Sep <var data-var='date'>18</var>, <var data-var='time'>10:46</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>10:22</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>18</var>, <var data-var='time'>09:48</var> PDT Investigating - CaptivateIQ is currently experiencing degraded service for all background processes. Restoration work is in progress and expected to take 45 minutes.

Degraded service for background processes

Aug <var data-var='date'>26</var>, <var data-var='time'>05:00</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>04:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>04:33</var> PDT Identified - The issue has been identified and a fix is being implemented.

Audit Logs are processing slower than usual

Jun <var data-var='date'>30</var>, <var data-var='time'>08:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>07:00</var> PDT Scheduled - CaptivateIQ will be performing scheduled security maintenance. No downtime or service interruption is expected.

Cipher update

Jun <var data-var='date'>22</var>, <var data-var='time'>10:50</var> PDT Resolved - The Cloudflare issues appear to have been resolved as of 10:50AM PT Jun <var data-var='date'>22</var>, <var data-var='time'>10:20</var> PDT Monitoring - Cloudflare has mitigated the majority of congestion, they are still monitoring results. Users should face little to no interruptions now! Jun <var data-var='date'>22</var>, <var data-var='time'>07:37</var> PDT Identified - Cloudflare, one of our 3rd party providers, has reported outages on their side (https://www.cloudflarestatus.com/). Our team will continue monitoring their updates and align our Status Page accordingly. Until issues are resolved by Cloudflare, CaptivateIQ will continue to experience partial outages. Jun <var data-var='date'>22</var>, <var data-var='time'>07:22</var> PDT Investigating - CaptivateIQ, along with multiple other sites across the internet, are experiencing outages due to 3rd party issues. Our engineers are actively reviewing the outages and will provide further details as we uncover them.

Intermittent Outages due to 3rd Party Issues

May <var data-var='date'>27</var>, <var data-var='time'>03:29</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>03:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>02:58</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>02:45</var> PDT Investigating - We are currently investigating this issue.

Issues with job processing in CaptivateIQ

May <var data-var='date'>21</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>12:08</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Schedule Maintenance - US region

May <var data-var='date'>21</var>, <var data-var='time'>13:30</var> PDT Update - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>13:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>12:09</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Schedule Maintenance - EU region

May <var data-var='date'>21</var>, <var data-var='time'>06:49</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>12:10</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Schedule Maintenance - AU region

Apr <var data-var='date'>13</var>, <var data-var='time'>17:51</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>17:13</var> PDT Identified - We're currently implementing a fix for an issue that's affecting customer exports.

Job Processing Errors

Mar <var data-var='date'>24</var>, <var data-var='time'>16:03</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>16:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>15:43</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>24</var>, <var data-var='time'>15:29</var> PDT Investigating - We are currently investigating this issue.

Edits to Employee Attribute columns not saving

Mar <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> PST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:58</var> PST Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:05</var> PST Investigating - We are aware of an issue where date fields are displaying as "Invalid DateTime" in the UI for Transformed columns. There is no affect to your calculations, and statements/reports/payouts are also unaffected.

Degraded Performance - Date Fields Displaying "Invalid DateTime" in the Transformation Workbook UI

Feb <var data-var='date'>20</var>, <var data-var='time'>13:01</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>12:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>12:48</var> PST Identified - The issue has been identified and a fix is being implemented.

What-if calculator degraded performance

Feb <var data-var='date'>18</var>, <var data-var='time'>11:33</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>11:28</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>18</var>, <var data-var='time'>10:50</var> PST Identified - The issue has been identified, and a fix is being implemented.

Hierarchy pages are not loading

Feb <var data-var='date'>13</var>, <var data-var='time'>14:38</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>12:25</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance - EU region

Feb <var data-var='date'>11</var>, <var data-var='time'>11:20</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>11:13</var> PST Monitoring - A fix has been implemented and we are monitoring the results.

Employee Assumptions page loading issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> PST Resolved - Upstream incident is resolved Feb <var data-var='date'> 3</var>, <var data-var='time'>15:09</var> PST Monitoring - We're continuing to wait for Salesforce to resolve the incident. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:43</var> PST Identified - We currently believe this issue is related to the ongoing Salesforce incident for Identity Providers and are waiting for resolution of that incident. https://status.salesforce.com/incidents/20003660 Feb <var data-var='date'> 3</var>, <var data-var='time'>10:35</var> PST Investigating - We are investigating an issue with certain customers being unable to authenticate via SSO when using salesforce as their IDP.

Salesforce IDP + SSO Login Issuies

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:05</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 7</var>, <var data-var='time'>14:11</var> PST Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'> 7</var>, <var data-var='time'>14:02</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Dec <var data-var='date'>20</var>, <var data-var='time'>01:32</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>01:10</var> PST Update - We are continuing to verify the maintenance items. Dec <var data-var='date'>20</var>, <var data-var='time'>01:09</var> PST Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'>20</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>02:52</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance in US

Dec <var data-var='date'>10</var>, <var data-var='time'>12:44</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>12:28</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>10</var>, <var data-var='time'>11:55</var> PST Identified - We are experiencing a misconfiguration with our SSL certificates as a result of a recent change. We are working on resolving this issue and expect it to be addressed within 30 minutes.

SSL Certificate Warnings

Nov <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>19</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>18</var>, <var data-var='time'>12:05</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance - US Region - Valkey Service Update

Nov <var data-var='date'>18</var>, <var data-var='time'>07:20</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>05:28</var> PST Monitoring - Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability. Nov <var data-var='date'>18</var>, <var data-var='time'>05:19</var> PST Identified - Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability. Nov <var data-var='date'>18</var>, <var data-var='time'>04:43</var> PST Update - CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options. Nov <var data-var='date'>18</var>, <var data-var='time'>04:10</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>03:47</var> PST Investigating - We are currently investigating this issue.

CaptivateIQ might be unavailable due to 3rd party provider outage

Oct <var data-var='date'>29</var>, <var data-var='time'>20:53</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>11:43</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>22</var>, <var data-var='time'>06:00</var> PDT Resolved - From 5:54 AM PDT to 7:40 AM PDT reports in CaptivateIQ were unable to be updated. This was caused by a configuration change at the infrastructure layer. The change was reverted to resolve the report updating issue. CaptivateIQ is now updating any and all reports that were impacted by this incident.

Reports are not updating

Oct <var data-var='date'>20</var>, <var data-var='time'>14:15</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:11</var> PDT Monitoring - We're seeing customer processing returning to normal and are monitoring the system to ensure the system remains stable. Oct <var data-var='date'>20</var>, <var data-var='time'>13:04</var> PDT Update - We are seeing services continuing to recover within Amazon Web Services (AWS). Some CaptivateIQ systems remain degraded, and we’re continuing to monitor the system and ensure that we achieve a full recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>11:36</var> PDT Update - CaptivateIQ services are continuing to recover. Customers are advised to delay critical processing tasks until we've finished mitigating the effects of today's issues. Oct <var data-var='date'>20</var>, <var data-var='time'>10:32</var> PDT Update - We are seeing some early signs of service recovery within Amazon Web Services (AWS). Some CaptivateIQ systems remain degraded, and we’re continuing to monitor the system and ensure that we achieve a full recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>09:13</var> PDT Update - We continue to work though issues resulting from our hosting providers outage and will provide an additional update as soon as one is available. Oct <var data-var='date'>20</var>, <var data-var='time'>06:00</var> PDT Update - We continue to work though capacity issues resulting from our hosting providers outage. Oct <var data-var='date'>20</var>, <var data-var='time'>03:44</var> PDT Update - Our hosting provider is recovering and we are continuing to restore the system. Overall performance is still impacted as we work to provision capacity. Oct <var data-var='date'>20</var>, <var data-var='time'>02:34</var> PDT Identified - CaptivateIQ is experiencing widespread service disruptions as a result of a large outage at our hosting provider. We are working to restore service currently Oct <var data-var='date'>20</var>, <var data-var='time'>02:31</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>02:30</var> PDT Investigating - We are currently investigating this issue.

Widespread service distruption

Oct <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> PDT Resolved - From 1:50 to 2:50 PM PDT, CaptivateIQ presented errors to users on a wide number of operations, many of which contained the error "Enter a valid IPv4 or IPv6 address." This was caused by a bug in newly released code. CaptivateIQ rolled back the release as soon as monitoring detected the errors and are working to prevent this error from happening again.

Is CaptivateIQ down?

CaptivateIQ status is UP

Lastest published events

Degraded service for background processes

Audit Logs are processing slower than usual

Cipher update

CaptivateIQ Services, Components and Regions

Recent CaptivateIQ events

Degraded service for background processes

Audit Logs are processing slower than usual

Cipher update

Intermittent Outages due to 3rd Party Issues

Issues with job processing in CaptivateIQ

Schedule Maintenance - US region