Oct <var data-var='date'> 5</var>, <var data-var='time'>06:04</var> UTC Resolved - Incident is resolved. All Bolt sub-domains continue to be served from both bolt.com and boltapp.com. Refer to https://help.bolt.com for more updates. Oct <var data-var='date'> 5</var>, <var data-var='time'>06:02</var> UTC Update - Incident is resolved. All Bolt sub-domains continue to be served from both bolt.com and boltapp.com. Refer to https://help.bolt.com for more updates. Oct <var data-var='date'> 3</var>, <var data-var='time'>06:21</var> UTC Update - Bolt's API, Checkout, SSO, and other essential services routed through the bolt.com domain appear to be back online and operational. We are monitoring closely. These same services routed through boltapp.com continue to be fully operational. Oct <var data-var='date'> 2</var>, <var data-var='time'>05:46</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>04:22</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>03:57</var> UTC Update - We are experiencing an outage affecting the bolt.com domain. Bolt services loaded from bolt.com, including Checkout, may fail to load. Services on boltapp.com are not affected. A fix is available now: in every Bolt script on your site, change bolt.com to boltapp.com. Your keys, account and settings stay the same. Step-by-step instructions: https://help.boltapp.com/platforms/boltapp-domain-migration/ We are working to restore bolt.com. Both bolt.com and boltapp.com will keep working once it's restored, so you can keep the change. For help making the change, Bolt engineers are available around the clock on Discord: https://discord.com/invite/BSUp9qjtnc Oct <var data-var='date'> 2</var>, <var data-var='time'>03:56</var> UTC Investigating - We are currently investigating this issue.

Outage affecting the bolt.com domain

Jul <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>16:34</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Wednesday July 22nd 2026 between 5:00 - 8:00 am UTC. Within this window, there is no downtime expected.

Backend System Upgrade

Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>22:10</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Thursday April 23th 2026 between 7:00 - 10:00 am UTC. Within this window, there is no downtime expected. If you have any questions or concerns, please reach out to support@bolt.com.

Mar <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>16:16</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Thursday March 19th 2026 between 12:00 - 12:59 UTC. Within this window, there is no downtime expected. If you have any questions or concerns, please reach out to support@bolt.com.

Backend System Upgrade - Thursday March 19th 2026

Mar <var data-var='date'>16</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>12:00</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Monday, March 16th 2026 between 12:00 to 13:00 UTC. Within this window, there is expected to be a period of up to 30 minutes where Bolt checkout will be unavailable. If you have any questions or concerns, please reach out to support@bolt.com.

Mar <var data-var='date'>11</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>18:05</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Wednesday, March 11th 2026 between 10:00 - 10:30 UTC. Within this window, there is expected to be less than 30 seconds of downtime. If you have any questions or concerns, please reach out to support@bolt.com.

Backend System Upgrade - Wednesday March 11th 2026 at 10:00 UTC

Nov <var data-var='date'>21</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>23:28</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance on our payments systems on Friday, November 21st between 9:00 - 9:30 UTC. Within this window, there is expected to be less than 5 minutes where Bolt checkout will have intermittent availability in your production environments. If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Backend System Upgrade - Bolt Production

Apr <var data-var='date'>13</var>, <var data-var='time'>04:15</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, April 13 between 4:00 - 4:15 UTC. Within this window, there is expected to be a period of between 1 to 2 minutes where Bolt checkout will have intermittent availability in your production environments. If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Aug <var data-var='date'> 7</var>, <var data-var='time'>20:47</var> UTC Resolved - This incident is now resolved. Please reach out to our team with any questions or concerns - https://support.bolt.com/. Aug <var data-var='date'> 7</var>, <var data-var='time'>20:17</var> UTC Monitoring - Bolt is now monitoring a major outage that impacted all Bolt services from 7:25 pm - 7:57 pm UTC. Our team has implemented a fix and is seeing all services are recovering. If you have any questions, please reach out to our team at https://support.bolt.com/.

Bolt Services Down - Mitigated

Jun <var data-var='date'> 4</var>, <var data-var='time'>20:15</var> UTC Resolved - We have deployed the fix for this issue. Merchants can now download the June 3rd Bank Transfer statement CSV file. If you have any questions or concerns, reach out at support.bolt.com. Jun <var data-var='date'> 4</var>, <var data-var='time'>20:12</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC Identified - Our team has identified the root cause and will deploy a fix shortly. We will provide an update once the Bank Transfer statement CSV files are available for download in the Merchant Dashboard. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:24</var> UTC Investigating - Bolt is aware of issues with the CSV download for the June 3rd Bank Transfer statement. Our team is investigating, and we will provide an update shortly. If you have any questions or concerns, reach out at support.bolt.com.

June 3rd Bank Transfer Statement Download Issues

May <var data-var='date'>21</var>, <var data-var='time'>14:59</var> UTC Resolved - This issue is now resolved. May <var data-var='date'>21</var>, <var data-var='time'>06:09</var> UTC Identified - Bolt is aware of an issue impacting the third party payment processor, Radial. Merchants using Radial for payments will see failed authorizations. Bolt is monitoring the issue closely. For any questions or concerns, please reach out to Radial directly.

Radial Authorizations Failing

May <var data-var='date'>11</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>18:10</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Saturday, May 11 between 5:00 - 5:15 UTC. Within this window, there is expected to be a period of between 1 to 2 minutes where Bolt checkout will have intermittent availability in your production environments. If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Apr <var data-var='date'> 5</var>, <var data-var='time'>22:38</var> UTC Resolved - The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource should not experience any further issues. If you have any questions or concerns, reach out at support.bolt.com. Apr <var data-var='date'> 5</var>, <var data-var='time'>20:49</var> UTC Monitoring - We are seeing an increase in successful payment authorizations for Cybersource merchants. We will continue to monitor this and will provide another update shortly. If you have any questions or concerns, reach out at support.bolt.com. Apr <var data-var='date'> 5</var>, <var data-var='time'>20:02</var> UTC Identified - Bolt is tracking an issue with one of our payment processing partners, Cybersource. During this period, Bolt merchants using Cybersource to process payments may see authorization failures. We will update this incident as we get more information. If you have any questions or concerns, reach out at support.bolt.com.

Partial Outage for Payment Processor Cybersource

Mar <var data-var='date'>23</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>15:45</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Saturday, March 23 between 5:00 - 5:30 UTC. Within this window, there is expected to be a period of up to 15 minutes where Bolt checkout will be unavailable in your production environments. If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Backend System Upgrade - Bolt  Production

Feb <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC Resolved - A Bolt deployment introduced an error to the Sandbox version of embed.js. This error would have impacted shopper login, credit card validation, and Bolt account-related testing in the sandbox. The issue was introduced on February 27th at 7:01 PM UTC and was resolved on February 28th at 4:42 PM UTC. If you have any questions regarding this issue, please get in touch with the Bolt Support team via the support portal - https://support.bolt.com/.

Issue with Bolt’s embed.js script in Sandbox

Feb <var data-var='date'>21</var>, <var data-var='time'>02:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Tuesday, February 20 between 21:00 - 21:30 ET / 18:00 to 18:30 PT. Within this window, there is expected to be a period of up to 15 minutes where Bolt checkout will be unavailable in your sandbox environments. If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Backend System Upgrade - Bolt Sandboxes

Feb <var data-var='date'>14</var>, <var data-var='time'>23:42</var> UTC Completed - We’re thrilled to announce that Bolt support is now live on our new ticketing system, DevRev! This is a big step forward in streamlining our support processes and enhancing efficiency. Your experience should remain the same when submitting tickets via email and will be enhanced when submitting tickets through our support portal at https://support.bolt.com. If you experience any issues at all, please reach out directly to elec@bolt.com with a short description of the issue you are experiencing. As always, we value you as customers and look forward to the future! Feb <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>21:26</var> UTC Scheduled - Bolt will be updating our ticketing system on Wednesday, February 14th, 2024 beginning at 23:00 UTC. We expect the migration to take around 2 hours to complete. During this time, merchants and shoppers will not have access to Bolt's ticketing system. For any urgent issues, please email urgentsupport@bolt.com. We appreciate your understanding as we work to improve your support experience.

Bolt Support Migration

Jan <var data-var='date'>14</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, January 14th between 7:00 - 7:30 UTC. Within this window, there is expected to be a period of up to 10 minutes where Bolt checkout will be unavailable in your production environments. If you have any questions or concerns, please reach out to merchantsupport@bolt.com and CC your success manager.

Backend System Upgrade - Production Environment

Jan <var data-var='date'> 3</var>, <var data-var='time'>21:37</var> UTC Resolved - Our team confirmed that funding has been successfully initiated for impacted merchants. If you do not see the associated funds deposited into your account by Friday, January 5th please reach out to Bolt’s support team at merchantsupport@bolt.com. Jan <var data-var='date'> 3</var>, <var data-var='time'>16:34</var> UTC Identified - Bolt experienced an issue that will result in delayed funding for Vantiv merchants for the January 1, 2024 bank transfers. Funding for this deposit was initiated successfully today on Wednesday, January 3rd for impacted merchants and you can expect to see funds delivered by Friday, January 5th. For any questions or concerns, please reach out to merchantsupport@bolt.com.

Vantiv Funding Delay

Dec <var data-var='date'>13</var>, <var data-var='time'>21:20</var> UTC Resolved - The issue impacting Bolt's systems is resolved. If you have any questions or concerns, please reach out to merchantsupport@bolt.com. Dec <var data-var='date'>13</var>, <var data-var='time'>18:20</var> UTC Monitoring - Bolt has implemented a fix that has mitigated the issue and will continue to monitor for issues. If you have any questions or concerns, please reach out to support@bolt.com. Dec <var data-var='date'>13</var>, <var data-var='time'>18:15</var> UTC Update - Our team is continuing to develop a fix for the issue impacting Bolt Checkout. We will provide our next update at 1:30pm ET. Dec <var data-var='date'>13</var>, <var data-var='time'>17:15</var> UTC Identified - Bolt is currently experiencing an issue impacting our services. At the moment order placement, login, and other areas are impacted. Our team is engaged and working toward a resolution. We will have another update by 1:15pm ET.

All Merchants - Issue Impacting Bolt

Nov <var data-var='date'>24</var>, <var data-var='time'>22:47</var> UTC Resolved - Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Support at https://support.bolt.com. Nov <var data-var='date'>24</var>, <var data-var='time'>22:00</var> UTC Update - Visa continues to work toward resolution on this issue. We will continue to provide updates as we receive them from Visa. For any questions or concerns, please reach out to Bolt Support at https://support.bolt.com. Nov <var data-var='date'>24</var>, <var data-var='time'>20:57</var> UTC Identified - Bolt has been notified of an issue impacting transaction authorization on the Visa card network. Some transactions may be declined or experience latency when processing. Shoppers may be able to retry their payment to obtain a successful authorization. Visa is working with a third party issuer to identify and resolve the issue. Visa will provide another update at 4:30pm ET.

VISA Card Network - Transaction Authorization Latency

Nov <var data-var='date'>24</var>, <var data-var='time'>18:03</var> UTC Resolved - We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, please reach out to our team at https://support.bolt.com. Nov <var data-var='date'>24</var>, <var data-var='time'>17:38</var> UTC Monitoring - The issue impacting Bolt's ability to process transactions including Route Shipping Insurance is now resolved. We have re-enabled Route for all impacted merchants. Our team will continue to monitor for issues. If you have any questions, please reach out Bolt Support at https://support.bolt.com. Nov <var data-var='date'>24</var>, <var data-var='time'>16:04</var> UTC Identified - Bolt has identified an issue impacting checkout for merchants with Route enabled. We are proactively disabling Route from impacted merchants. We continue to work toward resolution of the issue. If you have any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.

Checkout Errors When Using Route

Nov <var data-var='date'>14</var>, <var data-var='time'>15:03</var> UTC Resolved - There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Errors occurred between 7:08:20 AM - 8:30:03 AM CST. Please reach out to the Bolt Support Team via https://support.bolt.com if you have any questions regarding this incident. Nov <var data-var='date'>14</var>, <var data-var='time'>14:37</var> UTC Monitoring - Transactions are succeeding on the Vantiv Now Worldpay eCommerce platform. Their engineers are continuing to monitor for any issues. Nov <var data-var='date'>14</var>, <var data-var='time'>14:03</var> UTC Identified - Our team is monitoring processing issues related to the Vantiv payment processor as of 7:08 AM CST. Please follow their Statuspage for the latest updates - https://status.transactiongateway.com/incidents/3lds4vwwz4d8.

Vantiv Now Worldpay eCommerce Processing Errors

Nov <var data-var='date'> 2</var>, <var data-var='time'>14:58</var> UTC Resolved - Great news - Bolt's Holiday Support and Services Guide is now live to ensure your holiday season runs smoothly. Enjoy 24/7 Emergency P0 Support via our Support Portal, Non-Critical Support on weekdays from 8:30am to 9pm ET, and Risk Reviews within two hours of order placement daily from 9am to 8pm ET. 'Tis the season to shine—explore our guide today: https://help.bolt.com/get-started/policies/holiday-policies/. For any questions or concerns, please reach out to the Bolt Support Team via https://support.bolt.com.

Bolt’s 2023 Holiday Support Guide Is Here

Oct <var data-var='date'>22</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>22:19</var> UTC Scheduled - Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, October 22 between 00:00 to 00:30 PT / 03:00 to 03:30 ET. Within this window, there is expected to be a period of up to 10 minutes where Bolt checkout will be unavailable in your production environments. If you have any questions or concerns, please reach out to merchantsupport@bolt.com and CC your success manager.

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Outage affecting the bolt.com domain

Backend System Upgrade

Backend System Upgrade

Bolt Services, Components and Regions

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Outage affecting the bolt.com domain

Backend System Upgrade

Backend System Upgrade

Backend System Upgrade - Thursday March 19th 2026

Backend System Upgrade

Backend System Upgrade - Wednesday March 11th 2026 at 10:00 UTC