Aug <var data-var='date'>20</var>, <var data-var='time'>09:52</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>08:12</var> EDT Investigating - In Product chat functionality is not available in TheWorxHub currently. We are working to restore service, in the meantime please contact our Support team via phone at 877-363-9679 or via email at ams-support.si@siemens.com. We apologize for any inconveniences this may cause for you.

TheWorxHub Support Chat Feature

Aug <var data-var='date'>20</var>, <var data-var='time'>09:57</var> EDT Investigating - We are continuing to investigate additional reports of latency in Event Manager and have escalated the issue to our highest priority. Our teams are actively working on additional improvements and resolution as quickly as possible. We apologize for the disruption and will continue to post updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>14</var>, <var data-var='time'>09:02</var> EDT Monitoring - Our team has implemented a fix for this issue. Services have been restored in most areas and are working properly. We will continue to monitor all systems to ensure full restoration. Thank you for your patience! If you experience latency when opening Event Details from the Pending Events list, a workaround is available. Use the Event List, filter for Pending events, and open Event Details from there. This provides access to the same events through a faster path while our team continues investigating improvements to the Pending Events workflow. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>12</var>, <var data-var='time'>13:40</var> EDT Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact ams-events-support.si@siemens.com if you have any questions. Aug <var data-var='date'>11</var>, <var data-var='time'>09:58</var> EDT Investigating - Our team is currently investigating intermittent latency issues when working in Event Manager. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!  Please contact ams-events-support.si@siemens.com if you have any questions.

Event Manager – Intermittent Latency During Navigation

Jul <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact ams-assetessentials-support.si@siemens.com if you have any questions. Jul <var data-var='date'>20</var>, <var data-var='time'>11:55</var> EDT Investigating - We are investigating an issue impacting logins to the UK version of the Asset Essentials Mobile app. Resolving this issue is our top priority, and our teams are working diligently to restore service as quickly as possible. Thank you for your patience while we work through this issue. We will provide updates as more information becomes available. If you have any questions, please contact ams-assetessentials-support.si@siemens.com.

Asset Essentials Mobile App - UK Login

Jul <var data-var='date'>18</var>, <var data-var='time'>10:05</var> EDT Completed - We have completed the scheduled maintenance. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com. Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>09:20</var> EDT Scheduled - Siemens Asset Management Software will be performing scheduled maintenance on Friday, July 17th beginning at 10:00 PM ET to approximately 10:00 PM ET on Saturday, July 18th. Access to SchoolDude and Facility Dude products will be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-877-655-3833 or ams-support.si@siemens.com.

Siemens Asset Management Software Scheduled Maintenance - SchoolDude and Facility Dude

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:29</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>16:27</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>11:34</var> EDT Investigating - Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Asset Essentials - Dashboard redirect issue

Jul <var data-var='date'>15</var>, <var data-var='time'>16:36</var> EDT Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions" Jul <var data-var='date'> 6</var>, <var data-var='time'>18:25</var> EDT Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' web addresses. If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'clientname.theworxhub.com'). Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work on a solution. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:09</var> EDT Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.

TheWorxHub - Access Issue for Canadian clients

Jul <var data-var='date'> 3</var>, <var data-var='time'>12:35</var> EDT Resolved - We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected. We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service. Update: 3 Jul 2026 17:34 BST Jul <var data-var='date'> 3</var>, <var data-var='time'>12:31</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:45</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:17</var> EDT Investigating - We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error. As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully. Confirm Web and ConfirmConnect are not impacted. We are treating this as a top-priority and are working to restore normal service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue. Updated 3 Jul 2026 15:17 BST

Confirm OnDemand UK & I - Certificate Issue

Jun <var data-var='date'>26</var>, <var data-var='time'>20:51</var> EDT Resolved - This issue has been resolved and support channels are operational. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions. Jun <var data-var='date'>26</var>, <var data-var='time'>17:16</var> EDT Investigating - We are currently experiencing a service disruption due to an outage with our CRM provider. As a result, you may be unable to reach our Brightly Support team through our normal channels. Our team is actively monitoring the situation and will update you as soon as service has been restored. Thank you for your patience, and we apologize for the inconvenience. Please email support@brightlysoftware.com, and a member of our team will respond to you as quickly as possible.

Support service disruption

Jun <var data-var='date'>25</var>, <var data-var='time'>12:12</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>17:36</var> EDT Update - We are continuing to investigate error messages within TheWorxHub application. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions. Jun <var data-var='date'>16</var>, <var data-var='time'>10:55</var> EDT Investigating - Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.

Errors within TheWorxHub

Jun <var data-var='date'>17</var>, <var data-var='time'>12:29</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions. Jun <var data-var='date'>17</var>, <var data-var='time'>09:10</var> EDT Investigating - Our team is currently investigating an issue impacting the ability to edit events within Event Manager. This is being investigated as our top priority, and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact events.support@brightlysoftware.com if you have any questions.

Event Manager - Unable to Edit Events

Jun <var data-var='date'>15</var>, <var data-var='time'>16:32</var> EDT Resolved - The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact assetessentialshelp@brightlysoftware.com if you have any questions. Jun <var data-var='date'>15</var>, <var data-var='time'>14:29</var> EDT Investigating - Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Asset Essentials Data Share and Analytics - Data Refresh Latency

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact assetessentialshelp@brightlysoftware.com if you have any questions. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:40</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Jun <var data-var='date'> 8</var>, <var data-var='time'>08:50</var> EDT Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions. Jun <var data-var='date'> 8</var>, <var data-var='time'>07:31</var> EDT Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Asset Essentials - Login Issue

May <var data-var='date'> 7</var>, <var data-var='time'>14:25</var> EDT Resolved - Our engineers have been monitoring the application. The issue is now resolved. Thank you for your patience. May <var data-var='date'> 7</var>, <var data-var='time'>10:11</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! May <var data-var='date'> 7</var>, <var data-var='time'>08:29</var> EDT Investigating - Our team is currently investigating Dashboard latency issues with TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contacts support@brightlysoftware.com if you have any questions.

TheWorxHub- Dashboard Loading

Apr <var data-var='date'>14</var>, <var data-var='time'>09:37</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions. Apr <var data-var='date'>10</var>, <var data-var='time'>15:42</var> EDT Identified - Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. Please contact support@brightlysoftware.com with any questions. Apr <var data-var='date'>10</var>, <var data-var='time'>09:16</var> EDT Investigating - Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. We apologize for the inconvenience and will continue to post updates on this page.  Please contact support@brightlysoftware.com if you have any questions.

TheWorxHub - Mobile App Issue When Assigning Work Orders

Apr <var data-var='date'>13</var>, <var data-var='time'>11:33</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions. Apr <var data-var='date'>10</var>, <var data-var='time'>14:36</var> EDT Identified - Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact support@brightlysoftware.com with any questions. Apr <var data-var='date'> 9</var>, <var data-var='time'>16:26</var> EDT Update - We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available. Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact support@brightlysoftware.com. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> EDT Investigating - Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate. Thank you for your patience! Please contact support@brightlysoftware.com if you have any questions.

MaintenanceDirect: Issue with Work Order Counts on Home Page

Apr <var data-var='date'> 2</var>, <var data-var='time'>18:12</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions. Apr <var data-var='date'> 2</var>, <var data-var='time'>08:27</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact events.support@brightlysoftware.com if you have any questions. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:05</var> EDT Investigating - Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please use the back button and login again. We apologize for the inconvenience and will continue to post updates on this page. Please contact events.support@brightlysoftware.com if you have any questions.

Event Manager - Error message when logging in

Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>11:09</var> EDT Scheduled - Brightly Software is performing infrastructure maintenance on Friday, March 27th, from 10pm EST through Sunday, March 29th, at 10pm EST. During this time, several products and services will experience intermittent unavailability. The products and services impacted are: Asset Essentials Citizen Portal, Asset Essentials Analytics, Dude Intelligence, HelpDesk, Event Manager, and the MaintenanceDirect Grainger integration. For real-time information and to track the status this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com. We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.

Brightly Software Scheduled Maintenance

Mar <var data-var='date'>27</var>, <var data-var='time'>08:51</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>26</var>, <var data-var='time'>20:05</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact events.support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>26</var>, <var data-var='time'>14:13</var> EDT Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact events.support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> EDT Investigating - Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please refresh your screen after getting the error and you should be logged in. We apologize for the inconvenience and will continue to post updates on this page. Please contact events.support@brightlysoftware.com if you have any questions.

Mar <var data-var='date'>25</var>, <var data-var='time'>12:43</var> EDT Resolved - We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact confirm.support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>25</var>, <var data-var='time'>11:52</var> EDT Update - Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>25</var>, <var data-var='time'>10:28</var> EDT Investigating - Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions.

Confirm Enterprise - SSO Login Issue

Mar <var data-var='date'>25</var>, <var data-var='time'>09:33</var> EDT Resolved - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Mar <var data-var='date'>25</var>, <var data-var='time'>09:32</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Mar <var data-var='date'>24</var>, <var data-var='time'>10:50</var> EDT Investigating - Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact assetessentialshelp@brightlysoftware.com if you have any questions.

Asset Essentials - Request by Email Issue

Mar <var data-var='date'>23</var>, <var data-var='time'>14:26</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>23</var>, <var data-var='time'>11:46</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Please contact support@brightlysoftware.com if you have any questions. Mar <var data-var='date'>23</var>, <var data-var='time'>11:16</var> EDT Investigating - Our team is currently investigating an issue causing an error message in FacilityDude when logging into an application. The issue is impacting clients in the Mountain Standard Time (MST) zone. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.

FacilityDude - Error when logging in for MST clients

Mar <var data-var='date'>17</var>, <var data-var='time'>12:44</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> EDT Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience! Mar <var data-var='date'> 9</var>, <var data-var='time'>08:42</var> EDT Investigating - Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!

Asset Essentials - Latency Issue

Mar <var data-var='date'>17</var>, <var data-var='time'>12:43</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact our Support Team at assetessentialshelp@brightlysoftware.com with any questions. Mar <var data-var='date'>17</var>, <var data-var='time'>09:48</var> EDT Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

Mar <var data-var='date'>17</var>, <var data-var='time'>12:42</var> EDT Resolved - This issue has been resolved. Thank you for your patience. Please contact our Support Team at support@brightlysoftware.com with any questions. Mar <var data-var='date'>17</var>, <var data-var='time'>10:58</var> EDT Investigating - Our team is investigating an issue impacting the ability to create a work order in Asset Essentials from a task in the Event Manager application. This is being investigated as a top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience. Please contact our Support Team at support@brightlysoftware.com with any questions.

Event Manager - Issue impacting work order creation from tasks

Mar <var data-var='date'>11</var>, <var data-var='time'>12:52</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> EST Investigating - Our team is investigating an intermittent issue in Asset Essentials where the new dashboard feature may produce a blank screen. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. If you need help switching to the old dashboard, please reach out to support at assetessentialshelp@brightlysoftware.com

Is Brightly Software down?

Brightly Software status is DEGRADED

Components with issues

Lastest published events

TheWorxHub Support Chat Feature

Event Manager – Intermittent Latency During Navigation

Asset Essentials Mobile App - UK Login

Brightly Software Services, Components and Regions

Recent Brightly Software events

TheWorxHub Support Chat Feature

Event Manager – Intermittent Latency During Navigation

Asset Essentials Mobile App - UK Login

Siemens Asset Management Software Scheduled Maintenance - SchoolDude and Facility Dude

Asset Essentials - Dashboard redirect issue

TheWorxHub - Access Issue for Canadian clients