Jun <var data-var='date'>28</var>, <var data-var='time'>02:10</var> UTC Completed - Maintenance Complete Scheduled maintenance has been successfully completed, and all systems are now fully operational. Please note that Universal Search may take a little longer to fully catch up as indexing completes. We expect it to be fully up to date shortly. If you experience any issues or notice anything unexpected, please don’t hesitate to reach out to our support team. Thank you for your patience during the maintenance window. Jun <var data-var='date'>28</var>, <var data-var='time'>02:09</var> UTC Update - Maintenance Complete Scheduled maintenance has been successfully completed, and all systems are now fully operational. Please note that Universal Search may take a little longer to fully catch up as indexing completes. We expect it to be fully up to date shortly. If you experience any issues or notice anything unexpected, please don’t hesitate to reach out to our support team. Thank you for your patience during the maintenance window. Jun <var data-var='date'>27</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>01:15</var> UTC Scheduled - As part of our ongoing commitment to providing you with a faster, more secure, and highly reliable platform, we will be performing a major core infrastructure upgrade later this month. What to Expect * System Availability: The Cargobase platform (web.cargobase.com and next.cargobase.com) will be unavailable during the maintenance window. A maintenance page will be displayed. * Downtime: We have allocated up to 6 hours for the upgrade, but expect to complete it sooner if everything proceeds as planned. * Data Integrity: All shipments, tracking logs, quotes, and master data will remain secure and available immediately after the upgrade.

Scheduled Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>06:41</var> UTC Resolved - Problem has been resolved and service resumes as normal. Unfortunately, some manually posted comments between 05:45 and 06:15am UTC might have been lost. Apologies for the inconvenience. May <var data-var='date'> 7</var>, <var data-var='time'>06:27</var> UTC Investigating - We are currently investigating an issue surrounding the delayed creation of shipments and appearance of comments. We have identified a root-cause and are working hard to resolve this quickly.

Delayed Creation of Requests and Comments

Sep <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> UTC Resolved - Cargobase Platform experienced slowness on 6th September 2024 4:30 pm SGT. The issue is resolved at 5:15 pm SGT. We are investigating the root cause.

Cargobase Platform Slowness

Jun <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC Resolved - Platform System Slowness Root Cause Analysis Date & Time Issue Found 20 June 2024 1700 SGT Issue Resolved 20 June 2024 1945 SGT Issue Details Ticket ID: 2877820229 System performance impacted due to “Quote At Risk of Cancel” Widget Root Cause The "Quote At Risk of Cancel" Widget accesses a large amount of data in our database. As the database grows, this process takes longer and slows down other tasks, leading to increased load on the database and causing the platform to slow down. Corrective Action To address this, we have temporarily disabled the “Quote At Risk of Cancel” Widget for Provider users. We are currently investigating the performance issue and will re-enable the widget once we have resolved the problem. Preventive Action We have improved our performance monitoring for the Cargobase Platform to ensure we can take prompt action and resolve any slowdowns quickly.

May <var data-var='date'>29</var>, <var data-var='time'>05:00</var> UTC Resolved - A early morning deployment went wrong, causing the platform to be down for 20 minutes. This was outside working hours for most users.

Deployment created a server outage

Mar <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>08:50</var> UTC Scheduled - On Sunday March 6, between 03:30 and 04:30 UTC, the Cargobase platform will be unavailable for an expected maximum of 60 minutes. During this time, important security enhancements will be implemented to make sure we can continue to keep our customer data safe. After these upgrades all services should be restored fully. If you do run into issues of any kind, please reach out to support@cargobase.com

Scheduled Service Downtime | Sunday March 6

Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>22</var>, <var data-var='time'>04:37</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Scheduled dates more accurately reflect tracking updates + Providers can now save time by duplicating previous quotations + Further support of complex LCL Ocean freight rate cards + Some 30+ other enhancements and performance improvements. Happy shipping!

Platform Release 3.94.0

Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>11</var>, <var data-var='time'>02:52</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Additional options for provider Service confirmations + The ability for providers to schedule reports + Extended universal search data points + Persistent schedule changes for rate card generated quotes + SAML / SSO configuration changes for some shippers + Some 30+ other feature and performance improvements. Happy shipping!

Platform Release 3.92.0

Dec <var data-var='date'>15</var>, <var data-var='time'>12:05</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:40</var> UTC Monitoring - The issue has been resolved and monitoring has been going on for a while. There might be a situation where certain updates are not being displayed still in the mobile apps, however; this should be sporadically and a solution is underway. Dec <var data-var='date'>15</var>, <var data-var='time'>06:24</var> UTC Identified - The root cause appears to have been found, and relates to a mismatch between values in a tracking system and an internal system that generates updates. A solution is expected within the next 20 minutes. Dec <var data-var='date'>15</var>, <var data-var='time'>06:02</var> UTC Investigating - Some users might experience an issue with not seeing all tracking updates. This issue is being investigated at the moment.

Tracking Update issue

Nov <var data-var='date'>24</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>04:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>24</var>, <var data-var='time'>01:41</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + An improved login mechanism with additional security features + Custom CO2 Estimates reporting + Extended character counts for certain popular fields + Some 25+ other feature and performance improvements. Happy Shipping!

Platform Release 3.90.0

Nov <var data-var='date'> 3</var>, <var data-var='time'>06:22</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>06:22</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements This release should not lead to service interruptions, if you do encounter any issues; please let us know. Release 3.88.0 Main features for this release include: + Additional support for 'Per Weight / Measure' rate cards + Better support for shared booking references between providers and shippers + Advanced invoice instruction support. + Some 30+ other updates and performance improvements Release 3.89.0 Main features for this release include: + Shipper side managed rate cards + Weight related improvements on the packing list + Pre-filled text for certain custom fields + Some 20+ other updates and performance improvements. Happy shipping!

Platform Release 3.88.0 and 3.89.0

Sep <var data-var='date'>22</var>, <var data-var='time'>06:52</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>06:46</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>06:44</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Extended support for adding additional Approvers and Peer approval + Updated mid-shipment Ocean freight schedules + Improved LSP selection for freight tenders + Additional data points for Provider quotes reports + Some 25+ other feature and performance improvements. Happy Shipping!

Platform Release 3.87.0

Sep <var data-var='date'> 1</var>, <var data-var='time'>04:43</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:03</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>03:14</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + The ability to view and edit Ocean freight sailing schedules + Better Invoice API + Automatically loading previously used contact persons + Messaging support for file tenders + Better support for CBM input on packing lists. + Some 35 other performance improvements and feature upgrades. Happy shipping!

Platform Release 3.86.0

Aug <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>03:35</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + The ability for Providers to share Vessel details for Ocean freight quotes + New Invoices related APIs - details available at developer.cargobase.com + Additional status details in the Quotes reports + Full support for File based tenders + Some 30+ other features and performance improvements Happy Shipping!

Platform Release 3.84.0

Jun <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>08:58</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Better support for capturing 3rd party quotes. + New options for conditional fields and default pickup/delivery locations + Faster reporting + Support for flight numbers in 'custom freight modes'. + Some 25 other improvements and performance enhancements. Happy shipping!

Platform Release 3.83.0

Jun <var data-var='date'> 9</var>, <var data-var='time'>04:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>04:05</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + A better indication of Approval Requested Quotes + A first step towards vastly improved report generation + Better support for Ocean freight LCL quoting + Some fundamental performance improvements + Some 35+ other performance improvements and functional enhancements. Happy Shipping!

Platform Release 3.82.0

May <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>10:17</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>02:37</var> UTC Scheduled - On Sunday May 23rd, around 4am UTC the Cargobase platform will be offline for approximately 30 minutes. This action is necessary to perform an underlying technology upgrade, so that we can continue to provide the service you are used to. The web platform and mobile apps will be affected.

Sunday May 23 - Scheduled Downtime

May <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>10:19</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Improvements to the Pluto suite of API + Additional reporting capabilities + Support for more BI / Analytics tools using our Mowgli solution + Some 25 more features and performance improvements. Happy Shipping!

Platform Release 3.81.0

Apr <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>04:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>02:48</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Additional international parcel booking support for customs information + Additional user permissions granularity, regarding Shipments + Analytics changes for some customers for more powerful data visualization. + Some 30+ are changes and performance enhancements. Happy shipping!

Platform Release 3.80.0

Apr <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 6</var>, <var data-var='time'>09:42</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Layout improvements for Ocean freight related quotations + The ability to support longer form content on Quote requests + Better support for multiple currencies and awarded rates in the Tender Management module. + Squashed quite a few (potential) bugs. + Some 25+ other updates and performance improvements. Happy Shipping!

Platform Release 3.79.0

Mar <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>01:40</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: • Updates to the Booking survey items, for mandating certain values • A Beta feature for advanced communication between Freight forwarder and carrier • Better support for multiple currencies during Rate Tender exercises • Some 40+ other features and performance improvements. Happy Shipping!

Platform Release 3.78.0

Mar <var data-var='date'>12</var>, <var data-var='time'>08:45</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>07:11</var> UTC Monitoring - A fix has been implemented - all tracking updates should be back to normal. Some users might have received a large number of updates at the same time, this is the result of clearing a 'queue' of updates. We are investigating if any updates might have been left behind, we will also continue to monitor the situation. Mar <var data-var='date'>11</var>, <var data-var='time'>05:37</var> UTC Investigating - Some users have reported not receiving the automated mile-stone updates they expect. We are aware of this issue, and are investigating the root cause.

Some Milestone Events Not Coming In

Jan <var data-var='date'>13</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>04:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>01:31</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Additional reminders and visual cues for Invoice Auditors + The ability to add Vehicle Identification Numbers and decoding, when shipping Passenger vehicles + Big functional improvements to the Short Term Tender feature + Some 25+ other performance improvements and functional updates. Happy Shipping!

Platform Release 3.75.0

Dec <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>04:19</var> UTC Scheduled - Cargobase ships updates regularly, with new features and performance enhancements. This release should not lead to service interruptions, if you do encounter any issues; please let us know. Main features for this release include: + Additional Push Notifications for mobile app users, including the ability to configure which notifications you receive + Better support for Parcel shipments from or to Canada + Even more finetuning options for approval flows + Additional audit options for incoming invoices + Some 30 other features and performance improvements Seasons Greetings and Happy Shipping!

Platform Release 3.74.0

Nov <var data-var='date'>26</var>, <var data-var='time'>17:04</var> UTC Resolved - The issue has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>16:53</var> UTC Monitoring - A fix has been implemented, we are now monitoring the effect. All approvers should see the 'Approval request' option once again, if not; please refresh the screen. Nov <var data-var='date'>26</var>, <var data-var='time'>15:57</var> UTC Investigating - Some users are reporting not having the 'Approval request' option when trying to approve specific quote requests, we are investigating how to resolve this quickly. As a temporary workaround, we advise all approvers to install the 'Cargobase - On The Go' app from either the Apple App Store or Google Play Store. Approvals can be granted easily via the app. Another workaround, is to navigate to the specific quote request via the universal search, or via the 'Requests' section of the platform. Opening a request will navigate you to the approval steps.

Is Cargobase down?

Cargobase status is UP

Lastest published events

Scheduled Maintenance

Delayed Creation of Requests and Comments

Cargobase Platform Slowness

Cargobase Services, Components and Regions

Recent Cargobase events

Scheduled Maintenance

Delayed Creation of Requests and Comments

Cargobase Platform Slowness

Cargobase Platform Slowness

Deployment created a server outage

Scheduled Service Downtime | Sunday March 6