Apr <var data-var='date'> 7</var>, <var data-var='time'>10:01</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:57</var> MDT Update - We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:01</var> MDT Investigating - We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.

Degraded Rewards Experience

Mar <var data-var='date'> 6</var>, <var data-var='time'>16:49</var> MST Resolved - Monitoring the situation confirms performance is nominal. Thanks for your patience!Mar <var data-var='date'> 6</var>, <var data-var='time'>10:34</var> MST Monitoring - Performance has stabilized - Our teams will continue to monitor.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:16</var> MST Investigating - We are currently investigating reports of slowness impacting the activity feeds on the Bonusly homepage. Please monitor this thread for updates.

Activity Feed Performance Issue

Mar <var data-var='date'> 2</var>, <var data-var='time'>11:45</var> MST Resolved - We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!Mar <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> MST Monitoring - Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.Mar <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> MST Identified - One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:22</var> MST Investigating - We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating

Rewards Fulfillment Intermittent

Jan <var data-var='date'>30</var>, <var data-var='time'>10:51</var> MST Resolved - Performance continues to be nominal after several hours of monitoring, and we're marking this incident as resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>09:08</var> MST Monitoring - Telemetry across our system indicates nominal performance. We'll monitor the situation to ensure that continues.Jan <var data-var='date'>30</var>, <var data-var='time'>09:02</var> MST Identified - Ok, we've identified the issue as a cluster capacity issue, which is resolvable with scaling. Stay tuned.Jan <var data-var='date'>30</var>, <var data-var='time'>08:11</var> MST Investigating - We're seeing our web app take longer to load than normal. We've noticed cyclical spikes on our DB cluster CPU and are investigating root cause.

Slower than normal

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:25</var> MST Resolved - Our partners have resolved the issue.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:05</var> MST Investigating - Bonusly’s support messaging system, Intercom, is currently experiencing a widespread issue. Some users may be unable to access the Bonusly Support menu from their dashboard or communicate with the Bonusly Support team. We are actively monitoring the situation and will share updates as they become available.

Bonusly Support System Issue

Dec <var data-var='date'>23</var>, <var data-var='time'>19:56</var> MST Resolved - Our fix is now deployed and we're seeing normal volume of successful username/password logins.Dec <var data-var='date'>23</var>, <var data-var='time'>19:40</var> MST Update - The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.Dec <var data-var='date'>23</var>, <var data-var='time'>19:19</var> MST Update - Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.Dec <var data-var='date'>23</var>, <var data-var='time'>18:48</var> MST Identified - We think we identified the issue and are deploying a hotfix. Stay tuned.Dec <var data-var='date'>23</var>, <var data-var='time'>18:43</var> MST Investigating - We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.

Captcha verifications are failing.

Dec <var data-var='date'>19</var>, <var data-var='time'>09:46</var> MST Resolved - This is now resolvedDec <var data-var='date'>19</var>, <var data-var='time'>09:38</var> MST Monitoring - A fix has been implemented and performance is returning to normal. We will continue to monitor and provide another update soon.Dec <var data-var='date'>19</var>, <var data-var='time'>09:06</var> MST Identified - Bonusly is currently experiencing minor performance issues that may result in longer-than-normal load times. Our teams have identified the cause and are implementing a fix.

Performance Issue

Nov <var data-var='date'>21</var>, <var data-var='time'>13:47</var> MST Resolved - This issue has been resolved, Rewards are now accessible.Nov <var data-var='date'>21</var>, <var data-var='time'>13:38</var> MST Investigating - We are currently investigating an issue some users are having when attempting to access the Rewards Catalog. We will provide updates as soon as they become available.

Rewards Catalog Unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>14:02</var> MST Resolved - Service continues to operate as normal. This issue with Cloudfare is now resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>08:03</var> MST Update - The global Cloudflare outage has been resolved, and users are now able to access Bonusly normally. We will continue to monitor the situation closely.Nov <var data-var='date'>18</var>, <var data-var='time'>06:41</var> MST Monitoring - Bonusly is currently experiencing intermittent availability issues due to the CloudFare outage causing widespread issues today. We are actively monitoring the situation and will provide updates here.

Bonusly Availability

Oct <var data-var='date'>29</var>, <var data-var='time'>11:30</var> MDT Resolved - We experienced a temporary performance issue due to an unexpected spike in background job processing. Our engineering team quickly scaled system resources and restored normal performance within minutes. All services are now fully operational and we’re implementing safeguards to prevent a recurrence.

Performance Degradation

Oct <var data-var='date'>20</var>, <var data-var='time'>19:19</var> MDT Resolved - All services using AWS have been restored. The issue is now resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>08:45</var> MDT Monitoring - We’re closely monitoring the current Amazon AWS service disruptions. While several partners are affected, the Bonusly core platform remains operational with only a minor impact on performance. We’ll continue to monitor this situation and will post updates as they become available.

AWS Outage - Bonusly Impact

Sep <var data-var='date'>24</var>, <var data-var='time'>13:16</var> MDT Resolved - This incident has been resolved.Sep <var data-var='date'>24</var>, <var data-var='time'>13:16</var> MDT Update - This issue is now resolved.Sep <var data-var='date'>24</var>, <var data-var='time'>12:31</var> MDT Investigating - We are investigating an issue some users have reported where the login screen does not respond after entering their password. Users who are already signed in can navigate without issue. We will provide updates as soon as they become available.

Login Page Issue

Jun <var data-var='date'>11</var>, <var data-var='time'>07:54</var> MDT Resolved - Service Remains stable. This incident is now closed.Jun <var data-var='date'>10</var>, <var data-var='time'>17:24</var> MDT Monitoring - Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally. We are currently monitoring to ensure stable service remains.

Jun <var data-var='date'>10</var>, <var data-var='time'>16:57</var> MDT Resolved - Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally.Jun <var data-var='date'>10</var>, <var data-var='time'>15:05</var> MDT Update - Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.Jun <var data-var='date'>10</var>, <var data-var='time'>13:06</var> MDT Update - Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.Jun <var data-var='date'>10</var>, <var data-var='time'>10:28</var> MDT Update - Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.Jun <var data-var='date'>10</var>, <var data-var='time'>08:51</var> MDT Identified - Our third-party vendor, Heroku, is experiencing global service issues that are affecting thousands of platforms, including the Bonusly Platform. Heroku continues to investigate and Bonusly will continue monitoring this situation to provide updates as they become available.Jun <var data-var='date'>10</var>, <var data-var='time'>07:13</var> MDT Investigating - Our third-party vendor, Heroku, is experiencing service issues that are affecting the Bonusly Platform. We have escalated this issue to this team and await service restoration updates. We will post updates here when available.

Bonusly is Unavailable

May <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> MDT Resolved - This incident has been resolved.May <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> MDT Investigating - We are currently investigating an error users are receiving when selecting on categories within the Rewards page. This is a top priority for us. Please subscribe to this page for future updates. Bonusly Support

Rewards Page Error

Apr <var data-var='date'>14</var>, <var data-var='time'>13:52</var> MDT Resolved - This issue is now resolved.Apr <var data-var='date'>14</var>, <var data-var='time'>13:42</var> MDT Investigating - Our teams are actively working to resolve a performance issue with the Participation and Recognition Analytics pages. Please monitor this page for updates as they become available.

Analytics Performance Issue

Apr <var data-var='date'> 2</var>, <var data-var='time'>08:34</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>07:57</var> MDT Investigating - We are currently investigating this issue.

Site Load Time Slow / Timing Out

Mar <var data-var='date'>28</var>, <var data-var='time'>13:23</var> MDT Resolved - The fix has been live and monitored and we are no longer seeing errors.Mar <var data-var='date'>28</var>, <var data-var='time'>12:45</var> MDT Monitoring - A fix has been implemented and the team is monitoring resultsMar <var data-var='date'>28</var>, <var data-var='time'>12:19</var> MDT Identified - The issue has been identified and a fix is currently being implemented.Mar <var data-var='date'>28</var>, <var data-var='time'>12:09</var> MDT Investigating - Engineering has been notified and is currently investigating the issue.

Billing History page and Rewards Catalog Down

Mar <var data-var='date'>26</var>, <var data-var='time'>13:21</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>12:21</var> MDT Investigating - The engineering team is currently investigating the issue.

Rewards Catalog timing out

Mar <var data-var='date'>11</var>, <var data-var='time'>10:45</var> MDT Resolved - A fix has been implemented and this incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>09:48</var> MDT Identified - We are actively working to address a recently reported performance issue, which may result in slowness or errors when accessing Rewards. We apologize for the inconvenience and will share updates on this page as they become available.

Rewards Catalog Latency

Jan <var data-var='date'>31</var>, <var data-var='time'>08:54</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>31</var>, <var data-var='time'>08:37</var> MST Monitoring - A fix has been implemented and we are monitoring results.Jan <var data-var='date'>31</var>, <var data-var='time'>08:28</var> MST Investigating - We are currently investigating Bonusly time outs and website loading times.

Sep <var data-var='date'>18</var>, <var data-var='time'>11:55</var> MDT Resolved - We've confirmed our fix works and the Give recognition box is fully operational.Sep <var data-var='date'>18</var>, <var data-var='time'>10:05</var> MDT Monitoring - We've reverted Bonusly to a known working version. Making sure things are working normally.Sep <var data-var='date'>18</var>, <var data-var='time'>09:54</var> MDT Identified - Picking recipients from the Give recognition box isn't returning a list. We've identified the root cause and are deploying the update. We expect to have this fixed in 30 minutes. Current time is 9:53am MT.

Give Recognition List Outage

May <var data-var='date'>31</var>, <var data-var='time'>17:07</var> MDT Resolved - This incident has been resolved.May <var data-var='date'>31</var>, <var data-var='time'>16:11</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.

Bonusly is performing slowly

May <var data-var='date'>16</var>, <var data-var='time'>14:49</var> MDT Resolved - The system is operating normally.May <var data-var='date'>16</var>, <var data-var='time'>10:05</var> MDT Update - We are continuing to monitor for any further issues.May <var data-var='date'>16</var>, <var data-var='time'>09:46</var> MDT Update - Additional functionality has been restored. We are continuing to monitor performance.May <var data-var='date'>16</var>, <var data-var='time'>08:56</var> MDT Monitoring - The application has been partially restored. We are continuing to monitor and resolve additional issues.May <var data-var='date'>16</var>, <var data-var='time'>03:30</var> MDT Update - We are continuing to investigate this issue.May <var data-var='date'>16</var>, <var data-var='time'>03:30</var> MDT Update - Functionality is restored, although we're keeping an eye on things to make sure they stay performant.May <var data-var='date'>15</var>, <var data-var='time'>17:55</var> MDT Investigating - We are currently investigating this issue.

Bonus.ly Site is Inaccessible

May <var data-var='date'>15</var>, <var data-var='time'>15:41</var> MDT Resolved - This incident has been resolved.May <var data-var='date'>15</var>, <var data-var='time'>13:58</var> MDT Monitoring - A fix has been implemented and we are monitoring for additional issues.May <var data-var='date'>15</var>, <var data-var='time'>13:57</var> MDT Update - We are continuing to investigate this issue.May <var data-var='date'>15</var>, <var data-var='time'>13:01</var> MDT Investigating - We are currently experiencing intermittent loading failures of the Bonus.ly application and APIs.

Is bonusly down?

bonusly status is UP

Lastest published events

Degraded Rewards Experience

Activity Feed Performance Issue

Rewards Fulfillment Intermittent

bonusly Services, Components and Regions

Recent bonusly events

Degraded Rewards Experience

Activity Feed Performance Issue

Rewards Fulfillment Intermittent

Slower than normal

Bonusly Support System Issue

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Is bonusly down?

bonusly status is UP

Lastest published events

Degraded Rewards Experience

Activity Feed Performance Issue

Rewards Fulfillment Intermittent

bonusly Services, Components and Regions

Recent bonusly events

Degraded Rewards Experience

Activity Feed Performance Issue

Rewards Fulfillment Intermittent

Slower than normal

Bonusly Support System Issue

Captcha verifications are failing.

Get your FREE account now,5 monitors included!

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5 monitors included!