May <var data-var='date'>13</var>, <var data-var='time'>19:13</var> NZST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>18:45</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>18:32</var> NZST Scheduled - We are preparing for an emergency maintenance on networking service in Porirua. Small subset of workloads might experience connectivity issues.

Networking maintenance in POR

May <var data-var='date'> 9</var>, <var data-var='time'>21:20</var> NZST Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>08:25</var> NZST Update - We have a mitigation in place and expect no more performance degradation. Further updates will not be notified unless performance degrades again, please see http://catalystcloud.statuspage.io/ for the current status of the region. May <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> NZST Update - We are continuing to see degraded performance and are working through the solution May <var data-var='date'> 9</var>, <var data-var='time'>07:42</var> NZST Update - We are continuing to work on the fix for this issue. Network and block performance continue to be degraded. Other services are degraded as a flow-on effect from this. May <var data-var='date'> 9</var>, <var data-var='time'>06:32</var> NZST Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 9</var>, <var data-var='time'>06:28</var> NZST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 9</var>, <var data-var='time'>06:05</var> NZST Investigating - We are experiencing a major outage in the porirua region

Porirua region outage

May <var data-var='date'> 7</var>, <var data-var='time'>16:56</var> NZST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> NZST Investigating - A compute issue affecting some instances has occurred in the nz-hlz-1 region and is under investigation.

Compute issue

Apr <var data-var='date'>30</var>, <var data-var='time'>12:21</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>10:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>14:59</var> NZST Scheduled - We are performing an upgrade of the underlying systems of CCKS (Kubernetes/Magnum) API service in Porirua (nz-por-1). During this maintenance, the API will be unavailable for approximately 30 minutes in Porirua. This will impact operations to create, delete, resize, and upgrade Kubernetes clusters for the duration. Existing clusters, their Kubernetes API endpoints, and workloads will be unaffected.

Maintenance of CCKS (Kubernetes) service API

Apr <var data-var='date'>29</var>, <var data-var='time'>18:21</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>18:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>19:09</var> NZST Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>28</var>, <var data-var='time'>19:08</var> NZST Scheduled - We will be carrying out maintenance on our support ticketing system during this window. The support panel in our dashboard may not be usable at times during this window. If you need to raise an urgent support ticket, and the panel isn't available, and have premium support, please use that process to raise a ticket.

Maintenance of support ticketing system

Apr <var data-var='date'>15</var>, <var data-var='time'>18:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>09:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>10:25</var> NZST Scheduled - Kia ora, We will be performing emergency maintenance to the Network Service in the Porirua region from Monday 13th to Wednesday 15th April 2026. During the maintenance period, in business hours, routers will experience interruptions which may be up to 60 seconds. The interruptions will affect all network traffic through the routers, including VPNs. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Ngā mihi, The Catalyst Cloud Team.

Emergency Network Service Maintenance in Porirua

Apr <var data-var='date'>15</var>, <var data-var='time'>17:24</var> NZST Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>16:24</var> NZST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>16:12</var> NZST Identified - The issue has been identified and a fix is being implemented.

Intermittent API failures in nz-por-1

Apr <var data-var='date'>14</var>, <var data-var='time'>18:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>09:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>10:24</var> NZST Scheduled - Kia ora, We will be performing emergency maintenance to the Network Service in the Porirua region from Monday 13th to Wednesday 15th April 2026. During the maintenance period, in business hours, routers will experience interruptions which may be up to 60 seconds. The interruptions will affect all network traffic through the routers, including VPNs. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Ngā mihi, The Catalyst Cloud Team.

Apr <var data-var='date'>13</var>, <var data-var='time'>18:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>09:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>10:21</var> NZST Scheduled - Kia ora, We will be performing emergency maintenance to the Network Service in the Porirua region from Monday 13th to Wednesday 15th April 2026. During the maintenance period, in business hours, routers will experience interruptions which may be up to 60 seconds. The interruptions will affect all network traffic through the routers, including VPNs. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Ngā mihi, The Catalyst Cloud Team.

Apr <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> NZST Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Networking service maintenance

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:10</var> NZST Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:30</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:17</var> NZST Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 3 minutes. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Apr <var data-var='date'> 1</var>, <var data-var='time'>21:30</var> NZDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:23</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Apr <var data-var='date'> 1</var>, <var data-var='time'>18:09</var> NZDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:30</var> NZDT Scheduled - We will be carrying out maintenance on our support ticketing system during this window. The support panel in our dashboard may not be usable at times during this window. If you need to raise an urgent support ticket, and the panel isn't available, and have premium support, please use that process to raise a ticket.

Mar <var data-var='date'>31</var>, <var data-var='time'>20:00</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>09:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>08:41</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>30</var>, <var data-var='time'>20:00</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>08:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>07:46</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over the two weeks starting from the 30th of March 2025. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 30th of March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 30th of March -> Wednesday 1st of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 1st of April - Friday 3rd: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 6th of April during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 6th of April -> Wednesday 8th of April during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 8th of April - Friday 10th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via Status Page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>25</var>, <var data-var='time'>19:30</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>08:30</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>08:28</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Porirua region twice over the two weeks starting from the 16th of March 2026. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 16th March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 16th -> Wednesday 18th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 18th -> Friday 20th: All compute instances may experience network interruptions up to 40 seconds, in extreme cases this may be up to 4 minutes. Week 2 ========================================== - Monday 23rd March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 23rd -> Wednesday 25th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 25th -> Friday 27th: All compute instances may experience network interruptions up to 40 seconds, in extreme cases this may be up to 4 minutes. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>24</var>, <var data-var='time'>20:00</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>09:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>08:32</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Porirua region twice over the two weeks starting from the 16th of March 2026. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 16th March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 16th -> Wednesday 18th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 18th -> Friday 20th: All compute instances may experience network interruptions up to 40 seconds, , in extreme cases this may be up to 4 minutes. Week 2 ========================================== - Monday 23rd March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 23rd -> Wednesday 25th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 25th -> Friday 27th: All compute instances may experience network interruptions up to 40 seconds, , in extreme cases this may be up to 4 minutes. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>23</var>, <var data-var='time'>20:30</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>10:30</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>10:24</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Porirua region twice over the two weeks starting from the 16th of March 2026. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 16th March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 16th -> Wednesday 18th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 18th -> Friday 20th: All compute instances may experience network interruptions up to 40 seconds, , in extreme cases this may be up to 4 minutes. Week 2 ========================================== - Monday 23rd March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 23rd -> Wednesday 25th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 25th -> Friday 27th: All compute instances may experience network interruptions up to 40 seconds, , in extreme cases this may be up to 4 minutes. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>20</var>, <var data-var='time'>09:10</var> NZDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>09:09</var> NZDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>09:30</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>09:19</var> NZDT Scheduled - ############################################# Notice of interruption in the network service ############################################# Hello and thank you for taking the time to read through this notification. We will be upgrading the Network Service in the Porirua region twice over the two weeks starting from the 16th of March 2026. Existing network resources may experience interruptions of up to three minutes during different points of the upgrade process. Week 1 ========================================== - Monday 16th March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 16th -> Wednesday 18th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 18th -> Friday 20th: All compute instances may experience network interruptions up to 40 seconds. Week 2 ========================================== - Monday 23rd March during business hours: The Networking API will be down for up to five minutes and changes to network resources may experience delays of up to 30 minutes. - Monday 23rd -> Wednesday 25th during business hours: Routers will experience interruptions which may be up to 60 seconds. - Wednesday 25th -> Friday 27th: All compute instances may experience network interruptions up to 40 seconds. Support during this period ========================================== Support will be available via your usual support channels. We have made efforts to ensure that there will be someone available to respond to any concerns you come across in a timely manner while this process takes place. Please make contact if you require our assistance or to report any outage in excess of those expected (see above). Further communications will be issued via our status page (https://status.catalystcloud.nz/) as necessary. We encourage you to subscribe to updates from this page. Kind Regards, The Catalyst Cloud Team.

Mar <var data-var='date'>13</var>, <var data-var='time'>22:51</var> NZDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>22:31</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>22:26</var> NZDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>17:40</var> NZDT Investigating - Instance creation is inconsistently slow. We are investigating the root cause. Retrying instance creation will normally work.

Degraded compute and network api performance nz-por-1

Mar <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> NZDT Resolved - Some of our APIs in the nz-por-1 region were suffering from degraded performance and, occasionally, failed creation requests. This issue has now been resolved, and all APIs are now available again.

API issues in nz-por-1

Feb <var data-var='date'>26</var>, <var data-var='time'>11:00</var> NZDT Resolved - One of our compute hypervisors in the nz-hlz-1 region suffered from a networking issue causing higher than usual latency for block storage access for instances hosted on that hypervisor. The issue has now been fixed, and all affected instances should now have performance restored.

Storage latency issues for some instances in nz-hlz-1

Feb <var data-var='date'>25</var>, <var data-var='time'>18:39</var> NZDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>18:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>15:04</var> NZDT Scheduled - We will be carrying out maintenance on our support ticketing system during this window. The support panel in our dashboard may not be usable at times during this window. If you need to raise an urgent support ticket, and the panel isn't available, and have premium support, please use that process to raise a ticket.

Feb <var data-var='date'>21</var>, <var data-var='time'>09:50</var> NZDT Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>09:30</var> NZDT Update - Mitigations have now been implemented, and network transit has been restored. We are now monitoring for any further issues. Feb <var data-var='date'>21</var>, <var data-var='time'>09:23</var> NZDT Monitoring - Some service has been restored. We are still working on the mitigation for all of our networks. Feb <var data-var='date'>21</var>, <var data-var='time'>09:05</var> NZDT Update - We are implementing a mitigation that will restore service. Feb <var data-var='date'>21</var>, <var data-var='time'>09:04</var> NZDT Identified - Magic Transit, one of our transit providers, is recovering from an outage. For more information: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt Feb <var data-var='date'>21</var>, <var data-var='time'>08:59</var> NZDT Investigating - We are experiencing network transit issues across IPv4 in the nz-hlz-1 region. IPv6 is unaffected. We are currently investigating the issue.

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Lastest published events

Networking maintenance in POR

Porirua region outage

Compute issue

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Recent Catalyst Cloud events

Networking maintenance in POR

Porirua region outage

Compute issue

Maintenance of CCKS (Kubernetes) service API

Maintenance of support ticketing system

Emergency Network Service Maintenance in Porirua

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Is Catalyst Cloud down?

Catalyst Cloud status is UP

Lastest published events

Networking maintenance in POR

Porirua region outage

Compute issue

Catalyst Cloud Services, Components and Regions

Recent Catalyst Cloud events

Networking maintenance in POR

Porirua region outage

Compute issue

Maintenance of CCKS (Kubernetes) service API

Maintenance of support ticketing system

Emergency Network Service Maintenance in Porirua

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!