Feb <var data-var='date'>22</var>, <var data-var='time'>05:50</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>08:13</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>20</var>, <var data-var='time'>06:47</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>20</var>, <var data-var='time'>06:39</var> PST Scheduled - CallHub will be undergoing scheduled maintenance for APP [app.callhub.io] shard. We expect this to take approximately three hours, during which time you will not be able to access your account. When is the downtime scheduled? Australian Eastern Time (AEST): Sun, Feb 22 | 09:00 PM – 12:00 AM AEST Australian Eastern Daylight (AEDT): Sun, Feb 22 | 10:00 PM – 01:00 AM AEDT Eastern Time (EST): Sun, Feb 22 | 05:00 AM – 08:00 AM EST Pacific Time (PST): Sun, Feb 22 | 02:00 AM – 05:00 AM PST GMT (UK): Sun, Feb 22 | 10:00 AM – 01:00 PM GMT You will be able to access your account like always as soon as maintenance is complete.

CallHub Scheduled Maintenance for APP shard [app.callhub.io]

Feb <var data-var='date'>22</var>, <var data-var='time'>03:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>22:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>06:46</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>20</var>, <var data-var='time'>06:42</var> PST Scheduled - CallHub will be undergoing scheduled maintenance for NA [na.callhub.io] & NA1 [na1.callhub.io] shards. We expect this to take approximately three hours, during which time you will not be able to access your account. When is the downtime scheduled? Eastern Time (EST): Sun, Feb 22 | 01:30 AM – 04:30 AM EST Pacific Time (PST): Sat, Feb 21 | 10:30 PM – 01:30 AM PST Australian Eastern Time (AEST): Sun, Feb 22 | 04:30 PM – 07:30 PM AEST Australian Eastern Daylight (AEDT): Sun, Feb 22 | 05:30 PM – 08:30 PM AEDT GMT (UK): Sun, Feb 22 | 06:30 AM – 09:30 AM GMT You will be able to access your account like always as soon as maintenance is complete.

CallHub Scheduled Maintenance for NA [na.callhub.io] & NA1 [na1.callhub.io] shards

Feb <var data-var='date'>18</var>, <var data-var='time'>19:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>18:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>03:47</var> PST Scheduled - CallHub will be undergoing scheduled maintenance. We expect this to take approximately an hour, during which time you will not be able to access your account. When is the downtime scheduled? GMT (UK): Thurs, Feb 19 | 02:30 – 03:30 GMT CET (Central Europe): Thurs, Feb 19 | 03:30 – 04:30 CET Eastern Time (EST): Wed, Feb 18 | 9:30 PM – 10:30 PM EST Pacific Time (PST): Wed, Feb 18 | 6:30 PM – 7:30 PM PST You will be able to access your account like always as soon as maintenance is complete.

CallHub Scheduled Maintenance for EU customers

Nov <var data-var='date'>18</var>, <var data-var='time'>10:09</var> PST Resolved - CallHub services are currently operating normally. We are no longer observing any issues across the system. Nov <var data-var='date'>18</var>, <var data-var='time'>06:54</var> PST Monitoring - We believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>04:00</var> PST Identified - CallHub services impacted across all geographies, due to issues with Cloudflare infrastructure. We're working with them on resolving these issues. We will keep you posted on the updates. If you have any queries please do send them to support@callhub.io.

CallHub Voice & SMS services are impacted due to Cloudflare

Mar <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>18:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:10</var> PST Scheduled - CallHub will be undergoing scheduled maintenance on March 9th, 2025. We expect this to take approximately two hours, during which time you will not be able to access your account. When is the downtime scheduled? BST: March 9th 03:30 – 05:30 GMT: March 9th 02:30 – 04:30 PST/PDT: March 8th 18:30 – 20:30 EST/EDT: March 8th 21:30 – 23:30 You will be able to access your account again as soon as maintenance is complete. Thank you for your patience and understanding.

Apr <var data-var='date'>11</var>, <var data-var='time'>13:56</var> PDT Resolved - This incident has been fixed and voice calls are working fine. It was a caching issue on one of our servers. We are considering it resolved now. Sorry for the inconvenience caused to you. Apr <var data-var='date'>11</var>, <var data-var='time'>12:58</var> PDT Monitoring - We have identified the problem and placed a fix to resolve it. Voice calls should work for all CallHub customers. We will share more insights later. We are still monitoring the voice services at our end. Apr <var data-var='date'>11</var>, <var data-var='time'>12:37</var> PDT Investigating - We are currently investigating the matter with the concerned team and will keep you posted on it. Sorry for the inconvenience.

CallHub is facing service disruption with voice calls broadcast for US / Canada numbers

Apr <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>02:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>22:54</var> PDT Scheduled - CallHub will be undergoing scheduled maintenance in the APP shard (app.callhub.io). We expect this to take approximately 2 hours, during which time you will not be able to access your account. When is the downtime scheduled? UTC: 09:30 AM - 11:30 AM AEST: 07:30 PM - 9:30 PM PDT: 02:30 AM - 4:30 AM EDT: 05:30 AM - 7:30 AM You will be able to access your account like always as soon as maintenance is complete.

CallHub Scheduled Maintenance for APP shard (app.callhub.io) customers

Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>22:57</var> PDT Scheduled - CallHub will be undergoing scheduled maintenance in the NA region. We expect this to take approximately 3 hours, during which time you will not be able to access your account. When is the downtime scheduled? UTC: 06:00 AM - 09:00 AM PDT: 11:00 PM - 02:00 AM EDT: 02:00 AM - 05:00 AM You will be able to access your account like always as soon as maintenance is complete.

CallHub Scheduled Maintenance for NA customers

Apr <var data-var='date'> 1</var>, <var data-var='time'>21:11</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> PDT Scheduled - CallHub will be undergoing scheduled maintenance in the EU region. We expect this to take approximately 2 hours, during which time you will not be able to access your account. When is the downtime scheduled? UTC: Apr 2nd 02:00 AM - 04:00 AM BST: Apr 2nd 03:00 AM - 05:00 AM CEST: Apr 2nd 04:00 AM - 06:00 AM You will be able to access your account like always as soon as maintenance is complete.

Feb <var data-var='date'>23</var>, <var data-var='time'>07:57</var> PST Resolved - We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations. Feb <var data-var='date'>22</var>, <var data-var='time'>19:47</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>22</var>, <var data-var='time'>19:24</var> PST Monitoring - The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease. Thank you for your continued patience as we work towards complete normalization. Feb <var data-var='date'>22</var>, <var data-var='time'>18:41</var> PST Identified - The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates. We appreciate your understanding. Feb <var data-var='date'>22</var>, <var data-var='time'>18:02</var> PST Investigating - We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.

CallHub services are currently disrupted due to technical issues

Feb <var data-var='date'>15</var>, <var data-var='time'>08:16</var> PST Resolved - RCA - One of the database connection pooler system configuration settings was incorrectly set to lower limit when we upgraded the servers which resulted in failure of application to db server connections when the traffic was high. Impact - System was entirely down from 5:16pm PST to 5:35pm PST - 19min complete outage. System was available with degraded performance (slowness) from 5:35pm PST till about 5:50pm PST - 15min degraded performance. Feb <var data-var='date'>14</var>, <var data-var='time'>19:07</var> PST Monitoring - On Feb 14, 2024, CallHub users experienced disruption on the CallHub dashboard, encountering HTTP error 403. This issue also affected the performance of the mobile app during the period from 5:16 PM to 5:50 PM PST. Upon conducting an initial investigation, we identified the root cause related to auto-scaling processes. The issue has been promptly addressed, and as of now, all services have been restored to normal functionality. Our team actively monitors the services to ensure stability. We apologize for any inconvenience caused during this period.

The CallHub dashboard is throwing HTTP error 403 and experiencing a similar issue on the mobile app.

Sep <var data-var='date'>10</var>, <var data-var='time'>23:01</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>00:52</var> PDT Scheduled - CallHub customers may experience service interruptions when they cannot maintain connections with calls during this window. We will keep you posted on it.

Scheduled upgrade for CallHub calling services

Sep <var data-var='date'> 8</var>, <var data-var='time'>22:23</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:44</var> PDT Scheduled - CallHub customers may experience service interruptions when they cannot maintain connections with calls during this window. We will keep you posted on it.

[Urgent] Scheduled upgrade for CallHub calling services

Sep <var data-var='date'> 7</var>, <var data-var='time'>08:49</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:56</var> PDT Monitoring - The concerned team has implemented a fix, and your services are back to normal. We are still monitoring the system. Sorry for the inconvenience caused to you. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:46</var> PDT Identified - We are working with the concerned team to get a fix or other feasible solution as soon as possible. Our engineering is also working on a fallback mechanism to avoid such instances. Stay tuned.

Again, CallHub calling services are affected due to a current service interruption at one of our third-party services.

Sep <var data-var='date'> 6</var>, <var data-var='time'>14:33</var> PDT Resolved - The concerned team has implemented a fix and the calling service should be back to normal for you. This incident has been resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>11:23</var> PDT Update - We are still working with the concerned teams on a fix. Please stay tuned. Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT Identified - We are working with the concerned team and will keep you posted here. A fix is being implemented. Stay tuned.

Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers.

Sep <var data-var='date'> 5</var>, <var data-var='time'>23:03</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>16:11</var> PDT Monitoring - The concerned team has implemented a fix and is monitoring the impact. The calling service should be back to normal for you. Still, we are monitoring the system. Sep <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> PDT Identified - We are working with the concerned team and will keep you posted here.

May <var data-var='date'>18</var>, <var data-var='time'>22:15</var> PDT Resolved - The calling service has been fully restored and is now operational. May <var data-var='date'>18</var>, <var data-var='time'>18:58</var> PDT Monitoring - A fix has been implemented, and the browser call is returning to normal. However, we are still monitoring the system. May <var data-var='date'>18</var>, <var data-var='time'>17:13</var> PDT Investigating - We are actively investigating the problem and collaborating with relevant teams to resolve it quickly.

We encounter sporadic Call Centre problems while making calls in the web browser. This is due to an ongoing issue with one of our telecom carriers.

Apr <var data-var='date'>23</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>04:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>06:10</var> PDT Scheduled - CallHub will be undergoing scheduled maintenance. We expect this to take approximately 1 hour, during which you will face service interruptions. When is the downtime scheduled? AEST: Apr 23rd 9:00 pm - 9:30 pm EDT: Apr 23rd 7:00 am - 8:00 am UTC: Apr 23rd 11:00 am - 12:00 pm

CallHub Scheduled Maintenance on Apr 23rd

Oct <var data-var='date'>19</var>, <var data-var='time'>06:56</var> PDT Resolved - Our engineering team has deployed the fix on servers to avoid such instances in the future. After monitoring the services for the last six hours, we consider it resolved. Oct <var data-var='date'>18</var>, <var data-var='time'>21:02</var> PDT Identified - We briefly observed a substantial slowdown with DB queries between 23:15 & 23:25 and 23:46 & 23:57 UTC on October 18, 2022. After that, there have been no interruptions, and all services are functioning normally. Our team is thoroughly looking into the issue and will shortly present a root cause investigation.

Intermittent service interruption happened for CallHub US customers

Jul <var data-var='date'> 2</var>, <var data-var='time'>10:16</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:49</var> PDT Monitoring - We have deployed the fix, and CallHub services are resumed now. However, we are still monitoring the situation. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> PDT Update - We are continuing to work on the fix of this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:21</var> PDT Identified - Our teams are investigating the matter, and they have identified the issue. Please stay tuned.

Customers in US/Canada of CallHub may experience service interruption

Jun <var data-var='date'>21</var>, <var data-var='time'>06:02</var> PDT Resolved - This incident has been resolved and we are closing it for the time. Jun <var data-var='date'>21</var>, <var data-var='time'>00:33</var> PDT Monitoring - We identified the issue with one of our third-party services (Cloudflare’s network), and they have deployed the fix. As a result, all CallHub domains are accessible now, and we are still monitoring the situation. Jun <var data-var='date'>20</var>, <var data-var='time'>23:56</var> PDT Investigating - We are currently investigating the matter and will keep you posted on it.

CallHub users may experience 5xx errors or timeouts while reaching to CallHub domains

Dec <var data-var='date'>15</var>, <var data-var='time'>08:18</var> PST Resolved - The issue has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:08</var> PST Monitoring - A fix has been implemented and services recovery is there. CallHub application should be for you now. We are still monitoring the system for the time. Dec <var data-var='date'>15</var>, <var data-var='time'>08:00</var> PST Identified - The issue has been identified and the concerned teams are working to deploy the fix. Please stay tuned. Sorry for the inconvenience. Dec <var data-var='date'>15</var>, <var data-var='time'>07:46</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>07:46</var> PST Investigating - We are facing an infrastructure issue with one of our vendors (AWS) and working on this matter along with their team. Please stay tuned.

Non EU CallHub customers are facing slowness or intermittent service interruption

Dec <var data-var='date'>10</var>, <var data-var='time'>15:08</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>14:31</var> PST Monitoring - A fix has been implemented and the services are recovering successfully. Voice calls should work for you. Still, we are monitoring for the time. Dec <var data-var='date'>10</var>, <var data-var='time'>14:11</var> PST Identified - We are currently investigating an intermittent issue with latency and timeout errors—one of our Telecom Carriers Voice services got impacted. We are actively working on it. Please stay tuned.

Voice Rest APIs services degradation at Telecom Carrier's end

Dec <var data-var='date'> 9</var>, <var data-var='time'>06:48</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>10:55</var> PST Monitoring - All services are restored and we are monitoring the situation. Please stay tuned. Nov <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PST Investigating - You may experience failed calls, latency/time outs, or delayed or failed messages intermittently. We are currently investigating the matter with our Telecom Carrier.

Voice Broadcasting and Messaging services are downgraded

Nov <var data-var='date'>21</var>, <var data-var='time'>02:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>02:02</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>16</var>, <var data-var='time'>04:55</var> PST Scheduled - CallHub will be undergoing scheduled maintenance. We expect this to take approximately 30 minutes, during which time you will not be able to access your account. When is the downtime scheduled? PDT: Nov 21st 2:00am - 2.30am AEST: Nov 21st 9:00pm - 9.30pm BST: Nov 21st 10:00am - 10.30am UTC: Nov 21st 10:00am - 10.30am You will be able to access your account like always as soon as maintenance is complete.

Is CallHub down?

CallHub status is UP

Lastest published events

CallHub Scheduled Maintenance for APP shard [app.callhub.io]

CallHub Scheduled Maintenance for NA [na.callhub.io] & NA1 [na1.callhub.io] shards

CallHub Scheduled Maintenance for EU customers

CallHub Services, Components and Regions

Recent CallHub events

CallHub Scheduled Maintenance for APP shard [app.callhub.io]

CallHub Scheduled Maintenance for NA [na.callhub.io] & NA1 [na1.callhub.io] shards

CallHub Scheduled Maintenance for EU customers

CallHub Voice & SMS services are impacted due to Cloudflare

CallHub Scheduled Maintenance for EU customers

CallHub is facing service disruption with voice calls broadcast for US / Canada numbers