Sep <var data-var='date'>25</var>, <var data-var='time'>04:06</var> EDT Resolved - This incident has been resolved. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>24</var>, <var data-var='time'>10:17</var> EDT Update - We are validating the remaining SFTP user accounts and continue to monitor the situation. Sep <var data-var='date'>24</var>, <var data-var='time'>07:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>24</var>, <var data-var='time'>07:52</var> EDT Update - SFTP access has been restored and we are validating individual user accounts. Sep <var data-var='date'>24</var>, <var data-var='time'>06:19</var> EDT Update - We are continuing to work on the SFTP access issue in the Confirm OnDemand environment. This is our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing. Sep <var data-var='date'>24</var>, <var data-var='time'>05:00</var> EDT Investigating - Users are experiencing problems using SFTP to access the Confirm OnDemand environment. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing.

Confirm® OnDemand UK & I - SFTP Access

Sep <var data-var='date'>24</var>, <var data-var='time'>17:46</var> EDT Monitoring - We have resolved an issue that affected SFTP access in Confirm OnDemand in the APAC region. Users may be prompted to accept a new host key when connecting to the SFTP service. The environment is operating normally, and we continue to monitor for any remaining access issues.

Confirm® OnDemand APAC - SFTP Access

Sep <var data-var='date'>24</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>09:33</var> EDT Scheduled - We will be performing essential maintenance to the OnDemand environment on Thursday 24th September 2026 from 04:00AM to 08:00AM BST. During this time, the Data Warehouse service will be unavailable for all users. Please note that the Production, Development and Test environments will be unaffected. The purpose of this maintenance is to apply emergency security patches to the Data Warehouse server as part of our ongoing work to maintain the system. Action Required : Once the update is complete, if users experience issues they may need to re-establish their connections. Please reach out to ams-confirm-support.si@siemens.com if you have any questions.

Confirm OnDemand UK&I - Oracle Data Warehouse Security Patching

Sep <var data-var='date'>23</var>, <var data-var='time'>14:00</var> EDT Resolved - This issue has been resolved and access to submit support cases is restored. We appreciate you patience! Sep <var data-var='date'>23</var>, <var data-var='time'>11:01</var> EDT Investigating - We are investigating an issue affecting Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager where the in-product Help option for submitting a support case is currently unavailable. While we work to resolve the issue, please contact Support directly using one of the methods below: Maintenance Manager for Education, Maintenance Manager for Manufacturing, and Work Manager: Email: ams-maintenancemanager-support.si@siemens.com Phone: 877-655-3833 Transportation Manager: Email: ams-events-support.si@siemens.com Phone: 877-655-3833 We are actively investigating the issue and will provide updates as more information becomes available.

Issue Submitting Support Cases in Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager

Sep <var data-var='date'>22</var>, <var data-var='time'>10:21</var> EDT Resolved - This incident has been resolved. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>22</var>, <var data-var='time'>08:33</var> EDT Investigating - Our team is currently investigating an issue with the Confirm Task Processor which is impacting the date format related to Scheduled Reports. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-confirm-support.si@siemens.com if you have any questions.

Confirm EMEA - Date Format Issues

Sep <var data-var='date'>21</var>, <var data-var='time'>08:22</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-events-support.si@siemens.com if you have any questions. Sep <var data-var='date'>18</var>, <var data-var='time'>18:48</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-events-support.si@siemens.com if you have any questions. Sep <var data-var='date'>18</var>, <var data-var='time'>16:40</var> EDT Investigating - Our team is currently investigating an issue causing an error message in Event Manager when managing events. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions.

Event Manager - Error Message When Managing Events

Sep <var data-var='date'>20</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:27</var> EDT Scheduled - We will be performing essential maintenance to the Confirm OnDemand Production database. The Production database will be updated on Sunday 20th September 2026 from 4:00AM to 10:00AM BST. During this time access to Confirm Production will not be available.

Confirm® OnDemand UK&I - Essential Maintenance for Oracle Database Patching - Production Database

Sep <var data-var='date'>18</var>, <var data-var='time'>19:43</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>18</var>, <var data-var='time'>17:26</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>18</var>, <var data-var='time'>16:02</var> EDT Investigating - Our team is currently investigating an issue with registering in the Citizen Portal feature within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

Asset Essentials - Citizen Portal Registration

Sep <var data-var='date'>18</var>, <var data-var='time'>08:09</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>08:09</var> EDT Update - We have been monitoring the number of HTTP 429 errors between Confirm and Street Manager and the situation has returned to normal. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>17</var>, <var data-var='time'>08:51</var> EDT Monitoring - The number of HTTP 429 errors between Confirm and Street Manager have reduced and we are continuing to monitor the situation. Confirm resends the data if a 429 rate limit transfer warning appears. We appreciate the importance of timely transfers and we will continue to post updates on this page. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>16</var>, <var data-var='time'>14:02</var> EDT Identified - We are continuing to investigate the HTTP 429 errors that intermittently occur when Street Works are transferred between Confirm and Street Manager. This happens when the number of requests reaches a maximum within a given period and Confirm retries transfers that fail. We made changes to reduce frequency, and continue to monitor and work on the issue. We appreciate the importance of timely updates and we will continue to post on this page. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>15</var>, <var data-var='time'>11:35</var> EDT Update - We are continuing to investigate an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. We are working with Street Manager to investigate changes made and are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact ams-confirm-support.si@siemens.com if you have any questions. Sep <var data-var='date'>15</var>, <var data-var='time'>08:26</var> EDT Investigating - We are investigating an issue where some users are getting http 429 errors when Street Works are transferred between Confirm and Street Manager. When this happens Confirm retries and transfers the data successfully. This is a top priority and we are working to resolve this issue as soon as possible. We will continue to post updates on this page. Please contact ams-confirm-support.si@siemens.com if you have any questions.

Confirm OnDemand EMEA - Errors with Street Works Transfers

Sep <var data-var='date'>17</var>, <var data-var='time'>08:49</var> EDT Resolved - We have resolved the issue affecting work order printing and report subscriptions. To ensure all scheduled reports are delivered successfully, we are re-sending subscription reports at this time. Because of this, you may receive duplicate report emails. Thank you for your understanding and patience as we complete this process.

TheWorxHub - Issue with Work Order printing and Report Subscriptions

Sep <var data-var='date'>17</var>, <var data-var='time'>08:33</var> EDT Resolved - This issue has been resolved by our CRM provider and clients are able to contact our Asset Management Software Support team without issues. Thank you for your patience! Sep <var data-var='date'>16</var>, <var data-var='time'>08:26</var> EDT Update - We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible Sep <var data-var='date'>16</var>, <var data-var='time'>08:17</var> EDT Update - We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible Sep <var data-var='date'>16</var>, <var data-var='time'>08:12</var> EDT Investigating - We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Asset Management Software Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email ams-support.si@siemens.com if you have any questions and a member of our team will respond to you as quickly as possible

Support service disruption

Sep <var data-var='date'>17</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:23</var> EDT Scheduled - We will be performing essential maintenance to the Confirm OnDemand Standby database. The Standby database will be updated on Thursday 17th September 2026 from 3:00AM to 9:00AM BST. During this time, access to Confirm Production will be available.

Confirm® OnDemand UK&I - Essential Maintenance for Oracle Database Patching - Standby Database

Sep <var data-var='date'>16</var>, <var data-var='time'>07:55</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>15</var>, <var data-var='time'>17:36</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>15</var>, <var data-var='time'>11:27</var> EDT Update - Our team continues to investigate an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>15</var>, <var data-var='time'>07:34</var> EDT Investigating - Our team is currently investigating an issue with errors after logging in to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

Asset Essentials - Login Issue

Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:15</var> EDT Scheduled - The Data Warehouse database will be updated on Wednesday 16th September 2026 from 3:00AM to 9:00AM BST. During this time the Data Warehouse will not be available. Action Required: Once the update is complete, users may need to re-establish their connections.

Confirm® OnDemand UK&I - Essential Maintenance for Oracle Database Patching - Data Warehouse Database

Sep <var data-var='date'>11</var>, <var data-var='time'>12:57</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>10</var>, <var data-var='time'>11:31</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Sep <var data-var='date'>10</var>, <var data-var='time'>11:06</var> EDT Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

Sep <var data-var='date'>11</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:23</var> EDT Scheduled - We will be performing essential maintenance to the Confirm OnDemand Test environment. The Test database will be updated on Friday 11th September 2026 3:00AM to 9:00AM BST. During that time the OnDemand Test environments will be unavailable. The Production and Development environments will be unaffected. The purpose of this maintenance is to apply essential security patches to the database servers as part of our ongoing work to maintain the system. We apologise for the short notice. Please reach out to ams-confirm-support.si@siemens.com if you have any questions.

Scheduled Maintenance - Confirm OnDemand UK&I - Oracle Database Security Patching - Test

Sep <var data-var='date'>10</var>, <var data-var='time'>11:39</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>31</var>, <var data-var='time'>11:30</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>27</var>, <var data-var='time'>12:37</var> EDT Update - We continue to make daily modifications and performance improvements to Event Manager as we work toward a permanent resolution. Addressing this issue remains our highest priority, and our team is working around the clock to make improvements. We apologize for the continued disruption and appreciate your patience as we work to resolve this issue. We will continue to provide updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>20</var>, <var data-var='time'>09:57</var> EDT Investigating - We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>14</var>, <var data-var='time'>09:02</var> EDT Monitoring - Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>12</var>, <var data-var='time'>13:40</var> EDT Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>11</var>, <var data-var='time'>09:58</var> EDT Investigating - Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!  Please contact ams-events-support.si@siemens.com if you have any questions.

Event Manager – Intermittent Latency During Navigation

Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:17</var> EDT Scheduled - We will be performing essential maintenance to the Confirm OnDemand Development environment. The Development database will be updated on Thursday 10th September 2026 3:00AM to 9:00AM BST. During that time the OnDemand Development environment will be unavailable. The Production and Test environments will be unaffected. The purpose of this maintenance is to apply essential security patches to the database servers as part of our ongoing work to maintain the system. We apologise for the short notice. Please reach out to ams-confirm-support.si@siemens.com if you have any questions.

Scheduled Maintenance - Confirm OnDemand UK&I - Oracle Database Security Patching - Development

Aug <var data-var='date'>28</var>, <var data-var='time'>17:09</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Aug <var data-var='date'>28</var>, <var data-var='time'>11:42</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Aug <var data-var='date'>28</var>, <var data-var='time'>10:23</var> EDT Investigating - Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-assetessentials-support.si@siemens.com if you have any questions.

Asset Essentials - Latency when loading pages

Aug <var data-var='date'>28</var>, <var data-var='time'>03:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>02:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>09:06</var> EDT Scheduled - We will be performing essential maintenance to the OnDemand environment on Friday 28th August 2026 07:30AM to 08:30AM BST. During this time, the Data Warehouse service will be unavailable for all users. Please note that the Production, Development and Test environments will be unaffected. The purpose of this maintenance is to apply emergency security patches to the Data Warehouse Tunneling Host as part of our ongoing work to maintain the system. Action Required : Once the update is complete, users will need to re-establish their connections. Please reach out to ams-confirm-support.si@siemens.com if you have any questions.

Scheduled Maintenance - Confirm OnDemand UK&I - Data Warehouse Tunneling Host Security Patching

Aug <var data-var='date'>26</var>, <var data-var='time'>12:53</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-confirm-support.si@siemens.com if you have any questions. This update was posted at 17:53 BST on 26 August 2026. Aug <var data-var='date'>26</var>, <var data-var='time'>10:43</var> EDT Identified - Our team has identified the issue and is working to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-confirm-support.si@siemens.com if you have any questions. Aug <var data-var='date'>26</var>, <var data-var='time'>08:52</var> EDT Investigating - Our team is currently investigating an issue with the Confirm task processor which is impacting the date format related to scheduled reports. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact ams-confirm-support.si@siemens.com if you have any questions.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:52</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>08:12</var> EDT Investigating - In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at ams-support.si@siemens.com. We apologize for any inconveniences this may cause for you.

TheWorxHub Support Chat Feature

Jul <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Jul <var data-var='date'>20</var>, <var data-var='time'>11:55</var> EDT Investigating - We are investigating an issue impacting logins to the UK version of the Asset Essentials Mobile app. Resolving this issue is our top priority, and our teams are working diligently to restore service as quickly as possible. Thank you for your patience while we work through this issue. We will provide updates as more information becomes available. If you have any questions, please contact ams-assetessentials-support.si@siemens.com.

Asset Essentials Mobile App - UK Login

Jul <var data-var='date'>18</var>, <var data-var='time'>10:05</var> EDT Completed - We have completed the scheduled maintenance. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com. Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>09:20</var> EDT Scheduled - Siemens Asset Management Software will be performing scheduled maintenance on Friday, July 17th beginning at 10:00 PM ET to approximately 10:00 PM ET on Saturday, July 18th. Access to SchoolDude and Facility Dude products will be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com.

Siemens Asset Management Software Scheduled Maintenance - SchoolDude and Facility Dude

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:29</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>16:27</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>11:34</var> EDT Investigating - Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Is Brightly Software down?

Brightly Software status is UP

Lastest published events

Confirm® OnDemand UK & I - SFTP Access

Confirm® OnDemand APAC - SFTP Access

Confirm OnDemand UK&I - Oracle Data Warehouse Security Patching

Brightly Software Services, Components and Regions

Recent Brightly Software events

Confirm® OnDemand UK & I - SFTP Access

Confirm® OnDemand APAC - SFTP Access

Confirm OnDemand UK&I - Oracle Data Warehouse Security Patching

Issue Submitting Support Cases in Maintenance Manager for Education, Maintenance Manager for Manufacturing, Work Manager, and Transportation Manager

Confirm EMEA - Date Format Issues

Event Manager - Error Message When Managing Events