THIS IS A SCHEDULED EVENT Oct <var data-var='date'>31</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> CET Sep <var data-var='date'>30</var>, <var data-var='time'>15:39</var> CEST Scheduled - On Saturday, 31 October 2026, between 8:00 UTC and 11:00 UTC, we will perform maintenance on the database infrastructure of our Global services. During this time, users in that region may experience intermittent unavailability.

Scheduled infrastructure maintenance for the Global region

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>17</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> CEST Sep <var data-var='date'>30</var>, <var data-var='time'>15:37</var> CEST Scheduled - On Saturday, 17 October 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on the database infrastructure of our US-only services. During this time, users in that region may experience intermittent unavailability.

Scheduled infrastructure maintenance for the US-only region

Sep <var data-var='date'>23</var>, <var data-var='time'>17:42</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>16:37</var> CEST Investigating - When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

Print Brand Templates: Preview and Output File Not Generated

Sep <var data-var='date'>21</var>, <var data-var='time'>18:39</var> CEST Resolved - We are currently investigating an issue with our PDF converters, which may cause that a PDF preview for your document assets is not available

Document Asset Previews Not Available

Sep <var data-var='date'> 1</var>, <var data-var='time'>11:34</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> CEST Investigating - Currently Print Brand Templates can't be generated and exported to PDF. Our tech teams are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.

Print Brand Templates Unavailable

Aug <var data-var='date'>27</var>, <var data-var='time'>17:54</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>17:19</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>27</var>, <var data-var='time'>17:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>16:47</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>27</var>, <var data-var='time'>15:55</var> CEST Investigating - We’re currently investigating reports of issues with downloading assets in the Global and EU region. Users may experience that downloads do not initiate. Our team is working to identify the cause and will share updates as soon as possible.

Issues with downloads in Global region and EU region

Aug <var data-var='date'>21</var>, <var data-var='time'>10:28</var> CEST Resolved - The issue has been resolved. All services are working as expected. Aug <var data-var='date'>20</var>, <var data-var='time'>20:29</var> CEST Update - We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state. Aug <var data-var='date'>20</var>, <var data-var='time'>19:17</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>18:26</var> CEST Investigating - We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.

Issues with Asset Conversion in US-Only & EU-Only

Aug <var data-var='date'>19</var>, <var data-var='time'>13:41</var> CEST Resolved - The issue has been resolved. All services are working as expected. Aug <var data-var='date'>19</var>, <var data-var='time'>10:47</var> CEST Monitoring - We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery. Aug <var data-var='date'>19</var>, <var data-var='time'>09:39</var> CEST Identified - We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed. This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected. Aug <var data-var='date'>18</var>, <var data-var='time'>12:44</var> CEST Investigating - We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.

Issues with Asset Converters

Aug <var data-var='date'>11</var>, <var data-var='time'>16:15</var> CEST Resolved - The issue has been resolved. All services are working as expected. Aug <var data-var='date'>11</var>, <var data-var='time'>15:59</var> CEST Investigating - We’re currently investigating reports of issues affecting Shared Collections. Users may experience Shared Collections consistently reloading. Our team is working to identify the cause and will share updates as soon as possible.

Issues with Shared Collections

Aug <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:03</var> CEST Scheduled - On Saturday, 1 August 2026, between 7:00 UTC and 10:00 UTC, we will perform maintenance on our database infrastructure across all regional services. During this time, login/SSO may experience intermittent unavailability. Up to 2 hours after the maintenance window, performance might be slightly degraded as newly implemented changes settle.

Scheduled infrastructure maintenance for all regions

Jul <var data-var='date'>21</var>, <var data-var='time'>18:01</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>17:52</var> CEST Investigating - You may not see assets in the Asset Bank and public links may not be working at the moment resulting in assets not displaying on your external pages and/or platforms. Our tech teams are investigating the issue and working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you

Assets not displaying in the DAM (Asset Bank) and public links not working

Jul <var data-var='date'>16</var>, <var data-var='time'>11:25</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>11:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>10:45</var> CEST Investigating - We’re currently investigating reports of issues affecting Assets in all regions. Users may experience delays with assets appearing in the Asset Bank. Our team is working to identify the cause and will share updates as soon as possible.

Issues with Assets appearing in Asset Bank in all regions

Jul <var data-var='date'> 9</var>, <var data-var='time'>19:50</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:02</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>18:39</var> CEST Update - Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible. Jul <var data-var='date'> 9</var>, <var data-var='time'>18:36</var> CEST Investigating - We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.

Issues with asset bank loading in Global

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:54</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:49</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:28</var> CEST Investigating - You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.

Issues with video conversion

Jun <var data-var='date'>23</var>, <var data-var='time'>22:57</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>20:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>20:45</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>19:47</var> CEST Investigating - We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.

Downloads failing for older Assets

Jun <var data-var='date'>22</var>, <var data-var='time'>16:49</var> CEST Resolved - The issue has been resolved. All services are working as expected. Jun <var data-var='date'>22</var>, <var data-var='time'>16:03</var> CEST Investigating - We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.

Degraded performance with CXUC

Jun <var data-var='date'>18</var>, <var data-var='time'>18:56</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>17:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>17:12</var> CEST Investigating - We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.

Issues with delays in assets displaying in the asset bank in Global

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:27</var> CEST Resolved - The issues have been resolved. No users should have been impacted due to an automatic failover to backup services. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:46</var> CEST Investigating - We’re currently investigating internal reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible. Traffic is automatically being rerouted to backup services, so users should not experience any issues.

Issues with login services in the US-only region

May <var data-var='date'>27</var>, <var data-var='time'>11:42</var> CEST Resolved - The issue has been resolved. All services are working as expected. May <var data-var='date'>27</var>, <var data-var='time'>07:37</var> CEST Monitoring - Services should be working as expected, but we are monitoring the results to ensure full recovery. May <var data-var='date'>27</var>, <var data-var='time'>07:06</var> CEST Investigating - We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.

Degraded performance with downloads in Global

May <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>16:36</var> CEST Scheduled - On Saturday, 23 May 2026, between 7:00 UTC and 11:00 UTC, we will perform maintenance on our Studio solution across all regional services. During this time, the Studio solution may experience intermittent unavailability.

Maintenance on Studio module

May <var data-var='date'> 1</var>, <var data-var='time'>10:19</var> CEST Resolved - The issue has been resolved. All services are working as expected. Apr <var data-var='date'>29</var>, <var data-var='time'>10:02</var> CEST Monitoring - We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery. Apr <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>23:59</var> CEST Investigating - We are currently investigating an issue in which DAT Transformation URLs are returning errors.

Issue with DAT Transformation URL

Apr <var data-var='date'>28</var>, <var data-var='time'>19:37</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>19:37</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>19:24</var> CEST Investigating - We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.

Issues with Asset Bank and delayed uploads

Apr <var data-var='date'>28</var>, <var data-var='time'>19:11</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>19:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>18:11</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>18:06</var> CEST Investigating - We are currently investigating an issue in which automations are not working as expected which can prevent upload.

Automations not functioning as expected

Apr <var data-var='date'>23</var>, <var data-var='time'>21:40</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>03:15</var> CEST Monitoring - A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets. Apr <var data-var='date'>23</var>, <var data-var='time'>02:46</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>23:46</var> CEST Investigating - We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.

Issues with Thumbnail Preview Generation and Derivative Creation

Apr <var data-var='date'>16</var>, <var data-var='time'>19:10</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>18:06</var> CEST Investigating - Customers using an Open Asset Bank, where parts of the DAM are accessible without logging in, may currently experience issues accessing it. Our technical teams are investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience caused.

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Lastest published events

Scheduled infrastructure maintenance for the Global region

Scheduled infrastructure maintenance for the US-only region

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Bynder Services, Components and Regions

Recent Bynder events

Scheduled infrastructure maintenance for the Global region

Scheduled infrastructure maintenance for the US-only region

Print Brand Templates: Preview and Output File Not Generated

Document Asset Previews Not Available

Print Brand Templates Unavailable

Issues with downloads in Global region and EU region