May <var data-var='date'>19</var>, <var data-var='time'>09:39</var> PDT Resolved - The speed issue when loading background check and training modals has been resolved! May <var data-var='date'>19</var>, <var data-var='time'>08:22</var> PDT Identified - We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.

Slow loading pages if you have background checks through MinistrySafe enabled

Apr <var data-var='date'>29</var>, <var data-var='time'>12:07</var> PDT Resolved - This issue has been resolved and access restored to affected customers. Apr <var data-var='date'>29</var>, <var data-var='time'>10:47</var> PDT Identified - Our team has identified the source of the issue and is working on the fix currently. Apr <var data-var='date'>29</var>, <var data-var='time'>09:32</var> PDT Investigating - We are aware of an issue where some customers are experiencing errors when attempting to access their Breeze account. Our Engineering team is investigating and will we provide an update here soon.

Issues accessing Breeze Accounts

Mar <var data-var='date'>10</var>, <var data-var='time'>13:22</var> PDT Resolved - We're happy to report that all pending texts have sent as expected. Thank you for your patience! Mar <var data-var='date'>10</var>, <var data-var='time'>12:07</var> PDT Update - All affected texts are now updated to send, however we do expect it to take a bit for them to all process. Mar <var data-var='date'>10</var>, <var data-var='time'>11:59</var> PDT Monitoring - Our team has resolved the issue affecting texting and we can confirm that texts are sending. We are now working on updating the texts that were supposed to send during this incident to force them to send. Mar <var data-var='date'>10</var>, <var data-var='time'>11:06</var> PDT Investigating - We're aware of an issue that is affecting the delivery of texts through Breeze. Our Engineering teams are investigating.

Issues with Texts not sending through as expected

Feb <var data-var='date'>24</var>, <var data-var='time'>15:50</var> PST Resolved - Resolved issue and all systems back to normal. Feb <var data-var='date'>24</var>, <var data-var='time'>14:33</var> PST Investigating - We're investigating an issue where URLs are being redirected to breezechms.com incorrectly.

URLs redirecting to breezechms.com

Jan <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>08:55</var> PST Update - Our Engineering teams are continuing to monitor texting volume through today. At times we are seeing delays in sending of around 20 minutes, however all texts are being sent. We will continue to pay close attention to our queues and will share more updates here as needed. Jan <var data-var='date'>25</var>, <var data-var='time'>04:47</var> PST Update - SMS deliveries are back to normal, though our team remains on standby monitoring performance to ensure everything stays on track. Jan <var data-var='date'>24</var>, <var data-var='time'>22:02</var> PST Update - SMS delivery is improving as we work through the remaining queue, and we expect service to return to normal soon. Jan <var data-var='date'>24</var>, <var data-var='time'>21:13</var> PST Monitoring - We are currently experiencing delays with SMS delivery and are working closely with our providers to resolve the issue as quickly as possible.

SMS Messages are Delayed

Jan <var data-var='date'>19</var>, <var data-var='time'>11:41</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>11:40</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>05:10</var> PST Monitoring - A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on. Jan <var data-var='date'>12</var>, <var data-var='time'>09:27</var> PST Identified - The issue has been identified and we are working with our processor now to correct any charges. Jan <var data-var='date'>12</var>, <var data-var='time'>06:02</var> PST Investigating - We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.

Breeze Giving customers were charged a stripe_fee

Nov <var data-var='date'>12</var>, <var data-var='time'>11:44</var> PST Resolved - Our Engineering teams have resolved the issues affecting exporting and things are working as expected! Nov <var data-var='date'>12</var>, <var data-var='time'>11:33</var> PST Update - Our Engineering teams have pinpointed the cause of this issue and are working on a fix. Nov <var data-var='date'>12</var>, <var data-var='time'>11:01</var> PST Investigating - Our teams are aware of an issue affecting the exporting Directory and Tax Statements. We will provide updates shortly.

Issues exporting data

Oct <var data-var='date'>30</var>, <var data-var='time'>14:09</var> PDT Resolved - We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails. Oct <var data-var='date'>30</var>, <var data-var='time'>13:02</var> PDT Monitoring - We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now. Oct <var data-var='date'>30</var>, <var data-var='time'>12:14</var> PDT Investigating - We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated

Issues with scheduled emails

Oct <var data-var='date'>20</var>, <var data-var='time'>15:31</var> PDT Resolved - As our provider has recovered from their issue our teams are confirming that things are working as expected. There will be some tasks that could be delayed for some customers (potentially items like automated emails, texts, etc) however these should be sending through as expected and no action is needed. Oct <var data-var='date'>20</var>, <var data-var='time'>11:57</var> PDT Monitoring - Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues. Oct <var data-var='date'>20</var>, <var data-var='time'>08:16</var> PDT Investigating - Due to an issue affecting a key system provider, we are aware that some customers are experiencing errors with some functions within Breeze. Customers may experience delayed text or email sends, or other errors across the product. While this is completely external to our products, our Engineering teams are monitoring very closely to mitigate any affects for our customers.

Errors for some customers

Sep <var data-var='date'>25</var>, <var data-var='time'>09:53</var> PDT Resolved - Our Engineering teams have resolved the issues affecting exporting and things are working as expected! Sep <var data-var='date'>25</var>, <var data-var='time'>08:47</var> PDT Investigating - Our teams are aware of an issue affecting the exporting from People. We will provide updates shortly.

Issues exporting from People

Sep <var data-var='date'>23</var>, <var data-var='time'>11:43</var> PDT Resolved - We're happy to report that things have returned to normal! Please reach out to our teams if you experience any issues or concerns. Sep <var data-var='date'>23</var>, <var data-var='time'>11:18</var> PDT Monitoring - Our team has resolved the issues that were causing this and we're monitoring to ensure all functions are working as expected Sep <var data-var='date'>23</var>, <var data-var='time'>10:47</var> PDT Investigating - We're investigating reports of issues accessing some Breeze pages or performing actions. Our Engineering teams are working on this right now.

Issues accessing Breeze pages, other actions

Sep <var data-var='date'>19</var>, <var data-var='time'>10:42</var> PDT Resolved - This incident has been resolved and refunds for incorrect fees have been processed for affected organizations. Sep <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> PDT Monitoring - We've created a new incident here on our Status page as we've seen customers continue to see these charges appear, however there is no action needed from customers. --- We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

Online Giving showing incorrect stripe_fee

Sep <var data-var='date'> 5</var>, <var data-var='time'>09:14</var> PDT Resolved - Our team has been able to resolve the issue with the Breeze app. This did require an update through the App Store so if you are experiencing any issues, please be sure to update to the latest version. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:13</var> PDT Update - We’ve identified the fix for the Breeze Admin App and are waiting on approval from the app store. We’ll share another update shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:53</var> PDT Identified - We’ve identified the issue with the Breeze Admin App and are working on a fix. We’ll share another update shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:51</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>05:52</var> PDT Investigating - We're aware of an issue affecting the Breeze Admin App where it is showing "Something went wrong" for all users.

Issues with Breeze App

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:33</var> PDT Resolved - We've confirmed that the charges are not continuing and are working with our partner to ensure that all are being refunded automatically. We're marking this as resolved and will work directly with any affected customers to ensure this is handled. Sep <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> PDT Identified - We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.

Aug <var data-var='date'>25</var>, <var data-var='time'>06:46</var> PDT Resolved - We’re back! Both Breeze admin apps should be up and running for both IOS and Android. Thanks for bearing with us. Aug <var data-var='date'>23</var>, <var data-var='time'>04:32</var> PDT Update - We have released a new version of the Breeze Admin App in both the Apple App and Google Play stores which resolves this issue for both iOS and Android users. If you are experiencing this please visit the App Store and check for an update. If you are not able to do the update, deleting the app and reinstalling it should also give you the latest version. We will continue to keep this incident updated as we verify full resolution for all users. Aug <var data-var='date'>21</var>, <var data-var='time'>11:21</var> PDT Monitoring - A full resolution is still underway. This issue originated with an upstream provider and while we are currently awaiting approval from the Google Play Store, we are back up and running in the Apple App store. You may experience slightly difference experiences in this version of the app compared to the previous version. We’re monitoring for these differences. We’ll share another update shortly. Aug <var data-var='date'>20</var>, <var data-var='time'>17:24</var> PDT Update - We've confirmed there is an issue with an upstream provider that is causing issues in the Breeze Admin App. We encourage you to use Breeze directly from your device's browser as we continue work to fully resolve this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>08:05</var> PDT Investigating - Our teams are aware of an issue affecting the loading of the Breeze Admin App. This appears to be an issue with an upstream provider, however we are working to ensure this is resolved as quickly as possible.

Issues with Breeze Admin App

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> PDT Resolved - We’re back! SMS/Texting should be up and running. Thanks for bearing with us. Aug <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> PDT Monitoring - SMS/Texting appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly. Aug <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> PDT Investigating - We’re noticing slower delivery times with SMS/Texting for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.

Investigating Degraded Performance for SMS/Texting

Jul <var data-var='date'>24</var>, <var data-var='time'>11:26</var> PDT Resolved - We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us. Jul <var data-var='date'>24</var>, <var data-var='time'>09:57</var> PDT Identified - Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles. We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll continue to provide updates through this page. Jul <var data-var='date'>24</var>, <var data-var='time'>08:45</var> PDT Update - Our Engineering teams are continuing to work to solve the issues regarding texts. Jul <var data-var='date'>24</var>, <var data-var='time'>07:35</var> PDT Investigating - Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.

Errors sending texts

Jul <var data-var='date'>17</var>, <var data-var='time'>14:39</var> PDT Resolved - This issue has been fully resolved for our teams and we are seeing these emails send through as expected. Jul <var data-var='date'>17</var>, <var data-var='time'>14:24</var> PDT Update - Our Engineering team is preparing to deploy a fix for this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>14:08</var> PDT Identified - Our teams have identified the source of the issue and are working to resolve Jul <var data-var='date'>17</var>, <var data-var='time'>13:46</var> PDT Investigating - Our teams are investigating reports of emails not sending through as expected. Initial indications are system generated emails are the most affected. We'll provide additional updates soon

Issues with emails not being delivered

Jun <var data-var='date'>24</var>, <var data-var='time'>14:53</var> PDT Resolved - Our team has resolved this issue and have confirmed that calendars are loading as expected in accounts. Jun <var data-var='date'>24</var>, <var data-var='time'>14:40</var> PDT Investigating - Our Engineering teams are aware of an issue where Breeze Calendars are not loading as expected. A temporary workaround is manually selecting the calendar when you visit Events, and we will provide updates here.

Issues loading Breeze Calendars

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> PDT Resolved - The history of emails delivered has been restored to all accounts. While there is a bit more work for Engineering to restore visibility to the email content, the delivery details are present. Apr <var data-var='date'>30</var>, <var data-var='time'>03:05</var> PDT Update - During overnight work our Engineering teams were able to solve the issues causing the "pending" status to show incorrectly for delivered emails and we are seeing this status reflect as expected for emails sent on Tuesday. Due to the nature of the issue, the status for emails sent Friday through Monday could continue to show the "pending" status incorrectly. Our teams are continuing to do further work to return visibility of historical email history beyond the last 30 days. Apr <var data-var='date'>29</var>, <var data-var='time'>15:10</var> PDT Update - Our teams have continued to work on resolving the visibility of historical email sends as well as the correct deliverability reports for current emails. Currently the last 32 days of email history is present, and emails sent starting Friday will show a "pending" status although they were successfully sent. Apr <var data-var='date'>25</var>, <var data-var='time'>19:52</var> PDT Update - Our emails are sending and functional at normal levels once more. While we are continuing to monitor the stability of Breeze pages today, our team is aware of the Email History only showing the last 30 days of sends. We are working to bring those back into your views. Apr <var data-var='date'>25</var>, <var data-var='time'>07:11</var> PDT Update - While we are continuing to monitor the stability of Breeze pages today, our team is aware that some Breeze emails have been delivering multiple times over the past 24 hours. While we are monitoring the resolution, it is likely that today's sent or scheduled emails could be potentially delayed to send. Apr <var data-var='date'>25</var>, <var data-var='time'>05:32</var> PDT Monitoring - We have identified the root cause and have found Breeze pages are loading as expected again. We will continue to monitor the results throughout the day. We are also continuing to closely monitor incidents where emails have sent multiple times. Apr <var data-var='date'>25</var>, <var data-var='time'>05:17</var> PDT Investigating - We are currently investigating an issue that is affecting loading Breeze pages. We will be sharing additional updates here as available.

Issues viewing Breeze email history

May <var data-var='date'>20</var>, <var data-var='time'>13:46</var> PDT Resolved - Our Engineering teams have been able to confirm the resolution of this issue and that texting is working as expected now. Thank you for your patience! May <var data-var='date'>20</var>, <var data-var='time'>12:52</var> PDT Identified - We've identified the source of the issue and we're working on a solution. May <var data-var='date'>20</var>, <var data-var='time'>12:21</var> PDT Update - We are seeing that texting through pages such as tags or outside of the people beta is not working, however texting from inside of the People beta page is working as expected. May <var data-var='date'>20</var>, <var data-var='time'>11:56</var> PDT Investigating - Our team is aware of an issue when sending texts through Breeze. We're investigating and will update here.

Issues sending texts through Breeze

Apr <var data-var='date'>18</var>, <var data-var='time'>14:07</var> PDT Resolved - We have identified that the issue is related to an error with a third party service provider. This has been solved and we'll continue to monitor page response times and performance through the weekend. Apr <var data-var='date'>18</var>, <var data-var='time'>13:52</var> PDT Monitoring - We're seeing significant improvement, however our team is continuing to monitor. Apr <var data-var='date'>18</var>, <var data-var='time'>13:29</var> PDT Investigating - We are investigating an issue where pages are being slow to load in Breeze.

Slowness in loading pages in Breeze

Apr <var data-var='date'>17</var>, <var data-var='time'>20:07</var> PDT Resolved - Our teams have confirmed that this is resolved and reminders scheduled to send are being queued now. If for some reason you see that your reminders have not sent as expected in the next 8 hours, it is safe to manually send. Thank you for allowing us to serve you, and we're sorry for the troubles caused. Apr <var data-var='date'>17</var>, <var data-var='time'>19:49</var> PDT Monitoring - Our teams have released a fix and we're seeing that volunteer reminders are sending through as expected now. Apr <var data-var='date'>17</var>, <var data-var='time'>19:16</var> PDT Identified - We've identified the cause of the issue and are working on the resolution. Apr <var data-var='date'>17</var>, <var data-var='time'>17:41</var> PDT Update - While our teams are continuing to investigate this, we are also reviewing the options to resend volunteer reminders that should have sent yesterday or today. Apr <var data-var='date'>17</var>, <var data-var='time'>16:30</var> PDT Investigating - Our various teams are currently investigating reports of volunteer reminders not being sent at the end of this week. We will be sharing additional updates here.

Issues with Automated Volunteer Reminders

Apr <var data-var='date'>11</var>, <var data-var='time'>00:06</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>21:06</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>21:05</var> PDT Scheduled - The planned maintenance is continuing for Breeze.

Database Maintenance

Apr <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>08:16</var> PDT Scheduled - There will be a planned Breeze maintenance happening next Thursday, April 10th at 7:00pm Pacific Time, lasting for up to two hours. This maintenance window will allow our Engineering teams to perform important database updates to ensure it continues to serve your church well. Here’s what to expect during maintenance: -You will not be able to access your Breeze account -Emails and/or text messages scheduled to send during the maintenance window will send after completion -Online Giving will not process, and attempts will result in an error Maintenance window in different time zones Pacific Daylight Time (UTC -7): Thursday, April 10, 7:00PM-9:00PM Eastern Daylight Time (UTC -4): Thursday, April 10, 10:00PM-12:00AM Universal Coordinated Time (UTC): Friday, April 11, 2:00AM-4:00AM London (UTC +1): Friday, April 11, 3:00AM-5:00AM Singapore (UTC +8): Friday, April 11, 10:00AM-12:00PM Tokyo (UTC+9): Friday, April 11, 11:00AM-1:00PM Australian Eastern Standard Time (UTC +10): Friday, April 11, 12:00PM-2:00PM No action is required from you. To enhance the reliability and performance of our services for your church, we're performing scheduled system updates and have chosen a time that will cause the least disruption to our customers.

Is BreezeChMS down?

BreezeChMS status is DEGRADED

Components with issues

Lastest published events

Slow loading pages if you have background checks through MinistrySafe enabled

Issues accessing Breeze Accounts

Issues with Texts not sending through as expected

BreezeChMS Services, Components and Regions

Recent BreezeChMS events

Slow loading pages if you have background checks through MinistrySafe enabled

Issues accessing Breeze Accounts

Issues with Texts not sending through as expected

URLs redirecting to breezechms.com

SMS Messages are Delayed

Breeze Giving customers were charged a stripe_fee

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Is BreezeChMS down?

BreezeChMS status is DEGRADED

Components with issues

Lastest published events

Slow loading pages if you have background checks through MinistrySafe enabled

Issues accessing Breeze Accounts

Issues with Texts not sending through as expected

BreezeChMS Services, Components and Regions

Recent BreezeChMS events

Slow loading pages if you have background checks through MinistrySafe enabled

Issues accessing Breeze Accounts

Issues with Texts not sending through as expected

URLs redirecting to breezechms.com

SMS Messages are Delayed

Breeze Giving customers were charged a stripe_fee

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!