Feb <var data-var='date'>24</var>, <var data-var='time'>13:22</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>23:11</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>17</var>, <var data-var='time'>08:05</var> CET Update - We have identified the potential fix. We are currently implementing it. Feb <var data-var='date'>13</var>, <var data-var='time'>15:39</var> CET Identified - We are currently identifying issues in the deep catch_all verification of Google Workspace hosted email addresses... currently, Bouncer is returning risks-low_deliverability status for all catch_all email addresses hosted on Google Workspace.

Deep catch-all verification for Google Workspace hosted email addresses

Feb <var data-var='date'>12</var>, <var data-var='time'>19:21</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>17:25</var> CET Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>12</var>, <var data-var='time'>17:24</var> CET Monitoring - A fix has been implemented and we are monitoring the performance of the system. Feb <var data-var='date'>12</var>, <var data-var='time'>16:59</var> CET Identified - We have identified the issue, we are implementing the fix. Feb <var data-var='date'>12</var>, <var data-var='time'>16:31</var> CET Investigating - We are currently identifying issues in the deep catch_all verification of Office365 hosted email addresses... currently, Bouncer is returning risks-low_deliverability status for all catch_all email addresses hosted on Office365.

Deep catch-all verification issues for Office365 hosted email addresses

Jan <var data-var='date'>30</var>, <var data-var='time'>13:15</var> CET Resolved - This incident has been resolved Jan <var data-var='date'>30</var>, <var data-var='time'>08:30</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>30</var>, <var data-var='time'>08:30</var> CET Monitoring - A fix has been implemented and we are monitoring the performance of the system. Jan <var data-var='date'>30</var>, <var data-var='time'>01:09</var> CET Update - We have found the fix, and we will implement the changes early in the morning. We will update you whne we deploy them on production and start monitoring. Jan <var data-var='date'>29</var>, <var data-var='time'>20:38</var> CET Update - We are continuing the work to identify the fix of the issue. Jan <var data-var='date'>29</var>, <var data-var='time'>15:39</var> CET Identified - Bouncer is experiencing problems with verifying Yahoo/AOL/Verizon email addresses. Currently Boucner returns risky-low_deliverability to most of the verifications, as Yahoo is set-up as catch_all, and our deep verification of catch_all for Yahoo is malfunctioning. We are investigating the options for the fixes.

Problems with verifying Yahoo email addresses

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:52</var> CEST Resolved - Hello, The incident has been finally resolved. All previously affected services (both App and BouncerShield) are up and running. Thank you so much for your patience, and we are very sorry for the inconvenience! Kind Regardd Radek Apr <var data-var='date'> 1</var>, <var data-var='time'>14:17</var> CEST Update - We have identified that while Bouncer App works fine, Bouncer Shield is not working properly. We are waiting for the AWS team to help. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:33</var> CEST Monitoring - We have implemented a temporary solution, and the application is again available to the users. We are monitoring the situation. We are very sorry for the inconvenience! Apr <var data-var='date'> 1</var>, <var data-var='time'>11:22</var> CEST Update - While waiting for AWS, we are exploring a temporary solution to enable the Bouncer App. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:19</var> CEST Update - We are waiting for the AWS support team to investigate the issue. We will keep you updated. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:01</var> CEST Investigating - Bouncer's App is unavailable due to AWS issue. We are working with AWS Team to get it resolved as soon as possible. No other services are affected.

Bouncer Web App unavailable

Mar <var data-var='date'>31</var>, <var data-var='time'>23:00</var> CEST Resolved - Bouncer App started to experience the issues at 21:02 UTC. Due to that, the App was not available to not logged-in users. The issue was caused by AWS mistake. At 00:00 UTC, the issue has been resolved with the assistance of the AWS support team. We are currently monitoring the performance of the application. We are very sorry for the inconvenience!

Bouncer Web Application not accessible

Jun <var data-var='date'> 6</var>, <var data-var='time'>12:30</var> CEST Resolved - Bouncer was experiencing interim issues for SingleEmail verification within an app, and for API. Some customers integrated with API might have experienced 503 and 504 status codes for some API requests.

Inerim processing issues for API and SingleEmail verification

Dec <var data-var='date'>14</var>, <var data-var='time'>15:39</var> CET Resolved - System is fully operational. Both when it comes to coverage and the performance. Dec <var data-var='date'> 6</var>, <var data-var='time'>11:19</var> CET Update - Our product department is still resolving the root problem and determining why Spamhaus is blocking our IPs. Still, the good news is we have managed to restore the full operational efficiency of the system, so currently, Bouncer is able to verify emails of all providers. If you hit any issues, please let us know: support@usebouncer.com Dec <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> CET Update - Our team has been working hard to solve the issue. Situation is stabilised, however system’s capacity is still reduced. Dec <var data-var='date'> 4</var>, <var data-var='time'>09:37</var> CET Identified - Part of our infrastructure is unable to verify certain types of email addresses. Because of that higher than normal percentage of results with "unknown" status will be returned, and overall system throughput will be lower until this issue is resolved.

Limited capabilities to verify certain types of email addresses

Dec <var data-var='date'> 5</var>, <var data-var='time'>15:11</var> CET Resolved - Issue has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> CET Monitoring - The system and API are stable now. The root cause has been identified. An issue with the DNS resolving library was causing one of the services to crash. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> CET Investigating - We are going through temporary problems with API stability, which may result in verification errors. The entire team is working on a solution as soon as possible. We will keep you updated on the progress.

System and API stability issue

Jul <var data-var='date'>27</var>, <var data-var='time'>08:50</var> CEST Resolved - This incident has been fully resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>01:28</var> CEST Monitoring - Root cause has been found and eliminated. Our team will continue to monitor situation and take steps to prevent such events in the future. DNS misconfiguration caused unusually high load on our API which in turn caused it's failures. This problem has been fixed. Jul <var data-var='date'>27</var>, <var data-var='time'>01:10</var> CEST Investigating - From 6PM UTC Bouncer's API rest endpoints returned response 503 Service Unavailable for most of the requests. Results were also affected returning higher % of unknown statuses during that time. Our team is investigating the issue.

API unavailable and higher % of unknown results

Apr <var data-var='date'>14</var>, <var data-var='time'>14:00</var> CEST Resolved - From 2:15 to 2:39PM CEST Bouncer's services returned response 503 Service Unavailable for requests related to list processing and toxicity check. Incident was cause by configuration error of used development framework which caused unavailability of services responsible of list processing.

Unavailable CSV list processing and Toxicity API

Apr <var data-var='date'>13</var>, <var data-var='time'>17:00</var> CEST Resolved - From 5:15 to 5:17PM CEST Bouncer's API and APP rest endpoints returned response 503 Service Unavailable for most of the requests. Incident was cause by configuration error of used development framework which caused unavailability of authentication/authorisation infrastructure.

API and some APP actions partially unavailable

Dec <var data-var='date'>19</var>, <var data-var='time'>13:30</var> CET Resolved - From 12:59 to 1:30PM Bouncer's API returned response 503 Service Unavailable for approximately half of the requests during that time. Incident was cause by configuration error and steps have been taken to prevent similar situations. In cases like this due to our distributed architecture retry on request with status code 503 would most likely be processed without error.

API partially unavailable

Dec <var data-var='date'>13</var>, <var data-var='time'>21:30</var> CET Resolved - Certificate of our vendor BlackBox expired which caused errors when uploading files to Toxicity Check functionality.

Is Bouncer down?

Bouncer status is UP

Lastest published events

Deep catch-all verification for Google Workspace hosted email addresses

Deep catch-all verification issues for Office365 hosted email addresses

Problems with verifying Yahoo email addresses

Bouncer Services, Components and Regions

Recent Bouncer events

Deep catch-all verification for Google Workspace hosted email addresses

Deep catch-all verification issues for Office365 hosted email addresses

Problems with verifying Yahoo email addresses

Bouncer Web App unavailable

Bouncer Web Application not accessible

Inerim processing issues for API and SingleEmail verification