Jul <var data-var='date'>15</var>, <var data-var='time'>03:30</var> EDT Resolved - Normal operations have been restored for the Brivo API. Recently, an update was made that caused the API to return 400 Bad Request errors for requests containing extra, unsupported query parameters. We have rolled back to ensure your previously successful requests continue to work as expected. Incident occurred from 3:30AM ET to 5:20PM ET.

API Disruption

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> EDT Monitoring - A fix has been implemented by the service provider, and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> EDT Identified - Brivo Login is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible. The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:24</var> EDT Investigating - We are currently investigating issues logging into Brivo applications.

Brivo Service Disruption

May <var data-var='date'>29</var>, <var data-var='time'>19:17</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>11:37</var> EDT Identified - Assigning new mobile passes is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

Identified Issue with Assigning Brivo Mobile Passes

May <var data-var='date'>21</var>, <var data-var='time'>11:25</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:22</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>16:30</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Degraded Panel Communications

May <var data-var='date'>21</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>11:16</var> EDT Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 11:00 p.m. EDT on Wednesday, 20 May 2026. Users may experience brief delays trying to log in to Brivo Access or Brivo Partner Portal during this time.

Scheduled Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>14:03</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>12:42</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>12:38</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

May <var data-var='date'>13</var>, <var data-var='time'>17:08</var> EDT Resolved - This is a configuration issue May <var data-var='date'>13</var>, <var data-var='time'>16:54</var> EDT Investigating - We are currently investigating tenant synchronization issues with some Entrata properties.

Identified issue with Brivo Smart Home - Entrata tenant synchronization issues

May <var data-var='date'> 1</var>, <var data-var='time'>18:40</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:28</var> EDT Identified - We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.

Brivo Smart Home Email Disruption

Apr <var data-var='date'>23</var>, <var data-var='time'>20:25</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>20:04</var> EDT Investigating - We are currently investigating issues with our API. Integrations and our Mobile Applications may not be performing normally.

Brivo API Disruption

Apr <var data-var='date'>17</var>, <var data-var='time'>02:11</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>02:09</var> EDT Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Apr <var data-var='date'>17</var>, <var data-var='time'>02:05</var> EDT Identified - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time. Apr <var data-var='date'>17</var>, <var data-var='time'>01:35</var> EDT Investigating - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

Investigating issue with Brivo Smart Home

Apr <var data-var='date'>14</var>, <var data-var='time'>14:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>14:33</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>14:21</var> EDT Identified - The issue has been identified, and we are implementing a fix. Apr <var data-var='date'>14</var>, <var data-var='time'>13:42</var> EDT Investigating - We are currently investigating reports of increased errors with Brivo Security Suite and other Brivo services.

Mar <var data-var='date'>31</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>14:45</var> EDT Scheduled - We will be performing scheduled maintenance on the Brivo API during a one-hour window beginning at 3:00 a.m. ET on Tuesday, March 31, 2026. We expect no disruptions to any Brivo applications or API connectivity.

Scheduled Maintenance: Brivo API

Mar <var data-var='date'>23</var>, <var data-var='time'>10:47</var> EDT Resolved - This incident has been resolved Mar <var data-var='date'>23</var>, <var data-var='time'>10:21</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>09:24</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Degraded Panel Communications and Events

Mar <var data-var='date'>20</var>, <var data-var='time'>14:17</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>11:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>10:51</var> EDT Scheduled - We will be upgrading our contact center's phone systems starting Friday, March 20, at 11:30 AM EST until 5:00 PM EST.  In the event that our main phone numbers are temporarily unavailable during the maintenance window, please use the following alternative methods to contact our Support team: Toll-Free Phone: 1-855-500-0027 Email: customercare@brivo.com This maintenance will not impact Brivo applications or panel connectivity and all systems will remain fully functional.

Customer Support Phone Upgrades

Mar <var data-var='date'>11</var>, <var data-var='time'>07:18</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>06:04</var> EDT Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time. Mar <var data-var='date'>11</var>, <var data-var='time'>05:55</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>05:29</var> EDT Investigating - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

Identified issue with Brivo Smart Home

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> EDT Resolved - This incident has been resolved Mar <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'> 9</var>, <var data-var='time'>14:09</var> EDT Identified - We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.

Panels not following Daylight Savings Time

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> EST Resolved - From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.

Admins with custom role unable to use Brivo Access

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:22</var> EST Resolved - All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:39</var> EST Investigating - We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.

Toll-free Phone Numbers Unavailable

Feb <var data-var='date'>18</var>, <var data-var='time'>09:26</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>08:46</var> EST Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Feb <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EST Identified - We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

Unable to Redeem Brivo Mobile Passes in EU

Jan <var data-var='date'>24</var>, <var data-var='time'>02:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>11:00</var> EST Scheduled - We will be upgrading our contact center's phone systems starting Friday, January 23, at 8:00 PM EST until Saturday, January 24, at 2:00 AM. Phone support will be temporarily unavailable during this period. Our support team will be online and available to help via email throughout the maintenance window. If you need assistance, please contact us at customercare@brivo.com. This maintenance will not impact Brivo applications or panel connectivity and all systems will remain fully functional.

Jan <var data-var='date'>21</var>, <var data-var='time'>09:06</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>04:49</var> EST Investigating - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>04:36</var> EST Update - We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time. Jan <var data-var='date'>21</var>, <var data-var='time'>03:42</var> EST Update - We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time. Jan <var data-var='date'>21</var>, <var data-var='time'>02:45</var> EST Identified - We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time. Jan <var data-var='date'>21</var>, <var data-var='time'>02:44</var> EST Investigating - We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

Identified Issue with Brivo Access

Jan <var data-var='date'>14</var>, <var data-var='time'>23:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>17:03</var> EST Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 10:00 p.m. ET on Wednesday, January 14. We expect no disruptions during this window.

Jan <var data-var='date'>13</var>, <var data-var='time'>08:22</var> EST Resolved - We resolved an issue with being able to add Brivo Wallet Passes.

Issue with Brivo Wallet Pass

Jan <var data-var='date'>12</var>, <var data-var='time'>18:35</var> EST Resolved - The Brivo API, Integrations, and Mobile Applications are currently performing normally. Jan <var data-var='date'>12</var>, <var data-var='time'>16:29</var> EST Monitoring - The Brivo API, Integrations, and Mobile Applications are currently performing normally. We continue to monitor the situation. Jan <var data-var='date'>12</var>, <var data-var='time'>15:24</var> EST Update - We continue to work on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally. Jan <var data-var='date'>12</var>, <var data-var='time'>13:53</var> EST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>13:34</var> EST Update - We continue to work on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally. Jan <var data-var='date'>12</var>, <var data-var='time'>12:47</var> EST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>12:28</var> EST Identified - We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.

Jan <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> EST Resolved - Events and panel commands are processing normally. Jan <var data-var='date'> 5</var>, <var data-var='time'>13:40</var> EST Monitoring - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally. Jan <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> EST Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally. Jan <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> EST Investigating - We are currently investigating an issue with Brivo Access. Users may experience latency related to panel changes and delayed events.

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Lastest published events

API Disruption

Brivo Service Disruption

Identified Issue with Assigning Brivo Mobile Passes

Brivo Services, Components and Regions

Recent Brivo events

API Disruption

Brivo Service Disruption

Identified Issue with Assigning Brivo Mobile Passes

Degraded Panel Communications

Scheduled Maintenance

Degraded Panel Communications