THIS IS A SCHEDULED EVENT May <var data-var='date'>27</var>, <var data-var='time'>21:00</var> - <var data-var='time'>23:00</var> PDT May <var data-var='date'>20</var>, <var data-var='time'>10:52</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Network Maintenance

May <var data-var='date'>22</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:53</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>10:51</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>19</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:02</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'>12</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>08:33</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>09:40</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

May <var data-var='date'> 5</var>, <var data-var='time'>00:15</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>22:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>22:01</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>09:38</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Apr <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>17:54</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Apr <var data-var='date'>29</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>16:43</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Apr <var data-var='date'>21</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>17:59</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Apr <var data-var='date'>19</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>18</var>, <var data-var='time'>12:24</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Mar <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:12</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Feb <var data-var='date'>20</var>, <var data-var='time'>00:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>21:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>20:23</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>18:20</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption.

Feb <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> PST Scheduled - As part of our commitment to continuous improvement, we will be conducting maintenance in our Boston data center. The maintenance should be seamless, and we are expecting minimal or no impact to services. Our teams will be on standby throughout the maintenance window in case we observe any service degradation.

Jan <var data-var='date'>19</var>, <var data-var='time'>23:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>19</var>, <var data-var='time'>21:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>16</var>, <var data-var='time'>09:22</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption of services during the maintenance.

Jan <var data-var='date'>15</var>, <var data-var='time'>13:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>15</var>, <var data-var='time'>09:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>12</var>, <var data-var='time'>10:48</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption of sip notifications during the maintenance.

Jan <var data-var='date'>14</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>19:06</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption of sip notifications during the maintenance.

Jan <var data-var='date'>13</var>, <var data-var='time'>16:36</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:18</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>13:57</var> PST Investigating - We are currently investigating this issue.

Calling and Registration issues on B-hive Platform

Jan <var data-var='date'> 7</var>, <var data-var='time'>06:26</var> PST Resolved - We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier. Jan <var data-var='date'> 7</var>, <var data-var='time'>06:03</var> PST Monitoring - Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn. Jan <var data-var='date'> 7</var>, <var data-var='time'>05:40</var> PST Identified - us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues Jan <var data-var='date'> 7</var>, <var data-var='time'>05:33</var> PST Investigating - We are currently investigating this issue.

US-LA - CLOUD1 ipcom-coppel.gocontact.com

Jan <var data-var='date'> 6</var>, <var data-var='time'>02:46</var> PST Resolved - This incident has been resolved. The intervention that took place to update the NOS Certificates solved the issue in all devices. Jan <var data-var='date'> 6</var>, <var data-var='time'>01:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>11:47</var> PST Update - Waiting for tonight's intervention (NOS Certificates Updates) to see if this is solving the problem for old Android devices with version 15 or lower. Jan <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> PST Update - We have just updated Android mobile phone to version 16 and we are now able to login using the Mobile APP in a device that was not able to access previously. We have narrowed the error... now it is only happening with Android devices with version 15 or lower. We are taking this approach as a work around, the tonight's intervention should be able to fix the error in all other devices otherwise we will need to continue the troubleshooting. Jan <var data-var='date'> 5</var>, <var data-var='time'>08:31</var> PST Update - DEV teams continues to try and determine the root cause of the issue. It could be related to NOS certificates, there is already one intervention scheduled for tonight to update some certificates in order to have fix the certificates missing in the trusted chain. Still it is not clear that the tonight's intervention will solve this current issue. Jan <var data-var='date'> 5</var>, <var data-var='time'>07:16</var> PST Update - DEV team continues to have difficulties to understand the root cause, changing the app to have more details about the error. New tests have started to try to reproduce the error while DEV team is trying to compile another APP version. Jan <var data-var='date'> 5</var>, <var data-var='time'>06:12</var> PST Update - We are still waiting for DEV team to replicate the domain to see the live LOGs in the screen and share the results so that we can continue troubleshooting. Jan <var data-var='date'> 5</var>, <var data-var='time'>05:18</var> PST Update - Support team is able to replicate but DEV team is not able to replicate with the same user. We see successful login from several users. Requesting tests to the customer. DEV team login requests are reaching NGINX. Support team requests are not reaching NGINX. Support team gets the same error when trying with the 5G network. DEV team will try to replicate the domain to see live LOGs in the screen and share the results with the team once this is done. Jan <var data-var='date'> 5</var>, <var data-var='time'>04:56</var> PST Identified - Issue is only happening with the mobile APP. There were no interventions scheduled. We have identified via the LOGs that some users can login, so it is not affecting all of the customers. We are able to login with the Support team account login. Jan <var data-var='date'> 5</var>, <var data-var='time'>04:43</var> PST Investigating - We are currently investigating this issue.

P3 - Cloud NOS: PT worten.cloudcc.nos.pt - Unable to login mobile app

Nov <var data-var='date'>25</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>11:02</var> PST Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption of sip notifications during the maintenance.

Nov <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> PST Scheduled - We are committed to providing the highest quality of services, and as part of this commitment, we regularly update our network systems. We want to inform you of an upcoming maintenance event that will affect the availability to access call records and associated faxes, and voicemails. The call records and associated faxes and voicemails will be unavailable for an estimated 2 hours during the maintenance window. All other aspects of the platform will operate as normal. All call records, faxes, or voicemails received during the maintenance window will be stored and delivered upon the completion of the maintenance window

Nov <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>09:25</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time and are expecting minimal or no disruption of services during the maintenance

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Is Broadvoice down?

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Network Maintenance

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