Apr <var data-var='date'>17</var>, <var data-var='time'>11:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>10:57</var> EDT Monitoring - Timeout rates have returned to normal levels. We are continuing to monitor the situation to ensure stability is maintained. Apr <var data-var='date'>17</var>, <var data-var='time'>10:18</var> EDT Investigating - We are seeing elevated rate of timeouts on Botpress Tables which can prevent some operations from succeeding. We are currently looking into it.

Degraded performance on Botpress Tables

Mar <var data-var='date'>31</var>, <var data-var='time'>10:54</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:18</var> EDT Monitoring - Our system has stabilized. We are continuing to monitor to ensure it remains stable. Mar <var data-var='date'>31</var>, <var data-var='time'>10:09</var> EDT Identified - We are seeing an elevated rate of errors with our authentication service that might impact bots and other Botpress apps. We are looking into it.

Authentication service degradation

Mar <var data-var='date'>27</var>, <var data-var='time'>11:50</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>11:44</var> EDT Monitoring - Our system has stabilized and we are still monitoring. Mar <var data-var='date'>27</var>, <var data-var='time'>11:29</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>27</var>, <var data-var='time'>11:27</var> EDT Identified - We are seeing an elevated rate of errors with our authentication service that might impact bots and other Botpress apps. We are already seeing an improvement but we are still investigating.

Feb <var data-var='date'>27</var>, <var data-var='time'>14:11</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>14:02</var> EST Monitoring - A fix has been implemented and we are seeing services available again. We will continue to monitor. Feb <var data-var='date'>27</var>, <var data-var='time'>13:58</var> EST Identified - The Botpress platform and bots are not accessible right now. We are looking into it.

Botpress platform and bots not available

Feb <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> EST Monitoring - We are seeing latencies and timeouts going back to normal levels. We are still monitoring the situation. Feb <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> EST Investigating - We are currently seeing slowness and timeouts when trying to load the webchat interface. Our team is looking into it.

Webchat slowness and timeouts

Jan <var data-var='date'>28</var>, <var data-var='time'>17:19</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>17:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>16:54</var> EST Investigating - We are currently seeing problems with our authentification service preventing customers from using the Botpress Dashboard and Studio. We are currently looking into it. Take note that the published bots are working properly.

Studio and Dashboard are currently not working

Dec <var data-var='date'>17</var>, <var data-var='time'>17:30</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>17:30</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'>17</var>, <var data-var='time'>17:11</var> EST Investigating - We are currently investigating this issue.

Issues loading the dashboard

Nov <var data-var='date'>20</var>, <var data-var='time'>11:28</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>11:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>11:12</var> EST Investigating - We are receiving reports of the webchat not loading on websites. The team is looking into it.

Webchat isn't loading

Nov <var data-var='date'>18</var>, <var data-var='time'>10:31</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:45</var> EST Monitoring - Our 3rd party provider has implemented a fix and our website is accessible again. We are monitoring the situation to see if things remain stable. Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EST Identified - The Botpress website, including the documentation, is currently unavailable because of an outage at one of our 3rd party providers. We are waiting for updates on their end and we will update the status here accordingly. Thank you for your patience.

Botpress.com is unavailable

Oct <var data-var='date'>24</var>, <var data-var='time'>14:34</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>10:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>24</var>, <var data-var='time'>10:10</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>09:47</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>08:45</var> EDT Identified - We’re currently investigating an issue causing slower-than-usual processing times for scheduled events. Some automated or scheduled actions may take longer to complete than expected. Our team has identified the issue and is working on a fix. We’ll post updates here as soon as we have more information.

Degraded Performance in Scheduled Events

Oct <var data-var='date'>21</var>, <var data-var='time'>08:28</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:54</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>16:12</var> EDT Update - Our app is now back online and functioning again. Some features may still be slower than usual as AWS continues to recover, but overall service has been restored. We’ll keep monitoring closely to ensure full stability. Thank you for your continued patience throughout this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> EDT Update - We’re starting to see signs of progress as AWS continues to recover, but most of our features remain affected at this time. Our team is monitoring the situation closely and will share updates as recovery continues. Thank you for your continued patience as AWS works to fully resolve the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>14:26</var> EDT Update - AWS is making progress toward resolving their outage, but our services are still affected. We’re monitoring the situation closely and will share another update once we see recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>13:20</var> EDT Update - AWS has just shared an update indicating that they are still facing issues with key services that Botpress depends on. As a result, our platform continues to be affected. We continue to closely monitor the situation and waiting for improvements on AWS's side so we can restore full service. Thanks again for your enduring patience. Oct <var data-var='date'>20</var>, <var data-var='time'>12:21</var> EDT Update - AWS has taken mitigation steps for the ongoing outage, but our services remain impacted at this time. We are closely monitoring their progress and will share updates as soon as we observe recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>11:42</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>11:42</var> EDT Update - We are still experiencing disruptions due to the ongoing AWS outage. Our team is actively monitoring the situation, and we will provide further updates as soon as we observe improvements on our end. Oct <var data-var='date'>20</var>, <var data-var='time'>09:35</var> EDT Update - After seeing some improvement our platform is still impacted by the AWS outage. We are working on implementing mitigation measures to restore our services. Thank you for your continuing patience. Oct <var data-var='date'>20</var>, <var data-var='time'>06:03</var> EDT Update - Services are showing signs of recovery, though some delays and errors may still occur while the issue is fully resolved. Our platform is stabilizing, and we’ll continue to monitor until everything is fully restored. Oct <var data-var='date'>20</var>, <var data-var='time'>05:25</var> EDT Monitoring - AWS has identified the cause of the issue and implemented fixes. We continue to monitor the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>03:15</var> EDT Identified - We're currently experiencing downtime across multiple services due to a major outage with Amazon Web Services (AWS), which affects key parts of our infrastructure. We’re actively monitoring the situation and service will be restored as soon as the upstream issue is resolved.

Service disruption

Oct <var data-var='date'>15</var>, <var data-var='time'>16:21</var> EDT Resolved - A fix has been implemented and this incident has been resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>15:43</var> EDT Investigating - We are currently investigating the issue.

Elevated errors on webchat integration

Aug <var data-var='date'>19</var>, <var data-var='time'>12:57</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>12:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>11:12</var> EDT Investigating - We are currently investigating this issue.

Degraded Performance for File Indexing

Aug <var data-var='date'>19</var>, <var data-var='time'>09:38</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>14:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>09:42</var> EDT Identified - We are seeing elevated errors on our file API and knowledge base feature. We have identified the issue and we are working on a fix.

Elevated errors on file api & knowledge bases

Aug <var data-var='date'> 8</var>, <var data-var='time'>08:21</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:22</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> EDT Investigating - We are currently investigating this issue.

Elevated API Errors

Aug <var data-var='date'> 1</var>, <var data-var='time'>13:58</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>12:41</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> EDT Investigating - We are seeing elevated errors and increased latency on our API.

Degraded performance

Jun <var data-var='date'> 6</var>, <var data-var='time'>17:36</var> EDT Resolved - Our analytics, bot issue, and log features are operational. A migration caused a slowdown in the database, preventing the API from responding to requests before timing out. Jun <var data-var='date'> 6</var>, <var data-var='time'>16:40</var> EDT Identified - We are experiencing a service disruption for our analytics, bot issue, and log feature. The problem has been identified and is being worked on. This isn't impacting any bots.

Elevated errors on analytics & bot issue

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:05</var> EDT Resolved - The incident has been resolved. A fix has been implemented and we are monitoring the results.

Elevated errors on the file api endpoints

May <var data-var='date'>28</var>, <var data-var='time'>16:57</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>16:38</var> EDT Update - The issue mostly does not affect bots in production. It prevents bots from being published or republished. May <var data-var='date'>28</var>, <var data-var='time'>16:23</var> EDT Investigating - We are currently investigating this issue.

Integration outage causing downtime

May <var data-var='date'> 5</var>, <var data-var='time'>19:37</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>19:27</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>18:53</var> EDT Investigating - We are currently investigating this issue.

Elevated errors on integration endpoints

Mar <var data-var='date'>20</var>, <var data-var='time'>14:06</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>01:02</var> EDT Monitoring - We have identified the cause of the issue as a connectivity problem from the database cluster where the bot tables are hosted and we have remediated the problem. Queries to bot tables are now working again and we'll be monitoring them to make sure the issue is fully resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>01:01</var> EDT Update - We have identified the cause of the issue as a connectivity problem from the database cluster where the bot tables are hosted and we have remediated the problem. Queries to bot tables are now working again and we'll be monitoring them to make sure the issue is fully resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>00:08</var> EDT Investigating - We are currently having connectivity issues when accessing bot tables, so any bot nodes that access bot tables are currently experiencing downtime. We're investigating the issue and will provide an update as soon as possible.

Bot tables outage

Jan <var data-var='date'>29</var>, <var data-var='time'>11:37</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>11:19</var> EST Investigating - We are currently investigating this issue.

Degraded performance - Botpress Tables

Dec <var data-var='date'>12</var>, <var data-var='time'>01:30</var> EST Resolved - OpenAI has reported the incident as resolved as of 1:23am EST. Dec <var data-var='date'>11</var>, <var data-var='time'>19:21</var> EST Monitoring - OpenAI is having an outage with their API which affects Botpress bots using an OpenAI LLM model. OpenAI is actively investigating and fixing the issue. Please refer to their status page for detailed updates on the progress: https://status.openai.com/incidents/ctrsv3lwd797 https://status.openai.com/

OpenAI service disruption

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:31</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Investigating - We are currently investigating an issue with the WhatsApp integration.

WhatsApp service disruption

Sep <var data-var='date'>16</var>, <var data-var='time'>12:52</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>11:42</var> EDT Investigating - We are currently investigating the issue. Files are taking longer than usual to upload in the Studio.

Is Botpress down?

Botpress status is UP

Lastest published events

Degraded performance on Botpress Tables

Authentication service degradation

Authentication service degradation

Botpress Services, Components and Regions

Recent Botpress events

Degraded performance on Botpress Tables

Authentication service degradation

Authentication service degradation

Botpress platform and bots not available

Webchat slowness and timeouts

Studio and Dashboard are currently not working

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Is Botpress down?

Botpress status is UP

Lastest published events

Degraded performance on Botpress Tables

Authentication service degradation

Authentication service degradation

Botpress Services, Components and Regions

Recent Botpress events

Degraded performance on Botpress Tables

Authentication service degradation

Authentication service degradation

Botpress platform and bots not available

Webchat slowness and timeouts

Studio and Dashboard are currently not working

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!