “Remember Me” cookie at login, ensuring saved login information is maintained with ongoing use. A fix for Biometric and QuickView persistence is being delivered via native Mobile App updates. These updates are being coordinated directly through Client Delivery for each client. Please reach out to your Delivery Consultant through the v18 app upgrade ticket to address timeline. The Native App hot fix does not require client testing. Once the new apps are in production end users will receive the update through the App Store (iOS) and Google Play Store (Android) (automatic for most users, depending on device settings). Once the users app has been updated, then the system will refresh the Biometric and Quickview settings when a user logs in via Biometric, ensuring saved login information is maintained with ongoing use. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) May <var data-var='date'>26</var>, <var data-var='time'>12:13</var> PDT Update - We are proceeding with an urgent OIDC release tonight to address the “Remember Me” expiry issue affecting desktop and manual login on mobile. <a href="https://status.central1.com/incidents/7rl1c39tfk5g">CHG170934 – Urgent Digital Banking OIDC Release 1.0.62</a> Once the release is complete, OIDC will refresh the “Remember Me” cookie expiry at login. This resolves the issue where saved login information was not being extended on return visits. This applies to Desktop login and Manual login within the mobile app. A corresponding Mobile App fix for biometric login is currently in internal testing. We will provide timelines for app release once testing is complete. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) May <var data-var='date'>25</var>, <var data-var='time'>12:28</var> PDT Update - Update: Remember Me and Biometric Login Information Further to our previous communication, we would like to provide additional details on the issue affecting saved login information. Current Status •	A fix for OIDC (desktop and manual login flows) is currently in development and is expected to be ready for testing shortly. •	Once validated, this will be deployed via an urgent OIDC release. •	An Android and iOS Mobile App update is also required to address the issue with biometric login. Mobile App Update •	The fix will require a new version of the mobile app. •	Members will need to download/update the app to receive this fix (it will not apply automatically unless they have auto updates enabled). •	This update will not require members to reconfigure their login details or biometrics beyond the current one-time re-entry if their saved information has already expired. Scope and Impact •	This impacts all clients with Biometric Login enabled in the Mobile app and ‘Remember Me’ on OIDC. •	For clients not yet on V18 App, the fix will be included as part of their upgrade. •	For clients already on V18 App, a hot fix release will be deployed to the App and Play Stores. User Experience •	If a user is currently able to log in and has working saved credentials, their “Remember Me” will continue to function until the cookie reaches its expiry. •	If saved login information has already expired, users will need to re-enter their details once. Online Banking •	There is no impact to online banking functionality outside of the “Remember Me” behaviour already described. This issue is the result of: •	Modern browser changes limiting cookie lifespan to ~13 months, and •	The application not currently refreshing the cookie expiry on return visits Next Steps: 1.	Deployment of the OIDC fix. 2.	Release of updated Mobile Apps across platforms We will provide further updates, including timelines for app availability in the app stores, as progress continues. We appreciate your patience while we implement a permanent solution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2) May <var data-var='date'>22</var>, <var data-var='time'>15:04</var> PDT Identified - We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App. Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser. Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.   Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.   In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed. We appreciate your patience and understanding while we implement a permanent solution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

INC222092: Remember Me and Biometric Login Information Disappearing

May <var data-var='date'>27</var>, <var data-var='time'>00:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>12:08</var> PDT Scheduled - Please be advised that <a href="https://clients.central1.com/contact-client-support/release-notes-by-prod/">Urgent OIDC Release 1.0.62</a> has been scheduled for Wednesday May 27, 2026 at 12 a.m. PT (3 a.m. ET). This is to address the remember me expiry issue in <a href="https://status.central1.com/incidents/qpzm4nf9f40w">INC222092</a> on desktop and manual login on mobile. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

CHG170934 - Urgent OIDC Release 1.0.62

May <var data-var='date'>26</var>, <var data-var='time'>01:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>15:49</var> PDT Scheduled - Please be advised, we will be performing scheduled maintenance to OIDC on Tuesday, May 26 from 1:00 to 1:30 a.m. PT (4:00 to 4:30 a.m. ET). This maintenance is part of a migration of the OIDC production database to a new infrastructure environment. During this time, users may experience intermittent issues when attempting to log in to Digital Banking. OIDC services may be unavailable for up to 15 minutes, with a maximum potential impact of 30 minutes if a rollback is required. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)

CHG170934 - OIDC Authentication Service Maintenance

May <var data-var='date'>24</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>01:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>09:58</var> PDT Scheduled - Central 1 will be performing an Interac e-Transfer maintenance this weekend, Sunday, May 24 from 1 to 3 a.m. PT (4 to 6 a.m. ET). e-Transfer service will be unavailable for up to 30 minutes during this time. Central 1 - Support@central1.com - 1.888.889.7878

CHG170468 – Central 1 Interac e-Transfer maintenance this weekend

May <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Scheduled - Central 1 will be performing a release to our Universal Connectivity Proxy (UCP) on Sunday, May 24 between 1 to 2 a.m. PT (4 to 5 a.m. ET). The UCP is used for connecting to our vendors and partners impacting key features such as: Interac e-Transfers, Fuse, M2M, Deposit Anywhere, e-Statements, and other services. Services may experience up to a 5-minute service disruption during the maintenance. Central 1 - Support@central1.com - 1.888.889.7878, option 1

Is Central 1 down?

Central 1 status is DEGRADED

Components with issues

Lastest published events

INC224453 - Delayed AFT Posting at TD Bank

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Central 1 Services, Components and Regions

Recent Central 1 events

CHG172115 Interac upgrade: Traffic management platform

CHG172050 – Interac e-Transfer DR Test

CHG171389 - Digital Banking Core Release 773

INC224453 - Delayed AFT Posting at TD Bank

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Get your FREE account now,
5 monitors included!

Is Central 1 down?

Central 1 status is DEGRADED

Components with issues

Lastest published events

INC224453 - Delayed AFT Posting at TD Bank

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Central 1 Services, Components and Regions

Recent Central 1 events

CHG172115 Interac upgrade: Traffic management platform

CHG172050 – Interac e-Transfer DR Test

CHG171389 - Digital Banking Core Release 773

INC224453 - Delayed AFT Posting at TD Bank

INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed

INC224203 -- Saved logins issue on v18.1 iOS Forge App

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!