Dec <var data-var='date'> 1</var>, <var data-var='time'>15:09</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>14:34</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 1</var>, <var data-var='time'>14:20</var> EST Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 1</var>, <var data-var='time'>13:58</var> EST Investigating - We are investigating an issue with our authentication service that is preventing some users from logging into the Mobile App

Login Issues with Mobile App

Oct <var data-var='date'> 1</var>, <var data-var='time'>11:18</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'> 1</var>, <var data-var='time'>10:19</var> EDT Investigating - Buildium Esignature Outage. "We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience." https://status.hellosign.com/incidents/8g4fhlrn5t0r

Buildium Esignature Outage

Sep <var data-var='date'> 5</var>, <var data-var='time'>17:55</var> EDT Resolved - This incident has been resolved and phone support is available.Sep <var data-var='date'> 5</var>, <var data-var='time'>17:03</var> EDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'> 5</var>, <var data-var='time'>16:02</var> EDT Identified - We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible.

Buildium Phone Support Unavailable

Aug <var data-var='date'>28</var>, <var data-var='time'>18:03</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'>28</var>, <var data-var='time'>16:48</var> EDT Monitoring - We are observing recovery in SMS delivery delays and failures from our provider Twilio for multiple networks in the US. We are continuing to monitor the issue for updates.Aug <var data-var='date'>28</var>, <var data-var='time'>15:21</var> EDT Identified - Some users may experience trouble accessing Buildium due to SMS delivery delays affecting 2FA codes across multiple U.S. networks. We are actively working with our partner, Twilio, to resolve the issue.

2FA Code Delay

Jul <var data-var='date'> 9</var>, <var data-var='time'>19:23</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'> 9</var>, <var data-var='time'>18:22</var> EDT Identified - We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible.

Phone Support Unavailable

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:02</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'> 1</var>, <var data-var='time'>12:13</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> EDT Update - We are continuing to work on a fix for this issue.Jul <var data-var='date'> 1</var>, <var data-var='time'>11:59</var> EDT Identified - A fix is currently being implemented to improve system performance.Jul <var data-var='date'> 1</var>, <var data-var='time'>11:10</var> EDT Investigating - We’re currently investigating slowness affecting both the Manager and Resident mobile apps for Buildium.

Manager and Resident mobile apps slowness

Jun <var data-var='date'>10</var>, <var data-var='time'>14:39</var> EDT Resolved - This incident has been resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>11:27</var> EDT Identified - Our phone support provider is currently experiencing an outage. While we work with them to restore phone support, if you need assistance please email ticketsupport@buildium.com.

May <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> EDT Resolved - This incident has been resolved.May <var data-var='date'> 1</var>, <var data-var='time'>13:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 1</var>, <var data-var='time'>11:36</var> EDT Identified - The issue has been identified and a fix is being implemented.May <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> EDT Investigating - You may be experiencing slowness in Buildium Mobile applications and the API. Our team is actively working to resolve this issue as quickly as possible.

Mobile and API slowness

Apr <var data-var='date'>11</var>, <var data-var='time'>11:05</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>11</var>, <var data-var='time'>09:18</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>10</var>, <var data-var='time'>17:10</var> EDT Update - We’re aware of ongoing slowness in Buildium. An update to improve performance has been made. We're continuing to work on a full resolution.Apr <var data-var='date'>10</var>, <var data-var='time'>12:33</var> EDT Update - We are continuing to investigate this issue.Apr <var data-var='date'>10</var>, <var data-var='time'>12:33</var> EDT Investigating - You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

Buildium Slowness

Apr <var data-var='date'> 9</var>, <var data-var='time'>18:02</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 9</var>, <var data-var='time'>16:41</var> EDT Monitoring - Slowness has been mitigated, and we are currently monitoring for any further issues.Apr <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> EDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> EDT Investigating - You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

Mar <var data-var='date'>31</var>, <var data-var='time'>14:32</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>13:18</var> EDT Monitoring - Our phone support provider has resolved the issue Phone support is now available and we will continue to monitor the situationMar <var data-var='date'>31</var>, <var data-var='time'>12:41</var> EDT Identified - We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible

Phone Support down.

Mar <var data-var='date'>10</var>, <var data-var='time'>13:47</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>12:56</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>11:52</var> EDT Identified - We identified an issue causing slower performance in Buildium for some users. We are working on updates to resolve this problem.

Feb <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:47</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:31</var> EST Identified - We identified an issue that may be causing slow performance in Buildium for some users. We are working on updates to resolve this problem.

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:28</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 3</var>, <var data-var='time'>16:07</var> EST Monitoring - Slowness in the system has been addressed, and we shall monitor Buildium for any ongoing issues.Feb <var data-var='date'> 3</var>, <var data-var='time'>13:17</var> EST Identified - You may be experiencing some limited slowness in Buildium. We are working to resolve this as soon as possible.

Dec <var data-var='date'>14</var>, <var data-var='time'>00:51</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>14</var>, <var data-var='time'>00:32</var> EST Verifying - Verification is currently underway for the maintenance items.Dec <var data-var='date'>13</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>10</var>, <var data-var='time'>14:14</var> EST Scheduled - We will perform planned maintenance on Friday, December 13th, from 11 PM ET to Saturday 1 AM ET. Buildium, Buildium Mobile, and Open API applications will be offline until maintenance is completed. We apologize for the inconvenience and thank you for your patience.

2024 December Planned Maintenance

Dec <var data-var='date'>10</var>, <var data-var='time'>15:55</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>13:09</var> EST Monitoring - Slowness has been mitigated, and we are currently monitoring for any further issues.Dec <var data-var='date'>10</var>, <var data-var='time'>12:35</var> EST Investigating - You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

Sep <var data-var='date'>25</var>, <var data-var='time'>11:09</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'>25</var>, <var data-var='time'>10:40</var> EDT Monitoring - We were able to identify what caused this issue, and have implemented a fix. We will monitor our performance to ensure there are no lingering effects of the outage.Sep <var data-var='date'>25</var>, <var data-var='time'>10:34</var> EDT Investigating - We are aware of an issue that is preventing users from accessing their Buildium accounts. Our engineers are working to restore service as soon as possible. We apologize for any inconvenience this may cause.

Buildium Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>18:12</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>31</var>, <var data-var='time'>16:42</var> EDT Monitoring - The performance issues with our billing system, Zuora, have been resolved. You should now be able to make changes to your subscription and access billing reports.Jul <var data-var='date'>31</var>, <var data-var='time'>16:00</var> EDT Update - We are continuing to investigate this issue.Jul <var data-var='date'>31</var>, <var data-var='time'>15:57</var> EDT Investigating - Our billing system, Zuora, is currently experiencing performance issues. You may be unable to make changes to your subscription or access billing reports at this time. For more information, visit Zuora's status page: https://trust.zuora.com/incidents/l1pm8cjkh9ln

Zuora Intermittent Performance

Jul <var data-var='date'>19</var>, <var data-var='time'>11:09</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>19</var>, <var data-var='time'>10:34</var> EDT Monitoring - The delay in processing items in Buildium due to global partner outages has been solved. We are now monitoring for any continued issues.Jul <var data-var='date'>19</var>, <var data-var='time'>09:59</var> EDT Identified - Our task handlers are processing items following our partner's delay, and we expect to complete these requests soon.Jul <var data-var='date'>19</var>, <var data-var='time'>09:41</var> EDT Investigating - We are investigating a delay in processing items in Buildium due to global partner outages. Please do not resubmit a payment; the system is adding payments in the order that they were submitted. Affected areas: Process recurring credit card payments Late fees posting Epay Limits alerts Daily Notifications

Buildium delay in processing items due to partner outage

Jul <var data-var='date'>11</var>, <var data-var='time'>23:07</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>11</var>, <var data-var='time'>22:52</var> EDT Identified - We are aware of an issue that is impacting our open API. Our developers are aware and are actively working on a fix. During this time, you may see 500 errors when making API requests.

Open API Partial Outage

Jul <var data-var='date'> 8</var>, <var data-var='time'>20:58</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'> 8</var>, <var data-var='time'>15:32</var> EDT Monitoring - Slowness has been mitigated, and we are currently monitoring for any further issues.Jul <var data-var='date'> 8</var>, <var data-var='time'>13:40</var> EDT Update - We are actively investigating issues with slowness in Buildium as a top priority and will provide updates once we have more information.Jul <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> EDT Update - We are continuing to investigate this issue.Jul <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> EDT Update - We are actively investigating the Buildium issue and are committed to resolving it with utmost urgency.Jul <var data-var='date'> 8</var>, <var data-var='time'>11:23</var> EDT Update - We are continuing to investigate this issue.Jul <var data-var='date'> 8</var>, <var data-var='time'>11:14</var> EDT Investigating - You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

Experiencing slowness in Buildium.

Jul <var data-var='date'> 3</var>, <var data-var='time'>11:38</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'> 3</var>, <var data-var='time'>10:46</var> EDT Monitoring - Our developers were able to implement a fix, and we are no longer seeing error messages in Buildium. We will continue to monitor for any additional impact.Jul <var data-var='date'> 3</var>, <var data-var='time'>10:31</var> EDT Investigating - We are aware of an issue that is causing several errors in Buildium. We are actively working on a fix, and will have an update shortly.

Multiple Errors in Buildium

Jun <var data-var='date'> 1</var>, <var data-var='time'>01:56</var> EDT Resolved - We believe the issue with EFT transactions encountering an 'Oops' error has been resolved. All transactions should now process normally. We apologize for any inconvenience this may have caused.May <var data-var='date'>31</var>, <var data-var='time'>19:22</var> EDT Identified - We are aware some EFT transactions are encountering an "Oops" Error and being declined. Our team is actively investigating the cause. We apologize for any inconvenience and will update this message once resolved.

Oops error, and some online payments are being declined

Apr <var data-var='date'>27</var>, <var data-var='time'>08:00</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>26</var>, <var data-var='time'>17:21</var> EDT Update - Our partner for screenings is making progress with our resolution. We are actively exploring and implementing options to expedite the resolution.Apr <var data-var='date'>26</var>, <var data-var='time'>14:59</var> EDT Identified - We have identified the problem and are currently working on implementing a solutionApr <var data-var='date'>26</var>, <var data-var='time'>13:08</var> EDT Investigating - Enhanced Tenant Screening services are temporarily unavailable. We apologize for the inconvenience and appreciate your patience while we work on a quick resolution.

Enhanced Tenant Screening Outage

Apr <var data-var='date'>22</var>, <var data-var='time'>13:35</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>22</var>, <var data-var='time'>11:16</var> EDT Investigating - We are having an issue with our phone service provider, that may mean agents are not able to hear you, and vice versa. We are working with our service provider to resolve this issue as quickly as possible. While we work on this issue, please consider creating a support case, by emailing support@buildium.com.

Is Buildium down?

Buildium status is UP

Lastest published events

Login Issues with Mobile App

Buildium Esignature Outage

Buildium Phone Support Unavailable

Buildium Services, Components and Regions

Recent Buildium events

Login Issues with Mobile App

Buildium Esignature Outage

Buildium Phone Support Unavailable

2FA Code Delay

Phone Support Unavailable

Manager and Resident mobile apps slowness

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Is Buildium down?

Buildium status is UP

Lastest published events

Login Issues with Mobile App

Buildium Esignature Outage

Buildium Phone Support Unavailable

Buildium Services, Components and Regions

Recent Buildium events

Login Issues with Mobile App

Buildium Esignature Outage

Buildium Phone Support Unavailable

2FA Code Delay

Phone Support Unavailable

Manager and Resident mobile apps slowness

Get your FREE account now,5 monitors included!

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5 monitors included!