Jun <var data-var='date'>11</var>, <var data-var='time'>11:46</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>11:35</var> MDT Monitoring - A fix has been implemented and we are monitoring. Jun <var data-var='date'>11</var>, <var data-var='time'>11:26</var> MDT Investigating - We are currently investigating this issue.

app.bombbomb.com performance impacted

Jun <var data-var='date'> 4</var>, <var data-var='time'>16:43</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:59</var> MDT Investigating - We are currently investigating the issue

Feb <var data-var='date'>14</var>, <var data-var='time'>00:00</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>22:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>11:07</var> MST Scheduled - We're upgrading our caching servers for better performance and security. You may notice brief, intermittent disruptions while the work is underway.

Server Maintenance

Feb <var data-var='date'> 7</var>, <var data-var='time'>23:07</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>10:48</var> MST Scheduled - We're upgrading our caching servers for better performance and security. You may notice brief, intermittent disruptions while the work is underway.

Oct <var data-var='date'>20</var>, <var data-var='time'>14:13</var> MDT Resolved - AWS servers appear to be restored allowing for BombBomb email to be sending successfuly. We will continue to closely monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>10:20</var> MDT Identified - We have confirmed an AWS (Amazon Web Servers) outage is impacting BombBombs email processing infrastructure.

AWS Outage - Impacting Email Delivery

Sep <var data-var='date'>26</var>, <var data-var='time'>11:06</var> MDT Resolved - This incident has been resolved, and our team will continue to monitor. Sep <var data-var='date'>26</var>, <var data-var='time'>10:53</var> MDT Investigating - We are currently investigating an issue impacting features in BombBomb Classic Platform, including sending emails, video recorder, and our BombBomb extensions.

Bombbomb Classic

Jul <var data-var='date'>18</var>, <var data-var='time'>15:24</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>15:03</var> MDT Investigating - Our Engineering team is currently investigating an issue where certain video links generated through integrations or extensions are producing an error.

Certain video links are displaying errors

Dec <var data-var='date'>16</var>, <var data-var='time'>15:13</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>10:06</var> MST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>10:05</var> MST Monitoring - A fix has been implemented for sending, and we are currently monitoring the situation. Dec <var data-var='date'>16</var>, <var data-var='time'>09:47</var> MST Identified - Our teams have identified an issue affecting the ability to send emails from BombBomb servers. We are actively working on this and deploying a fix to resolve the problem.

Email Sending Issue

Nov <var data-var='date'>14</var>, <var data-var='time'>14:42</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>14:04</var> MST Investigating - We are currently investigating an issue within our Advanced Email Composer.

Advanced Composer Issue

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> MDT Monitoring - Service is restored, we are still monitoring. Sep <var data-var='date'> 9</var>, <var data-var='time'>09:50</var> MDT Investigating - We are currently investigating this issue.

Reduced ability to record videos

Aug <var data-var='date'> 8</var>, <var data-var='time'>07:17</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> MDT Monitoring - Our teams have implemented a fix for this issue, and we will be closely monitoring our delivery. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> MDT Investigating - Our team is actively investigating a mail delivery issue with Yahoo.

Email Delivery Issue with Yahoo

Jul <var data-var='date'>23</var>, <var data-var='time'>17:00</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>16:40</var> MDT Investigating - We are investigating an issue that may be causing BombBomb to respond slowly or unresponsively.

Slow or Unresponsive

Dec <var data-var='date'> 5</var>, <var data-var='time'>13:28</var> MST Resolved - This incident has been resolved, and our teams will monitor the functionality closely. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> MST Update - We have released a temporary fix to allow the BombBomb Recorder to work without using Virtual Backgrounds. Our teams are investigating an intervention regarding the use of the BombBomb Screen recorder which appears to be working intermittently. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> MST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:29</var> MST Identified - We have identified the issue causing the BombBomb Recorder not to load is due to an outage with Effects SDK. Our engineering teams are actively working on interventions. As a workaround, our BombBomb mobile app is recording successfully. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:07</var> MST Investigating - We are currently investigating an issue preventing our BombBomb recorder from loading due to an outage.

BombBomb recorder is not loading.

Oct <var data-var='date'>30</var>, <var data-var='time'>14:28</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>14:24</var> MDT Monitoring - Service has been restored, we are monitoring the situation. Oct <var data-var='date'>30</var>, <var data-var='time'>14:21</var> MDT Identified - Our login provider, Auth0 is having an outage, and as a result new logins cannot be performed on BombBomb at this time.

Auth0 login outage

Sep <var data-var='date'>19</var>, <var data-var='time'>14:38</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>14:30</var> MDT Investigating - We are currently investigating an issue impacting our Web Application and causing an outage.

System outage

Jul <var data-var='date'>21</var>, <var data-var='time'>14:52</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>14:33</var> MDT Monitoring - We have implemented the final fixes to this issue and are closely monitoring the situation. Jul <var data-var='date'>19</var>, <var data-var='time'>12:35</var> MDT Update - Multiple fixes have been deployed additional fixes are still being implemented. Jul <var data-var='date'>19</var>, <var data-var='time'>11:09</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>19</var>, <var data-var='time'>10:33</var> MDT Investigating - We are currently investigating the cause of a Google Warning Flag impacting the functionality within the BombBomb platform.

Google Warning Flag Issue

Jul <var data-var='date'>18</var>, <var data-var='time'>09:06</var> MDT Resolved - This issue has been resolved for all users. Jul <var data-var='date'>17</var>, <var data-var='time'>10:26</var> MDT Monitoring - Fix has been pushed to all users experiencing error messages in Google Chrome. We will continue to closely monitor this situation. Jul <var data-var='date'>17</var>, <var data-var='time'>10:24</var> MDT Update - Fix for BombBomb Prompt functionality has been pushed to all users. Jul <var data-var='date'>17</var>, <var data-var='time'>10:11</var> MDT Update - Currently working on a fix for users getting error messages connected to BombBomb Prompt functionality. Jul <var data-var='date'>17</var>, <var data-var='time'>09:52</var> MDT Update - Teams functionality fix has been pushed out to impacted Users. Jul <var data-var='date'>17</var>, <var data-var='time'>09:24</var> MDT Update - A fix has been pushed out which will resolve the majority of impacted users logging in. Teams are aware of the error message is still impacting Teams functionality and Prompt Functionality, actively investigating a fix. Jul <var data-var='date'>17</var>, <var data-var='time'>08:57</var> MDT Identified - Our team has identified the cause of this issue and is pushing out a fix that will resolve the majority of impacted users. Continuing to actively investigate the remaining impacted users. Jul <var data-var='date'>17</var>, <var data-var='time'>08:54</var> MDT Update - Our team has identified the cause of this issue and is pushing out a fix that will resolve the majority of impacted users. Continuing to actively investigate the remaining impacted users. Jul <var data-var='date'>17</var>, <var data-var='time'>08:49</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>08:09</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>08:06</var> MDT Investigating - We are actively investigating an issue affecting some users where Chrome is showing an error when loading our BombBomb application.

Google Chrome is showing an error when loading BombBomb application

Jul <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>11:54</var> MDT Scheduled - We will be applying security upgrades to our database servers. There will be about 5-10 minutes of downtime on each server, during which the application may be unavailable.

Database Maintenance

Jun <var data-var='date'>13</var>, <var data-var='time'>16:31</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>14:52</var> MDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>13</var>, <var data-var='time'>14:41</var> MDT Monitoring - AWS is seeing improvements in their lambda service. On our end we are seeing restored ability to log in and access the app. We will continue testing and monitoring. Jun <var data-var='date'>13</var>, <var data-var='time'>14:20</var> MDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>13:36</var> MDT Update - AWS has indicated that they have identified the cause and are actively working to fix it. Jun <var data-var='date'>13</var>, <var data-var='time'>13:15</var> MDT Update - Video processing will have degraded performance. We are continuing to investigate this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>13:12</var> MDT Investigating - We are investigating issues with our login service. Initial indicators point to a more widespread issue with AWS. Services appear functional if you are already logged in.

Login issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>02:01</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>01:52</var> MDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:21</var> MDT Scheduled - We will be performing database maintenance for 4 hours from Friday, April 7, at midnight (MDT) to Saturday, April 8, at 4am. The application, mobile apps, API's, and integrations will be unavailable during this period. This will be the final maintenance in this sequence.

Database Maintenance (Part 4 of 4)

Apr <var data-var='date'> 1</var>, <var data-var='time'>03:39</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>13:47</var> MDT Scheduled - We will be performing database maintenance for 4 hours from Friday, March 31, at Midnight (MT) to Saturday, April 1, at 4am. The application, mobile apps, API's, and integrations will be unavailable during this period. This is the 3rd of 4 planned maintenance windows.

Database Maintenance (Part 3 of 4)

Mar <var data-var='date'>25</var>, <var data-var='time'>04:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>16:16</var> MDT Scheduled - We will be performing database maintenance for 4 hours from Friday, March 24, at Midnight (MT) to Saturday, March 25, at 4am. The application, mobile apps, API's, and integrations will be unavailable during this period.

Mar <var data-var='date'>11</var>, <var data-var='time'>04:00</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>16:24</var> MST Scheduled - We will be performing database maintenance for 4 hours from Friday, March 10, at Midnight (MT) to Saturday, March 11, at 4am. The application, mobile apps, API's, and integrations will be unavailable during this period.

Feb <var data-var='date'>14</var>, <var data-var='time'>12:02</var> MST Resolved - The tracking feed was temporarily showing empty as we performed a configuration change. This change has been completed and the tracking feed is showing normal again.

Livefire feed temporarily down

Dec <var data-var='date'>19</var>, <var data-var='time'>17:52</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>17:49</var> MST Identified - Our engineers have identified the issue and fully recovered the performance of the web application. Dec <var data-var='date'>19</var>, <var data-var='time'>17:41</var> MST Update - The system reboot has improved the web applications performance for users. Our engineers are currently working to identify the source of the issue. Dec <var data-var='date'>19</var>, <var data-var='time'>17:18</var> MST Update - The system was rebooted to improve the web application performance. Users may continue to see slowness. Dec <var data-var='date'>19</var>, <var data-var='time'>16:58</var> MST Investigating - You may be experiencing temporary slowness and delay in the BombBomb web application. Our engineers are working to resolve this for impacted users.

Is BombBomb down?

BombBomb status is UP

Lastest published events

app.bombbomb.com performance impacted

app.bombbomb.com performance impacted

Server Maintenance

BombBomb Services, Components and Regions

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app.bombbomb.com performance impacted

app.bombbomb.com performance impacted

Server Maintenance

Server Maintenance

AWS Outage - Impacting Email Delivery

Bombbomb Classic