Mar <var data-var='date'>27</var>, <var data-var='time'>16:48</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>27</var>, <var data-var='time'>10:15</var> UTC Update - The fix has been deployed and we are seeing normal response times in app. A full incident report will be published in due course.Mar <var data-var='date'>27</var>, <var data-var='time'>09:15</var> UTC Update - We believe we have found the root cause for this issue and a fix is currently being deployed.Mar <var data-var='date'>27</var>, <var data-var='time'>08:56</var> UTC Update - A repeat of the service failure has occurred. We are still investigating the root cause for this incident but Capsule is back online. Updates will be posted as we learn more.Mar <var data-var='date'>27</var>, <var data-var='time'>01:43</var> UTC Monitoring - We have managed to restore service. The root cause is under investigation and an update will be provided as soon as possible. If you are still having issues accessing your Capsule account please contact support@capsulecrm.com.Mar <var data-var='date'>27</var>, <var data-var='time'>01:26</var> UTC Investigating - We are aware of an issue preventing customers from accessing Capsule at the moment. We are working hard on getting this fixed and we'll be sure to post an update once we're back online.

Unable to access Capsule

Jan <var data-var='date'>31</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>31</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>09:44</var> UTC Scheduled - We will be performing maintenance on Saturday 31st January between 10:00 - 11:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box, Gmail Add-on and Outlook Add-In will be queued and processed once the maintenance is complete.

Capsule Maintenance

Aug <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>29</var>, <var data-var='time'>12:46</var> UTC Scheduled - We will be performing maintenance on Saturday 2nd August between 15:00 - 16:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box, Gmail Add-on and Outlook Add-In will be queued and processed once the maintenance is complete.

Mar <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>20</var>, <var data-var='time'>14:03</var> UTC Scheduled - We will be performing maintenance on Saturday 22nd March between 15:00 - 16:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box, Gmail Add-on and Outlook Add-In will be queued and processed once the maintenance is complete.

Oct <var data-var='date'>10</var>, <var data-var='time'>18:01</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>10</var>, <var data-var='time'>17:08</var> UTC Monitoring - We have identified the cause of the delay and a mitigation has been put in place. We expect most delayed emails to be processed within 30 minutes.Oct <var data-var='date'>10</var>, <var data-var='time'>16:00</var> UTC Investigating - We're currently experiencing delays storing emails sent to Capsule's dropbox addresses. Our team is investigating and working on a fix.

Dropbox Processing Delay

Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>31</var>, <var data-var='time'>09:55</var> UTC Scheduled - We will be performing maintenance on Saturday 10th February between 08:00 - 09:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box, Gmail Add-on and Outlook Add-In will be queued and processed once the maintenance is complete.

Dec <var data-var='date'>10</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:40</var> UTC Monitoring - We're continue to monitor application performance.Dec <var data-var='date'> 9</var>, <var data-var='time'>12:54</var> UTC Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'> 9</var>, <var data-var='time'>12:45</var> UTC Update - We have put some mitigations in place. However you may still experience some poor performance. We continue to work on restoring the service to normal.Dec <var data-var='date'> 9</var>, <var data-var='time'>11:31</var> UTC Update - Capsule is still working but availability is patchy some requests taking longer than normal to serve. We're are continuing to work on mitigating the outage. We'll keep you updated.Dec <var data-var='date'> 9</var>, <var data-var='time'>10:23</var> UTC Identified - We're continuing to work on the issue. Capsule is up, but running slowly. We're working to fully mitigate and get the performance back to normal.Dec <var data-var='date'> 9</var>, <var data-var='time'>09:32</var> UTC Update - We're working on mitigating a Denial of Service attack against our site. We'll keep you updated.Dec <var data-var='date'> 9</var>, <var data-var='time'>07:52</var> UTC Update - We're are continuing to investigate.Dec <var data-var='date'> 9</var>, <var data-var='time'>07:04</var> UTC Investigating - We're investigating the issue.

Capsule is currently degraded

Jun <var data-var='date'>21</var>, <var data-var='time'>17:12</var> UTC Resolved - We believe this third party routing issue affecting a number of UK based ISPs has now been resolved.Jun <var data-var='date'>21</var>, <var data-var='time'>13:14</var> UTC Investigating - A small number of users are experiencing problems accessing Capsule. We are currently investigating and will post any updates here.

Connectivity issues

Mar <var data-var='date'>27</var>, <var data-var='time'>17:34</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>27</var>, <var data-var='time'>16:23</var> UTC Update - We understand the underlying problem and are working on a permanent fixMar <var data-var='date'>27</var>, <var data-var='time'>13:51</var> UTC Monitoring - Performance has returned to normal.Mar <var data-var='date'>27</var>, <var data-var='time'>13:30</var> UTC Investigating - We are currently investigating this issue.

Capsule is unavailable or slow

Feb <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> UTC Scheduled - We will be performing maintenance on Saturday 11th February between 07:00 - 08:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box or Gmail Add-on will be queued and processed once the maintenance is complete.

Oct <var data-var='date'>31</var>, <var data-var='time'>15:59</var> UTC Resolved - BT are reporting that the issue has been resolved. If affected please reboot your router and try connecting to Capsule again. If you're still having issues please contact us.Oct <var data-var='date'>31</var>, <var data-var='time'>15:04</var> UTC Identified - We're currently aware of an issue affecting some BT Broadband customer's access to Capsule. BT appear to be working on a fix.

BT Broadband Connectivity Issues

Aug <var data-var='date'>31</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved. The outage was the result of a failure on one of our load balancer servers, we were able to switch it over to a replacement but unfortunately only after a few minutes of downtime.Aug <var data-var='date'>31</var>, <var data-var='time'>17:59</var> UTC Update - We are continuing to monitor for any further issues.Aug <var data-var='date'>31</var>, <var data-var='time'>17:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Capsule is unavailable because of network connectivity

Jul <var data-var='date'>12</var>, <var data-var='time'>16:47</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>12</var>, <var data-var='time'>16:12</var> UTC Update - We are continuing to monitor for any further issues.Jul <var data-var='date'>12</var>, <var data-var='time'>16:11</var> UTC Monitoring - The 3rd party ISP has recovered. We'll keep monitoring for a little longer.Jul <var data-var='date'>12</var>, <var data-var='time'>14:33</var> UTC Identified - We've identified connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.Jul <var data-var='date'>12</var>, <var data-var='time'>14:32</var> UTC Investigating - Capsule is unavailable for some users for short periods of time. We're seeing intermittent connectivity errors and performance issues with a 3rd Party ISP. We'll keep you updated as we know more.

Capsule is unavailable for some customers

Feb <var data-var='date'>13</var>, <var data-var='time'>11:29</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>13</var>, <var data-var='time'>10:02</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>10:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:04</var> UTC Scheduled - We will be performing a database upgrade on Saturday 13th December between 10:00 - 12:00 UTC. Although we don’t expect to require the whole two hour window, the Capsule web and mobile apps plus API may be unavailable for brief periods during this time. Any emails stored via the Drop Box or Gmail Add-on will be queued and processed once the maintenance is complete. (Note - This upgrade has been rescheduled because a step in our preparation took longer than our rehearsal run - Out of caution we have chosen to investigate this and reschedule.)

[RESCHEDULED] Database Upgrade

Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>07:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 6</var>, <var data-var='time'>17:45</var> UTC Scheduled - We will be performing essential database maintenance on Saturday 7th December between 07:00 - 08:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box or Gmail Add-on will be queued and processed once the maintenance is complete.

Database Maintenance

Oct <var data-var='date'>11</var>, <var data-var='time'>08:23</var> UTC Resolved - The backlog of messages has now cleared and new messages should be store without delay. Apologies for this disruption in your day. We'll be seeing what mechanisms we can put in place to avoid this in the future.Oct <var data-var='date'>11</var>, <var data-var='time'>07:43</var> UTC Monitoring - We have identified the cause of the delayed message storage and mitigated it. No messages have been lost during this incident but a backlog has accumulated. Messages are now processing at normal speed and we expect to be caught up soon. We'll continue to monitor and provide an update once it has cleared.Oct <var data-var='date'>11</var>, <var data-var='time'>07:25</var> UTC Investigating - Some users of our Gmail Add-on may be experiencing delays between messages being received in Gmail and stored in Capsule. We are currently investigating and will provide an update shortly.

Gmail Add-on Delayed Storage of Messages

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:53</var> UTC Resolved - The backlog of queued messages has now been fully processed and the time taken to store new messages using the Drop Box should now be back to normal. Although these incidents are rare we are actively working on a solution to make the Drop Box more resilient. Apologies for the disruption in your day.Sep <var data-var='date'> 9</var>, <var data-var='time'>10:11</var> UTC Monitoring - Some users may be experiencing a delay in the storage of emails using our Drop Box feature. This was due to a server failure. All messages sent to the Drop Box should have been queued for processing during this time but may take some time to appear in Capsule due to a backlog that has accumulated. We are currently monitoring and will update once the backlog has been processed.

Drop Box - Delayed Email Processing

Apr <var data-var='date'>14</var>, <var data-var='time'>13:52</var> UTC Resolved - From 02:16 UTC April 2nd to 13:52 UTC April 14th around 10% of our Gmail Add-on users will have experienced increasingly long delays between messages being received on existing stored conversations in Gmail and them appearing in Capsule. This was due to a processing issue which we have now resolved.

Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>28</var>, <var data-var='time'>17:08</var> UTC Scheduled - We will be performing essential database maintenance on Friday 1st March between 07:00 - 08:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails stored via the Drop Box or Gmail Add-on will be queued and processed once the maintenance is complete.

[Scheduled] Database Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>24</var>, <var data-var='time'>09:33</var> UTC Scheduled - We will be performing essential server maintenance on Saturday 25th August between 10:00 - 11:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails sent to our Drop Box will be queued and processed once the maintenance is complete.

[Scheduled] Server Maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>15:33</var> UTC Completed - This scheduled maintenance has been postponed until a future date - While preparing for the maintenance we identified a minor issue and have elected to do this to ensure it goes smoothly. An updated maintenance window will be communicated shortly. Thank you for your understanding.Aug <var data-var='date'>14</var>, <var data-var='time'>10:42</var> UTC Scheduled - We will be performing essential server maintenance on Saturday 18th August between 9:00 - 10:00 UTC. Although we don’t expect to require the whole hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time. Any emails sent to our Drop Box will be queued and processed once the maintenance is complete.

Server Maintenance

Jul <var data-var='date'>20</var>, <var data-var='time'>22:02</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>20</var>, <var data-var='time'>21:02</var> UTC Monitoring - We have identified an issue with one of our load balancers. This has now been replaced and we are continuing to monitor.Jul <var data-var='date'>20</var>, <var data-var='time'>20:53</var> UTC Investigating - Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

Some users are unable to access Capsule

Mar <var data-var='date'>24</var>, <var data-var='time'>13:03</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>12:03</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>12:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>16</var>, <var data-var='time'>17:20</var> UTC Scheduled - We will be performing essential database maintenance on Saturday 24th March between 12:00 - 14:00 UTC.  Although we don’t expect to require the whole two hour window, the Capsule web and mobile apps plus API may be unavailable for a short period during this time.  Any emails sent to our Drop Box will be queued and processed once the maintenance is complete.

Dec <var data-var='date'>16</var>, <var data-var='time'>07:26</var> UTC Resolved - This incident was caused by scheduled maintenance on one of our database instances.  Users may have experienced a brief period (less than 2 minutes) where they were unable to login to Capsule.  The maintenance was completed successfully.Dec <var data-var='date'>16</var>, <var data-var='time'>07:11</var> UTC Investigating - Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

Oct <var data-var='date'>30</var>, <var data-var='time'>13:00</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>12:41</var> UTC Identified - There is a configuration fault on our monitoring system which is incorrectly showing that Capsule is down. Capsule is operating normally.Oct <var data-var='date'>30</var>, <var data-var='time'>12:39</var> UTC Investigating - Our systems monitoring has spotted a problem that is affecting access to Capsule. Our team has been alerted and are investigating. We'll post a further update once we have more information.

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Is Capsule down?

Capsule status is UP

Lastest published events

Unable to access Capsule

Capsule Maintenance

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Capsule Services, Components and Regions

Recent Capsule events

Unable to access Capsule

Capsule Maintenance

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Dropbox Processing Delay

Capsule Maintenance

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