Aug <var data-var='date'> 1</var>, <var data-var='time'>05:58</var> AEST Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>05:24</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>05:02</var> AEST Identified - We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem. Aug <var data-var='date'> 1</var>, <var data-var='time'>04:55</var> AEST Investigating - Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

Some users may have issues with payments in Canva

Jul <var data-var='date'>14</var>, <var data-var='time'>09:17</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul <var data-var='date'>14</var>, <var data-var='time'>09:04</var> AEST Identified - The issue has been identified: - Users are shown the wrong status of their subscription Jul <var data-var='date'>14</var>, <var data-var='time'>08:57</var> AEST Investigating - Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

Some users may have issues using Canva

Jul <var data-var='date'>13</var>, <var data-var='time'>03:29</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul <var data-var='date'>12</var>, <var data-var='time'>18:38</var> AEST Identified - Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.

Some users may have issues downloading video designs

Jul <var data-var='date'>10</var>, <var data-var='time'>10:34</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>10:13</var> AEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>09:23</var> AEST Update - We are continuing to investigate this issue and hope to have a fix in place soon. Jul <var data-var='date'>10</var>, <var data-var='time'>03:58</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>03:55</var> AEST Investigating - Some users may have issues signing up or logging into Canva via Microsoft Oauth. If available, an alternate login may work around the issue.

Users may have issue with Signup/Login via Microsoft

Jul <var data-var='date'>10</var>, <var data-var='time'>00:04</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>23:51</var> AEST Monitoring - Some users may have issues using Canva. Our teams are urgently looking into this. This issue only affects a small percentage of users. We are currently monitoring the issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>22:50</var> AEST Investigating - Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

Jul <var data-var='date'> 7</var>, <var data-var='time'>11:24</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> AEST Identified - Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not affected. Our teams are working to resolve the issue.

Some users may experience issues with formulas in downloaded Sheets

Jul <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:12</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:10</var> AEST Investigating - Users may experience errors uploading media to their Canva design

Users may experience errors uploading media

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:44</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:19</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:21</var> AEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:54</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:47</var> AEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:44</var> AEST Investigating - We are currently investigating this issue.

Some users in Australia and New Zealand may experience slower load times when using Canva

Jun <var data-var='date'>24</var>, <var data-var='time'>09:51</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun <var data-var='date'>24</var>, <var data-var='time'>09:19</var> AEST Identified - We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating and working on a resolution. Jun <var data-var='date'>24</var>, <var data-var='time'>09:01</var> AEST Investigating - Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

Some users may have issues accessing Canva

Jun <var data-var='date'>22</var>, <var data-var='time'>17:28</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>14:16</var> AEST Identified - The issue has been identified and a fix is being implemented.

Some users may experience errors while accessing Canva Design Agent

Jun <var data-var='date'>17</var>, <var data-var='time'>13:54</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:26</var> AEST Monitoring - A fix has been implemented and we are currently monitoring Jun <var data-var='date'>17</var>, <var data-var='time'>13:07</var> AEST Identified - Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue. Jun <var data-var='date'>17</var>, <var data-var='time'>12:54</var> AEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>12:53</var> AEST Investigating - Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.

Jun <var data-var='date'>16</var>, <var data-var='time'>07:03</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>06:30</var> AEST Identified - Users may experience intermittent issues downloading designs. Our team are urgently working on a fix. Jun <var data-var='date'>16</var>, <var data-var='time'>06:20</var> AEST Investigating - Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

Jun <var data-var='date'>15</var>, <var data-var='time'>22:10</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>21:34</var> AEST Identified - The issue has been identified and our engineers are working to implement a fix.

Some users may experience slowness exporting video

Jun <var data-var='date'>15</var>, <var data-var='time'>21:22</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun <var data-var='date'>15</var>, <var data-var='time'>21:01</var> AEST Identified - Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.

Some users may experience errors exporting video

Jun <var data-var='date'>12</var>, <var data-var='time'>16:25</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Jun <var data-var='date'>12</var>, <var data-var='time'>15:16</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>14:45</var> AEST Identified - Users may experience intermittent issues when using Canva. Our engineers have identified the issue and are working on a fix.

Some users may experience intermittent issues using Canva

Jun <var data-var='date'> 9</var>, <var data-var='time'>14:19</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> AEST Identified - The issue has been identified and our engineers are working to implement a fix. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> AEST Investigating - Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

Some users may have issues accessing designs on Canva

May <var data-var='date'>29</var>, <var data-var='time'>12:12</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. May <var data-var='date'>29</var>, <var data-var='time'>11:58</var> AEST Monitoring - A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally. May <var data-var='date'>29</var>, <var data-var='time'>11:48</var> AEST Update - Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon. May <var data-var='date'>29</var>, <var data-var='time'>11:46</var> AEST Investigating - Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

May <var data-var='date'>22</var>, <var data-var='time'>14:41</var> AEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>14:07</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>13:46</var> AEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>22</var>, <var data-var='time'>13:34</var> AEST Investigating - We are currently investigating the issue.

Some users might experience intermittent errors in Canva

May <var data-var='date'>21</var>, <var data-var='time'>16:28</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. May <var data-var='date'>21</var>, <var data-var='time'>15:40</var> AEST Monitoring - We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes. May <var data-var='date'>21</var>, <var data-var='time'>14:56</var> AEST Identified - Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

Intermittent errors uploading images and videos or using media editing tools

May <var data-var='date'>12</var>, <var data-var='time'>14:42</var> AEST Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>14:15</var> AEST Investigating - Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.

Some users may have issues accessing Canva offline features

May <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>16:01</var> AEST Update - We're continuing to monitor for any impact while we wait for AWS to resolve the underlying issue. May <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> AEST Monitoring - We've seen recovery and are currently monitoring for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>10:56</var> AEST Identified - We’re currently experiencing intermittent issues due to an ongoing AWS service disruption. AWS has acknowledged the issue on their status page. We’re monitoring the situation closely and will update as more information becomes available. For vendor updates, see: https://health.aws.amazon.com/health/status May <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> AEST Investigating - Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

May <var data-var='date'> 7</var>, <var data-var='time'>14:37</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> AEST Identified - Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix. May <var data-var='date'> 7</var>, <var data-var='time'>13:29</var> AEST Investigating - Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.

Some users might experience errors when trying to access designs

May <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:55</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> AEST Identified - Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

May <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>10:49</var> AEST Monitoring - A fix has been implemented and we are currently monitoring for any further issues. May <var data-var='date'> 7</var>, <var data-var='time'>10:33</var> AEST Update - Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service. May <var data-var='date'> 7</var>, <var data-var='time'>10:23</var> AEST Identified - Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service. May <var data-var='date'> 7</var>, <var data-var='time'>10:03</var> AEST Investigating - Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

Users in some countries may experience issues trying to access Canva

Apr <var data-var='date'>30</var>, <var data-var='time'>09:26</var> AEST Resolved - This incident is now resolved. Thank you for your patience and understanding. Apr <var data-var='date'>30</var>, <var data-var='time'>09:01</var> AEST Monitoring - A fix has been implemented and we are monitoring the results.

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Some users may have issues with payments in Canva

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Some users may have issues using Canva

Some users may experience issues with formulas in downloaded Sheets