Sep <var data-var='date'>28</var>, <var data-var='time'>12:14</var> EDT Resolved - This incident has been resolved. Earlier today, some users experienced login failures via Google Single Sign-On (SSO), affecting a subset of school and district accounts. Our engineering team identified the underlying cause and deployed a fix, which has been verified as restoring normal access. Google SSO login is functioning normally. We apologize for any inconvenience this may have caused. Sep <var data-var='date'>28</var>, <var data-var='time'>10:20</var> EDT Investigating - We are currently investigating an issue causing login failures for some users signing in via Google Single Sign-On (SSO). This is affecting a subset of school and district accounts. Our engineering team is actively working to identify the cause, and we will post an update as soon as we have more information.

Google SSO Login Issues

Jul <var data-var='date'>20</var>, <var data-var='time'>16:49</var> EDT Resolved - The fix has been applied and we've confirmed that account creation, account status, and activity saving/syncing are functioning normally. All affected functionality is back to normal. Thank you for your patience while we resolved this. Jul <var data-var='date'>20</var>, <var data-var='time'>14:10</var> EDT Investigating - We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress. We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal. We'll post an update once the fix is complete and confirmed resolved.

Degraded Performance — Scheduled Fix in Progress

May <var data-var='date'>18</var>, <var data-var='time'>09:02</var> EDT Resolved - test complete May <var data-var='date'>18</var>, <var data-var='time'>09:01</var> EDT Investigating - this is a test

testing

May <var data-var='date'>12</var>, <var data-var='time'>14:14</var> EDT Resolved - We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption. May <var data-var='date'>12</var>, <var data-var='time'>14:11</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>11:56</var> EDT Investigating - We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

Site Performance Degradation and Intermittent Unavailability

May <var data-var='date'>12</var>, <var data-var='time'>11:04</var> EDT Resolved - BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption. May <var data-var='date'>12</var>, <var data-var='time'>10:50</var> EDT Update - We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>10:12</var> EDT Investigating - We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

Content and Activity Loading Degradation

Apr <var data-var='date'>15</var>, <var data-var='time'>14:10</var> EDT Resolved - The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this. Apr <var data-var='date'>15</var>, <var data-var='time'>14:09</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>15</var>, <var data-var='time'>13:51</var> EDT Investigating - We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

Service Degradation – Intermittent Availability Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>19:45</var> EDT Resolved - As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>16:03</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>16:02</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>15:36</var> EDT Monitoring - As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed. Oct <var data-var='date'>20</var>, <var data-var='time'>09:44</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>20</var>, <var data-var='time'>09:44</var> EDT Investigating - We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

Partial Service Disruption – AWS Infrastructure Issue

Mar <var data-var='date'>10</var>, <var data-var='time'>11:55</var> EDT Resolved - Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you! Mar <var data-var='date'>10</var>, <var data-var='time'>10:55</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>09:36</var> EDT Update - We will provide updates as we work toward a resolution. Mar <var data-var='date'>10</var>, <var data-var='time'>09:35</var> EDT Investigating - Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

BrainPOP Service Disruption Across all Sites – Our team is working on a fix

Jul <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>16:33</var> EDT Scheduled - BrainPOP sites and apps will be down for approximately 4 hours on Sunday, July 7 starting ~1am ET.

Site maintenance for a major upgrade!

Jul <var data-var='date'> 2</var>, <var data-var='time'>13:29</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> EDT Identified - A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> EDT Update - We are continuing to investigate this issue with our provider. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:55</var> EDT Investigating - Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

504 Errors playing movies in some regions

May <var data-var='date'>20</var>, <var data-var='time'>14:02</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>13:22</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>11:21</var> EDT Investigating - We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

LTI Login Errors

Jan <var data-var='date'>11</var>, <var data-var='time'>18:45</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>11</var>, <var data-var='time'>17:56</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>10</var>, <var data-var='time'>10:30</var> EST Investigating - Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

404 Errors playing some movies

Aug <var data-var='date'>17</var>, <var data-var='time'>10:46</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>10:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>10:14</var> EDT Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Site slowness and errors

Nov <var data-var='date'>28</var>, <var data-var='time'>11:01</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>10:35</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>28</var>, <var data-var='time'>09:28</var> EST Identified - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Site Slowness

Jul <var data-var='date'>31</var>, <var data-var='time'>20:06</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>20:02</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>20:00</var> EDT Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

Site slowness and 504 errors

Jul <var data-var='date'>19</var>, <var data-var='time'>17:25</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>17:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>19</var>, <var data-var='time'>16:28</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>15:30</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>19</var>, <var data-var='time'>14:15</var> EDT Investigating - We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

Store Checkout Issues

Jan <var data-var='date'>12</var>, <var data-var='time'>14:29</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>14:01</var> EST Identified - Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Site Issues

Dec <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>15:02</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> EST Identified - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Site Performance Issues

Nov <var data-var='date'>19</var>, <var data-var='time'>13:45</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>13:38</var> EST Monitoring - Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor. Nov <var data-var='date'>19</var>, <var data-var='time'>13:21</var> EST Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Oct <var data-var='date'>17</var>, <var data-var='time'>08:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>09:34</var> EDT Scheduled - BrainPOP sites will be unavailable for scheduled maintenance on Saturday, October 17 from approximately 5:00 - 8:00 am EDT.

Scheduled Maintenance October 17, 2020

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:10</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:49</var> EDT Update - We are continuing to monitor for any further issues, but site service has been restored. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:41</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:01</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> EDT Update - We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> EDT Identified - Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>07:41</var> EDT Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:11</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:07</var> EDT Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Sep <var data-var='date'> 2</var>, <var data-var='time'>16:36</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:21</var> EDT Identified - We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:33</var> EDT Investigating - Some users may be experiencing connection failed errors, or other issues loading parts of our sites.

Intermittent Site Loading Issues and 503 Errors

Aug <var data-var='date'>21</var>, <var data-var='time'>16:59</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>16:08</var> EDT Monitoring - Users should be seeing improvement loading our sites and playing the movies. We're still actively monitoring for outstanding issues. Aug <var data-var='date'>21</var>, <var data-var='time'>15:42</var> EDT Update - Users should be seeing improvement on issues loading our sites. We are still monitoring issues with our provider's Video Streaming Service, causing issues playing our movies. Aug <var data-var='date'>21</var>, <var data-var='time'>14:49</var> EDT Identified - We have identified this issue with our CDN provider, causing some users to encounter 504 errors or slowness loading our sites. Aug <var data-var='date'>21</var>, <var data-var='time'>14:15</var> EDT Investigating - Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it! Thank you for your patience!

Jul <var data-var='date'>25</var>, <var data-var='time'>04:01</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>19:34</var> EDT Scheduled - Our sites will be unavailable for scheduled maintenance on Saturday, July 25 beginning at 2:00 am EDT for approximately 2 hours.

Is BrainPOP down?

BrainPOP status is UP

Lastest published events

Google SSO Login Issues

Degraded Performance — Scheduled Fix in Progress

testing

BrainPOP Services, Components and Regions

Recent BrainPOP events

Google SSO Login Issues

Degraded Performance — Scheduled Fix in Progress

testing

Site Performance Degradation and Intermittent Unavailability

Content and Activity Loading Degradation

Service Degradation – Intermittent Availability Issues