Sep <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:11</var> UTC Investigating - We experienced an API outage from 13:11 UTC to 13:23 UTC due to infrastructure scaling issues. The system is now fully operational.

Risk & Filter API Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>17:04</var> UTC Resolved - We experienced an elevated number of errors returned by our API. Our team resolved the issue, and the API is operating normally. We apologize for any inconvenience caused.

Elevated number of errors

May <var data-var='date'> 8</var>, <var data-var='time'>16:41</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>04:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>04:31</var> UTC Identified - We are observing an elevated number of errors and slightly higher latency than normal due to upstream provider issues in AWS US-EAST-1 (us-east-1a). We are continuing to monitor the situation. https://health.aws.amazon.com/health/status

Degraded performance and latency due to upstream provider issues

Mar <var data-var='date'>31</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>08:01</var> UTC Update - Correction to previous maintenance notice In the Actions Needed section of our previous maintenance notice, we incorrectly stated that Castle SDKs return a "deny" action by default if requests fail. The correct default behavior is "allow". If you are using our SDKs and have not modified the default failover configuration, no action is required. We apologize for the confusion. Mar <var data-var='date'>16</var>, <var data-var='time'>09:23</var> UTC Scheduled - Expected Impact We're engineering for a near-zero downtime, but have a fallback plan that may cause a possible interruption in our services during the maintenance period. Our projections estimate a service downtime of less than 30 minutes for the fallback plan. During this interruption, access to all our APIs and the dashboard will be temporarily unavailable. This maintenance has been scheduled for a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Underlying infrastructure maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>09:56</var> UTC Resolved - We experienced an issue with downsizing one of our underlying nodes that affected the 25% of our traffic.

Risk and Filter API Outage

Feb <var data-var='date'>28</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>17</var>, <var data-var='time'>12:15</var> UTC Scheduled - Expected Impact We anticipate a brief interruption in our services during the maintenance period. Our projections estimate a service downtime of less than 20 seconds. During this short interruption, access to our all APIs and dashboard will be temporarily unavailable. This maintenance has been scheduled for a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Jan <var data-var='date'>22</var>, <var data-var='time'>23:01</var> UTC Resolved - This incident has been resolved.

API Outage

Jun <var data-var='date'>27</var>, <var data-var='time'>06:52</var> UTC Resolved - We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

We observe a slight increase in 5xx errors due to transient backend issues.

Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>13:12</var> UTC Scheduled - Expected Impact We anticipate a brief interruption in our services during the maintenance period. Our projections estimate a service downtime of less than 20 seconds. During this short interruption, access to our all APIs and dashboard will be temporarily unavailable. This maintenance has been scheduled for a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Jan <var data-var='date'>29</var>, <var data-var='time'>03:29</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>01:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>00:20</var> UTC Identified - We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

Partial service degradation

Jan <var data-var='date'>16</var>, <var data-var='time'>22:42</var> UTC Resolved - This incident has been resolved.

Partial API Outage

Oct <var data-var='date'>31</var>, <var data-var='time'>21:30</var> UTC Resolved - A fix has been implemented and all issues are resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>15:29</var> UTC Identified - We are currently experiencing a slightly elevated number of 5xx response errors. Our team has identified the core issue and is actively working on a fix. Please rest assured that no data has been lost.

Slightly elevated number of 5xx responses

Jul <var data-var='date'>20</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:21</var> UTC Scheduled - Expected Impact We anticipate the possibility of a brief interruption in our services during the maintenance period. While we do not expect any significant downtime, there might be a higher response time for some requests. This maintenance has been scheduled during a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this event, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Jul <var data-var='date'> 9</var>, <var data-var='time'>19:53</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>18:36</var> UTC Investigating - We are currently investigating this issue.

Jun <var data-var='date'>27</var>, <var data-var='time'>17:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>17:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>27</var>, <var data-var='time'>17:04</var> UTC Update - We experience a Dashboard downtime due to a failure in the underlying infrastructure changes. Our team is working to resolve the issue and restore full functionality. We apologize for any inconvenience caused and appreciate your patience. Jun <var data-var='date'>27</var>, <var data-var='time'>17:03</var> UTC Investigating - We are currently investigating this issue.

Dashboard downtime

Jun <var data-var='date'>13</var>, <var data-var='time'>10:50</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>10:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>13</var>, <var data-var='time'>10:15</var> UTC Update - We have identified and resolved the root cause of the recent system issues. All affected systems have been restored to normal operation. Jun <var data-var='date'>13</var>, <var data-var='time'>10:12</var> UTC Identified - We experienced a disruption in our API services due to a failure in the underlying infrastructure changes. Our team is currently working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience caused and appreciate your patience.

Service degradation

Jan <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>09:08</var> UTC Scheduled - Expected Impact We anticipate the possibility of a brief interruption in our services during the maintenance period. Our projections estimate a possibility of service downtime lasting less than 5 seconds. If an interruption occurs, access to all our APIs and the dashboard will be temporarily unavailable. This maintenance has been scheduled for a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Sep <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:02</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> UTC Scheduled - Expected Impact We anticipate a brief interruption in our services during the maintenance period. Our projections estimate a service downtime of less than 20 seconds. During this short interruption, access to our all APIs and dashboard will be temporarily unavailable. This maintenance has been scheduled for a period of typically lower traffic to minimize disruption to your workflows and operations. Actions Needed In preparation for this, we recommend that you take the following actions: 1. For users of our SDKs: Our SDKs are designed to handle such temporary interruptions and no action is needed on your part. They will automatically manage this brief downtime. You may want to review the failover strategy as Castle SDKs will by default return a “deny” action upon failing requests. Please see the corresponding SDK documentation (<a href="https://docs.castle.io/docs/sdk-download">https://docs.castle.io/docs/sdk-download</a>) on how to change this. 2. For users with custom integrations: If you're using custom integrations, we recommend checking that your systems can adequately handle timeouts and react to 4xx/5xx HTTP status codes. Implementing proper error handling in your code will help prevent any potential disruption to your service during this maintenance period. We understand that any disruption, even a brief one, can be an inconvenience. However, this essential maintenance will help us improve our infrastructure and continue delivering high-quality, reliable services to you. Thank you for your understanding and cooperation. We will do everything we can to ensure this process is as smooth as possible.

Aug <var data-var='date'> 3</var>, <var data-var='time'>13:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:47</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:51</var> UTC Investigating - We're experiencing temporary issues with our dashboard's functionality. Our team is currently investigating to determine the root cause. Your data remains secure and intact - this issue affects only accessibility, not data integrity. We're working diligently towards a quick resolution and will provide updates accordingly. Apologies for any inconvenience. For immediate concerns, please reach out to our support team.

Partial unavailability dashboard

Apr <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>06:36</var> UTC Scheduled - Expected Impact: Throughout this period, the Public Castle APIs will be operating without any issues. However, the Dashboard may experience some data lag and errors due to ongoing maintenance work. Rest assured that no data will be lost as the APIs will continue to function normally. Actions Needed: There are no specific actions you need to take before, during, or after this maintenance window.

Dashboard maintenance

Mar <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>08:29</var> UTC Scheduled - Expected Impact: During this time the Castle APIs and Dashboard will be up and running as usual, but there might be a slight degradation in performance, and occasional error responses from the API. Actions Needed: There are no specific actions you need to take before, during, or after this maintenance window.

Feb <var data-var='date'>22</var>, <var data-var='time'>07:39</var> UTC Resolved - Our team has thoroughly investigated the issue and determined that the root cause is likely due to underlying networking issues within AWS. Feb <var data-var='date'>22</var>, <var data-var='time'>04:45</var> UTC Investigating - We are currently investigating intermittent 5xx API errors and longer than usual response times.

Intermittent 5xx API errors

Jan <var data-var='date'>22</var>, <var data-var='time'>00:58</var> UTC Resolved - The APIs are back to full operation and we're assessing any impact on the data during the period of the incident. We will follow up with an analysis. Jan <var data-var='date'>22</var>, <var data-var='time'>00:40</var> UTC Monitoring - We've identified what seems to be the issue and have deployed a fix. The service seems to be back to normal but we'll be monitoring it and follow up with a confirmation. Jan <var data-var='date'>22</var>, <var data-var='time'>00:20</var> UTC Investigating - We are investigating an issue where 401 and 503 responses are returned for a subset of requests. We're still assessing the scope of the issue and will keep you posted.

Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>14:25</var> UTC Update - On Oct 27th 2022 we sent out a notice about an upcoming maintenance window planned for Nov 30th 2022. Based on feedback, we've decided to push this window to Dec 7th instead to avoid interrupting activities related to Black Friday and Cyber Monday. Below is a copy of the original message, with the updated time window. Dec <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC Scheduled - Expected Impact: During this time the Castle APIs and Dashboard will be up and running as usual, but there might be a slight degradation in performance, and occasional error responses from the API. Actions Needed: There are no specific actions you need to take before, during, or after this maintenance window.

Aug <var data-var='date'>22</var>, <var data-var='time'>13:08</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>06:57</var> UTC Identified - We are investigating an elevated error rate on our end. We've identified issue and working towards fixing it. All of the APIs are operational.

Is Castle down?

Castle status is UP

Lastest published events

Risk & Filter API Outage

Elevated number of errors

Degraded performance and latency due to upstream provider issues

Castle Services, Components and Regions

Recent Castle events

Risk & Filter API Outage

Elevated number of errors

Degraded performance and latency due to upstream provider issues

Underlying infrastructure maintenance

Risk and Filter API Outage

Underlying infrastructure maintenance