Sep <var data-var='date'>28</var>, <var data-var='time'>10:47</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>25</var>, <var data-var='time'>08:50</var> EDT Scheduled - We will be performing scheduled maintenance during a 1-hour window beginning at 12AM ET on September 27, 2026. We expect disruption of service on the Brivo Admin App.

Scheduled Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>13:22</var> EDT Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at midnight ET on Wednesday, September 23, 2026. During this window, control panels may disconnect from Brivo's servers for a few minutes (but will remain operational locally). Users may also experience brief interruptions in functionality with Brivo Access and Brivo Mobile Pass.

Sep <var data-var='date'>22</var>, <var data-var='time'>14:02</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>13:36</var> EDT Monitoring - We've identified an issue with database utilization affecting api access, and have implemented a fix. Sep <var data-var='date'>22</var>, <var data-var='time'>12:55</var> EDT Investigating - We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.

Brivo API Disruption

Aug <var data-var='date'>24</var>, <var data-var='time'>19:10</var> EDT Resolved - This was a brief interruption that has since recovered. Service is operating normally. Aug <var data-var='date'>24</var>, <var data-var='time'>19:08</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally. Aug <var data-var='date'>24</var>, <var data-var='time'>18:52</var> EDT Investigating - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Degraded Panel Communications

Aug <var data-var='date'>24</var>, <var data-var='time'>12:28</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>11:44</var> EDT Investigating - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Aug <var data-var='date'>22</var>, <var data-var='time'>12:03</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>09:56</var> EDT Investigating - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Jul <var data-var='date'>15</var>, <var data-var='time'>03:30</var> EDT Resolved - Normal operations have been restored for the Brivo API. Recently, an update was made that caused the API to return 400 Bad Request errors for requests containing extra, unsupported query parameters. We have rolled back to ensure your previously successful requests continue to work as expected. Incident occurred from 3:30AM ET to 5:20PM ET.

API Disruption

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> EDT Monitoring - A fix has been implemented by the service provider, and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> EDT Identified - Brivo Login is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible. The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:24</var> EDT Investigating - We are currently investigating issues logging into Brivo applications.

Brivo Service Disruption

May <var data-var='date'>29</var>, <var data-var='time'>19:17</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>11:37</var> EDT Identified - Assigning new mobile passes is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

Identified Issue with Assigning Brivo Mobile Passes

May <var data-var='date'>21</var>, <var data-var='time'>11:25</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:22</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>16:30</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

May <var data-var='date'>21</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>11:16</var> EDT Scheduled - We will be performing scheduled maintenance during a one-hour window beginning at 11:00 p.m. EDT on Wednesday, 20 May 2026. Users may experience brief delays trying to log in to Brivo Access or Brivo Partner Portal during this time.

May <var data-var='date'>14</var>, <var data-var='time'>14:03</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>12:42</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>12:38</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

May <var data-var='date'>13</var>, <var data-var='time'>17:08</var> EDT Resolved - This is a configuration issue May <var data-var='date'>13</var>, <var data-var='time'>16:54</var> EDT Investigating - We are currently investigating tenant synchronization issues with some Entrata properties.

Identified issue with Brivo Smart Home - Entrata tenant synchronization issues

May <var data-var='date'> 1</var>, <var data-var='time'>18:40</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:28</var> EDT Identified - We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.

Brivo Smart Home Email Disruption

Apr <var data-var='date'>23</var>, <var data-var='time'>20:25</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>20:04</var> EDT Investigating - We are currently investigating issues with our API. Integrations and our Mobile Applications may not be performing normally.

Apr <var data-var='date'>17</var>, <var data-var='time'>02:11</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>02:09</var> EDT Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Apr <var data-var='date'>17</var>, <var data-var='time'>02:05</var> EDT Identified - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time. Apr <var data-var='date'>17</var>, <var data-var='time'>01:35</var> EDT Investigating - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

Investigating issue with Brivo Smart Home

Apr <var data-var='date'>14</var>, <var data-var='time'>14:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>14:33</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>14:21</var> EDT Identified - The issue has been identified, and we are implementing a fix. Apr <var data-var='date'>14</var>, <var data-var='time'>13:42</var> EDT Investigating - We are currently investigating reports of increased errors with Brivo Security Suite and other Brivo services.

Mar <var data-var='date'>31</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>14:45</var> EDT Scheduled - We will be performing scheduled maintenance on the Brivo API during a one-hour window beginning at 3:00 a.m. ET on Tuesday, March 31, 2026. We expect no disruptions to any Brivo applications or API connectivity.

Scheduled Maintenance: Brivo API

Mar <var data-var='date'>23</var>, <var data-var='time'>10:47</var> EDT Resolved - This incident has been resolved Mar <var data-var='date'>23</var>, <var data-var='time'>10:21</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>09:24</var> EDT Identified - We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.

Degraded Panel Communications and Events

Mar <var data-var='date'>20</var>, <var data-var='time'>14:17</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>11:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>10:51</var> EDT Scheduled - We will be upgrading our contact center's phone systems starting Friday, March 20, at 11:30 AM EST until 5:00 PM EST.  In the event that our main phone numbers are temporarily unavailable during the maintenance window, please use the following alternative methods to contact our Support team: Toll-Free Phone: 1-855-500-0027 Email: customercare@brivo.com This maintenance will not impact Brivo applications or panel connectivity and all systems will remain fully functional.

Customer Support Phone Upgrades

Mar <var data-var='date'>11</var>, <var data-var='time'>07:18</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>06:04</var> EDT Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time. Mar <var data-var='date'>11</var>, <var data-var='time'>05:55</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>05:29</var> EDT Investigating - We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.

Identified issue with Brivo Smart Home

Mar <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> EDT Resolved - This incident has been resolved Mar <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'> 9</var>, <var data-var='time'>14:09</var> EDT Identified - We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.

Panels not following Daylight Savings Time

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> EST Resolved - From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.

Admins with custom role unable to use Brivo Access

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:22</var> EST Resolved - All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:39</var> EST Investigating - We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.

Toll-free Phone Numbers Unavailable

Feb <var data-var='date'>18</var>, <var data-var='time'>09:26</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>08:46</var> EST Monitoring - We have taken steps to resolve this issue and we are continuing to monitor the results. Feb <var data-var='date'>18</var>, <var data-var='time'>06:30</var> EST Identified - We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

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