Oct <var data-var='date'> 9</var>, <var data-var='time'>16:29</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> EDT Monitoring - We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:16</var> EDT Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Financial Edge NXT -  #000697141

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:04</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:49</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:09</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:42</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online -  000697133

Oct <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> EDT Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible. Oct <var data-var='date'> 8</var>, <var data-var='time'>09:44</var> EDT Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible. Oct <var data-var='date'> 8</var>, <var data-var='time'>09:27</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online -  000696856

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Oct <var data-var='date'> 6</var>, <var data-var='time'>16:17</var> EDT Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> EDT Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET. Oct <var data-var='date'> 5</var>, <var data-var='time'>17:51</var> EDT Monitoring - Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6 Oct <var data-var='date'> 5</var>, <var data-var='time'>15:53</var> EDT Identified - Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts. Oct <var data-var='date'> 5</var>, <var data-var='time'>13:53</var> EDT Investigating - We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.

Active Issue Alert – Blackbaud Luminate Online -  #000696202

Oct <var data-var='date'> 7</var>, <var data-var='time'>08:08</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Oct <var data-var='date'> 7</var>, <var data-var='time'>07:40</var> EDT Update - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates. Oct <var data-var='date'> 7</var>, <var data-var='time'>05:20</var> EDT Investigating - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

Active Issue Alert – Luminate Online - #000696575

Oct <var data-var='date'> 6</var>, <var data-var='time'>16:16</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> EDT Monitoring - Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST Oct <var data-var='date'> 6</var>, <var data-var='time'>12:43</var> EDT Identified - We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> EDT Update - We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:28</var> EDT Update - We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> EDT Investigating - We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management -  #000696380

Oct <var data-var='date'> 5</var>, <var data-var='time'>13:07</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:45</var> EDT Investigating - We are investigating reports of users intermittently receiving 403 errors while navigating through the solution. Reloading the page often allows the user to continue working once a 403 error is received. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Education Management Solutions -  #000696153

Oct <var data-var='date'> 5</var>, <var data-var='time'>12:38</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> EDT Monitoring - Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:32</var> EDT Identified - Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:07</var> EDT Investigating - Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.

Active Issue Alert Luminate - 000696087

Oct <var data-var='date'> 2</var>, <var data-var='time'>13:05</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Oct <var data-var='date'> 2</var>, <var data-var='time'>12:44</var> EDT Update - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 2</var>, <var data-var='time'>12:22</var> EDT Update - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:39</var> EDT Identified - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online -  000695957

Oct <var data-var='date'> 1</var>, <var data-var='time'>17:14</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:09</var> EDT Investigating - We have identified an issue impacting some of our customers causing a "No data available" message in web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge® -  #000695879

Sep <var data-var='date'>30</var>, <var data-var='time'>02:51</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>00:58</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – eTapestry - #000695492

Sep <var data-var='date'>28</var>, <var data-var='time'>14:48</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>28</var>, <var data-var='time'>09:23</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the FTP Service for file transfers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud.com - #000695078

Sep <var data-var='date'>28</var>, <var data-var='time'>07:31</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>28</var>, <var data-var='time'>07:22</var> EDT Monitoring - Our engineers have successfully implemented a fix and services have stabilized. We are currently monitoring the environment to ensure the issue is fully resolved. Please continue to reference this page for updates. Sep <var data-var='date'>28</var>, <var data-var='time'>06:24</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Education Management Solutions #000695053

Sep <var data-var='date'>28</var>, <var data-var='time'>01:50</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>01:27</var> EDT Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raisers Edge and Financial Edge

Sep <var data-var='date'>25</var>, <var data-var='time'>11:23</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>25</var>, <var data-var='time'>11:16</var> EDT Monitoring - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>25</var>, <var data-var='time'>10:39</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>25</var>, <var data-var='time'>10:17</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Altru -  000694902

Sep <var data-var='date'>23</var>, <var data-var='time'>09:12</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>23</var>, <var data-var='time'>08:50</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>23</var>, <var data-var='time'>08:04</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>23</var>, <var data-var='time'>07:00</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – JustGiving® from Blackbaud -  #000694432

Sep <var data-var='date'>22</var>, <var data-var='time'>18:03</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>15:56</var> EDT Investigating - We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.

Active Issue Alert – Luminate Online - #000694368

Sep <var data-var='date'>22</var>, <var data-var='time'>12:31</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>22</var>, <var data-var='time'>10:31</var> EDT Monitoring - We have identified an issue affecting some customers that may result in 504 and related errors when using School API features. Our engineers have diagnosed the issue and implemented a fix. We are actively monitoring the application to ensure stability. Please continue to check this page for updates. Sep <var data-var='date'>22</var>, <var data-var='time'>10:22</var> EDT Investigating - We have identified an issue impacting some of our customers causing 504 or related errors when attempting to use features related to School API. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – School API - #000694246

Sep <var data-var='date'>22</var>, <var data-var='time'>11:39</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>22</var>, <var data-var='time'>08:13</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause, and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update by 12:00 PM EST. Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>16:20</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 8:00 AM EST on Sep 22nd. Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>12:23</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 5:00 PM EST Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>10:39</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 12:00 PM EST Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>06:11</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>21</var>, <var data-var='time'>06:09</var> EDT Identified - Customers in the UK may experience issues uploading documents within Blackbaud Grantmaking. Our engineering team has identified the issue and is actively working toward a resolution. The incident bridge is currently paused pending additional support and is scheduled to reconvene at 8:00 AM EST. We will provide further updates as more information becomes available. Sep <var data-var='date'>21</var>, <var data-var='time'>06:06</var> EDT Investigating - .. Sep <var data-var='date'>21</var>, <var data-var='time'>06:06</var> EDT Identified - .. Sep <var data-var='date'>21</var>, <var data-var='time'>06:01</var> EDT Update - .. Sep <var data-var='date'>21</var>, <var data-var='time'>05:20</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Grantmaking™ - #000693959

Sep <var data-var='date'>21</var>, <var data-var='time'>10:31</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>21</var>, <var data-var='time'>09:44</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update will be in approximately 2 hours. 1:00 PM EST Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>09:19</var> EDT Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>08:50</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>21</var>, <var data-var='time'>08:23</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>21</var>, <var data-var='time'>08:19</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raisers Edge RENXT-  000693965

Sep <var data-var='date'>20</var>, <var data-var='time'>12:57</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>20</var>, <var data-var='time'>12:12</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within yourcausegrants.com. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Grantmaking™ - #000693948

Sep <var data-var='date'>17</var>, <var data-var='time'>12:17</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>17</var>, <var data-var='time'>12:02</var> EDT Investigating - We have identified an issue impacting some customers who may experience errors when accessing www.blackbaud.com.au. Our engineers are actively investigating and working to restore service as quickly as possible. Please continue to monitor this page for updates.

Active Issue Alert – Blackbaud.com - #000693572

Sep <var data-var='date'>17</var>, <var data-var='time'>11:06</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>17</var>, <var data-var='time'>10:35</var> EDT Update - We have identified an issue impacting a subset of customers who are unable to view Receivables records. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates. Sep <var data-var='date'>17</var>, <var data-var='time'>10:31</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Financial Edge NXT -  000693538

Sep <var data-var='date'>16</var>, <var data-var='time'>10:11</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>16</var>, <var data-var='time'>09:26</var> EDT Update - We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue. Sep <var data-var='date'>16</var>, <var data-var='time'>08:44</var> EDT Investigating - Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.

Active Issue Alert – Support - #000693232

Sep <var data-var='date'>15</var>, <var data-var='time'>10:34</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Sep <var data-var='date'>15</var>, <var data-var='time'>10:30</var> EDT Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Sep <var data-var='date'>15</var>, <var data-var='time'>10:16</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Guided Fundraising -  #000693042

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Active Issue Alert – Blackbaud Financial Edge NXT - #000697141

Active Issue Alert – Blackbaud Luminate Online - 000697133

Active Issue Alert – Blackbaud Luminate Online - 000696856

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Recent Blackbaud events

Active Issue Alert – Blackbaud Financial Edge NXT - #000697141

Active Issue Alert – Blackbaud Luminate Online - 000697133

Active Issue Alert – Blackbaud Luminate Online - 000696856

Active Issue Alert – Blackbaud Luminate Online - #000696202

Active Issue Alert – Luminate Online - #000696575

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380