Aug <var data-var='date'>21</var>, <var data-var='time'>02:45</var> PDT Resolved - From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Minor] Issues with Box Notes

Aug <var data-var='date'>19</var>, <var data-var='time'>18:44</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>19</var>, <var data-var='time'>18:30</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>19</var>, <var data-var='time'>17:44</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>17:31</var> PDT Investigating - Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.

[Medium] Issue with Microsoft Office Integration and Box Edit

Aug <var data-var='date'>19</var>, <var data-var='time'>15:00</var> PDT Resolved - Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

[Medium] Issues with Multiple Box Services

Aug <var data-var='date'>19</var>, <var data-var='time'>05:03</var> PDT Resolved - After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'>19</var>, <var data-var='time'>04:57</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact. Aug <var data-var='date'>19</var>, <var data-var='time'>04:38</var> PDT Investigating - Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.

[Minor] Issues with All Files Page

Aug <var data-var='date'> 6</var>, <var data-var='time'>22:16</var> PDT Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'> 6</var>, <var data-var='time'>22:02</var> PDT Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>21:06</var> PDT Update - Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:34</var> PDT Update - Our team is continuing to investigate the issue. We will provide additional information as it becomes available. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> PDT Investigating - Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.

[Medium] Issues affecting multiple Box services

Aug <var data-var='date'> 4</var>, <var data-var='time'>13:44</var> PDT Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> PDT Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.

[Medium] Issues with Uploads and Downloads

Jul <var data-var='date'>31</var>, <var data-var='time'>04:30</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'>31</var>, <var data-var='time'>04:16</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact. Jul <var data-var='date'>31</var>, <var data-var='time'>04:09</var> PDT Investigating - Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

[Medium] Issues with Box Shuttle Standalone

Jul <var data-var='date'>27</var>, <var data-var='time'>21:57</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>27</var>, <var data-var='time'>21:22</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact. Jul <var data-var='date'>27</var>, <var data-var='time'>21:02</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>20:08</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'>27</var>, <var data-var='time'>19:58</var> PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

[Minor] Issues with Uploads

Jul <var data-var='date'>23</var>, <var data-var='time'>07:30</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>23</var>, <var data-var='time'>07:26</var> PDT Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability. Jul <var data-var='date'>23</var>, <var data-var='time'>07:14</var> PDT Investigating - We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

[Medium] Issues with Box Hubs

Jul <var data-var='date'>23</var>, <var data-var='time'>04:42</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jul <var data-var='date'>23</var>, <var data-var='time'>04:05</var> PDT Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests. Jul <var data-var='date'>23</var>, <var data-var='time'>02:45</var> PDT Investigating - We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available. Users of this service may face delays in metadata updates while attempting to upload files using File Request.

[Medium] Issues with File Requests

Jul <var data-var='date'>16</var>, <var data-var='time'>14:48</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality. Jul <var data-var='date'>16</var>, <var data-var='time'>14:47</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit. Jul <var data-var='date'>16</var>, <var data-var='time'>14:45</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. Jul <var data-var='date'>16</var>, <var data-var='time'>14:30</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>14:30</var> PDT Investigating - Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.

[Medium] Issues with Box Edit and Microsoft Office Online

Jul <var data-var='date'>14</var>, <var data-var='time'>23:43</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'>14</var>, <var data-var='time'>23:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>21:50</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'>14</var>, <var data-var='time'>21:14</var> PDT Investigating - We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

[Medium] Issues with Box Relay

Jul <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:01</var> PDT Update - Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>08:07</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jul <var data-var='date'> 7</var>, <var data-var='time'>07:42</var> PDT Update - Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available. Jul <var data-var='date'> 7</var>, <var data-var='time'>07:11</var> PDT Investigating - Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

Jun <var data-var='date'>25</var>, <var data-var='time'>14:47</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun <var data-var='date'>25</var>, <var data-var='time'>13:29</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact. Jun <var data-var='date'>25</var>, <var data-var='time'>12:59</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>12:50</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Jun <var data-var='date'>25</var>, <var data-var='time'>12:29</var> PDT Investigating - Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

[Medium] Issues with Zip Downloads

Jun <var data-var='date'>24</var>, <var data-var='time'>05:33</var> PDT Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun <var data-var='date'>24</var>, <var data-var='time'>05:18</var> PDT Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Jun <var data-var='date'>17</var>, <var data-var='time'>13:28</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Jun <var data-var='date'>17</var>, <var data-var='time'>12:44</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact. Jun <var data-var='date'>17</var>, <var data-var='time'>12:34</var> PDT Investigating - Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.

[Medium] Issue with Multiple Box Services

Jun <var data-var='date'>10</var>, <var data-var='time'>19:01</var> PDT Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Jun <var data-var='date'>10</var>, <var data-var='time'>18:41</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact. Jun <var data-var='date'>10</var>, <var data-var='time'>17:34</var> PDT Identified - Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jun <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> PDT Resolved - From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Critical] Issues with Multiple Box Services

May <var data-var='date'>31</var>, <var data-var='time'>19:25</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May <var data-var='date'>31</var>, <var data-var='time'>18:49</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact. May <var data-var='date'>31</var>, <var data-var='time'>18:16</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May <var data-var='date'>31</var>, <var data-var='time'>17:58</var> PDT Investigating - We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.

[Medium] Issues with Box AI

May <var data-var='date'>22</var>, <var data-var='time'>02:18</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. May <var data-var='date'>22</var>, <var data-var='time'>02:15</var> PDT Monitoring - We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed May <var data-var='date'>22</var>, <var data-var='time'>01:46</var> PDT Investigating - Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.

[Medium] Issues with Box Drive

May <var data-var='date'>14</var>, <var data-var='time'>12:30</var> PDT Resolved - Between 2:31am and 4:45pm PDT on May 14, 2026 we observed an issue impacting streaming Enterprise Events API . Our systems detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

[Medium] Degradation of Enterprise Events API

May <var data-var='date'> 6</var>, <var data-var='time'>20:07</var> PDT Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com. May <var data-var='date'> 6</var>, <var data-var='time'>19:32</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact. May <var data-var='date'> 6</var>, <var data-var='time'>19:12</var> PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. May <var data-var='date'> 6</var>, <var data-var='time'>18:20</var> PDT Investigating - We are investigating an ongoing issue affecting browsing folders, collections, Box AI, Classifications, and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.

Apr <var data-var='date'>27</var>, <var data-var='time'>12:11</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Apr <var data-var='date'>27</var>, <var data-var='time'>11:17</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact. Apr <var data-var='date'>27</var>, <var data-var='time'>10:52</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>27</var>, <var data-var='time'>10:51</var> PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Apr <var data-var='date'>27</var>, <var data-var='time'>10:37</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>27</var>, <var data-var='time'>10:36</var> PDT Investigating - Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.

[Medium] Issues with Box Search

Apr <var data-var='date'> 3</var>, <var data-var='time'>01:09</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Sign services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. Apr <var data-var='date'> 2</var>, <var data-var='time'>23:27</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Apr <var data-var='date'> 2</var>, <var data-var='time'>21:04</var> PDT Investigating - We are investigating an ongoing issue affecting Box Sign. We will provide more information as soon as it is available.

[Critical] Issues with Box Sign

Mar <var data-var='date'>25</var>, <var data-var='time'>10:00</var> PDT Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. Mar <var data-var='date'>25</var>, <var data-var='time'>09:26</var> PDT Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact. Mar <var data-var='date'>25</var>, <var data-var='time'>07:54</var> PDT Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Mar <var data-var='date'>25</var>, <var data-var='time'>07:23</var> PDT Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available. Mar <var data-var='date'>25</var>, <var data-var='time'>06:24</var> PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available. Mar <var data-var='date'>25</var>, <var data-var='time'>05:43</var> PDT Update - We are continuing to investigate this issue. We will provide additional updates as they become available. Mar <var data-var='date'>25</var>, <var data-var='time'>05:07</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>04:21</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>03:44</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>03:11</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>02:40</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>02:07</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>01:33</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>00:59</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>00:31</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>25</var>, <var data-var='time'>00:01</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>23:32</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>22:52</var> PDT Investigating - Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Is Box down?

Box status is UP

Lastest published events

[Minor] Issues with Box Notes

[Medium] Issue with Microsoft Office Integration and Box Edit

[Medium] Issues with Multiple Box Services

Box Services, Components and Regions

Recent Box events

[Minor] Issues with Box Notes

[Medium] Issue with Microsoft Office Integration and Box Edit

[Medium] Issues with Multiple Box Services

[Minor] Issues with All Files Page

[Medium] Issues affecting multiple Box services

[Medium] Issues with Uploads and Downloads