Mar <var data-var='date'>31</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>14:45</var> EDT Scheduled - We will be performing scheduled maintenance on the Brivo API during a one-hour window beginning at 3:00 a.m. ET on Tuesday, March 31, 2026. We expect no disruptions to any Brivo applications or API connectivity.

Scheduled Maintenance: Brivo API

Mar <var data-var='date'>23</var>, <var data-var='time'>10:47</var> EDT Resolved - This incident has been resolvedMar <var data-var='date'>23</var>, <var data-var='time'>10:21</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results.Mar <var data-var='date'>23</var>, <var data-var='time'>09:24</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Degraded Panel Communications and Events

Mar <var data-var='date'>20</var>, <var data-var='time'>14:17</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>11:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>20</var>, <var data-var='time'>10:51</var> EDT Scheduled - We will be upgrading our contact center's phone systems starting Friday, March 20, at 11:30 AM EST until 5:00 PM EST.  In the event that our main phone numbers are temporarily unavailable during the maintenance window, please use the following alternative methods to contact our Support team: Toll-Free Phone: 1-855-500-0027 Email: customercare@brivo.com This maintenance will not impact Brivo applications or panel connectivity and all systems will remain fully functional.

Customer Support Phone Upgrades

Mar <var data-var='date'>11</var>, <var data-var='time'>07:18</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>06:04</var> EDT Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time.Mar <var data-var='date'>11</var>, <var data-var='time'>05:55</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>11</var>, <var data-var='time'>05:29</var> EDT Investigating - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

Identified issue with Brivo Smart Home

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> EDT Resolved - This incident has been resolvedMar <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the resultsMar <var data-var='date'> 9</var>, <var data-var='time'>14:09</var> EDT Identified - We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.

Panels not following Daylight Savings Time

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> EST Resolved - From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.

Admins with custom role unable to use Brivo Access

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:22</var> EST Resolved - All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience.Mar <var data-var='date'> 3</var>, <var data-var='time'>14:39</var> EST Investigating - We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.

Toll-free Phone Numbers Unavailable

Feb <var data-var='date'>18</var>, <var data-var='time'>09:26</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>18</var>, <var data-var='time'>08:46</var> EST Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results.Feb <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EST Identified - We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

Unable to Redeem Brivo Mobile Passes in EU

Jan <var data-var='date'>24</var>, <var data-var='time'>02:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>23</var>, <var data-var='time'>11:00</var> EST Scheduled - We will be upgrading our contact center's phone systems starting Friday, January 23, at 8:00 PM EST until Saturday, January 24, at 2:00 AM. Phone support will be temporarily unavailable during this period. Our support team will be online and available to help via email throughout the maintenance window. If you need assistance, please contact us at customercare@brivo.com. This maintenance will not impact Brivo applications or panel connectivity and all systems will remain fully functional.

Jan <var data-var='date'>21</var>, <var data-var='time'>09:06</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>04:49</var> EST Investigating - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>04:36</var> EST Update - We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.Jan <var data-var='date'>21</var>, <var data-var='time'>03:42</var> EST Update - We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.Jan <var data-var='date'>21</var>, <var data-var='time'>02:45</var> EST Identified - We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.Jan <var data-var='date'>21</var>, <var data-var='time'>02:44</var> EST Investigating - We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.

Identified Issue with Brivo Access

Jan <var data-var='date'>14</var>, <var data-var='time'>23:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>17:03</var> EST Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 10:00 p.m. ET on Wednesday, January 14. We expect no disruptions during this window.

Scheduled Maintenance

Jan <var data-var='date'>13</var>, <var data-var='time'>08:22</var> EST Resolved - We resolved an issue with being able to add Brivo Wallet Passes.

Issue with Brivo Wallet Pass

Jan <var data-var='date'>12</var>, <var data-var='time'>18:35</var> EST Resolved - The Brivo API, Integrations, and Mobile Applications are currently performing normally.Jan <var data-var='date'>12</var>, <var data-var='time'>16:29</var> EST Monitoring - The Brivo API, Integrations, and Mobile Applications are currently performing normally. We continue to monitor the situation.Jan <var data-var='date'>12</var>, <var data-var='time'>15:24</var> EST Update - We continue to work on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.Jan <var data-var='date'>12</var>, <var data-var='time'>13:53</var> EST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>12</var>, <var data-var='time'>13:34</var> EST Update - We continue to work on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.Jan <var data-var='date'>12</var>, <var data-var='time'>12:47</var> EST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>12</var>, <var data-var='time'>12:28</var> EST Identified - We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.

Brivo API Disruption

Jan <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> EST Resolved - Events and panel commands are processing normally.Jan <var data-var='date'> 5</var>, <var data-var='time'>13:40</var> EST Monitoring - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.Jan <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> EST Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.Jan <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> EST Investigating - We are currently investigating an issue with Brivo Access. Users may experience latency related to panel changes and delayed events.

Delayed Access Events and Panel Changes

Dec <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>08:59</var> EST Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 11 PM ET on Sunday, December 7, 2025. During this window, control panels may disconnect from Brivo's servers for a few moments (but will remain operational locally). Users may also experience brief interruptions in functionality with Brivo Access, Brivo Smart Home, Portal, and Brivo Mobile Pass.

Nov <var data-var='date'>20</var>, <var data-var='time'>09:09</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>08:51</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>20</var>, <var data-var='time'>08:27</var> EST Investigating - We are aware of an issue affecting the retrieval of recorded Eagle Eye video and are currently investigating

Problem viewing Eagle Eye recorded video

Nov <var data-var='date'> 4</var>, <var data-var='time'>21:12</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'> 4</var>, <var data-var='time'>09:41</var> EST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 4</var>, <var data-var='time'>08:49</var> EST Investigating - We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.

Eagle Eye Networks disruption

Oct <var data-var='date'>29</var>, <var data-var='time'>12:30</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>10:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>10:25</var> EDT Identified - The issue has been identified and a fix is being implemented.

Some Access pages returning errors.

Oct <var data-var='date'>21</var>, <var data-var='time'>05:22</var> EDT Resolved - All systems are fully operational and latencies are back to normal.Oct <var data-var='date'>21</var>, <var data-var='time'>00:18</var> EDT Monitoring - A fix has been implemented by our service provider, and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>20:47</var> EDT Update - Most Access functionality is back to being fully operational, but we are still seeing issues with live events, browser notifications and recorded video. We are closely monitoring our cloud providers for full resolution.Oct <var data-var='date'>20</var>, <var data-var='time'>19:29</var> EDT Update - AWS has resolved the outage, and we are continuing to see services recover. One of our service providers is experiencing downstream effects from the outage, which may impact Brivo Access latency. We will provide another update when full functionality is restored.Oct <var data-var='date'>20</var>, <var data-var='time'>16:19</var> EDT Update - Our cloud provider, AWS, is resolving their issue and we are seeing their services recover. As a result, we are seeing Brivo Access latencies coming down and our team is monitoring the situation closely. We will provide another update once full functionality is restored.Oct <var data-var='date'>20</var>, <var data-var='time'>14:32</var> EDT Update - We are seeing continued issues with our public cloud provider. Resolving this issue is our top priority and we are monitoring AWS health continuously. We continue to take mitigating actions and will provide periodic updates. Please refer to refer to AWS's status page at https://health.aws.amazon.com/ for additional details.Oct <var data-var='date'>20</var>, <var data-var='time'>13:21</var> EDT Update - We are aware that users are not able to load some Access pages and our engineering team is investigating. We continue to take mitigating actions and will provide periodic updates. Please refer to refer to AWS's status page at https://health.aws.amazon.com/ for additional details.Oct <var data-var='date'>20</var>, <var data-var='time'>12:04</var> EDT Update - We are experiencing some additional intermittent service outages in core AWS services that underpin our access platforms. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates. Please refer to refer to AWS's status page at https://health.aws.amazon.com/ for additional details.Oct <var data-var='date'>20</var>, <var data-var='time'>10:59</var> EDT Update - Brivo Access is still experiencing latency in regards to some of our 3rd party service providers. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates.Oct <var data-var='date'>20</var>, <var data-var='time'>10:03</var> EDT Update - Dashboard metrics are recovering and we are seeing improved responsiveness from our 3rd party systems. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates.Oct <var data-var='date'>20</var>, <var data-var='time'>09:17</var> EDT Update - We are still experiencing system delays which leads to dashboard statistics not populating with data. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates.Oct <var data-var='date'>20</var>, <var data-var='time'>08:42</var> EDT Update - We are having continued system delays impacting overall system latency. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates.Oct <var data-var='date'>20</var>, <var data-var='time'>07:57</var> EDT Update - We are seeing improved performance with Brivo Access. Users may still experience slowness with device status, notifications, and other pages. We continue to take mitigating actions and will provide periodic updates.Oct <var data-var='date'>20</var>, <var data-var='time'>05:53</var> EDT Identified - We are currently working on resolving issues with Brivo Access, related to an overall AWS outage. Users may experience latency or difficulty using Brivo Access at this time. We are taking mitigating actions and will continue to provide updates. Please refer to refer to AWS's status page at https://health.aws.amazon.com/ for additional details.

Oct <var data-var='date'>20</var>, <var data-var='time'>00:55</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>00:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>00:37</var> EDT Identified - The issue has been identified and a fix has been implemented.Oct <var data-var='date'>20</var>, <var data-var='time'>00:14</var> EDT Investigating - We are currently investigating an issue where events are delayed in being ingested into Access.

Access events delayed being ingested.

Oct <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>13</var>, <var data-var='time'>16:18</var> EDT Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 11 PM ET on Sunday, October 19, 2025. During this window, control panels may disconnect from Brivo's servers for a few moments (but will remain operational locally). Users may also experience brief interruptions in functionality with Brivo Access, Brivo Smart Home, Portal, and Brivo Mobile Pass.

Oct <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>19</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>13</var>, <var data-var='time'>16:23</var> EDT Scheduled - We will be performing scheduled maintenance on our EU infrastructure during a one-hour window beginning at 8 PM ET on Sunday, October 19, 2025. During this window, EU control panels may disconnect from Brivo's servers for a few moments (but will remain operational locally). Users may also experience brief interruptions in functionality with Brivo Access and Brivo Mobile Pass.

Scheduled Maintenance (EU)

Oct <var data-var='date'> 9</var>, <var data-var='time'>21:20</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> EDT Scheduled - We will be performing scheduled maintenance during a 20-minute window beginning at 21:00 ET on October 9, 2025. We expect no disruptions to Brivo Access; however, some users may experience additional steps when logging in during this window.

Sep <var data-var='date'>23</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'>23</var>, <var data-var='time'>10:14</var> EDT Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>23</var>, <var data-var='time'>09:20</var> EDT Investigating - We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.

Unable to add Wallet Passes on iOS devices in EU.

Aug <var data-var='date'> 6</var>, <var data-var='time'>08:10</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>07:57</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 6</var>, <var data-var='time'>07:03</var> EDT Identified - We are rolling back to the previous version of the Access release from this morning.Aug <var data-var='date'> 6</var>, <var data-var='time'>06:36</var> EDT Investigating - We are currently investigating customer reports that they are sent to a blank page after logging into Brivo Access.

Is Brivo down?

Brivo status is UP

Lastest published events

Scheduled Maintenance: Brivo API

Degraded Panel Communications and Events

Customer Support Phone Upgrades

Brivo Services, Components and Regions

Recent Brivo events

Scheduled Maintenance: Brivo API

Degraded Panel Communications and Events

Customer Support Phone Upgrades

Identified issue with Brivo Smart Home

Panels not following Daylight Savings Time

Admins with custom role unable to use Brivo Access

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Is Brivo down?

Brivo status is UP

Lastest published events

Scheduled Maintenance: Brivo API

Degraded Panel Communications and Events

Customer Support Phone Upgrades

Brivo Services, Components and Regions

Recent Brivo events

Scheduled Maintenance: Brivo API

Degraded Panel Communications and Events

Customer Support Phone Upgrades

Identified issue with Brivo Smart Home

Panels not following Daylight Savings Time

Admins with custom role unable to use Brivo Access

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!