Oct <var data-var='date'> 5</var>, <var data-var='time'>07:09</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:58</var> PDT Identified - We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected. These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero. Oct <var data-var='date'> 2</var>, <var data-var='time'>03:03</var> PDT Monitoring - Recovery work remains in progress. We will provide our next update when the status changes. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:28</var> PDT Update - We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:44</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:26</var> PDT Update - Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes. Oct <var data-var='date'> 1</var>, <var data-var='time'>04:13</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Oct <var data-var='date'> 1</var>, <var data-var='time'>02:11</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Oct <var data-var='date'> 1</var>, <var data-var='time'>00:11</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>21:03</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>17:02</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>15:17</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>14:23</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>13:47</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>12:51</var> PDT Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>11:53</var> PDT Update - Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery. Sep <var data-var='date'>30</var>, <var data-var='time'>11:08</var> PDT Monitoring - We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

[Medium] Issue with multiple reports

Oct <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> PDT Resolved - From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Medium] Issue with File Requests

Sep <var data-var='date'>29</var>, <var data-var='time'>08:30</var> PDT Resolved - From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

Sep <var data-var='date'>28</var>, <var data-var='time'>03:31</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Sep <var data-var='date'>28</var>, <var data-var='time'>03:04</var> PDT Investigating - Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.

[Medium] Issues with Box Notes

Sep <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>01:11</var> PDT Scheduled - Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM PDT and is expected to complete by 1 AM PDT. Box Sign may be briefly unavailable. Existing Box Sign data will not be affected. After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Box Sign Scheduled Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>20:03</var> PDT Resolved - This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:16</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:10</var> PDT Investigating - Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.

[Minor] Issue with Admin Reporting

Aug <var data-var='date'>28</var>, <var data-var='time'>03:00</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Aug <var data-var='date'>28</var>, <var data-var='time'>02:44</var> PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs access via Shared Link. The underlying cause of the issue has been identified and efforts are underway to restore stability. Aug <var data-var='date'>28</var>, <var data-var='time'>01:20</var> PDT Investigating - We are investigating an ongoing issue affecting Box Hubs shared links. Users may face issues with accessing Box Hubs using Shared Links. We will provide more information as soon as it is available.

[Medium] Issues with Box Hubs Shared Links

Aug <var data-var='date'>25</var>, <var data-var='time'>00:37</var> PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>25</var>, <var data-var='time'>00:13</var> PDT Monitoring - We are continuing to monitor for any additional impact. Aug <var data-var='date'>25</var>, <var data-var='time'>00:07</var> PDT Identified - Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact. Aug <var data-var='date'>24</var>, <var data-var='time'>23:53</var> PDT Investigating - Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

[Critical] Issue with Downloads

Aug <var data-var='date'>24</var>, <var data-var='time'>15:03</var> PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>24</var>, <var data-var='time'>14:29</var> PDT Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>24</var>, <var data-var='time'>14:29</var> PDT Monitoring - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available. Aug <var data-var='date'>24</var>, <var data-var='time'>14:29</var> PDT Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>24</var>, <var data-var='time'>14:26</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Aug <var data-var='date'>24</var>, <var data-var='time'>14:21</var> PDT Investigating - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

[Medium] Issue with Uploads

Aug <var data-var='date'>24</var>, <var data-var='time'>10:30</var> PDT Resolved - From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Minor] Issue with Logins & Files Page

Aug <var data-var='date'>19</var>, <var data-var='time'>18:44</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>19</var>, <var data-var='time'>18:30</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>19</var>, <var data-var='time'>17:44</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>17:31</var> PDT Investigating - Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.

[Medium] Issue with Microsoft Office Integration and Box Edit

Aug <var data-var='date'>19</var>, <var data-var='time'>15:00</var> PDT Resolved - Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

[Medium] Issues with Multiple Box Services

Aug <var data-var='date'>19</var>, <var data-var='time'>05:03</var> PDT Resolved - After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>19</var>, <var data-var='time'>04:57</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>19</var>, <var data-var='time'>04:38</var> PDT Investigating - Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.

[Minor] Issues with All Files Page

Aug <var data-var='date'> 6</var>, <var data-var='time'>22:16</var> PDT Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'> 6</var>, <var data-var='time'>22:02</var> PDT Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>21:06</var> PDT Update - Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:34</var> PDT Update - Our team is continuing to investigate the issue. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> PDT Investigating - Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.

[Medium] Issues affecting multiple Box services

Aug <var data-var='date'> 4</var>, <var data-var='time'>13:44</var> PDT Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> PDT Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.

[Medium] Issues with Uploads and Downloads

Jul <var data-var='date'>31</var>, <var data-var='time'>04:30</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'>31</var>, <var data-var='time'>04:16</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact. Jul <var data-var='date'>31</var>, <var data-var='time'>04:09</var> PDT Investigating - Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

[Medium] Issues with Box Shuttle Standalone

Jul <var data-var='date'>27</var>, <var data-var='time'>21:57</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>27</var>, <var data-var='time'>21:22</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact. Jul <var data-var='date'>27</var>, <var data-var='time'>21:02</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>20:08</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'>27</var>, <var data-var='time'>19:58</var> PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

[Minor] Issues with Uploads

Jul <var data-var='date'>23</var>, <var data-var='time'>07:30</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>23</var>, <var data-var='time'>07:26</var> PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability. Jul <var data-var='date'>23</var>, <var data-var='time'>07:14</var> PDT Investigating - We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

[Medium] Issues with Box Hubs

Jul <var data-var='date'>23</var>, <var data-var='time'>04:42</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>23</var>, <var data-var='time'>04:05</var> PDT Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests. Jul <var data-var='date'>23</var>, <var data-var='time'>02:45</var> PDT Investigating - We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available. Users of this service may face delays in metadata updates while attempting to upload files using File Request.

[Medium] Issues with File Requests

Jul <var data-var='date'>16</var>, <var data-var='time'>14:48</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality. Jul <var data-var='date'>16</var>, <var data-var='time'>14:47</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit. Jul <var data-var='date'>16</var>, <var data-var='time'>14:45</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. Jul <var data-var='date'>16</var>, <var data-var='time'>14:30</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>14:30</var> PDT Investigating - Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.

[Medium] Issues with Box Edit and Microsoft Office Online

Jul <var data-var='date'>14</var>, <var data-var='time'>23:43</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'>14</var>, <var data-var='time'>23:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>21:50</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'>14</var>, <var data-var='time'>21:14</var> PDT Investigating - We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

[Medium] Issues with Box Relay

Jul <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:01</var> PDT Update - Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>08:07</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>07:42</var> PDT Update - Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available. Jul <var data-var='date'> 7</var>, <var data-var='time'>07:11</var> PDT Investigating - Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Jun <var data-var='date'>25</var>, <var data-var='time'>14:47</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact. Jun <var data-var='date'>25</var>, <var data-var='time'>12:59</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>12:50</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jun <var data-var='date'>25</var>, <var data-var='time'>12:29</var> PDT Investigating - Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

[Medium] Issues with Zip Downloads

Jun <var data-var='date'>24</var>, <var data-var='time'>05:33</var> PDT Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun <var data-var='date'>24</var>, <var data-var='time'>05:18</var> PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Jun <var data-var='date'>17</var>, <var data-var='time'>13:28</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun <var data-var='date'>17</var>, <var data-var='time'>12:44</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact. Jun <var data-var='date'>17</var>, <var data-var='time'>12:34</var> PDT Investigating - Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.

Is Box down?

Box status is UP

Lastest published events

[Medium] Issue with multiple reports

[Medium] Issue with File Requests

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

Box Services, Components and Regions

Recent Box events

[Medium] Issue with multiple reports

[Medium] Issue with File Requests

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

[Medium] Issues with Box Notes

Box Sign Scheduled Maintenance

[Minor] Issue with Admin Reporting