Aug <var data-var='date'>31</var>, <var data-var='time'>14:37</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>14:36</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Aug <var data-var='date'>30</var>, <var data-var='time'>11:28</var> EDT Completed - The planned maintenance has been completed successfully. Aug <var data-var='date'>30</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>12:28</var> EDT Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 10:00am EST until approximately 2:00pm EST on Saturday, August 30.

Botkeeper Planned Maintenance

May <var data-var='date'>27</var>, <var data-var='time'>16:56</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>12:29</var> EDT Monitoring - The issue has been resolved with the vendor. We are continuing to monitor to ensure the system has fully recovered. May <var data-var='date'>27</var>, <var data-var='time'>10:14</var> EDT Identified - Users are reporting issues logging in to the Botkeeper platform. A critical vendor integration is experiencing technical issues, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as the vendor reaches a resolution.

Botkeeper Platform Login Issues

Jan <var data-var='date'>26</var>, <var data-var='time'>05:39</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>13:38</var> EST Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 8:00am EST until approximately 11:00am EST on Saturday, January 25.

Jan <var data-var='date'> 6</var>, <var data-var='time'>14:13</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EST Monitoring - Finicity has implemented a fix and is validating the resolution. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:36</var> EST Identified - Finicity has identified the root cause of the issue and is working to implement a fix. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:30</var> EST Investigating - A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.

SmartConnect Finicity Platform Issue

Dec <var data-var='date'>13</var>, <var data-var='time'>05:24</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>22:48</var> EST Monitoring - AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again. Dec <var data-var='date'>12</var>, <var data-var='time'>22:07</var> EST Identified - Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue. Dec <var data-var='date'>12</var>, <var data-var='time'>21:09</var> EST Investigating - Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.

Nov <var data-var='date'>10</var>, <var data-var='time'>21:51</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>20:44</var> EST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>10</var>, <var data-var='time'>18:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:23</var> EST Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 6:00pm EST until approximately 7:00pm EST on Sunday, November 10.

Jun <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>22:33</var> EDT Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 10:00am EST until approximately 1:00pm EST on Saturday, June 1.

Apr <var data-var='date'>27</var>, <var data-var='time'>12:51</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>12:08</var> EDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>12:51</var> EDT Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 10:00am EST until approximately 1:00pm EST on Saturday, April 27.

Apr <var data-var='date'>17</var>, <var data-var='time'>17:34</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>14:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>11:02</var> EDT Investigating - Some customers have reported delays in transactions syncing from accounts in Smart Connect. Our team is investigating the issue and hopes to have a resolution shortly.

Smart Connect Transaction Sync Delays Reported

Mar <var data-var='date'>23</var>, <var data-var='time'>10:51</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>13:10</var> EDT Scheduled - Botkeeper's systems will be undergoing planned maintenance and may be intermittently unavailable from 10:00am EST until approximately 12:00pm EST on Saturday, March 23.

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:50</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:04</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>26</var>, <var data-var='time'>15:20</var> EDT Scheduled - The Botkeeper Operating System will be undergoing planned maintenance and may be intermittently unavailable from 11:00am EST until approximately 2:00pm EST on Saturday, October 7.

Aug <var data-var='date'>19</var>, <var data-var='time'>12:13</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>08:19</var> EDT Scheduled - The Botkeeper Operating System will be undergoing planned maintenance and may be intermittently unavailable during this time.

Botkeeper Operating System Planned Maintenance

Jun <var data-var='date'>13</var>, <var data-var='time'>21:11</var> EDT Resolved - This incident has been fully resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>16:59</var> EDT Monitoring - Amazon Web Services has restored services, and our Platform is now operational. We are continuing to monitor this incident closely with AWS Support until they determine it has been fully resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>15:21</var> EDT Investigating - Amazon Web Services, our hosting provider, is currently experiencing degraded performance with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as AWS reaches a resolution.

Platform Availability Issues

May <var data-var='date'>27</var>, <var data-var='time'>16:03</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>15:48</var> EDT Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>27</var>, <var data-var='time'>14:16</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>14:13</var> EDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>25</var>, <var data-var='time'>14:17</var> EDT Scheduled - The Botkeeper Operating System will be undergoing planned maintenance and may be intermittently unavailable during this time.

Feb <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> EST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Legacy Production Maintenance

Aug <var data-var='date'> 1</var>, <var data-var='time'>11:39</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>11:23</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>04:34</var> EDT Investigating - Some Services within the Legacy Portal are Currently Unavailable. We are currently investigating the issue.

Legacy Portal Service Availability

Jul <var data-var='date'>26</var>, <var data-var='time'>01:40</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>21:55</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul <var data-var='date'>26</var>, <var data-var='time'>01:35</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>21:54</var> EDT Investigating - The Partner Platform and associated features are currently unavailable. We are applying a fix to the affected infrastructure and hope to restore all services shortly.

Jul <var data-var='date'>18</var>, <var data-var='time'>21:32</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>17:20</var> EDT Monitoring - The issue has been resolved and we are monitoring the results. Jul <var data-var='date'>18</var>, <var data-var='time'>15:30</var> EDT Investigating - Users have reported intermittent issues accessing the Legacy Partner Portal. We are currently investigating the issue.

Legacy Partner Portal Issues

Jul <var data-var='date'>14</var>, <var data-var='time'>15:58</var> EDT Resolved - This incident has been resolved Jul <var data-var='date'>14</var>, <var data-var='time'>08:11</var> EDT Identified - The issue has been identified and only impacts a subset of users. A fix is being implemented. Jul <var data-var='date'>13</var>, <var data-var='time'>20:22</var> EDT Investigating - Statements are currently unavailable in SmartConnect in the Legacy Portal. We are actively investigating the issue.

SmartConnect - Statements Unavailable in Legacy Portal

Jul <var data-var='date'>10</var>, <var data-var='time'>11:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>04:50</var> EDT Update - We're experiencing an elevated level of API errors and are currently looking into the issue. Jul <var data-var='date'>10</var>, <var data-var='time'>04:49</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul <var data-var='date'>10</var>, <var data-var='time'>11:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>04:40</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul <var data-var='date'>10</var>, <var data-var='time'>04:41</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>04:41</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul <var data-var='date'> 2</var>, <var data-var='time'>13:17</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>11:01</var> EDT Scheduled - We will be undergoing some schedule maintenance during this time. Connections may be intermittent.

Is Botkeeper down?

Botkeeper status is UP

Lastest published events

Elevated API Errors

Botkeeper Planned Maintenance

Botkeeper Platform Login Issues

Botkeeper Services, Components and Regions

Recent Botkeeper events

Elevated API Errors

Botkeeper Planned Maintenance

Botkeeper Platform Login Issues

Botkeeper Planned Maintenance

SmartConnect Finicity Platform Issue

Botkeeper Platform Login Issues