THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>00:00</var> - <var data-var='time'>01:00</var> PDT Oct <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Network Maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:22</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:25</var> PDT Identified - The issue has been identified and a fix is being implemented.

Issues with GoContact Analytics

Sep <var data-var='date'>29</var>, <var data-var='time'>07:38</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>14:25</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>07:57</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>27</var>, <var data-var='time'>21:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>27</var>, <var data-var='time'>18:23</var> PDT Identified - We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Service Degradation Affecting Customer Using Polycom Devices Going Offline

Sep <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>08:17</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Aug <var data-var='date'>11</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>18:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jul <var data-var='date'>30</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>17:13</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jul <var data-var='date'>26</var>, <var data-var='time'>04:02</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>10:14</var> PDT Scheduled - As part of our commitment to continuous improvement, we will be conducting maintenance in our Los Angeles data center. During this maintenance window, Yiptel Enterprise and some Cloud services will be unavailable for an estimated 4-6 hours. Core calling services are expected to remain unaffected, and we anticipate minimal to no impact beyond the service listed above. Our teams will be on standby throughout the maintenance window to monitor for any service degradation and respond promptly if needed.

Jul <var data-var='date'>26</var>, <var data-var='time'>04:01</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>11:03</var> PDT Scheduled - As part of our commitment to continuous improvement, we will be conducting maintenance in our Los Angeles data center. The maintenance should be seamless, and we are expecting minimal or no impact to b-hive services. Our teams will be on standby throughout the maintenance window in case we observe any service degradation.

Jul <var data-var='date'>26</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>09:28</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jul <var data-var='date'>26</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:02</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>10:17</var> PDT Scheduled - As part of our commitment to continuous improvement, we will be conducting maintenance in our Los Angeles data center. During this maintenance window, the following Legacy Cloud PBX services will be unavailable for an estimated 4-6 hours: Auto Attendants, Virtual Fax, Conferencing and Voicemail. Core calling services are expected to remain unaffected, and we anticipate minimal to no impact beyond the services listed above. Our teams will be on standby throughout the maintenance window to monitor for any service degradation and respond promptly if needed.

Jul <var data-var='date'>14</var>, <var data-var='time'>08:39</var> PDT Resolved - The incident is resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>08:00</var> PDT Monitoring - We are actively monitoring the service to confirm that it remains stable and is performing as expected Jul <var data-var='date'>14</var>, <var data-var='time'>07:57</var> PDT Update - Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation. Jul <var data-var='date'>14</var>, <var data-var='time'>07:40</var> PDT Identified - We have identified the issue, and our engineering team is actively working to resolve it. Jul <var data-var='date'>14</var>, <var data-var='time'>07:25</var> PDT Investigating - We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

Bhive Call Park Issues

Jul <var data-var='date'>13</var>, <var data-var='time'>17:05</var> PDT Resolved - This was posted in error and there are no known issues at the current time. Jul <var data-var='date'>13</var>, <var data-var='time'>16:47</var> PDT Investigating - We are currently investigating this issue.

P3 - Inbound Call Routing Issue

Jul <var data-var='date'>12</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:37</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jul <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:11</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:49</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jun <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>17:20</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Jun <var data-var='date'>28</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>09:40</var> PDT Scheduled - As part of our commitment to continuous improvement, we will be conducting a SIP proxy migration in our Los Angeles data center. The migration should be seamless, and we are expecting minimal or no impact to services. Our teams will be on standby throughout the maintenance window in case we observe any service degradation

Jun <var data-var='date'>24</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>12:32</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>28</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>14:36</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>10:52</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>13:21</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>22</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:53</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:51</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>19</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>12</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>08:33</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Is Broadvoice down?

Broadvoice status is UP

Lastest published events

Issues with GoContact Analytics

Service Degradation Affecting Customer Using Polycom Devices Going Offline

We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Broadvoice Services, Components and Regions

Recent Broadvoice events

Network Maintenance

Issues with GoContact Analytics

Service Degradation Affecting Customer Using Polycom Devices Going Offline

We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Network Maintenance

We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.