Mar <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PST Monitoring - Metrc's API is having intermittent issues today with occasional server errors across several states. Metrc is investigating urgently, and some syncs from Metrc in Canix may take longer than normal until they resolve this issue.

Metrc API Having Intermittent Issues

Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>02:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>03:09</var> PST Scheduled - We will undergoing a scheduled database upgrade during this time.

Database upgrade

Aug <var data-var='date'>13</var>, <var data-var='time'>13:45</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>13:42</var> PDT Monitoring - A fix has been deployed and we are monitoring for any further disruption. Aug <var data-var='date'>13</var>, <var data-var='time'>13:31</var> PDT Identified - The issue has been identified and we're actively working on a fix. Aug <var data-var='date'>13</var>, <var data-var='time'>13:21</var> PDT Investigating - We are seeing elevated error rates with 422 errors returned on some GET calls to our Canix API and are actively investigating.

Some GET calls to Canix's API failing with 422 error

Jul <var data-var='date'>19</var>, <var data-var='time'>09:51</var> PDT Resolved - Monitoring of the situation is complete. This issue is now resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>07:34</var> PDT Monitoring - Metrc has confirmed their issues have been resolved, and syncs in Canix have completed. We will continue to monitor. Thank you for your patience. Jul <var data-var='date'>19</var>, <var data-var='time'>06:05</var> PDT Identified - We're experiencing delayed Metrc syncs as a result of Microsoft's worldwide tech outage today, July 19. We are reprocessing delayed syncs and expect normal syncing to return shortly. Any activity done in Metrc directly since the last synced time on the Refresh Metrc Data button will not be reflected until that time. Canix activity and submissions will operate as normal during this time. We will send additional updates as soon as they become available.

Delayed Metrc Syncing - Worldwide Tech Incident

Jun <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT Resolved - Active package view temporarily would not load. Issue is now resolved.

Active package view not loading

Apr <var data-var='date'>29</var>, <var data-var='time'>12:25</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>12:16</var> PDT Monitoring - A fix has been deployed and we are monitoring for any further issues. Apr <var data-var='date'>29</var>, <var data-var='time'>11:31</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>10:54</var> PDT Investigating - We are seeing issues with menu links not loading properly for some users and are actively investigating.

Menu links not showing properly for some users

Mar <var data-var='date'>27</var>, <var data-var='time'>09:00</var> PDT Resolved - Certain plants and packages table views/actions are loading slowly or timing out for large volumes of data.

Slow loading/timeouts

Apr <var data-var='date'>17</var>, <var data-var='time'>13:54</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>13:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>13:17</var> PDT Investigating - IMPORTANT: Canix customers may experience elevated errors for package and transfer actions at this time. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible.

Elevated Errors for Package and Transfer Transactions

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:09</var> PST Resolved - This issue is resolved and our systems are now operating normally. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:33</var> PST Update - A fix has been implemented to resolve the issue and we are continuing to monitor the situation. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:23</var> PST Monitoring - We have deployed a fix and are now monitoring to ensure there are no residual effects. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:25</var> PST Investigating - Canix customers may experience trouble with completing a Metrc refresh sync. Our Engineering team is aware of the issue and is working to investigate communication with the Metrc API.

Metrc Data Refresh & API Issues

Jan <var data-var='date'> 4</var>, <var data-var='time'>07:49</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 4</var>, <var data-var='time'>07:48</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 4</var>, <var data-var='time'>07:24</var> PST Investigating - Canix customers may experience trouble with completing a Metrc refresh sync. Our Engineering team is aware of the issue and is working to investigate communication with the Metrc API.

Metrc Data Refresh Incident

Dec <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> PST Resolved - Auth0 has confirmed the outage has been resolved. Their full report on the now resolved issue is detailed here: https://status.auth0.com/incidents/3fnx9qxpmp0f Canix customers should no longer experience issues logging into the platform. Dec <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> PST Monitoring - A fix has been implemented by our login service provider. Dec <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> PST Identified - The situation has been identified as an issue with our service provider for logging into Canix. Dec <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> PST Investigating - Our service provider for logging into Canix is having intermittent issues. You may experience an inability to log into Canix at this time. We are working to resolve this ASAP, you can follow their status page directly here: https://status.auth0.com. Canix will update our status page as well, please check here for any additional updates.

Auth0 Intermittent Issues

Nov <var data-var='date'>10</var>, <var data-var='time'>12:53</var> PST Resolved - Canix is functioning as expected and issue is resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>12:44</var> PST Identified - Canix customers may experience intermittent timeouts or errors on actions on the Web Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

Intermittent Downtime

Oct <var data-var='date'>31</var>, <var data-var='time'>08:12</var> PDT Resolved - Metrc API is functioning properly with no known errors or slow response time. Oct <var data-var='date'>26</var>, <var data-var='time'>15:39</var> PDT Update - Update: We are continuing to receive errors and slow responses from the Metrc API. We are working with Metrc support to reach a resolution, and will continue to update here and our in-app banner. Oct <var data-var='date'>26</var>, <var data-var='time'>10:19</var> PDT Identified - We're seeing an increased level of "METRC servers are temporarily unavailable" errors from Metrc's API. We've contacted Metrc's support and escalated this issue with them. We will continue to update this page once we hear and have more details from Metrc.

Issues communicating with the Metrc API

Oct <var data-var='date'>25</var>, <var data-var='time'>13:58</var> PDT Resolved - Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally. Oct <var data-var='date'>25</var>, <var data-var='time'>12:36</var> PDT Monitoring - Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues. Oct <var data-var='date'>25</var>, <var data-var='time'>10:49</var> PDT Identified - We're seeing an increased level of "METRC servers are temporarily unavailable" errors from Metrc's API. We've contacted Metrc's support and escalated this issue with them. We will continue to update this page once we hear and have more details from Metrc. Oct <var data-var='date'>25</var>, <var data-var='time'>09:19</var> PDT Investigating - We are seeing increased errors returned from Metrc's API this morning. Some Metrc submissions and syncs may not complete successfully until Metrc resolves these errors. Please continue to monitor status.canix.com for additional updates.

Oct <var data-var='date'>24</var>, <var data-var='time'>16:48</var> PDT Resolved - Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally. Oct <var data-var='date'>24</var>, <var data-var='time'>14:53</var> PDT Monitoring - Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues. Oct <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT Identified - Identified that the error is due to a current outage from Metrc. Error from METRC (8445033): METRC servers are temporarily unavailable. Please try again in a moment. We will continue to monitor the issue and update here. Oct <var data-var='date'>24</var>, <var data-var='time'>13:36</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>13:36</var> PDT Investigating - Canix customers may experience trouble with intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to investigate issues communicating with the Metrc API. Please continue to monitor status.canix.com for additional updates.

Aug <var data-var='date'>23</var>, <var data-var='time'>19:28</var> PDT Resolved - Canix is functioning as expected. Issue with Heroku appears resolved as there have been no lingering issues with Canix functionality. Aug <var data-var='date'>23</var>, <var data-var='time'>18:08</var> PDT Monitoring - Heroku's status page has not been updated (https://status.heroku.com/) but Canix is functioning as expected. Updating status to Monitoring and will update to Resolved once confirmed on Heroku's status page. Aug <var data-var='date'>23</var>, <var data-var='time'>17:40</var> PDT Investigating - Heroku Outage: Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. This is due to an outage with Heroku, we will continue to monitor their status updates here: https://downdetector.com/status/heroku/ and on their status page here (when it is operational again): https://status.heroku.com/ Canix users will be updated on our status page with outage updates.

Heroku Outage Impacting Canix Users

Feb <var data-var='date'>24</var>, <var data-var='time'>09:18</var> PST Resolved - Heroku status is operational and Canix users should not have further interruption with the web application. Feb <var data-var='date'>24</var>, <var data-var='time'>08:53</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>08:53</var> PST Identified - The issue has been identified as an outage with Heroku and we will continue to monitor the situation and update Canix customers. Feb <var data-var='date'>24</var>, <var data-var='time'>08:52</var> PST Investigating - Heroku Outage: Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. This is due to an outage with Heroku, we will continue to monitor their status updates here: https://downdetector.com/status/heroku/ and on their status page here (when it is operational again): https://status.heroku.com/ Canix users will be updated on our status page and within the in-product banner with outage updates.

Feb <var data-var='date'>15</var>, <var data-var='time'>16:47</var> PST Resolved - Cloudflare services are operational. Feb <var data-var='date'>15</var>, <var data-var='time'>13:32</var> PST Identified - The issue has been identified as a partial outage based on region with Cloudflare per their status page: https://www.cloudflarestatus.com/ Feb <var data-var='date'>15</var>, <var data-var='time'>13:31</var> PST Investigating - Cloudflare Services Outage: Canix customers in certain regions may experience trouble logging in and intermittent timeouts on actions on the Web Application. This is due to an outage with Cloudflare, we will continue to monitor their status updates here: https://www.cloudflarestatus.com and update Canix users on our status page and within the in-product banner.

Cloudflare Services Outage Impacting Canix Users

Feb <var data-var='date'>15</var>, <var data-var='time'>12:53</var> PST Resolved - Cloudflare status page (https://www.cloudflarestatus.com) has been updated to all systems operational and internal engineering team verified Canix users should no longer experience downtime due to this issue. Feb <var data-var='date'>15</var>, <var data-var='time'>12:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>15</var>, <var data-var='time'>11:27</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>15</var>, <var data-var='time'>11:16</var> PST Investigating - Cloudflare Services Outage: Canix customers in certain regions may experience trouble logging in and intermittent timeouts on actions on the Web Application. This is due to an outage with Cloudflare, we will continue to monitor their status updates here: https://www.cloudflarestatus.com and update Canix users on our status page and within the in-product banner.

Jan <var data-var='date'>11</var>, <var data-var='time'>11:53</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>11</var>, <var data-var='time'>11:44</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>11</var>, <var data-var='time'>11:40</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>11</var>, <var data-var='time'>11:26</var> PST Investigating - Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

Trouble Logging In and Intermittent Downtime

Dec <var data-var='date'>22</var>, <var data-var='time'>08:51</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>07:47</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>22</var>, <var data-var='time'>06:54</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>22</var>, <var data-var='time'>06:39</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>06:39</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>06:38</var> PST Investigating - Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

AWS Outage - Canix Update

Dec <var data-var='date'> 1</var>, <var data-var='time'>11:43</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:06</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 1</var>, <var data-var='time'>08:28</var> PST Investigating - Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

Nov <var data-var='date'>17</var>, <var data-var='time'>15:32</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>12:17</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>17</var>, <var data-var='time'>11:56</var> PST Investigating - Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

Nov <var data-var='date'> 2</var>, <var data-var='time'>17:02</var> PDT Resolved - Some users may have recently experienced degraded performance issues with logging in and various pages having display issues. Our team has currently restored normal performance levels. We apologize for any inconvenience.

Partial outage

Sep <var data-var='date'>28</var>, <var data-var='time'>06:20</var> PDT Resolved - Our team has resolved this issue and all pages are loading as expected. Sep <var data-var='date'>27</var>, <var data-var='time'>16:28</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>27</var>, <var data-var='time'>13:06</var> PDT Identified - Canix customers may experience intermittent timeouts on actions on both the Web Application and Mobile Application. Our Engineering team is aware of the issue and is working to resolve it as quickly as possible. Please continue to monitor status.canix.com for additional updates.

Is Canix down?

Canix status is UP

Lastest published events

Metrc API Having Intermittent Issues

Database upgrade

Some GET calls to Canix's API failing with 422 error

Canix Services, Components and Regions

Recent Canix events

Metrc API Having Intermittent Issues

Database upgrade

Some GET calls to Canix's API failing with 422 error

Delayed Metrc Syncing - Worldwide Tech Incident

Active package view not loading

Menu links not showing properly for some users