Aug <var data-var='date'>25</var>, <var data-var='time'>06:26</var> EDT Completed - The schedule maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>05:42</var> EDT Verifying - Verification is in progress on the maintenance update. Aug <var data-var='date'>25</var>, <var data-var='time'>05:23</var> EDT In progress - The schedule maintenance has started. Aug <var data-var='date'>21</var>, <var data-var='time'>12:52</var> EDT Scheduled - To keep your data secure and maintain our high standards for platform safety and compliance, we will applying an urgent security update on the date and time below. While we typically reserve changes to occur during our standard maintenance windows, this priority update is critical to strengthening our infrastructure. MAINTENANCE WINDOW Date: Tuesday, August 25th Time: 4:00 AM ET – 5:00 AM ET (9:00 AM UTC - 10:00 AM UTC) Expected Downtime: Approximately 1 hour WHY IS THIS HAPPENING? This is a mandatory maintenance that deploys critical security and compliance enhancements across our infrastructure. These adjustments align our environment with updated cloud service provider recommendations and ensure ongoing adherence to rigorous industry standards. IMPACT TO SERVICES Service will be restored immediately following the update.

Scheduled Critical Security Update

Jun <var data-var='date'>15</var>, <var data-var='time'>05:30</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>22:08</var> EDT Scheduled - We will be performing required infrastructure and security maintenance to ensure the continued stability and safety of our platform. Maintenance Window Date: Monday, June 15th Time: 4:00 AM ET – 5:30 AM ET (8:00 AM UTC - 9:30 AM UTC) Expected Downtime: Approximately 1.5 hours Why is this happening? This maintenance is a required security and compliance framework update. These changes are necessary to conform to forthcoming changes required by our cloud services provider, ensuring our systems remain secure and fully compliant with the latest industry standards. Questions? The services will be restored immediately following the update. If you have any questions please reach out to our support team via email or using the Contact Us form on our website homepage at www.brillium.com.

Scheduled Infrastructure Maintenance - June 15, 2026

May <var data-var='date'>25</var>, <var data-var='time'>08:24</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>08:23</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>25</var>, <var data-var='time'>08:21</var> EDT Update - What Has Been Completed? Our engineering team has successfully transitioned the AI Essay Grading engine to a next-generation Large Language Model (LLM). This upgrade has undergone regression testing and quality assurance to ensure precision, consistency, and fairness across all grading scenarios. Current System Status - Assessment Builder AI Essay Grading Fully Restored: All assessments configured for AI Essay Grading have resumed normal automated scoring functionality. - Manual Grading No Longer Required: Temporary routing to manual grading has been discontinued. - Data Integrity Confirmed: All candidate submissions, responses, and assessment data remain secure, complete, and unaffected throughout the transition. No further action is required. The enhanced model delivers improved reliability and performance aligned with our ongoing platform advancements. These enhancements ensure Brillium continues to deliver secure, high-performance, and future-ready assessment capabilities. If you have any questions or need assistance, our support team is here to help. May <var data-var='date'>21</var>, <var data-var='time'>12:59</var> EDT Identified - Unplanned Maintenance & Temporary Configuration Update for AI Essay Grading Service Effective Dates: Thursday, May 21, 2026 – Monday, May 25, 2026 At Brillium, we are committed to providing you with the highest standard of reliability, performance, and innovation. To ensure our platform continues to leverage the most robust, secure, and advanced technology available, we are currently updating the underlying language models that power our AI Essay Grading service. What is Happening? Following a planned technology deprecation by our cloud infrastructure partner, Amazon Web Services (AWS), our team is actively transitioning the AI Essay Grading engine to the latest, next-generation Large Language Model (LLM). To guarantee the absolute precision, consistency, and fairness you expect from Brillium, our engineering teams will spend the next few days conducting rigorous regression testing and quality assurance on this new model. How This Affects You To prevent any disruption to your active testing programs, we are implementing a temporary operational adjustment: Automated Transition to Manual Grading: Effective immediately, all assessments currently configured for AI Essay Grading will automatically route essay results to Manual Grading. No Lost Data: Rest assured, all candidate submissions, responses, and core assessment data remain entirely secure and unaffected. Action Required: Administrators and evaluators will simply need to manually review and score essay responses within the Brillium platform during this brief interim period. Next Steps and Resolution We expect to seamlessly deploy the updated, high-performance AI Grading engine this coming Monday. Once deployed, the system will automatically resume automated grading for all designated assessments. We understand how vital these automated insights are to your workflows and sincerely appreciate your patience and partnership as we upgrade our infrastructure to better serve you.

AI Essay Grading Service Maintenance

Mar <var data-var='date'>26</var>, <var data-var='time'>11:07</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>08:16</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>26</var>, <var data-var='time'>08:15</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>26</var>, <var data-var='time'>08:08</var> EDT Monitoring - Affected customer are operating normally. We are continuing to monitor status. Mar <var data-var='date'>26</var>, <var data-var='time'>08:00</var> EDT Update - Affected customers should see normal operation in the next few moments. Mar <var data-var='date'>26</var>, <var data-var='time'>07:30</var> EDT Investigating - We are investigating performance issues reported for some customers. Access may be briefly interrupted for affected customers.

Performance Issues for some customers

Mar <var data-var='date'>11</var>, <var data-var='time'>23:57</var> EDT Resolved - The Brillium platform is fully available to all customers and is operating as expected. Our engineering team has confirmed system stability following the recent upgrade. A post‑incident review is currently being completed and will be published on the Brillium Status page once finalized. Thank you for your patience and continued trust. Mar <var data-var='date'>11</var>, <var data-var='time'>08:24</var> EDT Update - Brillium continues working to ensure all customers are fully up and running following the latest platform upgrade. At this time, only one customer remains offline, and our engineering team is actively working to restore service. Once complete, we will continue to monitor the platform to ensure stability and expected performance. This upgrade also introduces new AI‑powered essay grading assistance. Additional information about this feature is available on our website. If you are interested in learning more or experience any issues related to the upgrade, please contact the Brillium Support Team. Mar <var data-var='date'>10</var>, <var data-var='time'>22:37</var> EDT Monitoring - The Brillium platform has been restored for nearly all customers, with the exception of two accounts. Our engineering team is actively working to bring the remaining customers fully online early this morning (Eastern Time). We will continue to monitor platform performance over the next 24–36 hours to ensure stability and expected operation. If you experience any issues, please contact the Brillium Support Team for assistance. Mar <var data-var='date'>10</var>, <var data-var='time'>14:54</var> EDT Update - Many customers are now able to access the Brillium platform as service continues to be restored. The platform is still in the process of stabilizing, and some users may experience slower performance while demand remains high. Our team is actively addressing remaining issues and will continue to provide updates as stability improves. Thank you for your continued patience. Mar <var data-var='date'>10</var>, <var data-var='time'>13:45</var> EDT Update - The upgrade process is nearing completion, with the majority of customers now successfully migrated. We are completing the final steps and will share another update as soon as the process is fully finished. Thank you for your continued patience. Mar <var data-var='date'>10</var>, <var data-var='time'>11:55</var> EDT Update - Progress continues as our team works diligently to bring the Brillium platform back online. We appreciate your patience while we complete improvements that will enhance overall platform functionality and reliability. This release will introduce our new AI Essay Grading service which required some migration of existing essays. Additional information about this feature is available on our website. Further updates will be shared as progress continues. Mar <var data-var='date'>10</var>, <var data-var='time'>10:54</var> EDT Update - Our engineering team is continuing work on the upgrade and has made additional adjustments to support customers with larger amounts of data. These steps will help ensure a smoother and more reliable upgrade experience. We appreciate your patience and will continue to share updates as progress continues. Mar <var data-var='date'>10</var>, <var data-var='time'>09:25</var> EDT Update - Our engineering team continues to make progress on the platform upgrade. We will provide another update as soon as the Brillium Assessment Builder is back online or if there are any material changes to share. Mar <var data-var='date'>10</var>, <var data-var='time'>08:08</var> EDT Identified - Our engineers have identified the issue and applying a fix now. Mar <var data-var='date'>10</var>, <var data-var='time'>08:04</var> EDT Investigating - The Brillium Assessment Builder is currently unavailable due to unexpected performance issues encountered during a platform upgrade. While upgrades are typically completed without downtime, this particular update introduced challenges that were not identified during extensive pre-release testing. We sincerely apologize for the disruption and are working as quickly as possible to restore full service. We will provide another update as soon as more information is available.

Brillium platform upgrade performance challenges

Dec <var data-var='date'>10</var>, <var data-var='time'>21:02</var> EST Resolved - Monitoring and analysis has completed. Dec <var data-var='date'>10</var>, <var data-var='time'>09:03</var> EST Monitoring - We have identified a possible issue and all Assessment Builder services are restored. We are monitoring the systems. Dec <var data-var='date'>10</var>, <var data-var='time'>08:51</var> EST Investigating - We are currently investigating the inability to access some Assessment Builder endpoint URL's, including the Brillium API.

Access to Assessment Builder Endpoints

Oct <var data-var='date'>20</var>, <var data-var='time'>06:32</var> EDT Resolved - Final Resolution: Full Service Restoration and Normal Operation Current Status: Resolved Time of Final Confirmation: Approximately 6:30 AM EST We are happy to confirm the full and sustained resolution of the earlier service disruption caused by the Amazon Web Services (AWS) regional outage. Our intensive monitoring period has concluded, and we have verified that: • All Brilium services are fully operational. • All systems are running within normal performance parameters. • There are no residual effects or lingering issues from the external AWS incident. We consider this incident closed. Thank you once again for your patience and understanding during this unplanned disruption. We appreciate your reliance on Brilium services and remain committed to providing you with reliable performance. Oct <var data-var='date'>20</var>, <var data-var='time'>06:10</var> EDT Update - Current Status: Resolved / Monitoring Time of Resolution: Approximately 6:00 AM EST We are pleased to report that the widespread Amazon Web Services (AWS) regional issue that began around 3:00 AM EST appears to be resolved by AWS. We are now seeing a steady return to normal operations and full service availability across all affected Brilium services. Next Steps & What We Are Doing Now: • Our engineering team has confirmed that all core services and customer-facing features are back online and operational. • We are now in an extensive monitoring and stabilization phase. We will continue to closely watch system performance and metrics over the next several hours to ensure complete stability and prevent any potential lingering effects. We know this outage caused significant disruption, and we sincerely appreciate your patience and understanding throughout this external incident. If you continue to experience any unusual issues with a specific Brilium service, please do not hesitate to reach out to our support team. We will provide one final wrap-up report once we have completed the monitoring phase and are 100% confident in the full, sustained restoration of service. Oct <var data-var='date'>20</var>, <var data-var='time'>03:30</var> EDT Monitoring - Time of Initial Impact: Approximately 3:00 AM EST We are writing to inform you that Brilium services are currently experiencing an impact due to a widespread Amazon Web Services (AWS) regional outage that began around 3:00 AM EST this morning. This AWS disruption is affecting the availability and performance of various Brilium services. Our engineering and operations teams were immediately alerted and are working diligently to assess the full scope of the impact on our infrastructure. What We Are Doing: • We are in close and continuous contact with AWS to gather the latest updates on their progress. • Our teams are actively exploring and implementing potential mitigating steps where possible. • We are preparing for a swift return to full operational status once the underlying AWS issue is resolved. We understand the criticality of our services to your operations and sincerely apologize for the inconvenience and disruption this unplanned outage is causing. We are committed to providing you with regular updates and will post a new notification as soon as we have substantive information from AWS or when the incident is resolved. Thank you for your patience and understanding as we navigate this external issue. Next Update Expected: 15 minutes

AWS Service Disruption Affecting Brilium Services

Sep <var data-var='date'>23</var>, <var data-var='time'>13:25</var> EDT Resolved - All systems have returned to normal operational performance. Sep <var data-var='date'>23</var>, <var data-var='time'>12:13</var> EDT Monitoring - All systems are available and operating as expected. We will be monitoring systems closely during the next few hours to ensure system operations are performing as expected. Sep <var data-var='date'>23</var>, <var data-var='time'>11:48</var> EDT Identified - The systems operations team will be performing a systems refresh. This should take about 15 minutes. During this time, there may be limited access to brillium Assessment Builder. Sep <var data-var='date'>23</var>, <var data-var='time'>11:17</var> EDT Update - We are currently validating our investigation findings. Sep <var data-var='date'>23</var>, <var data-var='time'>09:57</var> EDT Update - We are investigating degraded performance with Assessment Builder. Other applications appear to be unaffected. Sep <var data-var='date'>23</var>, <var data-var='time'>09:42</var> EDT Investigating - We are currently investigating this issue.

Assessment Builder application degraded performance

Jul <var data-var='date'>18</var>, <var data-var='time'>08:53</var> EDT Resolved - Incident resolved with successful monitoring complete. Jul <var data-var='date'>12</var>, <var data-var='time'>23:18</var> EDT Update - Our development team has identified an issue with the default US Letter-sized certificate background design that may prevent certificates from displaying properly for some customers. This issue does not affect the A4 sized certificate background or any alternate certificate designs that are used, such as the Brillium modern or alternative designs (available at: https://support.brillium.com/en-us/knowledgebase/article/KA-01027/en-us). We are actively working on a resolution and will continue monitoring the system in the meantime. Jul <var data-var='date'>11</var>, <var data-var='time'>12:06</var> EDT Monitoring - Additional fixes for the placement of certain elements in the layout have been implemented, and certificate generation is now operating properly for all customers. We will continue to monitor the system over the next few days and apply further adjustments if needed. Jul <var data-var='date'>11</var>, <var data-var='time'>11:45</var> EDT Update - A partial fix has been implemented to address an error that could be encountered when previewing a certificate or viewing a certificate from the Results screen (Respondent detail). Additional fixes for the placement of certain elements in the layout are currently being developed. Jul <var data-var='date'>11</var>, <var data-var='time'>11:33</var> EDT Identified - Two issues have been identified with the certificate generation functionality. The development team is developing and testing solutions. Jul <var data-var='date'>10</var>, <var data-var='time'>15:10</var> EDT Investigating - We're currently investigating multiple reports of errors occurring during Assessment Builder Certificate generation. Our development team is working to identify the root cause.

Certificate generation error

Apr <var data-var='date'>30</var>, <var data-var='time'>15:25</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>15:20</var> EDT Update - Access to all systems has been confirmed and tested. We are continuing to monitor systems for an extended period. Apr <var data-var='date'>30</var>, <var data-var='time'>15:13</var> EDT Update - Most all system access has been restored. The User Profile applciation is still in the process of coming back up. Apr <var data-var='date'>30</var>, <var data-var='time'>15:06</var> EDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>30</var>, <var data-var='time'>15:05</var> EDT Monitoring - Access to the Brillium application(s) has been successfully restored. All systems are coming back online and should be fully available within the next few moments. Our team will continue to monitor system performance closely to ensure stability. We appreciate your patience and understanding during this interruption. Apr <var data-var='date'>30</var>, <var data-var='time'>14:59</var> EDT Update - Our investigation has identified that multiple errors occurred within Brillium’s authentication systems, which disrupted the ability to authenticate between and within Brillium applications and infrastructure. Our engineering team is actively working to restore full service and is making steady progress. We expect resolution to be completed shortly and will continue to provide updates as work is completed. Apr <var data-var='date'>30</var>, <var data-var='time'>14:26</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>14:23</var> EDT Identified - We have identified the root cause of the issue. Restoration efforts are underway by our Systems Operations team. We’ll share additional updates as they become available. Apr <var data-var='date'>30</var>, <var data-var='time'>13:43</var> EDT Investigating - We are currently experiencing a temporary service interruption, and our team is investigating the issue. We are actively working to restore full functionality as quickly as possible.

Assessment Builder Unresponsive

Mar <var data-var='date'>25</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>19:41</var> EST Scheduled - The Brillium Systems Operations team will be performing scheduled maintenance updates and enhancements to improve your experience on the Brillium platform on: 2025.03.25 @ 06:00 UTC/GMT (02:00 EST). There will be up to 60 minutes of service interruption while updates and enhancements are being applied. Please plan around the use of the platform during this time. During this time, access to the following application's components will be limited: 1. Administration 2. Assessment Builder 3. Talent Screen 4. APIs 5. Partner Central 6. Integration (Zapier, Power Automate, Make, etc.) For more details, please view the software Release Notes page here: https://www.brillium.com/release-notes-detail/

Scheduled Maintenance Update on 2025.03.25 @ 06:00 UTC/GMT

Jan <var data-var='date'>11</var>, <var data-var='time'>20:49</var> EST Completed - the service changes have been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>20:48</var> EST Scheduled - Deprecation for brillium.com redirect service for assessments and accounts has been deprecated. This maintenance will not result in any downtime. In 2020, we began notifying customers to update their assessment links and integration configuration URLs from the "brillium.com" domain to the "onlinetests.app" domain. To assist with this transition, we provided a temporary service to automatically redirect any assessment URLs that were pointed to the "brillium.com" domain, and redirected them to the "onlinetests.app". This services was intended to last 18 months, but was later extended. In 2024, we announced that we would begin deprecating the redirect service starting on November 30, 2024. The deprecation process has now been completed. Customers who continue to use the deprecated links or assessment integrations (e.g., Thinkific Exam lessons) may experience, or their users may report, 504 Gateway Time-out errors. To resolve this, simply update your links and integrations to use the correct onlinetests.app domain. For detailed instructions on how to update your assessment links and integrations, please refer to the following knowledge article: https://support.brillium.com/en-us/knowledgebase/article/KA-01129

brillium.com Redirect/Forwarding Service Deprecation Complete

Nov <var data-var='date'> 6</var>, <var data-var='time'>20:50</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>20:50</var> EST Monitoring - All issues have been resolved and tested. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:33</var> EST Update - We are continuing to restore the remaining (2) customers affected. We will provide an update when the process is complete. Nov <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> EST Update - We are addressing this issue on 2 customers. All others remain unaffected. We expect to be completed shortly. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:40</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:40</var> EST Update - We are continuing to make progress wiht the remaining customers as previously noted. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:39</var> EST Update - Approxiamately 4 customers continue to be affected and experience service degredation. The resolution process is continuing and we expect a complete resolution in the next hour. We apologize for the delay adn will provide another udpate shortly. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:54</var> EST Update - We are continuing to address the issue for these customers. We expect that the resolution may take an additional 30 minutes. We will probvide an additional update in 15 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:45</var> EST Identified - We have identified a database service degradation that affects a very small number of customers (less than 10). The cause was immediately identified and is currently being addressed. We expect this situation to be resolved in less than 60 minutes.

Database performance degradation for small number of customers

Sep <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>20</var>, <var data-var='time'>12:04</var> EDT Monitoring - A fix has been implemented. We are continuing to monitor the system to ensure operational integrity. Sep <var data-var='date'>20</var>, <var data-var='time'>11:36</var> EDT Investigating - We are currently investigating reports that some customers are not able to reach Assessment Builder (authoring) and Administration. Assessment (delivery) activity appears unaffected.

Assessment Authoring and Administration Access

Aug <var data-var='date'>22</var>, <var data-var='time'>11:01</var> EDT Resolved - Monitoring has confirmed the issue has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>10:32</var> EDT Monitoring - The issue has been identified and a fix has been implemented. We are currently monitoring systems to ensure all issues are fully resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>10:00</var> EDT Update - The source of the issue has been identified. Root cause analysis is currently underway. Aug <var data-var='date'>22</var>, <var data-var='time'>09:55</var> EDT Investigating - We are currently experiencing intermittent issues that may result in a 503 error being displayed. Refreshing the browser will resolve the issue and display the expected screen properly. The systems operations team is currently working to resolve the issue as quickly as possible.

Intermittent Performance Issues

Apr <var data-var='date'>26</var>, <var data-var='time'>02:00</var> EDT Resolved - Brillium's database services, hosted on AWS, underwent an unplanned minor security update to fortify the database's integrity. Consequently, the Brillium platform experienced a temporary unavailability while the database was restarted. This process, estimated to take approximately 2 minutes, swiftly concluded, restoring all services to our valued customers without further interruption.

Assessment Builder Unavailable

Feb <var data-var='date'>21</var>, <var data-var='time'>06:05</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>18:20</var> EST Scheduled - The Brillium System Operations team will be releasing a critical maintenance update to apply fixes and performance updates to the platform. There will be up to 5 minutes of service interruption during this time. Please plan around the use of the platform during this time. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central 5. Zapier Integration

Critical Maintenance Update on 2024-02-21 @ 11:00 UTC/GMT

Jul <var data-var='date'>19</var>, <var data-var='time'>17:49</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>17:48</var> EDT Update - The system appears to be fully operational. Jul <var data-var='date'>19</var>, <var data-var='time'>17:45</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>17:43</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>17:43</var> EDT Investigating - We are currently investigating a potential database performance issue with Brillium Assessment Builder. We are reaching out to the Amazon AWS team for a status.

Database Performance

Jul <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> EDT Resolved - The Brillium Systems Operations team completed the application of scheduled updates and enhancements (R2023.2) to improve your experience on the Brillium platform on 2023.07.04 @ 05:00 UTC/GMT. During this time, access to the following application's components was limited: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central 5. Integration (Zapier, PowerAutomate, Make, etc) For more details, please view the software Release Notes page here: https://support.brillium.com/knowledgebase/category/?id=CAT-01032

Scheduled Release Maintenance Complete - 2023.07.04 @ 05:00 UTC/GMT

May <var data-var='date'>17</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>11:53</var> EDT Scheduled - Brillium Operations Team will be releasing a critical maintenance update to apply fixes and performance updates to the platform on May 17, 2023 @ 5:00 am UTC/GMT. There will be up to 15 minutes of service interruption during this time. Please plan around the use of the platform during this time. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central 5. Zapier Integration For more details regarding this update, please view the software Release Notes page here: https://support.brillium.com/knowledgebase/category/?id=CAT-01032

CRITICAL MAINTENANCE: Release: Version 11 on May 17, 2023 @ 5:00 am UTC/GMT.

Mar <var data-var='date'>22</var>, <var data-var='time'>14:09</var> EDT Resolved - Post monitoring confirms this issue has been resolved Mar <var data-var='date'>22</var>, <var data-var='time'>14:08</var> EDT Monitoring - An update to address the "General Error" message has been applied. We have been monitoring the system for the last 12 hours with no further indications of this issue. Mar <var data-var='date'>21</var>, <var data-var='time'>16:44</var> EDT Identified - Following a comprehensive investigation and analysis, we have identified the root cause of the issue. Our findings indicate that the issue lies in the interaction between the application and the database, which is supported by the data collected during the investigation. We have already implemented some temporary enhancements aimed at working around the root cause. Meanwhile, our engineering team will begin introducing a series of permanent solutions over the next several weeks. The system is not expected to experience any downtime or service interruptions during this time. Feb <var data-var='date'>20</var>, <var data-var='time'>07:45</var> EST Update - We have determined that the issue we are experiencing is related to the database. Specifically, the Brillium platform has encountered very infrequent intermittent challenges with connecting to the database causing the General System Error Respondents experiencing. We are currently working closely with AWS to identify the root cause of these issues. Please know that we are actively investigating the matter, and we will provide updates as soon as we have additional information. Feb <var data-var='date'>15</var>, <var data-var='time'>17:07</var> EST Update - Brillium Engineering Team has eliminated any issue with the platform. We are now working with AWS engineers to determine the issue. This issue has been escalated at AWS. Feb <var data-var='date'>15</var>, <var data-var='time'>17:04</var> EST Investigating - Brillium is currently experiencing a occasional issue during Respondents taking an Assessment. Respondents may receive the following message when this issue occurs: General System Error. We are aggressively investigating to understand the issue so we can deliver a solution to resolve. As we understand more on the issue, we will update the status page to keep you informed on the issue, our solution and a proposed timeframe to resolve.

Incident Investigation

Jan <var data-var='date'>26</var>, <var data-var='time'>00:15</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>00:01</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>25</var>, <var data-var='time'>07:16</var> EST Scheduled - Brillium Operations Team will be releasing a hotfix to address several issues and fixes affecting Assessment Builder and Talent Screening applications on 26 January 2023 @ 5:00 am UTC/GMT. There will be up to 15 minutes of service interruption during this time. Please plan around the use of the platform during this time. This outage will only affect customers on Version 11. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central 5. Talent Screening For more details regarding the hotfix, please view the software Release Notes page here: https://support.brillium.com/knowledgebase/category/?id=CAT-01032

HOTFIX Release: Version 11 on 26 January 2023 @ 5:00 am UTC/GMT.

Jan <var data-var='date'>18</var>, <var data-var='time'>00:20</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>00:01</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>17</var>, <var data-var='time'>17:03</var> EST Scheduled - Brillium Operations Team will be releasing a hotfix to correct a performance issue some may have experience starting on January 18 @ 5:00 am UTC/GMT. There will be up to 20 minutes of service interruption during this time. Please plan around the use of the platform during this time. This outage will only affect customers on Version 11. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central

HOTFIX Release: Version 11 on January 18 @ 5:00 am UTC/GMT.

Jan <var data-var='date'>13</var>, <var data-var='time'>00:20</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>00:01</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>12</var>, <var data-var='time'>11:50</var> EST Scheduled - Brillium Operations Team will be releasing a hotfix to correct a critical issue some customers may be experiencing on January 13, 2023 @ 5:00 am UTC/GMT. There will be up to 20 minutes of service interruption during this time. Please plan around the use of the platform during this time. This outage will only affect customers on Version 11. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central

CRITICAL HOTFIX Release: Version 11 on January 13, 2023 @ 5:00 am UTC/GMT.

Dec <var data-var='date'>22</var>, <var data-var='time'>03:30</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>23:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>21</var>, <var data-var='time'>23:18</var> EST Scheduled - Brillium Operations Team will be conducting a major infrastructure enhancements to improve your experience on the Brillium platform on December 22 @ 4:00 am UTC/GMT. There will be up to 15 minutes of service interruption during this time. Please plan around the use of the platform during this time. This outage will only affect customers on Version 11. During this time, you will not have access to the following application's components: 1. Assessment Builder 2. Administration 3. APIs 4. Partner Central For more details, please view the software Release Notes page here: https://support.brillium.com/knowledgebase/category/?id=CAT-01032

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