Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue.

Delayed transactional email delivery

SMS Routing to Sweden degraded

Status: Resolved The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues.

Thank you for your patience and cooperation while we worked to address the issue. Affected components
 <ul>
 <li>SMS Campaigns (Operational)</li>
<li>Transactional SMS (Operational)</li>
 </ul>

SMS Soft Bounces

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Inbox (Operational)</li>
<li>Meetings (Operational)</li>
<li>Calls (Operational)</li>
 </ul>

Issue with push notifications in conversation mobile app

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Transactional emails delivery (Operational)</li>
<li>Marketing emails delivery (Operational)</li>
<li>Contacts (Operational)</li>
 </ul>

Multiple services are impacted

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Inbox (Operational)</li>
<li>Calls (Operational)</li>
 </ul>

Issue with Phone and Conversations

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>SMTP (Operational)</li>
 </ul>

Issue with the Transactional Platform Frontend

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Contacts (Operational)</li>
<li>Contact Management API (Operational)</li>
 </ul>

Issues with Contacts and Imports services

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Marketing email tracking links (Operational)</li>
<li>Transactional emails delivery (Operational)</li>
<li>Transactional emails tracking links (Operational)</li>
 </ul>

Multiple Services are Impacted

Status: Resolved The issue has been resolved and all systems are safe. A post-mortem has been published.

Security Incident - ClickFix

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Account and Settings (Operational)</li>
 </ul>

SSO and SAML login not available

Attacker gained access to client accounts

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Transactional emails tracking links (Operational)</li>
<li>Marketing email tracking links (Operational)</li>
 </ul>

Degraded performance - Email Links

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Statistics (Operational)</li>
 </ul>

Campaign Stats Impacted

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Workflows (Operational)</li>
<li>Contacts (Operational)</li>
<li>Transactional SMS (Operational)</li>
<li>Transactional emails delivery (Operational)</li>
 </ul>

Degraded performance — Contacts, campaign statistics, and email/SMS processing delays

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Calls (Operational)</li>
 </ul>

Issue with Phone Application

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>SMTP (Under maintenance)</li>
<li>Brevo Tracker (Under maintenance)</li>
 </ul>

Maintenance: Upgrade on SMTP relay and Brevo tracker for Asia customers

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Sales CRM API (Operational)</li>
<li>Sales CRM (Operational)</li>
<li>Brevo Tracker (Operational)</li>
<li>Workflows (Operational)</li>
<li>Contacts (Operational)</li>
<li>Contact Management API (Operational)</li>
 </ul>

Multiple Services Impacted

Maintenance: Upgrade on SMTP relay and Brevo tracker for US east customers

Maintenance: Upgrade on SMTP relay and Brevo tracker for US west customers

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Brevo Tracker (Under maintenance)</li>
<li>Transactional emails tracking links (Under maintenance)</li>
 </ul>

Maintenance: Upgrade on SMTP relay and Brevo tracker for South American customers

Status: Resolved The issue has been successfully resolved, and all affected services are now operating normally. No further delays are expected.

We sincerely appreciate your patience and understanding while our team worked to investigate and resolve the issue. Affected components
 <ul>
 <li>Outbound Webhooks (Operational)</li>
<li>Brevo Tracker (Operational)</li>
<li>Workflows (Operational)</li>
 </ul>

Delay in outbound webhooks, MA Tracker and Workflow execution

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>WhatsApp Campaigns (Operational)</li>
<li>Transactional SMS (Operational)</li>
<li>Transactional emails delivery (Operational)</li>
<li>Marketing emails delivery (Operational)</li>
<li>Account and Settings (Operational)</li>
<li>Outbound Webhooks (Operational)</li>
<li>Workflows (Operational)</li>
<li>Contacts (Operational)</li>
 </ul>

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Account and Settings (Operational)</li>
<li>Brevo Tracker (Operational)</li>
<li>Workflows (Operational)</li>
<li>Contacts (Operational)</li>
<li>Account and Settings API (Operational)</li>
 </ul>

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>SMS Campaigns (Operational)</li>
<li>Transactional SMS (Operational)</li>
 </ul>

SMS Delivery impacted

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Workflows (Operational)</li>
<li>Statistics (Operational)</li>
<li>Outbound Webhooks (Operational)</li>
 </ul>

Issue with Events and dependent services

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Workflows (Operational)</li>
<li>Loyalty (Operational)</li>
 </ul>

Unified Objects Event Consumption Impacted

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Sales CRM API (Operational)</li>
<li>Account and Settings API (Operational)</li>
<li>SMTP (Operational)</li>
<li>Landing pages (Operational)</li>
<li>Contacts (Operational)</li>
<li>WhatsApp Campaigns (Operational)</li>
<li>Transactional emails tracking links (Operational)</li>
<li>Contact Management API (Operational)</li>
<li>Marketing emails delivery (Operational)</li>
<li>Messaging API (Operational)</li>
<li>SMS Campaigns (Operational)</li>
<li>Outbound Webhooks (Operational)</li>
<li>Wallet (Operational)</li>
<li>Marketing Campaigns API (Operational)</li>
<li>Marketing email tracking links (Operational)</li>
<li>Transactional emails delivery (Operational)</li>
<li>Sales CRM (Operational)</li>
<li>Account and Settings (Operational)</li>
<li>Transactional SMS (Operational)</li>
<li>Statistics (Operational)</li>
 </ul>

Status: Resolved The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue. Affected components
 <ul>
 <li>Transactional emails tracking links (Operational)</li>
<li>Messaging API (Operational)</li>
<li>Transactional emails delivery (Operational)</li>
<li>SMTP (Operational)</li>
<li>Transactional SMS (Operational)</li>
 </ul>

Is Brevo down?

Brevo status is UP

Lastest published events

Delayed transactional email delivery

SMS Routing to Sweden degraded

SMS Soft Bounces

Brevo Services, Components and Regions

Recent Brevo events

Delayed transactional email delivery

SMS Routing to Sweden degraded

SMS Soft Bounces

Issue with push notifications in conversation mobile app

Multiple services are impacted

Issue with Phone and Conversations