May <var data-var='date'>27</var>, <var data-var='time'>08:13</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. May <var data-var='date'>26</var>, <var data-var='time'>08:06</var> EDT Update - Release is currently in progress. Full build number is 4000.17.0-rel.19+8b95365. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-17-0-Maintenance-Releases May <var data-var='date'>26</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>14:50</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.17.0 Maintenance Release to Test and Staging environments. Scheduled for May 26, 2026

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)

May <var data-var='date'>22</var>, <var data-var='time'>08:27</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Full build number is 4000.15.0-rel.39+c614f20. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases May <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>12:58</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Production environments. Scheduled for May 21, 2026

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)

May <var data-var='date'>20</var>, <var data-var='time'>08:04</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. May <var data-var='date'>19</var>, <var data-var='time'>10:45</var> EDT Update - Release is currently in progress. Full build number is 4000.17.0-rel.11+f5011ebf. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-17-0-Maintenance-Releases May <var data-var='date'>19</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>12:57</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.17.0 Maintenance Release to Test and Staging environments. Scheduled for May 19, 2026

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)

May <var data-var='date'>18</var>, <var data-var='time'>08:26</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. May <var data-var='date'>15</var>, <var data-var='time'>09:23</var> EDT Update - All updates are complete except Gov Cloud (US). Those will be completed as soon as possible. May <var data-var='date'>14</var>, <var data-var='time'>14:35</var> EDT Update - Release is currently in progress. Full build number is 4000.15.0-rel.32+8b748f7. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases May <var data-var='date'>14</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>08:24</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Production environments. Scheduled for May 14, 2026

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 14, 2026)

May <var data-var='date'>16</var>, <var data-var='time'>07:04</var> EDT Identified - All sites are online May <var data-var='date'>16</var>, <var data-var='time'>06:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results May <var data-var='date'>16</var>, <var data-var='time'>05:01</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>16</var>, <var data-var='time'>02:48</var> EDT Identified - The issue has been identified and a fix is being implemented.

All Gov Cloud clients and 8 EU prod clients

May <var data-var='date'>13</var>, <var data-var='time'>08:23</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. May <var data-var='date'>12</var>, <var data-var='time'>17:00</var> EDT Update - Release is currently in progress. Full build number is 4000.17.0-rel.7+b4029a7. Please refer to the release notes for more details on this feature release: https://help.anthology.com/blackboard/administrator/en/whats-new/june-2026-release-notes--4000-17-.html May <var data-var='date'>12</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>09:10</var> EDT Scheduled - Blackboard will be deploying the Blackboard SaaS 4000.17.0 Feature Release to Test and Staging environments. Scheduled for May 12, 2026

Blackboard SaaS 4000.17.0: Feature Test/Stage Release (scheduled for May 12, 2026)

May <var data-var='date'>11</var>, <var data-var='time'>11:26</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Full build number is 4000.15.0-rel.30+0484367. Additional fixes were included in the resumed update to all customers. Please refer to the Anthology Support Center for more details: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases May <var data-var='date'>10</var>, <var data-var='time'>21:49</var> EDT Update - The engineering team completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of an updated version of 4000.15.0 to all production environments is underway and will resolve the issue related to assessment visibility and Release Conditions. May <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> EDT Update - As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix. May <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> EDT Update - Release is currently in progress. Full build number is 4000.15.0-rel.22+6d198c4. Please refer to the release notes for more details on this feature release: https://help.anthology.com/blackboard/administrator/en/whats-new/may-2026-release-notes--4000-15-.html May <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>15:53</var> EDT Scheduled - Blackboard will be deploying the Blackboard SaaS 4000.15.0 Feature Release to Production environments. Scheduled for May 7, 2026

Blackboard SaaS 4000.15.0: Feature Production Release (scheduled for May 7, 2026)

May <var data-var='date'>11</var>, <var data-var='time'>09:42</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>04:49</var> EDT Update - Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process. May <var data-var='date'> 8</var>, <var data-var='time'>05:28</var> EDT Update - The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution. May <var data-var='date'> 7</var>, <var data-var='time'>22:40</var> EDT Identified - We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket. May <var data-var='date'> 7</var>, <var data-var='time'>15:11</var> EDT Update - As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix. May <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> EDT Investigating - We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

Blackboard Issues with 4000.15.0 Release

May <var data-var='date'> 6</var>, <var data-var='time'>22:31</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. May <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>15:52</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Test and Staging environments. Scheduled for May 5, 2026

Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for May 5, 2026)

May <var data-var='date'> 1</var>, <var data-var='time'>08:11</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>30</var>, <var data-var='time'>06:52</var> EDT Update - Release is currently in progress. Full build number is 4000.12.0-rel.39+2371620. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-12-0-Maintenance-Releases Apr <var data-var='date'>30</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:14</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.12.0 Maintenance Release to Production environments. Scheduled for April 30, 2026

Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 30, 2026)

Apr <var data-var='date'>29</var>, <var data-var='time'>09:35</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>28</var>, <var data-var='time'>08:41</var> EDT Update - Release is currently in progress. Full build number is 4000.15.0-rel.18+9b60b11. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases Apr <var data-var='date'>28</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:13</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Test and Staging environments. Scheduled for April 28, 2026

Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for Apr 28, 2026)

Apr <var data-var='date'>28</var>, <var data-var='time'>07:36</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>12:51</var> EDT Investigating - We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

Ally Processing Delays for Canvas Institutions - US-east Region (April 27, 2026)

Apr <var data-var='date'>24</var>, <var data-var='time'>19:29</var> EDT Resolved - The issue has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>17:19</var> EDT Investigating - Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

Blackboard Audio and Video Feedback Issues

Apr <var data-var='date'>24</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>24</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>18:09</var> EDT Scheduled - Blackboard Course Catalog will be performing scheduled maintenance in Europe (EU region) on April 24th. During this maintenance window, slowness in certificate generation is expected for EU-based tenants. Services will return to normal once maintenance is complete. Maintenance will begin at 23:00 CET and last approximately 2 hours

Course Catalog Maintenance – EU Region

Apr <var data-var='date'>24</var>, <var data-var='time'>07:53</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>23</var>, <var data-var='time'>07:20</var> EDT Update - Release is currently in progress. Full build number is 4000.12.0-rel.35+655ff5b (no change to build number). Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-12-0-Maintenance-Releases Apr <var data-var='date'>23</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>12:23</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.12.0 Maintenance Release to Production environments. Scheduled for April 23, 2026

Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 23, 2026)

Apr <var data-var='date'>22</var>, <var data-var='time'>08:26</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>21</var>, <var data-var='time'>08:34</var> EDT Update - Release is currently in progress. Full build number is 4000.15.0-rel.9+ac37a42. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-15-0-Maintenance-Releases Apr <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>09:46</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.15.0 Maintenance Release to Test and Staging environments. Scheduled for April 21, 2026

Blackboard SaaS 4000.15.0: Maintenance Test/Stage Release (scheduled for Apr 21, 2026)

Apr <var data-var='date'>21</var>, <var data-var='time'>14:56</var> EDT Resolved - Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again. Apr <var data-var='date'>21</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>09:47</var> EDT Identified - We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

Ally Alternative Format Processing Delays - Europe - April 21, 2026

Apr <var data-var='date'>18</var>, <var data-var='time'>12:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>15:12</var> EDT Scheduled - Scheduled Maintenance Saturday April 18 Blackboard Ally will be undergoing scheduled maintenance to make updates to the Ally databases. Ally’s functionality will remain available for all existing content, but new content will not be processed until the end of the maintenance window. As part of this maintenance, we expect a brief downtime period of up to 5-10 minutes during which the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable and the Instructor Feedback and Alternative Formats will not be displayed within courses. The maintenance windows are: Australia and New Zealand Maintenance for institutions hosted from the Sydney (Australia) AWS Data Center will take place on Saturday 18 April from 10pm-1am (Sunday 19 April) Australian Eastern Standard Time Asia Maintenance for institutions hosted from the Singapore AWS Data Center will take place on Saturday 18 April from 8-11pm Singapore Time Europe Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 18 April from 2pm-5pm Central European Time / 1pm-4pm UK time Canada Maintenance for institutions hosted from the Montreal (Canada Central) AWS Data Center will take place on Saturday 18 April from 8-11am Eastern Time / 5-8am Pacific Time United States Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 18 April from 8-11am Eastern Time / 5-8am Pacific Time

Ally Maintenance Scheduled for April 18, 2026 (all regions)

Apr <var data-var='date'>17</var>, <var data-var='time'>08:44</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>16</var>, <var data-var='time'>11:48</var> EDT Update - Release is currently in progress. Full build number is 4000.12.0-rel.35+655ff5b. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-12-0-Maintenance-Releases Apr <var data-var='date'>16</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>11:40</var> EDT Scheduled - Blackboard will be deploying a Blackboard SaaS 4000.12.0 Maintenance Release to Production environments. Scheduled for April 16, 2026

Blackboard SaaS 4000.12.0: Maintenance Production Release (scheduled for Apr 16, 2026)

Apr <var data-var='date'>17</var>, <var data-var='time'>08:39</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>08:44</var> EDT Monitoring - Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance. Apr <var data-var='date'>13</var>, <var data-var='time'>09:41</var> EDT Investigating - Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

Ally Course Sync and Copy Delays April 13, 2026 - All Regions

Apr <var data-var='date'>16</var>, <var data-var='time'>06:08</var> EDT Resolved - The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally Apr <var data-var='date'>16</var>, <var data-var='time'>05:19</var> EDT Monitoring - We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability Apr <var data-var='date'>16</var>, <var data-var='time'>03:37</var> EDT Investigating - We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

Illuminate  - Performance Degradation Impacting Snowflake Queries and Reports

Apr <var data-var='date'>15</var>, <var data-var='time'>11:38</var> EDT Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Apr <var data-var='date'>14</var>, <var data-var='time'>14:49</var> EDT Update - Release is currently in progress. Full build number is 4000.15.0-rel.6+bb2a0e9. Please refer to the release notes for more details on this feature release: https://help.anthology.com/blackboard/administrator/en/whats-new.html Apr <var data-var='date'>14</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>15:18</var> EDT Scheduled - Blackboard will be deploying the Blackboard SaaS 4000.15.0 Feature Release to Test and Staging environments. Scheduled for April 14, 2026

Blackboard SaaS 4000.15.0: Feature Test/Stage Release (scheduled for Apr 14, 2026)

Apr <var data-var='date'> 8</var>, <var data-var='time'>16:39</var> EDT Resolved - Maintenance is complete. Payments with Flywire in Asia-pacific are now available. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> EDT Identified - Due to some maintenance work on our payment infrastructure, payments with Flywire in Asia-Pacific are unavailable.

Course Catalog Maintenance

Apr <var data-var='date'> 6</var>, <var data-var='time'>05:19</var> EDT Resolved - We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region. Mar <var data-var='date'>25</var>, <var data-var='time'>17:36</var> EDT Update - We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>24</var>, <var data-var='time'>17:21</var> EDT Update - We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>23</var>, <var data-var='time'>08:59</var> EDT Update - All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>20</var>, <var data-var='time'>08:47</var> EDT Update - All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>19</var>, <var data-var='time'>11:11</var> EDT Update - All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>17</var>, <var data-var='time'>13:22</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>16</var>, <var data-var='time'>08:44</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>13</var>, <var data-var='time'>09:31</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>12</var>, <var data-var='time'>10:44</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>11</var>, <var data-var='time'>08:51</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'>10</var>, <var data-var='time'>08:09</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'> 9</var>, <var data-var='time'>17:19</var> EDT Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'> 6</var>, <var data-var='time'>08:27</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:52</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 4</var>, <var data-var='time'>11:55</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 4</var>, <var data-var='time'>06:09</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:52</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>18:09</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>15:06</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:59</var> EST Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>06:44</var> EST Update - Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available. Mar <var data-var='date'> 3</var>, <var data-var='time'>03:09</var> EST Update - We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available. Mar <var data-var='date'> 2</var>, <var data-var='time'>23:11</var> EST Update - Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>19:53</var> EST Update - Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:37</var> EST Update - Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>07:28</var> EST Update - Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>03:41</var> EST Identified - Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available. Mar <var data-var='date'> 2</var>, <var data-var='time'>02:31</var> EST Investigating - We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

Blackboard LMS Outage - Multiple services (UAE)

Apr <var data-var='date'> 3</var>, <var data-var='time'>16:11</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:28</var> EDT Update - Real time processing queues have returned to normal levels while the team continues to monitor. Mar <var data-var='date'>30</var>, <var data-var='time'>17:12</var> EDT Monitoring - The Ally development team has scaled up resources based on demand and will continue to monitor progress. Mar <var data-var='date'>30</var>, <var data-var='time'>13:30</var> EDT Identified - We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

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Blackboard Inc. status is UP

Lastest published events

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)

Blackboard Inc. Services, Components and Regions

Recent Blackboard Inc. events

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 14, 2026)

All Gov Cloud clients and 8 EU prod clients

Blackboard SaaS 4000.17.0: Feature Test/Stage Release (scheduled for May 12, 2026)

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Is Blackboard Inc. down?

Blackboard Inc. status is UP

Lastest published events

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)

Blackboard Inc. Services, Components and Regions

Recent Blackboard Inc. events

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 26, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 21, 2026)

Blackboard SaaS 4000.17.0: Maintenance Test/Stage Release (scheduled for May 19, 2026)

Blackboard SaaS 4000.15.0: Maintenance Production Release (scheduled for May 14, 2026)

All Gov Cloud clients and 8 EU prod clients

Blackboard SaaS 4000.17.0: Feature Test/Stage Release (scheduled for May 12, 2026)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!