Apr <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PDT Resolved - Between 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

[Minor] Customers may have experienced issues using Public API

Apr <var data-var='date'> 3</var>, <var data-var='time'>01:09</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Sign services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Apr <var data-var='date'> 2</var>, <var data-var='time'>23:27</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Apr <var data-var='date'> 2</var>, <var data-var='time'>21:04</var> PDT Investigating - We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.

[Critical] Issues with Box Sign

Mar <var data-var='date'>25</var>, <var data-var='time'>10:00</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Mar <var data-var='date'>25</var>, <var data-var='time'>09:26</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.Mar <var data-var='date'>25</var>, <var data-var='time'>07:54</var> PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>07:23</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>06:24</var> PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>05:43</var> PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>05:07</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>04:21</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>03:44</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>03:11</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>02:40</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>02:07</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>01:33</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>00:59</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>00:31</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>00:01</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>24</var>, <var data-var='time'>23:32</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>24</var>, <var data-var='time'>22:52</var> PDT Investigating - Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

[Critical] Issue with Box Shuttle

Mar <var data-var='date'>25</var>, <var data-var='time'>07:03</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Mar <var data-var='date'>25</var>, <var data-var='time'>06:36</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.Mar <var data-var='date'>25</var>, <var data-var='time'>05:23</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Mar <var data-var='date'>25</var>, <var data-var='time'>04:44</var> PDT Investigating - Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.

[Major] Issues to access Admin Console dashboard

Mar <var data-var='date'>19</var>, <var data-var='time'>22:08</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Mar <var data-var='date'>19</var>, <var data-var='time'>21:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>21:14</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>21:13</var> PDT Investigating - We are continuing to investigate this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>20:59</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>19</var>, <var data-var='time'>20:37</var> PDT Investigating - We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.

[Major] Issues with Logins, Folder and File Preview, and Shared Links

Mar <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT Resolved - Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

[Medium] Customers may experience issues previewing files

Mar <var data-var='date'> 9</var>, <var data-var='time'>18:14</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>18:13</var> PDT Update - After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Mar <var data-var='date'> 9</var>, <var data-var='time'>18:05</var> PDT Monitoring - A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in. Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.Mar <var data-var='date'> 9</var>, <var data-var='time'>17:34</var> PDT Identified - We have identified the cause of the issue. Our team is now actively working on implementing a solution.Mar <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> PDT Investigating - Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts. We are working to identify the cause and will provide another update as soon as more information is available.

[Minor] Issue affecting Logins

Mar <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>18</var>, <var data-var='time'>02:22</var> PST Scheduled - Starting on Sunday, March 1st at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

Scheduled Resiliency Test Maintenance

Feb <var data-var='date'>27</var>, <var data-var='time'>15:51</var> PST Resolved - After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Feb <var data-var='date'>27</var>, <var data-var='time'>14:58</var> PST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>27</var>, <var data-var='time'>13:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>27</var>, <var data-var='time'>13:15</var> PST Update - Box continues to investigate reports of Captcha errors issues with FTP and SFTP logins.Feb <var data-var='date'>27</var>, <var data-var='time'>12:02</var> PST Investigating - We are investigating an ongoing issue affecting FTP and SFTP logins. We will provide more information as soon as it is available.

[Medium] Increased FTP 530 Captcha errors

Feb <var data-var='date'>25</var>, <var data-var='time'>06:16</var> PST Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Feb <var data-var='date'>25</var>, <var data-var='time'>05:58</var> PST Update - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.Feb <var data-var='date'>25</var>, <var data-var='time'>05:45</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.Feb <var data-var='date'>25</var>, <var data-var='time'>05:00</var> PST Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

[Medium] Customers may experience issues with Uploads and Downloads for the UK zone

Feb <var data-var='date'>24</var>, <var data-var='time'>16:15</var> PST Resolved - After further monitoring, this incident is now considered resolved. Box API has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Feb <var data-var='date'>24</var>, <var data-var='time'>16:02</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box API. We are continuing to monitor for any additional impact.Feb <var data-var='date'>24</var>, <var data-var='time'>15:42</var> PST Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>15:32</var> PST Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>15:32</var> PST Identified - Our team is investigating an issue with Box API and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

[Critical] Issue with Box API

Feb <var data-var='date'>24</var>, <var data-var='time'>08:07</var> PST Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Feb <var data-var='date'>24</var>, <var data-var='time'>06:59</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.

[Critical] Issues with Multiple Box Services

Feb <var data-var='date'>20</var>, <var data-var='time'>12:37</var> PST Resolved - This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbtFeb <var data-var='date'>20</var>, <var data-var='time'>11:30</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.Feb <var data-var='date'>20</var>, <var data-var='time'>11:14</var> PST Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.comFeb <var data-var='date'>20</var>, <var data-var='time'>11:11</var> PST Investigating - Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.

[Minor] User May Encounter Issues Accessing Marketing Page box.com

Feb <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>11:09</var> PST Scheduled - Starting on Saturday, February 14th at 11:00 PM PST until Sunday, February 15th at 1:00 AM PST, Box will be conducting maintenance on Box Sign. Box Sign will be unavailable during this maintenance window. Existing Box Sign data will not be affected. After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

Box Sign Scheduled Maintenance

Jan <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PST Resolved - From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Critical] Issues with Logins, Notes and API

Jan <var data-var='date'> 7</var>, <var data-var='time'>18:37</var> PST Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Jan <var data-var='date'> 7</var>, <var data-var='time'>18:13</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.Jan <var data-var='date'> 7</var>, <var data-var='time'>18:05</var> PST Identified - The problem has been identified, and we are observing a trend towards recovery.Jan <var data-var='date'> 7</var>, <var data-var='time'>17:58</var> PST Update - We are continuing to investigate this issue.Jan <var data-var='date'> 7</var>, <var data-var='time'>17:39</var> PST Investigating - We are investigating an ongoing issue affecting Login, Public API, Uploads, Downloads and Box Notes. We will provide more information as soon as it is available.

Jan <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> PST Resolved - From approximately 05:30 AM to 02:30 PM US Pacific time, we observed an issue impacting Enterprise Reporting. Customers that attempted to run a report or had a scheduled report during this window may not have the report generated. Reports run during this window should be run again if they have not appeared as expected. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Medium] Issue with Enterprise Reporting

Dec <var data-var='date'>17</var>, <var data-var='time'>16:45</var> PST Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Dec <var data-var='date'>17</var>, <var data-var='time'>16:39</var> PST Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Dec <var data-var='date'>17</var>, <var data-var='time'>16:21</var> PST Investigating - We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.

[Major] Issues with Box Sign

Dec <var data-var='date'>16</var>, <var data-var='time'>20:31</var> PST Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.Dec <var data-var='date'>16</var>, <var data-var='time'>19:42</var> PST Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.Dec <var data-var='date'>16</var>, <var data-var='time'>19:17</var> PST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>16</var>, <var data-var='time'>18:36</var> PST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>16</var>, <var data-var='time'>17:42</var> PST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>16</var>, <var data-var='time'>17:19</var> PST Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Dec <var data-var='date'>16</var>, <var data-var='time'>16:57</var> PST Investigating - We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.

[Critical] Issues with multiple Box services

Dec <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>12</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:41</var> PST Scheduled - Starting on Friday, December 12th, 2025 Box will perform a minor update to our Single Sign On (SSO) cluster. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 8:00 PM Pacific Standard Time. During this window, we expect the Box Admin Console SSO Certificate Manager to be briefly unavailable. We do not anticipate any other adverse user impact to SSO logins or services from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

SSO Scheduled Maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>02:30</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>22</var>, <var data-var='time'>23:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>18</var>, <var data-var='time'>13:51</var> PST Scheduled - Starting on Saturday, November 22nd at 11:30 PM PST until Sunday, November 23rd 2:30 AM PST, Box will be conducting limited Resiliency Testing. Though no service impact is expected, this activity may result in short, intermittent service degradations such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.

Nov <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> PST Scheduled - Starting on Friday, November 14th, 2025 Box will perform a minor update to our Single Sign On (SSO) cluster. The maintenance will begin at 6:00 PM Pacific Standard Time and is expected to complete by 9:00 PM Pacific Standard Time. During this window, we expect the Box Admin Console SSO Certificate Manager to be briefly unavailable. We do not anticipate any other adverse user impact to SSO logins or services from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Nov <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PST Resolved - From approximately 5:00 PM to 5:14 PM US Pacific time, we observed an issue impacting Box Web Application and Public APIs. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct <var data-var='date'>29</var>, <var data-var='time'>23:51</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Oct <var data-var='date'>29</var>, <var data-var='time'>23:16</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.Oct <var data-var='date'>29</var>, <var data-var='time'>22:50</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Oct <var data-var='date'>29</var>, <var data-var='time'>22:36</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>29</var>, <var data-var='time'>22:29</var> PDT Investigating - We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.

[Major] Issues with Downloads, Preview, Box Notes and Box Sign

Oct <var data-var='date'>20</var>, <var data-var='time'>03:08</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.Oct <var data-var='date'>20</var>, <var data-var='time'>02:40</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.Oct <var data-var='date'>20</var>, <var data-var='time'>02:30</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>02:01</var> PDT Investigating - Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.

Is Box down?

Box status is UP

Lastest published events

[Minor] Customers may have experienced issues using Public API

[Critical] Issues with Box Sign

[Critical] Issue with Box Shuttle

Box Services, Components and Regions

Recent Box events

[Minor] Customers may have experienced issues using Public API

[Critical] Issues with Box Sign

[Critical] Issue with Box Shuttle

[Major] Issues to access Admin Console dashboard

[Major] Issues with Logins, Folder and File Preview, and Shared Links

[Medium] Customers may experience issues previewing files

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Is Box down?

Box status is UP

Lastest published events

[Minor] Customers may have experienced issues using Public API

[Critical] Issues with Box Sign

[Critical] Issue with Box Shuttle

Box Services, Components and Regions

Recent Box events

[Minor] Customers may have experienced issues using Public API

[Critical] Issues with Box Sign

[Critical] Issue with Box Shuttle

[Major] Issues to access Admin Console dashboard

[Major] Issues with Logins, Folder and File Preview, and Shared Links

[Medium] Customers may experience issues previewing files

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!