Jan <var data-var='date'> 7</var>, <var data-var='time'>17:30</var> UTC Resolved - The issue has been identified, and a fix deployed

Reports of application being unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>19:40</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:09</var> UTC Monitoring - Our third-party provider has implemented a fix and we believe the incident is now resolved. We will continue to monitor for errors. Nov <var data-var='date'>18</var>, <var data-var='time'>12:20</var> UTC Identified - The third-party provider has confirmed and identified the issue on their side. They are working to understand the full impact and mitigate the problem. More updates to follow shortly.

Application unavailable

Oct <var data-var='date'>21</var>, <var data-var='time'>08:13</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>10:15</var> UTC Monitoring - The infrastructure provider has confirmed and identified the issue on their side. The provider has implemented a fix forward and are seeing positive results. We continue to monitor the health of the application. Oct <var data-var='date'>20</var>, <var data-var='time'>10:15</var> UTC Identified - The third-party infrastructure provider has confirmed and identified the issue on their side. The provider has implemented a fix forward and are seeing positive results. We continue to monitor the health of the application. Oct <var data-var='date'>20</var>, <var data-var='time'>09:26</var> UTC Investigating - Our infrastructure provider is having an outage at the moment. We are in contact with them and will be updating status accordingly.

Jun <var data-var='date'>10</var>, <var data-var='time'>23:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>14:51</var> UTC Update - Our infrastructure provider seems to still be having an outage. We are in contact with them and will be updating status accordingly. Jun <var data-var='date'>10</var>, <var data-var='time'>11:23</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:50</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:47</var> UTC Identified - Our infrastructure provider seems to be having an outage at the moment. We are in contact with them and will be updating status accordingly. Jun <var data-var='date'>10</var>, <var data-var='time'>08:31</var> UTC Investigating - We are currently investigating this issue.

Dec <var data-var='date'> 4</var>, <var data-var='time'>13:38</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>12:22</var> UTC Identified - Our SSO logins (Google, LinkedIn) are currently not working. Our team is actively working on a fix. Apologies for the inconvenience.

Disruption with Google Login

Dec <var data-var='date'> 2</var>, <var data-var='time'>18:22</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>14:17</var> UTC Scheduled - We will be performing some data maintenance which will result in the application being unavailable for a brief amount of time during this period.

Data maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>15:23</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:35</var> UTC Investigating - We are currently investigating this issue.

Jun <var data-var='date'>19</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC Scheduled - We will be performing some data maintenance which will result in the application being unavailable for a brief amount of time during this period.

Jun <var data-var='date'>12</var>, <var data-var='time'>13:02</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>12:55</var> UTC Monitoring - The issue seems to be an isolated incident. We are actively monitoring the situation. Jun <var data-var='date'>12</var>, <var data-var='time'>12:48</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>20:32</var> UTC Scheduled - We will be performing an upgrade of our underlying infrastructure and Capdesk will be unavailable for a short period of time during the maintenance period.

Infrastructure upgrade

Mar <var data-var='date'>19</var>, <var data-var='time'>11:24</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>11:20</var> UTC Monitoring - We have just deployed a fix and are actively monitoring the results. SMS should start flowing very soon. Mar <var data-var='date'>19</var>, <var data-var='time'>10:58</var> UTC Identified - The issue has been identified and a fix is being implemented Mar <var data-var='date'>19</var>, <var data-var='time'>10:37</var> UTC Investigating - We are currently investigating reports of SMS delivery failures

SMS delivery failues

Mar <var data-var='date'>10</var>, <var data-var='time'>13:19</var> UTC Resolved - Although we are still in communication with our email provider for this issue, our workaround has proven to be successful and we haven't seen failures in the past days. We will therefore consider this incident as resolved and continue the discussion internally. Mar <var data-var='date'> 7</var>, <var data-var='time'>00:35</var> UTC Monitoring - As the issue with our email provider is still ongoing, we have deployed a workaround to mitigate. Emails should now flow normally. Note that emails sent before this update are queued and will eventually be received once the issue is resolved. We are in active communication with them and will continue to provide updates here. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:41</var> UTC Identified - There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.

Email delivery failures

Mar <var data-var='date'> 1</var>, <var data-var='time'>20:13</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>19:53</var> UTC Monitoring - Our email provider issues have been solved and email should now be flowing normally. We are keeping an eye close to the situation. Mar <var data-var='date'> 1</var>, <var data-var='time'>11:49</var> UTC Identified - There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.

Feb <var data-var='date'>27</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>13:28</var> UTC Scheduled - We will be performing an upgrade of our underlying infrastructure and Capdesk will be unavailable for a short period of time during the maintenance period.

Feb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>14:07</var> UTC Scheduled - We will be performing an upgrade of our underlying infrastructure and Capdesk will be unavailable for a short period of time during the maintenance period.

Feb <var data-var='date'> 2</var>, <var data-var='time'>16:14</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> UTC Monitoring - The situation is stable and we are actively monitoring the situation. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> UTC Identified - The underlying infrastructure of the application is currently having issues. The team is actively working on it.

Application currently slower than usual

Jan <var data-var='date'>17</var>, <var data-var='time'>16:32</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>17</var>, <var data-var='time'>16:02</var> UTC Monitoring - Situation seems to be stable now. We are actively monitoring. Jan <var data-var='date'>17</var>, <var data-var='time'>15:52</var> UTC Investigating - We are currently investigating this issue.

Reports of application being currently unavailable

Nov <var data-var='date'>17</var>, <var data-var='time'>15:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>14:51</var> UTC Monitoring - The platform is currently stable. We are still monitoring actively the situation. Nov <var data-var='date'>17</var>, <var data-var='time'>14:20</var> UTC Identified - We have identified the issue and are currently working on a fix. Until then, the platform might suffer instability. Apologies for any inconvenience. Nov <var data-var='date'>17</var>, <var data-var='time'>13:49</var> UTC Monitoring - The issue has been identified and situation seem stable. We are actively monitoring the application. Nov <var data-var='date'>17</var>, <var data-var='time'>13:46</var> UTC Investigating - We are currently investigating this issue.

Nov <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> UTC Identified - The issue has been identified and we're currently implementing a fix. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> UTC Investigating - We are currently investigating an issue with our underlying database.

Reports of application being down

Oct <var data-var='date'>23</var>, <var data-var='time'>15:31</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>15:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>23</var>, <var data-var='time'>15:15</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>23</var>, <var data-var='time'>15:05</var> UTC Investigating - We are currently investigating this issue.

Sep <var data-var='date'> 1</var>, <var data-var='time'>17:03</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>16:28</var> UTC Identified - We've identified an issue currently where administrators will see a Oops! error when logging into a company. We're working on the issue and expect a very soon resolution.

Reports of administrative portal showing errors

Aug <var data-var='date'>18</var>, <var data-var='time'>19:08</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>18:07</var> UTC Monitoring - Load has been under control and we're monitoring the situation. Aug <var data-var='date'>18</var>, <var data-var='time'>16:45</var> UTC Identified - The platform is currently suffering delays processing asynchronous jobs - such as reports, documents, import files etc.

Delays in processing

Aug <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>12:09</var> UTC Scheduled - We will be performing an upgrade to our application underlying database during this time.

Application database upgrade

May <var data-var='date'>30</var>, <var data-var='time'>23:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>23:06</var> UTC Monitoring - Our infrastructure provider seems to be back up and running. We are monitoring the situation actively. May <var data-var='date'>30</var>, <var data-var='time'>19:47</var> UTC Update - We had the confirmation that our infrastructure provider is having issues, as multiple reports have surfaced as well. We are in contact with them and hopefully the situation is solved soon. We cannot provide any ETA at the moment. Thank your for your patience. May <var data-var='date'>30</var>, <var data-var='time'>19:14</var> UTC Identified - Our infrastructure provider seems to be having an outage at the moment. We are in contact with them and will be updating status accordingly. May <var data-var='date'>30</var>, <var data-var='time'>19:10</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>30</var>, <var data-var='time'>19:01</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'>26</var>, <var data-var='time'>09:34</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>09:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>09:16</var> UTC Investigating - We are currently investigating this issue.

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Lastest published events

Reports of application being unavailable

Application unavailable

Reports of application being unavailable

Capdesk Services, Components and Regions

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Reports of application being unavailable

Application unavailable

Reports of application being unavailable

Reports of application being unavailable

Disruption with Google Login

Data maintenance