Aug <var data-var='date'>24</var>, <var data-var='time'>16:02</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>15:32</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – YourCause/GrantsConnect -#000689724

Aug <var data-var='date'>21</var>, <var data-var='time'>10:55</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>21:25</var> EDT Update - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET. Aug <var data-var='date'>20</var>, <var data-var='time'>21:03</var> EDT Update - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at tomorrow 10 AM ET. Aug <var data-var='date'>20</var>, <var data-var='time'>17:49</var> EDT Identified - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9pm ET Aug <var data-var='date'>20</var>, <var data-var='time'>15:01</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT -  #000689276

Aug <var data-var='date'>20</var>, <var data-var='time'>16:04</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>15:24</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Tuition Management - 000689284

Aug <var data-var='date'>20</var>, <var data-var='time'>12:13</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'>20</var>, <var data-var='time'>11:48</var> EDT Identified - We have identified an issue impacting some of our customers that causes errors when using AI Chat. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Aug <var data-var='date'>20</var>, <var data-var='time'>11:37</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Aug <var data-var='date'>20</var>, <var data-var='time'>11:01</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raiser's Edge NXT -  000689173

Aug <var data-var='date'>20</var>, <var data-var='time'>11:23</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'>20</var>, <var data-var='time'>11:15</var> EDT Investigating - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted. Our engineers are actively investigating the issue and working to restore full functionality as quickly as possible. Please continue to check this page for updates.

Active Issue Alert – SKY API - #000689175

Aug <var data-var='date'>18</var>, <var data-var='time'>19:57</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>19:37</var> EDT Investigating - An issue has been identified that may cause intermittent, brief network connectivity disruptions for US customers using Altru and CRM. Our team is actively working to implement a resolution and restore full-service stability

Active Issue Alert – Blackbaud Altru - #000688687

Aug <var data-var='date'>17</var>, <var data-var='time'>16:07</var> EDT Resolved - This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'>17</var>, <var data-var='time'>12:47</var> EDT Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates. Aug <var data-var='date'>17</var>, <var data-var='time'>11:54</var> EDT Investigating - Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Luminate Online® - #000688489

Aug <var data-var='date'>14</var>, <var data-var='time'>21:07</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>20:10</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Education Management - #000688405

Aug <var data-var='date'>12</var>, <var data-var='time'>19:48</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>16:50</var> EDT Monitoring - The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST Aug <var data-var='date'>12</var>, <var data-var='time'>11:56</var> EDT Identified - We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.

Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express -  #000687825

Aug <var data-var='date'>12</var>, <var data-var='time'>14:26</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'>12</var>, <var data-var='time'>14:15</var> EDT Investigating - We have identified an issue that may cause some users to experience intermittent failures when loading navigation elements or accessing applications within the solutions listed below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

Active Issue Alert – Sky UX – Multiple Products - #000687879

Aug <var data-var='date'>10</var>, <var data-var='time'>15:07</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>14:09</var> EDT Investigating - We have identified an issue impacting some customers that is causing errors when attempting to log in or access administrative features within YourCause GrantsConnect. Applicant forms are not impacted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – YourCause® GrantsConnect® - #000687436

Aug <var data-var='date'>10</var>, <var data-var='time'>13:21</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>13:15</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Grants Connect - 000687424

Aug <var data-var='date'>10</var>, <var data-var='time'>10:28</var> EDT Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Next update 8/10/2026 10am EST. Aug <var data-var='date'> 8</var>, <var data-var='time'>14:11</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Aug <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Aug <var data-var='date'> 8</var>, <var data-var='time'>13:10</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Aug <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud Altru -  000687313

Aug <var data-var='date'> 6</var>, <var data-var='time'>20:31</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:39</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Online Giving - #000687111

Aug <var data-var='date'> 5</var>, <var data-var='time'>15:13</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> EDT Investigating - Our engineers have identified an issue impacting a subset of customers, leading to HTTP 500 errors when attempting to access dev sites. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.

Active Issue Alert – Luminate Online -  #000686818

Aug <var data-var='date'> 5</var>, <var data-var='time'>06:34</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:49</var> EDT Update - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:49</var> EDT Investigating - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.

Major Incident - SKY API - #000686713

Aug <var data-var='date'> 4</var>, <var data-var='time'>16:12</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>17:32</var> EDT Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, August 4 at 5:00 PM ET. Jul <var data-var='date'>31</var>, <var data-var='time'>17:25</var> EDT Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is on Monday, August 3 at 5:00 PM ET. Jul <var data-var='date'>30</var>, <var data-var='time'>16:53</var> EDT Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, July 31 at 5:00 PM ET. Jul <var data-var='date'>30</var>, <var data-var='time'>12:49</var> EDT Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 Next update will be by 5pm ET. Jul <var data-var='date'>30</var>, <var data-var='time'>10:14</var> EDT Update - We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates. Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>16:01</var> EDT Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

Active Issue Alert – Blackbaud ID – Multiple Products - 000685870

Aug <var data-var='date'> 4</var>, <var data-var='time'>15:11</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:09</var> EDT Investigating - We are investigating an issue impacting some customers when downloading files from Bulletin Boards. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.

Active Issue Alert – Blackbaud Learning Management System - #000686627

Jul <var data-var='date'>30</var>, <var data-var='time'>13:14</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>12:32</var> EDT Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Jul <var data-var='date'>30</var>, <var data-var='time'>11:59</var> EDT Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Jul <var data-var='date'>30</var>, <var data-var='time'>11:30</var> EDT Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Jul <var data-var='date'>30</var>, <var data-var='time'>11:00</var> EDT Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert –Enrollment Management-  000685987

Jul <var data-var='date'>30</var>, <var data-var='time'>12:40</var> EDT Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you. Jul <var data-var='date'>30</var>, <var data-var='time'>11:50</var> EDT Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Jul <var data-var='date'>30</var>, <var data-var='time'>11:10</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Grateful Patient Solution -  000685994

Jul <var data-var='date'>29</var>, <var data-var='time'>22:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>21:36</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Blackbaud CRM - #000685913

Jul <var data-var='date'>29</var>, <var data-var='time'>19:43</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>19:31</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>18:46</var> EDT Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Active Issue Alert – Raisers Edge - 000685905

Jul <var data-var='date'>27</var>, <var data-var='time'>16:50</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>14:57</var> EDT Update - We continue to investigate an intermittent issue impacting a subset of customers. This may result in an error with form submissions or integration interruptions. We have disabled the recurring pledge task while our our engineers work toward a resolution. Please continue to monitor this page for updates. Jul <var data-var='date'>27</var>, <var data-var='time'>14:11</var> EDT Investigating - We have identified an issue intermittently impacting a subset of customers. This may result in an error when submitting forms or interrupted integrations. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

Active Issue Alert – Luminate Online - #000685364

Jul <var data-var='date'>23</var>, <var data-var='time'>15:16</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>12:49</var> EDT Identified - We have confirmed a subset of customers are located in a vendor region currently experiencing issues with network traffic traversal. Our engineers are currently engaged with our vendor and working towards a resolution. Please continue to monitor this page for the latest updates. Jul <var data-var='date'>23</var>, <var data-var='time'>11:45</var> EDT Investigating - We are aware of an issue impacting a subset of FENXT customers that may cause modules to be unavailable and HTTP Failure Response errors to occur. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

Active Issue Alert – Blackbaud Financial Edge NXT® - #000684971

Jul <var data-var='date'>23</var>, <var data-var='time'>10:12</var> EDT Resolved - Our engineers identified additional impact to a subset of donors using Apple devices attempting to donate through the modal Checkout experience and made changes overnight to resolve this issue. Our monitoring indicates an immediate improvement following the changes, and the issue is now resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>22:01</var> EDT Monitoring - Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are monitoring the results. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates. Jul <var data-var='date'>22</var>, <var data-var='time'>21:03</var> EDT Identified - Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are developing an additional patch to mitigate this issue further. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates. Jul <var data-var='date'>22</var>, <var data-var='time'>15:02</var> EDT Investigating - We have identified an issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Active Issue Alert – Luminate Online -  #000684786

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Active Issue Alert – YourCause/GrantsConnect -#000689724

Active Issue Alert – Raiser's Edge NXT - #000689276

Active Issue Alert – Blackbaud Tuition Management - 000689284

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Active Issue Alert – YourCause/GrantsConnect -#000689724

Active Issue Alert – Raiser's Edge NXT - #000689276

Active Issue Alert – Blackbaud Tuition Management - 000689284

Active Issue Alert – Raiser's Edge NXT - 000689173

Active Issue Alert – SKY API - #000689175

Active Issue Alert – Blackbaud Altru - #000688687