May <var data-var='date'>28</var>, <var data-var='time'>15:09</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>11:19</var> EDT Update - Our engineers have identified the issue and are working on a fix, which we expect may take up to 2 hours to deploy.  Please continue to reference this page for updates. May <var data-var='date'>28</var>, <var data-var='time'>10:13</var> EDT Update - A subset of customers is receiving Expense management notifications emails that are not valid May <var data-var='date'>28</var>, <var data-var='time'>10:08</var> EDT Investigating - FE NXT expense management emails are being sent to the incorrect users. We have identified an issue impacting some of our customers Causing confusion and frustration for the customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082

May <var data-var='date'>28</var>, <var data-var='time'>11:56</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>28</var>, <var data-var='time'>11:05</var> EDT Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. May <var data-var='date'>28</var>, <var data-var='time'>10:55</var> EDT Investigating - We have identified an issue impacting some of our customers causing users to receive an error when attempting to approve web view batches: "Can't approve batch". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098

May <var data-var='date'>27</var>, <var data-var='time'>16:31</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>13:10</var> EDT Investigating - We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT® - #000675899

May <var data-var='date'>27</var>, <var data-var='time'>09:50</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>27</var>, <var data-var='time'>08:46</var> EDT Update - We have identified an issue impacting some of our customers causing 403 Forbidden errors when attempting to log in to the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>27</var>, <var data-var='time'>08:41</var> EDT Investigating - We have identified an issue impacting some of our customers causing 403 Forbidden errors when attempting to log in to the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Education Management Solutions - #000675802

May <var data-var='date'>25</var>, <var data-var='time'>22:57</var> EDT Resolved - 05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected. May <var data-var='date'>25</var>, <var data-var='time'>22:38</var> EDT Identified - The Email Services team has identified the issue and is making the necessary adjustments to restore service. May <var data-var='date'>25</var>, <var data-var='time'>22:28</var> EDT Update - The Email Services team is currently analyzing logs. May <var data-var='date'>25</var>, <var data-var='time'>22:12</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – BB Internet Solutions -  #000675594

May <var data-var='date'>22</var>, <var data-var='time'>11:23</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>22</var>, <var data-var='time'>10:34</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>22</var>, <var data-var='time'>07:18</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. May <var data-var='date'>22</var>, <var data-var='time'>06:48</var> EDT Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. May <var data-var='date'>22</var>, <var data-var='time'>06:15</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – JustGiving- 000675330

May <var data-var='date'>21</var>, <var data-var='time'>11:12</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>21</var>, <var data-var='time'>10:31</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT®, Financial Edge NXT® - #000675134

May <var data-var='date'>20</var>, <var data-var='time'>12:12</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>20</var>, <var data-var='time'>11:52</var> EDT Identified - We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete. May <var data-var='date'>20</var>, <var data-var='time'>11:52</var> EDT Investigating - We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements. During this window, some users may experience brief interruptions or degraded performance. We expect full service to resume normally once the activity is complete.

Active Issue Alert – Raiser's Edge NXT -  000674924

May <var data-var='date'>20</var>, <var data-var='time'>10:17</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>20</var>, <var data-var='time'>09:33</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when creating events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – JustGiving® from Blackbaud® - #000674859

May <var data-var='date'>18</var>, <var data-var='time'>15:27</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>18</var>, <var data-var='time'>15:04</var> EDT Identified - Online Giving customers are unable to view, create, or edit forms in the donation form designer. Our engineers have identified the issue and are working on a change to address it. May <var data-var='date'>18</var>, <var data-var='time'>15:04</var> EDT Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT - Altru - CRM - Online Giving - 000674535

May <var data-var='date'>17</var>, <var data-var='time'>17:09</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>17</var>, <var data-var='time'>16:44</var> EDT Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>17</var>, <var data-var='time'>15:55</var> EDT Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. May <var data-var='date'>17</var>, <var data-var='time'>15:36</var> EDT Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT - 000674401

May <var data-var='date'>15</var>, <var data-var='time'>12:08</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>15</var>, <var data-var='time'>11:55</var> EDT Update - Users are observing that the Ratings and Prospect management tiles return errors preventing them from loading. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>15</var>, <var data-var='time'>11:29</var> EDT Update - Users are observing that the Ratings and Prospect management tiles return errors preventing them from loading. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>15</var>, <var data-var='time'>11:25</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT -  000674257

May <var data-var='date'>14</var>, <var data-var='time'>19:51</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>14</var>, <var data-var='time'>19:02</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>14</var>, <var data-var='time'>11:31</var> EDT Monitoring - Our engineers have diagnosed the issue and are actively working on a resolution. Service has been stabilized, and we will continue to monitor. Please check this page for updates. Next update by 9pm ET. May <var data-var='date'>14</var>, <var data-var='time'>10:09</var> EDT Investigating - We have identified an issue affecting some customers that may result in a grey screen and other errors when loading Blackbaud Grantmaking. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>14</var>, <var data-var='time'>09:07</var> EDT Monitoring - Our engineers have diagnosed the issue and are actively working on a resolution. Service has been stabilized, and we will continue to monitor. Please check this page for updates. Next update by 4pm ET. May <var data-var='date'>14</var>, <var data-var='time'>07:36</var> EDT Investigating - We have identified an issue affecting some customers that may result in a grey screen when loading Blackbaud Grantmaking. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Grantmaking™ - #000673946

May <var data-var='date'>14</var>, <var data-var='time'>06:18</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>14</var>, <var data-var='time'>06:04</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>14</var>, <var data-var='time'>06:04</var> EDT Investigating - A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert - Blackbaud Grantmaking™ - 000673941

May <var data-var='date'>13</var>, <var data-var='time'>15:11</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>13</var>, <var data-var='time'>14:01</var> EDT Monitoring - A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>13</var>, <var data-var='time'>13:35</var> EDT Update - A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'>13</var>, <var data-var='time'>12:59</var> EDT Investigating - A subset of customers are impacted by missing components on the home page after logging in, and/or errors when using the main search bar.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Grantmaking - 000673811

May <var data-var='date'>13</var>, <var data-var='time'>09:48</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>13</var>, <var data-var='time'>09:39</var> EDT Investigating - We have identified an issue impacting some of our customers causing a critical error when loading websites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Website Package - #000673724

May <var data-var='date'>13</var>, <var data-var='time'>08:49</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>13</var>, <var data-var='time'>06:34</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to register for events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – JustGiving® from Blackbaud® -  #000673701

May <var data-var='date'>12</var>, <var data-var='time'>10:28</var> EDT Resolved - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert –Tution Management -  000673473

May <var data-var='date'>11</var>, <var data-var='time'>14:22</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'>11</var>, <var data-var='time'>11:43</var> EDT Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. XML request error: (500) when trying to access images from communication templates. Please continue to reference this page for updates.

Active Issue Alert – eTapestry -  000673234

May <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>14:14</var> EDT Investigating - Users are experiencing latency navigating in web view and loading pages and records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Raiser's Edge -  #000672846

May <var data-var='date'> 7</var>, <var data-var='time'>14:19</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> EDT Update - Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'> 7</var>, <var data-var='time'>13:52</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>13:51</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raisers Edge NXT -  000672836

May <var data-var='date'> 6</var>, <var data-var='time'>21:25</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>17:38</var> EDT Identified - Restoration efforts are ongoing and will continue into the evening. Please continue to reference this page for updates. May <var data-var='date'> 6</var>, <var data-var='time'>15:27</var> EDT Update - Engineers have identified the cause of this issue and are working to restore access for impacted customers. Database view access may be one of the first things restored as the solution comes back online, with Web view access restoration to follow. Please continue to reference this page for updates, the next of which should be no later than 5:30 PM. May <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EDT Investigating - A small subset of customers are experiencing the following error when attempting to login: "That’s odd… Unable to perform the requested database operation". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Financial Edge NXT - #000672553

May <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> EDT Identified - Users are experiencing "That's Odd" errors when attempting to directly edit batches in Gifts > Gift Batches. As a workaround, users may navigate to Gifts > Overview and scroll down to the Unapproved batches tile, where they should be able to edit the batch. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. May <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT -  000672361

May <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'> 1</var>, <var data-var='time'>16:09</var> EDT Monitoring - We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates. May <var data-var='date'> 1</var>, <var data-var='time'>13:56</var> EDT Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. May <var data-var='date'> 1</var>, <var data-var='time'>13:18</var> EDT Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. May <var data-var='date'> 1</var>, <var data-var='time'>13:14</var> EDT Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. May <var data-var='date'> 1</var>, <var data-var='time'>13:05</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'> 1</var>, <var data-var='time'>12:58</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT -  000671912

May <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. May <var data-var='date'> 4</var>, <var data-var='time'>16:33</var> EDT Identified - We have identified an issue impacting some of our customers and causing missing menu items that prevent launching database view and searching for constituent records.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT - 000672158

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Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098

Active Issue Alert – Raiser's Edge NXT® - #000675899

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Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098

Active Issue Alert – Raiser's Edge NXT® - #000675899

Active Issue Alert – Blackbaud Education Management Solutions - #000675802

Active Issue Alert – BB Internet Solutions - #000675594

Active Issue Alert – JustGiving- 000675330

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Is Blackbaud down?

Blackbaud status is UP

Lastest published events

Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098

Active Issue Alert – Raiser's Edge NXT® - #000675899

Blackbaud Services, Components and Regions

Recent Blackbaud events

Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098

Active Issue Alert – Raiser's Edge NXT® - #000675899

Active Issue Alert – Blackbaud Education Management Solutions - #000675802

Active Issue Alert – BB Internet Solutions - #000675594

Active Issue Alert – JustGiving- 000675330

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