Aug <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> CEST Resolved - Dear Customer, We are pleased to inform you the feed indexing availability has been fully restored. Regards, Bloomreach Support Aug <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> CEST Monitoring - Dear Customer, We detected intermittent delays in feed indexing for Bloomreach Search. Our Engineering team proactively identified and mitigated the issue. The issue has been resolved, and feeds have returned to normal indexing. Our teams continue to monitor the system. If you face any further issues, please contact support@bloomreach.com. Regards, Bloomreach Support

Intermittent Feed Indexing Delays

Jul <var data-var='date'>31</var>, <var data-var='time'>10:33</var> CEST Resolved - Dear Customers, We are pleased to inform you the Bloomreach search dashboard is now accessible to all clients. Regards, Bloomreach Support Team Jul <var data-var='date'>31</var>, <var data-var='time'>10:25</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>31</var>, <var data-var='time'>10:14</var> CEST Monitoring - Dear Customers, A fix has been implemented and we are monitoring to confirm the incident has been resolved. Regards, Bloomreach Support Team Jul <var data-var='date'>31</var>, <var data-var='time'>10:00</var> CEST Investigating - Dear Customers, We are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team

Search Dashboard Login Issue

Jul <var data-var='date'>28</var>, <var data-var='time'>17:26</var> CEST Resolved - Dear Customers, We are pleased to inform you the Bloomreach dashboard is now accessible to all clients. Regards, Bloomreach Support Team Jul <var data-var='date'>28</var>, <var data-var='time'>17:01</var> CEST Monitoring - Dear Customers, A fix has been implemented and we are monitoring to confirm the incident has been resolved. Regards, Bloomreach Support Team Jul <var data-var='date'>28</var>, <var data-var='time'>16:18</var> CEST Identified - Dear Customers, The root cause has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team Jul <var data-var='date'>28</var>, <var data-var='time'>15:59</var> CEST Investigating - Dear Customers, We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team

Intermittent Dashboard Login Issue

Jul <var data-var='date'>24</var>, <var data-var='time'>11:41</var> CEST Resolved - Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to support@bloomreach.com. We apologize for the inconvenience caused. Regards, Bloomreach Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>10:28</var> CEST Monitoring - Dear Customer, Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues or have further questions, please reach out to support@bloomreach.com. Regards, Bloomreach Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>10:01</var> CEST Investigating - Dear Customer, We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information. Kind regards, Bloomreach Support Team.

Intermittent Search API disruption

Jul <var data-var='date'>24</var>, <var data-var='time'>11:40</var> CEST Resolved - Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to support@bloomreach.com. We apologize for the inconvenience caused. Regards, Bloomreach Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>10:26</var> CEST Update - Dear Customers, Based on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues, please reach out to support@bloomreach.com. Regards, Bloomreach Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>09:26</var> CEST Investigating - Dear Customers, We are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team

Intermittent Dashboard login Issue

Jun <var data-var='date'>24</var>, <var data-var='time'>21:51</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>21:32</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>24</var>, <var data-var='time'>21:30</var> CEST Identified - We've identified an issue affecting the processing of events from Shopify. Our team has identified the root cause and is implementing a fix.

Shopify Events Issue

Feb <var data-var='date'>19</var>, <var data-var='time'>14:56</var> CET Resolved - Elasticsearch components have been upscaled and the situation is now stable and resolved Feb <var data-var='date'>19</var>, <var data-var='time'>14:25</var> CET Monitoring - Status: The situation is now under control and performance has returned to normal. Impact: There were several minutes of performance degradation, specifically affecting catalogs, during the incident. Resolution: The root cause was identified, and a fix has been applied. Monitoring: Engineering teams are continuing to monitor the environment to ensure stability. Feb <var data-var='date'>19</var>, <var data-var='time'>14:01</var> CET Investigating - Status: We are investigating a partial degradation within a shared technical component. Impact: Current impact is being assessed. The service remains functional but may experience intermittent issues or increased latency. Action: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.

US region - Investigating Partial Performance Degradation

Feb <var data-var='date'>17</var>, <var data-var='time'>15:19</var> CET Resolved - Incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>15:00</var> CET Identified - We identified the underscale of the backend components. More resources have been provided to process the existing lag on the processed messages. Feb <var data-var='date'>17</var>, <var data-var='time'>14:49</var> CET Investigating - Issue is being currently investigated. Affected instances are PWR, ECC, TMB, RNK, SPE

GEUExponea private service downgrade

Jan <var data-var='date'>28</var>, <var data-var='time'>00:09</var> CET Resolved - The instance is back up and fully operational. Jan <var data-var='date'>27</var>, <var data-var='time'>23:58</var> CET Identified - The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components Jan <var data-var='date'>27</var>, <var data-var='time'>23:45</var> CET Update - Investigation in progress Jan <var data-var='date'>27</var>, <var data-var='time'>23:44</var> CET Investigating - We are currently investigating this issue.

EU1 is temporarily down

Jan <var data-var='date'>21</var>, <var data-var='time'>09:54</var> CET Resolved - Dear Customers, We are pleased to inform you that feed ingestion is now operational. For any further questions, please reach out to support@bloomreach.com. Thank you for your continued patience and cooperation. Regards, Bloomreach Support Team. Jan <var data-var='date'>21</var>, <var data-var='time'>09:51</var> CET Monitoring - Dear Customer, A fix has been implemented, and data ingestion has been resumed. Please verify, and we are continuing to monitor. Regards, Bloomreach Support Team. Jan <var data-var='date'>21</var>, <var data-var='time'>09:44</var> CET Identified - Dear Customers, The issue has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team. Jan <var data-var='date'>21</var>, <var data-var='time'>09:26</var> CET Investigating - Dear Customers, We're currently observing catalog feed Ingestion failures. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to support@bloomreach.com/urgent@bloomreach.com. Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.

Discovery Feed Ingestion Interruption

Jan <var data-var='date'>19</var>, <var data-var='time'>17:22</var> CET Resolved - Dear customer, The temporary access issue on the US1 instance has been fully resolved. The instance and service are operating normally, and all systems are stable. We thank you for your patience. Jan <var data-var='date'>19</var>, <var data-var='time'>16:57</var> CET Monitoring - Dear customer, Access to the US1 instance was temporarily impacted. The instance and service have been successfully restored, and normal operation has resumed. We continue to monitor the system to ensure stability.

Temporary Access Issue on US1

Dec <var data-var='date'>10</var>, <var data-var='time'>07:27</var> CET Resolved - Dear Customers, Earlier today, we observed intermittent delays in background data replication, leading to increased feed indexing time, which was caused by a temporary issue with the third-party cloud service provider (AWS). Our teams proactively detected and mitigated the issue, and systems are operating normally. We have built-in resiliency and automatic retry mechanisms in place, which have limited customer impact. We identified the behavior early through monitoring and have been actively coordinating with AWS while continuing to closely observe system health. There was no impact on customer-facing APIs or live traffic. If you experience any issues or have questions, please contact us at support@bloomreach.com. Regards, Bloomreach Support Team

Intermittent feed indexing delays

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:27</var> CET Resolved - [RESOLVED] Cloudflare has confirmed that the issue is resolved. Please reach out to Bloomreach Support in case you have questions. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> CET Monitoring - Cloudflare is operational again and we observe systems being accessible. We will continue to monitor the situation to make sure it is completely resolved. Please reach out to Bloomreach Support if you are facing any issues. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> CET Investigating - Cloudflare is experiencing a major global outage. This is affecting applications and customers across the internet, including Bloomreach. We will provide updates as soon as more information becomes available.

Cloudflare Outage

Dec <var data-var='date'> 4</var>, <var data-var='time'>14:48</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 4</var>, <var data-var='time'>13:56</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 4</var>, <var data-var='time'>11:19</var> CET Investigating - We are investigating a consent event sync processing lag for Shopify Integrations.

Consent event sync processing lag for Shopify integrations

Nov <var data-var='date'>28</var>, <var data-var='time'>21:28</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>19:42</var> CET Monitoring - The situation has stabilized, and the managed endpoints are operating normally again as of 19:25 CET. Monitoring will continue to ensure ongoing stability. Nov <var data-var='date'>28</var>, <var data-var='time'>19:08</var> CET Investigating - The issue has reoccurred, and the managed endpoints remain unstable. Our Engineering team is actively investigating to identify the root cause. Nov <var data-var='date'>28</var>, <var data-var='time'>19:00</var> CET Update - During ongoing monitoring, a few additional minor issues were detected and promptly addressed. Further fixes were implemented at 18:35 CET. We continue to monitor the situation closely. Nov <var data-var='date'>28</var>, <var data-var='time'>18:43</var> CET Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>28</var>, <var data-var='time'>17:30</var> CET Monitoring - The team has implemented a fix for the performance degradation on the manage endpoint and is currently monitoring the situation to confirm stability. We will provide further updates as needed. Nov <var data-var='date'>28</var>, <var data-var='time'>17:24</var> CET Investigating - Investigating Performance Degradation on manage Endpoint We are currently investigating a performance degradation affecting the manage endpoint. Impact: Under assessment — not yet confirmed. Our Engineering team is actively working to identify the root cause and restore normal performance. We will provide updates as soon as more information becomes available.

Investigating Performance Degradation on manage Endpoint

Nov <var data-var='date'> 7</var>, <var data-var='time'>18:43</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> CET Update - Dear Customer, We are pleased to inform you that the feed processing capabilities have been fully resolved. Regards, Bloomreach Support Team. Nov <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> CET Monitoring - Dear Customer, A fix has been implemented for the intermittent catalog feed processing failures, and we are actively monitoring. Kind regards, Bloomreach Support Team. Nov <var data-var='date'> 7</var>, <var data-var='time'>10:44</var> CET Investigating - Dear Customer, We're currently observing intermittent catalog feed processing failures affecting a limited subset of customers. In most cases, other catalogs for the same accounts are processing normally, and no broad impact is expected. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to support@bloomreach.com Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.

Intermittent Feed processing Interruption

Oct <var data-var='date'>21</var>, <var data-var='time'>09:34</var> CEST Resolved - We are pleased to inform you, after monitoring the incident, we can confirm Dashboard components are stable and operational. Oct <var data-var='date'>20</var>, <var data-var='time'>23:50</var> CEST Monitoring - Dashboard components are stable and we are continuing to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>23:01</var> CEST Update - We are continuing to investigate the Dashboard interruptions and will update as soon as we have more information. Oct <var data-var='date'>20</var>, <var data-var='time'>20:32</var> CEST Investigating - We are experiencing interruptions with Dashboard components. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.

Dashboard Components - Bloomreach Discovery

Oct <var data-var='date'>20</var>, <var data-var='time'>22:56</var> CEST Resolved - We are pleased to inform you the Recs and Pathways latency has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>22:32</var> CEST Monitoring - The Recs and Pathways API latency is stable. We are currently monitoring and will update as soon as we have additional information. Oct <var data-var='date'>20</var>, <var data-var='time'>20:41</var> CEST Investigating - We are experiencing latency with Recs and Pathways API. This is related to the ongoing AWS outage. We apologize for the inconvenience caused and will update as soon as we have any more information.

Recs and Pathways latency

Oct <var data-var='date'>20</var>, <var data-var='time'>22:35</var> CEST Resolved - We are pleased to inform you the feed processing availability has been restored. Oct <var data-var='date'>20</var>, <var data-var='time'>21:19</var> CEST Monitoring - The feed processing is progressing. We are continuing to monitor. We will update as soon as we have any more information. Oct <var data-var='date'>20</var>, <var data-var='time'>19:29</var> CEST Identified - Dear Customer, We can confirm the delay with feed processing is related to the ongoing AWS outages. We do apologize for the inconvenience caused. We will continue to provide updates as we have more information to share. Kind regards, Bloomreach Support team. Oct <var data-var='date'>20</var>, <var data-var='time'>18:07</var> CEST Investigating - Dear Customer, We are currently experiencing a delay with feed processing potentially related to ongoing AWS outages. Our teams are investigating the situation will mitigate as soon as possible. All other parts of the platform were not affected. We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time. Kind regards, Bloomreach Support team.

Feed Processing Interruption - Bloomreach Search & Merch

Oct <var data-var='date'>20</var>, <var data-var='time'>14:47</var> CEST Resolved - Dear Customer, We are glad to inform you that, after monitoring the incident, we can confirm Bloomreach services are operational. Please verify the availability of your Bloomreach applications and let us know if you continue to experience any issues. We apologize for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team Oct <var data-var='date'>20</var>, <var data-var='time'>12:14</var> CEST Monitoring - Dear Customer, We previously experienced intermittent connectivity issues with our Cloud Service Provider, which affected access to the Bloomreach Discovery. Due to this, we were unable to provide timely updates via our status page. We are pleased to inform you that Bloomreach Discovery services are now accessible. Our teams continue to actively monitor the situation to ensure ongoing stability and performance. If you have any questions or require further assistance, please contact our support team. We appreciate your patience and understanding as we worked through this issue. Kind regards, Bloomreach Support Team

Bloomreach Components Impacted Intermittently

Oct <var data-var='date'> 7</var>, <var data-var='time'>20:25</var> CEST Resolved - We are pleased to inform that the Feed Processing delays have been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>19:38</var> CEST Monitoring - A fix has been implemented for the feed processing delays and we are monitoring. Oct <var data-var='date'> 7</var>, <var data-var='time'>18:56</var> CEST Identified - The Issue has been identified. We do apologize for the inconvenience and will update you as soon as we have more information. Oct <var data-var='date'> 7</var>, <var data-var='time'>18:45</var> CEST Investigating - We are experiencing issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.

Feed processing delays

Oct <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> CEST Resolved - We are pleased to inform that the underlying issues with Dashboard Catalogs UI and Feed Processing have been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> CEST Monitoring - A fix has been implemented for the Dashboard Catalogs UI issue and we are monitoring the results to confirm the system stability. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:38</var> CEST Update - A fix has been implemented to address the underlying issue, and data processing and indexing are now functioning as expected. We are continuing to work on issues related to the Catalog Management UI. Please note that this does not impact ongoing data processing. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:38</var> CEST Identified - Issue has been identified and Bloomreach Engineering is working on implementing the fix. We apologize for the inconvenience and will update you as soon as we have more information. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:47</var> CEST Investigating - We are experiencing partial disruption in the Bloomreach Discovery Dashboard Catalogs UI, as well as issues with feed processing for Bloomreach Discovery. Bloomreach Engineering team is actively investigating this situation to resolve it as soon as possible. We apologize for the inconvenience and will update you as soon as we have more information or an estimated resolution time.

Discovery Dashboard Catalogs UI and Feed Processing Issue

Aug <var data-var='date'>25</var>, <var data-var='time'>14:15</var> CEST Resolved - We are pleased to inform you the CMS issue has been resolved. If you would require assistance, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding. Aug <var data-var='date'>21</var>, <var data-var='time'>10:47</var> CEST Monitoring - A fix for the issue identified on 19th Aug has been deployed by our engineering team. We are currently monitoring the results to ensure full resolution. We will provide updates as soon as additional information becomes available. If you would require assistance we would encourage you to reach out to Bloomreach Support and raise a ticket . Thank you for your patience and understanding. Aug <var data-var='date'>19</var>, <var data-var='time'>16:14</var> CEST Identified - We are currently investigating an issue within our CMS that appears to be affecting redeployments and updates to custom domains. Preliminary analysis suggests a potential underlying bug. Our engineering teams are actively working to identify the root cause and implement a resolution. While we do not yet have an estimated time for recovery, please rest assured that this matter is being treated with the highest priority. As a precaution, we recommend temporarily postponing any deployments or modifications to custom domains until further notice. We will provide updates as soon as additional information becomes available. If you would require assistance for adding domains or deployment, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.

Bloomreach Cloud CMS Issue

Aug <var data-var='date'>19</var>, <var data-var='time'>08:54</var> CEST Resolved - The situation has been resolved, and the infrastructure is stable and functioning as expected. Aug <var data-var='date'>18</var>, <var data-var='time'>12:22</var> CEST Monitoring - We are actively monitoring; the situation has been identified and improvements implemented. Aug <var data-var='date'>15</var>, <var data-var='time'>13:23</var> CEST Investigating - We are currently investigating this issue.

Degraded campaigns performance on EXP

Aug <var data-var='date'>14</var>, <var data-var='time'>23:32</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>15:27</var> CEST Identified - The issue has been identified, and a fix is being applied. Aug <var data-var='date'>14</var>, <var data-var='time'>13:45</var> CEST Investigating - We are currently investigating this issue.

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Lastest published events

Intermittent Feed Indexing Delays

Search Dashboard Login Issue

Intermittent Dashboard Login Issue

Bloomreach Services, Components and Regions

Recent Bloomreach events

Intermittent Feed Indexing Delays

Search Dashboard Login Issue

Intermittent Dashboard Login Issue

Intermittent Search API disruption

Intermittent Dashboard login Issue

Shopify Events Issue