Apr <var data-var='date'>22</var>, <var data-var='time'>07:37</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>07:29</var> CEST Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>15:02</var> CEST Scheduled - We'll be performing maintenance to Booqable. During the maintenance, Boogable will run in read-only mode; you can still access all of your data but won't be able to make changes. Your customers can browse the products in your online store but can't perform certain actions during the maintenance window. During the maintenance window, the APl and integrations with 3rd-party applications will not be available.

Database maintenance

Nov <var data-var='date'>18</var>, <var data-var='time'>18:56</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>16:29</var> CET Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>12:57</var> CET Update - Cloudflare has acknowledge issues in their global network are investigating them. You can follow the Cloudflare status at: https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>12:55</var> CET Investigating - We’re currently experiencing service disruptions caused by a Cloudflare outage. This may affect access to Booqable for some customers, particularly in certain regions. Our team is monitoring the situation and will update this page as soon as we know more. Your data is safe.

Partial service outage — underlying infrastructure issue

Oct <var data-var='date'>21</var>, <var data-var='time'>16:21</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>17:17</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>16:59</var> CEST Identified - The main Booqable application is currently unavailable due to a widespread outage affecting our main hosting provider — Heroku. We’re monitoring Heroku’s status closely and will restore full access as soon as their services are back online.

Main Booqable Application Unavailable Due to Heroku Outage

Oct <var data-var='date'>21</var>, <var data-var='time'>16:21</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>21:16</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>19:03</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:03</var> CEST Identified - We are currently experiencing issues with domain resolution due to an AWS outage. While our application itself continues to operate normally, online stores using custom domains may be temporarily unavailable. We’re monitoring the situation closely and will provide updates as soon as the issue is resolved.

Partial Domain Resolution Disruption Due to AWS Outage

Jul <var data-var='date'>14</var>, <var data-var='time'>17:14</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>14:58</var> CEST Investigating - We are currently investigating degraded performance affecting the web platform.

Degraded Performance

Jul <var data-var='date'>11</var>, <var data-var='time'>17:09</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>16:57</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>11</var>, <var data-var='time'>15:24</var> CEST Investigating - We are currently investigating degraded performance affecting the web platform.

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:16</var> CEST Identified - We are currently experiencing an issue that is preventing emails from being sent from our application. Our team has identified the root cause and is actively working on implementing a fix. We will provide updates as progress is made. Thank you for your patience.

Email delivery disruption

Apr <var data-var='date'>24</var>, <var data-var='time'>17:13</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>17:09</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>16:55</var> CEST Investigating - We're currently investigating an issue causing slower than normal performance. Our team is working to identify and resolve the root cause. Thank you for your patience.

Performance Degradation

Apr <var data-var='date'>18</var>, <var data-var='time'>13:27</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>12:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>18</var>, <var data-var='time'>10:55</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>18</var>, <var data-var='time'>10:08</var> CEST Investigating - We are currently investigating an issue affecting document downloads on our platform. Some users may experience failures or delays when attempting to download documents. All other core services remain operational. Our engineering team is actively working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and apologize for the inconvenience.

Document Download Issues

Feb <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:21</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> CET Identified - We are currently experiencing an issue where Booqable embeddable components are not loading properly due to a recent library update. Our team has identified the root cause and is actively working on a fix. We appreciate your patience and will provide further updates as we make progress. Thank you for your understanding.

Embeddable components not loading

Jan <var data-var='date'> 7</var>, <var data-var='time'>21:59</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>20:49</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 7</var>, <var data-var='time'>19:47</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>19:47</var> CET Investigating - We are currently experiencing an issue in our application related to Elasticsearch, which is affecting the ability to search and find items in the inventory.

Missing items in Inventory

Dec <var data-var='date'> 2</var>, <var data-var='time'>16:26</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>16:13</var> CET Monitoring - We identified an issue related to a recent library update. The changes have been rolled back, and we are closely monitoring the situation. Services should return to normal shortly as the servers complete their restart. Thank you for your understanding and patience. Dec <var data-var='date'> 2</var>, <var data-var='time'>16:10</var> CET Investigating - We are actively investigating an issue causing orders to not display as expected. Please rest assured that our database is fully operational, and no data has been lost. Thank you for your patience as we work to resolve this matter promptly.

Missing orders

Nov <var data-var='date'>29</var>, <var data-var='time'>13:22</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>11:09</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>29</var>, <var data-var='time'>10:45</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>29</var>, <var data-var='time'>10:17</var> CET Update - We have identified the root cause of the issue and are pleased to confirm that no data has been lost. Our team is currently in the process of reindexing the search database, which we anticipate will fully resolve the problem. Thank you for your patience as we work diligently to restore full functionality. Nov <var data-var='date'>29</var>, <var data-var='time'>10:11</var> CET Investigating - We are currently experiencing an issue in our application related to Elasticsearch, which is affecting the ability to search and find items in the inventory. Updates will be shared here as we make progress toward resolving the issue.

Elasticsearch outage

Aug <var data-var='date'>29</var>, <var data-var='time'>16:57</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>16:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>29</var>, <var data-var='time'>16:21</var> CEST Investigating - We're currently experiencing performance issues affecting the platform. Our team is working to resolve the problem as quickly as possible.

Degraded performance

Jul <var data-var='date'>28</var>, <var data-var='time'>10:45</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>10:28</var> CEST Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>09:51</var> CEST Scheduled - We'll be performing maintenance to Booqable. During the maintenance, Boogable will run in read-only mode; you can still access all of your data but won't be able to make changes. Your customers can browse the products in your online store but can't perform certain actions during the maintenance window. During the maintenance window, the APl and integrations with 3rd-party applications will not be available.

Database upgrade

Jul <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> CEST Scheduled - We'll be performing maintenance to Booqable. During the maintenance, Booqable will run in read-only mode; you can still access all of your data but won't be able to make changes. Your customers can browse the products in your online store but can't perform certain actions during the maintenance window. During the maintenance window, the API and integrations with 3rd-party applications will not be available.

Maintenance

Jun <var data-var='date'>21</var>, <var data-var='time'>10:01</var> CEST Resolved - Both `booqable.shop` and `booqable.store` are resolving again. The issue has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>13:34</var> CEST Monitoring - The booqable.store domain has been restored. Shops should be coming back online now. Jun <var data-var='date'>20</var>, <var data-var='time'>12:57</var> CEST Identified - We're working with the companies that manage our domains to restore service. Jun <var data-var='date'>20</var>, <var data-var='time'>10:55</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>20</var>, <var data-var='time'>10:49</var> CEST Investigating - Our NS records are not resolving which are in control of our domain registrar. We are working with them to resolve the issue as fast as possible.

Webshops not resolving (.booqable.store)

Jun <var data-var='date'>21</var>, <var data-var='time'>10:00</var> CEST Resolved - Both `booqable.shop` and `booqable.store` are resolving again. The issue has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>10:54</var> CEST Update - The new `booqable.store` domain is now affected by the same problem. We are working with our domain registrar to resolve this as fast as possible. Jun <var data-var='date'>14</var>, <var data-var='time'>08:28</var> CEST Update - All embedded stores and those configured with an A record are now back online. However, stores using a custom domain with a CNAME record remain offline due to issues with the `booqable.shop` domain. After thorough consideration, we have decided to sunset the `booqable.shop` domain and transition all customers with a CNAME record to our `booqable.store` domain. To update your setup, please log in to your domain name provider and change your CNAME record to `custom.booqable.store` instead of `custom.booqable.shop`. Note that it may take some time for it to be fully effective, depending on your provider. Jun <var data-var='date'>13</var>, <var data-var='time'>17:06</var> CEST Monitoring - We see most stores coming online now. If you need your store to come online faster and you are using a CNAME record, point it to `custom.booqable.store` instead of `custom.booqable.shop`. Jun <var data-var='date'>13</var>, <var data-var='time'>16:13</var> CEST Update - We are implementing a temporary patch to fix embedded stores and stores on root domains. Jun <var data-var='date'>13</var>, <var data-var='time'>14:41</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>13:12</var> CEST Identified - Our NS records are not resolving which are in control of our domain registrar. We are working with them to resolve the issue as fast as possible.

Webshops not resolving

Apr <var data-var='date'>22</var>, <var data-var='time'>18:17</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>15:49</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>15:33</var> CEST Investigating - We are currently experiencing a slowdown across our platform, which may impact the performance and responsiveness of our services. Our engineering team has been alerted and is actively investigating the root cause of this performance degradation. We apologize for any inconvenience this may cause and appreciate your patience.

Investigating Performance Degradation

Apr <var data-var='date'>12</var>, <var data-var='time'>18:38</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>17:29</var> CEST Investigating - We are currently investigating this issue.

Application unavailable

Sep <var data-var='date'>11</var>, <var data-var='time'>17:48</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>17:11</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>11</var>, <var data-var='time'>17:11</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> CEST Investigating - We are currently investigating this issue.

Database outage

Jul <var data-var='date'>25</var>, <var data-var='time'>15:01</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>14:09</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>25</var>, <var data-var='time'>14:09</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>25</var>, <var data-var='time'>13:45</var> CEST Investigating - We are currently investigating this issue.

Background processing interrupted

Apr <var data-var='date'>12</var>, <var data-var='time'>20:54</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>18:00</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>12</var>, <var data-var='time'>17:53</var> CEST Identified - The issue has been identified and a fix is being implemented.

Partial outage

Nov <var data-var='date'> 4</var>, <var data-var='time'>20:54</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:48</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:15</var> CET Identified - We have identified the issue and are scaling up our infrastructure. Nov <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> CET Investigating - We are seeing a large increase in requests hitting our database servers. Causing Booqable to have degraded performance.

Jun <var data-var='date'>11</var>, <var data-var='time'>12:39</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>12:05</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>12:01</var> CEST Investigating - We are currently investigating this issue.

Is Booqable down?

Booqable status is UP

Lastest published events

Database maintenance

Partial service outage — underlying infrastructure issue

Main Booqable Application Unavailable Due to Heroku Outage

Booqable Services, Components and Regions

Recent Booqable events

Database maintenance

Partial service outage — underlying infrastructure issue

Main Booqable Application Unavailable Due to Heroku Outage

Partial Domain Resolution Disruption Due to AWS Outage

Degraded Performance

Degraded Performance